Very professional, they communicate every step of the process, answering all questions & concerns
06/07/2025 - RONDA G CA
, Loan Officer: Sean Jones
Fairly easy and smooth ... convenient online assistance and representative are knowledgeable and if your person is not available, there is always someone to talk with live.
05/31/2025 - Doyle B KS
, Loan Officer: Sean Jones
My problem was taken care of and allowed me to get loan !!
05/27/2025 - TIMOTHY M CT
, Loan Officer: Sean Jones
Simple process with polite, knowledgeable representatives.
05/05/2025 - MARY J CA
, Loan Officer: Sean Jones
Sean was helpful with the process of getting our loan. He promptly responded back to us when we left messages regarding this matter. He then worked with Zachary Elwell who helped us with all of the documents needed with the process of funding our loan. Thank you and much appreciation, Mary and John Jacobs
04/14/2025 - PAUL F CA
, Loan Officer: Sean Jones
I just wanted to take a moment to share how impressed we were with Sean's service. He was extremely knowledgeable and handled all of our questions and concerns regarding the loan with the utmost professionalism. We truly appreciate Sean's time and support throughout the process.
03/31/2025 - JEFFREY Y IL
, Loan Officer: Sean Jones
No Comments Provided.
03/28/2025 - Donald B GA
, Loan Officer: Sean Jones
Great
12/02/2024 -
, Loan Officer: Sean Jones
Communicative, available when needed, responsive
11/27/2024 -
, Loan Officer: Sean Jones
Very professional and straightforward.
11/06/2024 -
, Loan Officer: Sean Jones
Very pleasant experience
11/04/2024 -
, Loan Officer: Sean Jones
I had to do way to much follow up to see where things were at on the loan versus receiving updates
10/10/2024 -
, Loan Officer: Sean Jones
Answer all questions without hesitation
08/11/2024 -
, Loan Officer: Sean Jones
Everyone was and is always awesome
07/16/2024 -
, Loan Officer: Sean Jones
Thank You ~ Blessings!!
07/09/2024 -
, Loan Officer: Sean Jones
He was very helpful .
06/29/2024 -
, Loan Officer: Sean Jones
Great communication
06/27/2024 -
, Loan Officer: Sean Jones
Mr JONES and Mr. Matthews ,work very hard on my loan and I want to say thank you so much everything and I will tell my FAMILY and friends. and think again ms Butler
06/07/2024 -
, Loan Officer: Sean Jones
Sean was absolutely amazing.
05/10/2024 -
, Loan Officer: Sean Jones
It was easy to talk to.
04/27/2024 -
, Loan Officer: Sean Jones
The people handling our loan was very informative polite and professional
04/17/2024 -
, Loan Officer: Sean Jones
SEAN & CYNTHIA. EVERY TIME I CONTACTED CYNTHIA I HEARD FROM HER:: VERY QUICK RESPONSE. I APPRECIATED THAT. THANK YOU
03/26/2024 -
, Loan Officer: Sean Jones
Communication and timing when starting this process I wanted steady reasonable progress to the finish they did that just fine I appreciate their service ?you folks rock?.
03/16/2024 -
, Loan Officer: Sean Jones
Throughout the entire process, the Newrez team kept me informed about what was happening, and answered any questions I had in great detail.
03/15/2024 -
, Loan Officer: Sean Jones
Very great communication and return phone calls and emails. A thanks to your team, Michael and Deb
02/05/2024 -
, Loan Officer: Sean Jones
communication and fast process
02/05/2024 -
, Loan Officer: Sean Jones
The ease of signing docs. I didn?t have to do a credit check. Also they explained the taxes as well
02/01/2024 -
, Loan Officer: Sean Jones
My husband and I were interested in refinancing and Sean and NEWREZ made it very easy to do so. The refinancing was on our schedule which is hard to find nowadays so the experience was very convenient and helpful for us. We are a new, family of three, and not having to rearrange our whole schedules, helped to put our minds at ease. We were thankful for Sean and helping us at this time.
01/23/2024 -
, Loan Officer: Sean Jones
Creating a better process of keeping people informed about what's going on with the loan. Sometimes I couldn't get a hold of someone for days.
