Very professional, they communicate every step of the process, answering all questions & concerns

Fairly easy and smooth ... convenient online assistance and representative are knowledgeable and if your person is not available, there is always someone to talk with live.

My problem was taken care of and allowed me to get loan !!

Simple process with polite, knowledgeable representatives.

Sean was helpful with the process of getting our loan. He promptly responded back to us when we left messages regarding this matter. He then worked with Zachary Elwell who helped us with all of the documents needed with the process of funding our loan. Thank you and much appreciation, Mary and John Jacobs

I just wanted to take a moment to share how impressed we were with Sean's service. He was extremely knowledgeable and handled all of our questions and concerns regarding the loan with the utmost professionalism. We truly appreciate Sean's time and support throughout the process.

Great

Communicative, available when needed, responsive

Very professional and straightforward.

Very pleasant experience

I had to do way to much follow up to see where things were at on the loan versus receiving updates

Answer all questions without hesitation

Everyone was and is always awesome

Thank You ~ Blessings!!

He was very helpful .

Great communication

Mr JONES and Mr. Matthews ,work very hard on my loan and I want to say thank you so much everything and I will tell my FAMILY and friends. and think again ms Butler

Sean was absolutely amazing.

It was easy to talk to.

The people handling our loan was very informative polite and professional

SEAN & CYNTHIA. EVERY TIME I CONTACTED CYNTHIA I HEARD FROM HER:: VERY QUICK RESPONSE. I APPRECIATED THAT. THANK YOU

Communication and timing when starting this process I wanted steady reasonable progress to the finish they did that just fine I appreciate their service ?you folks rock?.

Throughout the entire process, the Newrez team kept me informed about what was happening, and answered any questions I had in great detail.

Very great communication and return phone calls and emails. A thanks to your team, Michael and Deb

communication and fast process

The ease of signing docs. I didn?t have to do a credit check. Also they explained the taxes as well

My husband and I were interested in refinancing and Sean and NEWREZ made it very easy to do so. The refinancing was on our schedule which is hard to find nowadays so the experience was very convenient and helpful for us. We are a new, family of three, and not having to rearrange our whole schedules, helped to put our minds at ease. We were thankful for Sean and helping us at this time.

Creating a better process of keeping people informed about what's going on with the loan. Sometimes I couldn't get a hold of someone for days.

VERY EASY TO DEAL WITH AND VERY INFORMATIVE

Newrez demonstrated individual respect as a new Newrez and current loan customer with my recent loan transfers from Caliber services. Sean Jones (Newrez loan officer) went above and beyond to make sure my loyalty was appreciated with loan rate adjustments with competitor. I now have 4 home/business loans with Newrez.

First time , to my knowledge, that a company has worked so closely with a client , kept me aware of each and every step , good or bad, and was available to answer any and all questions. I have never personally felt more respected as a borrower, or even client at any institution. Easy clear and follow ups on everything in the process. Recommend 200%. At 86 it is most of the time difficult to talk to a person that is even interested, but your people are way above that.

There were many terms that I didn't understand while going through this process. However, Sean took the time to explain everything well enough so that I could understand. He always called me back if he was not available to take my call at the time I was calling. Sean was professional and friendly!!!

Took too long for the whole process

Awesome work

Easy process to follow. Having the notary come to our home to do all the final processing was a real plus.

Was an overall very easy process and everyone I worked with was kind and very responsive to any questions I had or any requests they needed fulfilled.

Excellent service

Everything went smoothly

Good communication...quick responses.

Keeping me informed

Sean was very diligent in getting the information needed to process my refinance quickly as possible.

Everything went smoothly and on time

Extremely friendly

Yes I did have a great experience sean.jones and his team was very professional if I had a question they were quick to answer it and put my mind at ease.

Fast easy process

Sean & Jessica were very helpful with all of my questions, explaining things as we went thru loan process & following up as we went. I never had to call them because they would always follow-up with me.

It was the communication

Very professional and quick response time. Exceptional customer service. Thank you Sean and Vanessa.

Great communication, simple process and quick completion.

To many times I received emails that didn't clearly explain that part of the process, also received emails from others employees for whatever reason. I think it's call Cross Over Communication. Evelyn Gracia is a very pofessional and very knowledgeable person of great character, she could train others to a higher level

Willingness to work with me to get the loan amount & payment within the range I was hoping for

There were some hiccups along the way, but with the help of Sean Jones, Jeff Cruiss and Lori Svaldi, we were able to close in a timely manner. I was very satisfied with the terms (considering today's market). Lori went out of her way to keep me informed. Her suggestion to pay-off the HELOC really speeded things up. Everyone was pleasant to work with. The closing went smoothly and the money was funded immediately after the (3) day rescission period. The heads-up text were also an excellent way to communicate.

The team kept me well inform about the process

Everything went very smoothly, Sean and his manager were very helpful and professional. Thank you Sean

The BEST Mortgage team! Knowledgeable, attentive, flexible, quick in processing, professional and friendly!

Easy to work with, great communication

Mr. Jones made things clear.

The communication was very good

Too many requested documentation