This is the second time I have used Jacob for refinancing my home. he is always a delight to work with.

Jacob was able to provide me with other opportunities to refinance with a better rate and payment with no up-front cash. The whole team was responsive and informative and quickly provided the easy, online documents for completing the process in just a couple of weeks.

I try to do a loan about 6 months ago his name was Mr Sutton it was the worst experience I've ever had in my entire life I was hesitant to go through to try and do another loan on my house Mr Moran Jacob made it so easy for me it was the best experience I've ever had I think you again Jacob in the company needs to honor you because you are fantastic.

Extremely impressed with communication and quickness. I couldn't be happier how Jacob and team diligently moved through the process of refinancing my home. I highly recommend newrez.

Google service

Very personal and knowledgable. Expkain in detail the process.

Fast and easy

I would recommend you to anyone so good because of your friendliness and kindness and your experience in the market really was great

I will say my experience with Jacob great

Jacob was great to work with and thats saying a lot since I know that I personally am not easy to work with haha. Jacob answered my mountains of questions quickly and made me feel very comfortable and confident every step of the way. I will absolutely recommend others to seek him out to work with for their own mortgage needs.

He helped me as much as he could

It was a fairly quick and easy experience. No complaints.

It was easy and he was transparent and upfront about details.

Jacob and Renee at Newrez were very helpful, informative, and persistent in helping me with the loan process. They were a great pleasure to work with through this process.

Jacob was extremely helpful in answering all of my questions and addressing my concerns about the stand-alone load I eventually agreed to.

Great communication and quick to respond.

Jacob is very patient has lots of information and will answer any questions that you may have.

Very pleasant and helpful. Jacob was very patient and helped me when I needed assistance with understanding paperwork. He answered each one of the questions I asked so that I was able to understand and make the decisions favorable for me. As I stated in the rarlier

Jacob was amazing at getting all of this rolling, he kept the process going and communicated every step. Thanks for all the guidance.

This process was so easy. Thank you.

Very informative and helpful throughout the process.

He was very helpful and very efficient with my time.

Jacob did a great job and was very helpful.

Great

Jacob was very knowledgeable and helpful to get everything started. Stayed on top of things.

Very informative and quick responses. That was helpful, motivating, and made our process easy.

Mr. Moran, was just fantastic to work with: he was extremely knowlegable,helpful, patient, and kind to me at all times. He would always follow through with getting back to me with answers. I am so thankful I selected him to talk with as my agent. I feel the Company selected a great person by hiring Mr. Moran. I can not thank him enough.

Jacob was helpful and easy to do business with!

He was Great.. Jacob helped me step by step. And it was a very positive experience. It went through very quickly. Jacob very helpful..Thanks So Much.

Very friendly, easy, and fast!

Jacob did a amazing job working with us

It is usually very stressful completing a loan process. From the beginning Jacob made the process much easier. I'm a face-to-face person but I felt comfortable speaking and working with Jacob over the phone. I appreciate being treated as a valuable customer.

Well spoken, friendly, knowledgeable

Jacob was awesome to work with, I had quite a few questions after I thought I clarified, but needed to confirm once seeing/signing the documents. He happily connected via call to ease my confusion. He was very efficient to get things submitted on his end and extremely responsive.

Very helpful with getting the loan approved.

Very easy process.

Jacob was incredibly easy to work with. We didn’t understand much about the different options available to refinance. He was patient and explained everything to us so well. I didn’t feel pressured or rushed in our decision. We are so happy to have completed our loan with New Rez and with Jacob.

Jacob and Kathy were a pleasure to work with. In the beginning of the process I had some delays do to my daughter’s sports schedule and Jacob was really patient and understanding. I really liked the experience I had with Kathy as well always answered my calls and emails. Like I said it was a great pleasure and I would recommend Newrez!

Everything seems accurate and professional.

Jacob was very friendly and helpful

None

All the offices I dealt with were very informative, courteous, patient and professional, which I appreciate

The expediency of the act of refinancing, it was done very professionally, and the Closing ended up being done so quickly. I was very surprised. Mr. Moran was kind enough to explain everything, and asked if I had any follow up questions, also informed me if I needed anything, to give him a call. He would be there to help me with whatever problem I have pertaining to the refinance. Very charming and pleasant and so was David as well. I thank NewRez Staff for being so helpful and you all have a "HAPPY THANKSGIVING"!!