01/08/2024 -
, Loan Officer: Sean Jones
VERY EASY TO DEAL WITH AND VERY INFORMATIVE
11/09/2023 -
, Loan Officer: Sean Jones
Newrez demonstrated individual respect as a new Newrez and current loan customer with my recent loan transfers from Caliber services. Sean Jones (Newrez loan officer) went above and beyond to make sure my loyalty was appreciated with loan rate adjustments with competitor. I now have 4 home/business loans with Newrez.
11/01/2023 -
, Loan Officer: Sean Jones
First time , to my knowledge, that a company has worked so closely with a client , kept me aware of each and every step , good or bad, and was available to answer any and all questions. I have never personally felt more respected as a borrower, or even client at any institution. Easy clear and follow ups on everything in the process. Recommend 200%. At 86 it is most of the time difficult to talk to a person that is even interested, but your people are way above that.
09/27/2023 -
, Loan Officer: Sean Jones
There were many terms that I didn't understand while going through this process. However, Sean took the time to explain everything well enough so that I could understand. He always called me back if he was not available to take my call at the time I was calling. Sean was professional and friendly!!!
09/26/2023 -
, Loan Officer: Sean Jones
Took too long for the whole process
09/07/2023 -
, Loan Officer: Sean Jones
Awesome work
08/25/2023 -
, Loan Officer: Sean Jones
Easy process to follow. Having the notary come to our home to do all the final processing was a real plus.
08/10/2023 -
, Loan Officer: Sean Jones
Was an overall very easy process and everyone I worked with was kind and very responsive to any questions I had or any requests they needed fulfilled.
08/09/2023 -
, Loan Officer: Sean Jones
Excellent service
08/06/2023 -
, Loan Officer: Sean Jones
Everything went smoothly
07/06/2023 -
, Loan Officer: Sean Jones
Good communication...quick responses.
07/03/2023 -
, Loan Officer: Sean Jones
Keeping me informed
06/29/2023 -
, Loan Officer: Sean Jones
Sean was very diligent in getting the information needed to process my refinance quickly as possible.
06/20/2023 -
, Loan Officer: Sean Jones
Everything went smoothly and on time
06/16/2023 -
, Loan Officer: Sean Jones
Extremely friendly
06/03/2023 -
, Loan Officer: Sean Jones
Yes I did have a great experience sean.jones and his team was very professional if I had a question they were quick to answer it and put my mind at ease.
05/12/2023 -
, Loan Officer: Sean Jones
Fast easy process
04/28/2023 -
, Loan Officer: Sean Jones
Sean & Jessica were very helpful with all of my questions, explaining things as we went thru loan process & following up as we went. I never had to call them because they would always follow-up with me.
04/11/2023 -
, Loan Officer: Sean Jones
It was the communication
03/21/2023 -
, Loan Officer: Sean Jones
Very professional and quick response time. Exceptional customer service. Thank you Sean and Vanessa.
02/20/2023 -
, Loan Officer: Sean Jones
Great communication, simple process and quick completion.
02/01/2023 -
, Loan Officer: Sean Jones
To many times I received emails that didn't clearly explain that part of the process, also received emails from others employees for whatever reason. I think it's call Cross Over Communication. Evelyn Gracia is a very pofessional and very knowledgeable person of great character, she could train others to a higher level
01/27/2023 -
, Loan Officer: Sean Jones
Willingness to work with me to get the loan amount & payment within the range I was hoping for
11/24/2022 -
, Loan Officer: Sean Jones
There were some hiccups along the way, but with the help of Sean Jones, Jeff Cruiss and Lori Svaldi, we were able to close in a timely manner. I was very satisfied with the terms (considering today's market). Lori went out of her way to keep me informed. Her suggestion to pay-off the HELOC really speeded things up. Everyone was pleasant to work with. The closing went smoothly and the money was funded immediately after the (3) day rescission period. The heads-up text were also an excellent way to communicate.
09/19/2022 -
, Loan Officer: Sean Jones
The team kept me well inform about the process
09/12/2022 -
, Loan Officer: Sean Jones
Everything went very smoothly, Sean and his manager were very helpful and professional. Thank you Sean
09/12/2022 -
, Loan Officer: Sean Jones
The BEST Mortgage team! Knowledgeable, attentive, flexible, quick in processing, professional and friendly!