He's very knowledgeable, and explains the differences between the products very well.

They were so easy, quick, and professional.

Easy and friendly process

We had nothing but good experience with Ronald and the NewRez. I would recommend family and friends to NeeRez

Ronald was helpful, informative, patient and available

Knowledgeable and not pushy.

Very efficient and easy to work with.

Extremely competent crew, as well as super friendly and polite. Ronald and his crew worked with us to get our loan processed and closed very quickly to get our refinance done.

Excellent customer service

Professional, efficient, accommodating in processing the loan application and moving it along to closing.

Thank you, thank you, thank you for a seamless, clear, thorough, constant communication and updates throughout the whole process. I will recommend you to all of my family and friends. Thank you again.

Easy to get started. Easy process. Easy to work with and work through.

Great experience thanks!

It was positive, it was on time, it was personal Ron Gordon made the entire process feel like friend to friend process, it was very stress free

Ronald and the team was able to get me the percentage I was looking for with my refinance where others tried but failed! I look forward to dealing with this team in the future as the rates drop.

Mr Gordon was very helpful and knowledgeable!

Overall quick and painless process.

It was an incredibly easy process from start to finish.

Very easy

Very good communication

The entire process from beginning to end was handled proficiently and moved quickly to help us achieve our financial goals.

Smooth process

I felt that the communication should have been better

Every step was clear and concise. Nothing was hidden or under explained and they made my wife and I very comfortable throughout the entire process.

Fully supportive through the process. Fully informed and confident throughout the process.

My experience was great because Ronald and Eric made sure to keep me informed and provided the detail I was inquiring about. They were both very helpful and diligent with their customer service!

Great service

The process was straightforward and there were no surprises.

you kept your word on all you told me

The whole new rez team was so helpful and friendly . Made this process easy and pleasant.

It was quick and easy

Good communication and updates.

know all the details up front

Smooth easy process. Staff were friendly, professional and personal. Very easy

Very helpful and professional

Ron was helpful, available and truly professional throughout the entire process.

already a loan user and it streamlines the process

Thanks again

Very easy process

Very pleasant and response times were fast

Good communication

Ronald was very helpful from start to finish and made the process very easy to understand and navigate.

The process flowed smoothly and everything was understandable and our concerns were addressed professionally. Everything went very well.

Ronald Gordon

My loan officer Ronald Gordon was very knowledgeable and professional. He took time to explain everything to me from start to finish. What an asset he is within the Newrez family.

Our loan processor Jennifer was amazing!

Great team and very clear next steps and any documentation needed.

Ron always answered my questions in a timely manner.

Timely, great communication, professional.

The process moved as quickly as we wanted it to and we were informed of each step along the way.

My loan officer was a pleasure to work with and made the loan process go smoothly.

I answered the questions

there is always room to improve...

Took time to explain the entire process..

Ron was there for me whenever I had a problem or question about the process. I was amazed that there was so much information needed when I was already a Newrez client. But it's over, and all is well.

Everything was made so easy and convenient even with my husband in the hospital during part of the process. We're very happy with our decision to refinance.

Ron was amazing to work with. I appreciate him reaching out to me to help lower interest rates for us, I would not have known I had that option to refinance. He kept us well informed and response time was quick.

Ron was very helpful. Our only concern was that it seemed to take a long time to get this loan funded. We have been clients for many years and have always paid our mortgage on time with automatic payments. We felt that should have been enough to expedite the process.

Thanks........

Mr. Gordon always kept me informed through the process. He stopped and explained things when I didn't understand. He was not just available during the work day, but was able to call me around my work schedule. Thank You for your help!!!

They made it very easy

the up-to-date information was great and appreciated

smooth transition from old to new

I received responsive, caring, knowledgeable, kind, respectful, and attentive service from all staff including and especially Ronald Gordon.

Listening to my situation / finding solutions Following thru Great communication Excellent service

Very little stress! Everyone I was in contact with was patient, kind and knowlegeable

Ronald Gordon was professional, courteous and friendly throughout my loan process. He answered all my questions concisely and clearly. Mr. Gordon responded to my calls in a timely manner. Lastly Mr. Gordon has a relaxing voice which made me feel like I wasn't being pressured in this process. Mr. Gordon is a great asset to the company.

Everything was great

Ok Ron did a fantastic job ??????and John????it took long to close ,and we missed out on several trailers homes and l needed a new car and could not get one until l close ????but happy thank you looking forward for our next adventure ??????thank you Ron,John and Newzrez ??????

Very professional

communication, working with me on a challenging refi due to personal dynamics, timing was great, took less time than I anticipated

Ron was able to get me a great interest rate

Ronald was great. Always available for my questions and concerns

Loan officers did an excellent job and kept me informed throughout the refi process

The process was very easy and quick. I was keep well informed through our the process.

Ron, listened to what I wanted to do with my mortgage. He gave suggestions and recommendations. He explained the entire process. Was even patient when my husband had problems with signing the electronic documents! Ron, thanks for all your help!!

Just the continued information that was related to the loan. Great people work there.

The process went very well. I was informed all the way through.

The process of submitting documents was efficient and questions were answered tactfully by Mr. Gordon and the other loan associates. All involved parties were personable and very knowledgeable.

Everything was done in a timely manner. The outcome was great.

Ron Gordon, David Stewart ate absolutely wonderful. They went out of their way to answer every question I had. The process was quite easy and progressed quite quickly I thought. Thank you to everyone who worked on this loan.

KEPT US INFORMED EVERY STEP OFF THE WAY PROFESSIONALLY

Made the refinance process easy a very simple

Good communication, friendly interactions with various people involved in the loan process, ability to close transaction while I was traveling.

Communication and the process was easy

Easy, fast, clear, and convenient

a more experienced processor - not Mr. Gordon's fault. He stepped in and assisted in complting the process