Easy to work with friendly understanding

Jacob Moran was AMAZING to work with! He made this experience doing our Refi so enjoyable. He was very quick to get back to me with any questions I had. He was very kind, understanding, knowledgeable, and personable. It made my husband and I feel very comfortable with him. I HIGHLY RECCOMMEND working with Jacob. There has not been even one negative thing throughout this process. A huge glowing review from us both!

Quick easy process

They were very helpful, my situation was a unique one

Got a lower rate

Jacob did great walking me thru everything. Some contact was lost after Jacob. Went about a week and a half with no communication at all. I reached out via email to get a status. Just got some anxiety over no communication. Everyone was nice and respectful.

Very fast, and easy! I appreciate all of the help! Thank you Newrez!!

Service Javob did.

The process was very stress free !

Clearing debt feels so good!!!

Great work with you

Jacob was great and kept me informed, there were things on the backend that was not so pleasant, but Jacob was great..

Jacob is a excellent commentator and listener .He is patient and explains very clearly and in a way we understood told what was going on .Very easy to talk with .Always responded to our calls Thank you Jacob for making this experience pleasant for us I so many ways !

Loan and options were explained in great detail

???????? smooth easy experience!! thank you.

Both Gentlemen were excellent to me. this was a seamless tranaction and yes I would do it again. Great customer service!

didnt take long to get my loan and answerd all my questions

i received conflicting information from the notary service than what was on the final disclosure . When I tried to confirm was talked to like I was an idiot The person gave me the wrong amount over the phone and when i called frank was told a different number . When I called to notsry service back she was very rude and made me feel like I gave her the weong information .

Good communication. Only issue was my recurring payment for my prior mortgage was not stopped, which the team should have checked for/arranged.

Jacob was very knowledgeable and helpful he answered all of my questions and explained everything I appreciate how much time he spent helping us

The whole process was quick.

Jacob worked with me start to finish to make sure I knew what was going on, could get the best interest rate possible and kept the process moving.

Things went smoothly and I was updated throughout the entire process with any changes. I did a VA Re-fi and it was so quick and easy.

Communicate changes more effectively and not dodge/ghost clients when they call

Outstanding Supporting Cast

So happy with Newrez! Thanks to all.

Clear and concise communication between the two parties made it super easy and relaxing to trust this business to get this refinancing completed. Made me feel very at ease and not as worried either. Thank you.

The communication and friendliness of both Jacob and Katie.

we were contacted about refinancing our home and our points of contact have been dependable. the process was quick and easy.

Overall easy process

Getting the funds in time.

Jacob did a great job in getting us a lower interest rate.

Jacob was able to get us into a 15yr loan and out of a 30yr loan. He was also able to get us a loan 2.25% lower than our previous loan.

Very fast. And Jacob got to work right Away.

Made it easy

Both Jacob and Matthew were wonderful to work with! They were patient and very helpful all along the way! They made the experience easy!

Loan got held up at title. Repetitive explanations to title both by borrower and lawyer, slow communication drug out closing by weeks.

Excellent service from beginning to end

Jacob made it very easy to understand exactly what was going on and why it was happening. He answered all my question and even when I would considered myself being annoying with the amount I was asking hahaha.

Communication. Keeping us in the loop and whenever we'd email Jacob, he'd email us back almost right away.

They helped us through the process and worked with our schedules to get what was needed to get the loan completed quickly

Through explanation of all aspects of going through the process

Excellent service from start to finish. Any and all questions that we had were answered promptly. Really appreciated the great service.

Knowledgeable, when got to talk to very informative.

Convenience of the process

Very informative and patient with our questions. Had a genuine concern for what we needed and was able to get things done very quickly.

Process from start to finish was easy. Jacob was easy to connect with. He was patient through all my questions.

Jacob was always upfront and honest with the loan process. He has been very supportive throughout a very long process, and always really listening to my concerns or questions. Eton was also supportive during the closing process . Always respectful and encouraging.

The fact that they reached out to me to work this new loan was amazing!

The 1st Mortgage on our home is with NEWREZ and now we have a 2nd. Kathryn and I fell quite fortunate to have NEWREZ as our mortgage suppiers and managers. From my 1st call to Patrick Mathews, Loan Consultant, thru Processing with Jonathan Norwood and Loan Closure/Funding with Jacob Moran, every aspect was informative and inlightening. These 3 men are congratulated for a job well done. Patrick, Jonathan, and Jacob, thank you from the bottom of our hearts.

Jacob took a great amount of time to help me figure out what was the best financial path to make improvements on my home. Jacob kept me updated at ever step of the refinance. Anytime I had a question, Jacob or Jeffery responded almost immediately. The process went very quickly. This was a great experience, thank you! Arlette M Rasco

Jacob was very clear in explaining the process and steps. It took longer than I expected but it worked out. All in all communication was fantastic and that?s what I appreciated.

Jacob was great.

Jacob and his staff were very capable and provided excellent support throughout the process. He is an asset to NewRez!!

friendliness as well as knowledge of my situation. Promptness of the entire process!

It was easy and fast

Easy process and communication.

Jacob was very communicative, patient with all our questions and kept up informed. We appreciate Jacob seeing us through this process.

The process was simple and straight forward. The loan officers were understanding and very knowledgeable.

Jacob was there every step of the way. He called and emailed as the loan was processed and we gathered all the items requested to complete the applicaton. thank you.

Jacob was very knowledgable and took the time to explain everthing and was available anytime I needed to call and ask a question. My dealings with Christopher were as good as they were with Jacob.

We were communicated with regularly and given plenty of information along the way. We were very pleased and grateful for our experience!

When I had a question about anything I got a answer and thanks for everything

A smooth transition!

Overall the process was good.

The timing, professionalism, and overall assistance during g each step

It was great

Jacob did a fine job. Took MUCH longer than expected. Both Justin and Jacob were very helpful throughout the process. Did their best to keep us informed, unfortunately the delays and required changes were out of their control. This experience would have been better if Jacob and Justin would have had more control over the entire process. Thanks to both of these gentlemen.

Took from the end of January until the end of April. Not sure why. Jacob and Justin did the best they could. Appraisal company sent two different appraisers, never heard of this before. The second appraiser was very rude. Not sure why the final appraisal was put off for several days. Jacob and Justin were excellent.

Jacob kept us informed and addressed all our questions. A really great, customer focused guy.

I'm free of my ex lol

The loan team made the process easy and straightforward. And quick too!

Jacob and Treasure were very professional and friendly. Both were easy to work with.

Communication via phone and email was pleasant, timely, & responsive. It could not have been easier from beginning to end! It also didnt feel like a total sales pitch, very personable. Thank You!

Jacob and Christopher made the whole process painless! While there were a few bumps, they helped us navigate through them! This was a much easier experience than I was anticipating!!

Very informative and friendly

Able to consolidate bills

Knowledgeable and quick to return calls.

The overall help of Jacob was Great, fully detailed through every step. In my case, it was the other departments that were requesting the same information and same documentations multiple times.

The communication process and the professionalism,of everyone!

Communications throughout and accessibility of Jacob when I needed to talk to him.

Quick easy and all questions answered in a timely fashion

Wonderful experience. Thank you for making it so easy.

Jacob was very prompt, professional and thorough throughout the process. It was a pleasure working with him and I will recommend him to others

Very smooth process, answered all our questions.

The patient, and answering all my questions. Even with my hesitation.

The overall communication that was provided to understand the loan completely

The whole process was great! Jacob Moran worked hard to try to help us get a loan to pay off debt. Every person we worked with throughout the process was very communicative and responsive. We received statuses all along the way. It made the process easy.

The customer service experience

Jacob Morgan was very patient and knowledgeable pertaining to the subject matter ?. Justin Miller also walked us through the final details with care. A great duo to work with! Thank you

Jacob Moran and Kristy Han were great to work with. Both were very nice and helpful throughout the process.

They kept me well informed

The service was very professional.

My loan officer was prompt returning calls and acknowledged all documents that he received.

Very personal service and very easy process. The team was excellent.

Responsiveness