Great communication and ease of loan from start to finish

Very easy process did everything from home, and Jay was very helpful on all questions.

Awesome team that was more than willing to help with any questions I had. I do think that the communication around closing time could have been better as I was not aware that I had to wire the money the day before closing. It was not a big deal but just costed us some hours at closing. All in all, I had a great experience with Jay and his team and was very happy to work with them.

Could not have been better!

Everyone was so helpful and guided us through the full process. Jay and his team are wonderful to work with.

Jay Jacobson, Corey Repeta, and Maggie Koelling could not have been better.. Fantastic experience. Large loan, complicated purchase with a quick close.. Just perfect.

Extremely helpful and responsive throughout the entire process. Jay and his team were amazing

This was the best mortgage experience we have ever had. Jay and his team were all over everything and kept us informed throughout.

Jay, Corey and the entire team were very responsive and helpful throughout process. The portal was easy to use and the team worked to expedite the loan approval. Jay and I have worked together on a couple of houses, and I will continue to work with him for his transparency and responsiveness. He is in the circle of trust.

Jay and team was excellent to work with and very knowledgeable!

Jay and the team have been fantastic. They are efficient, clear, and follow up with you every step of the way to make sure you get cleared to close smoothly.

It was well organized and we moved through the paper work smoothly. They explained everything and it went very well.

Very attentive to all the details and explained everything we needed and details we can understand

Great team to work with, they were friendly, professional and courteous. They went out of their way to help me with my closing

Jay was great through the process, answered all my questions. Was very helpful during the process. He gets all the stars. I give Wintrust 0 stars. As soon as the loan closed they sold it off to Freddie Mac, I havent even made one payment yet. That pissed me off tbh.

Professional, clear, no BS! Identified every possible way to save me money, which I appreciated!

Jay and his crew are the greatest.

Jay was always available to talk, to answer questions and to help in any way he could. He made a potentially stressful process enjoyable.

Amazing customer experience. Jay and his team are incredible and I cannot say enough great things. Very pleased! Made the process feel easy and always took the time to answer my questions and explain everything. 10/10

Great communication. Always available to answer questions.

Jay and his team were fantastic. From the initial bell they presented me with an organized plan, regular check-ins and follow thru on every issue that arose. My experience was flawless all the way to the closing table. Much thanks for allowing me to fulfill one of my dreams of owning a lakehouse

Jay’s team was professional and made the process easy.

Communication was great. Jay was always available by text or by phone.

Quick response time, appreciate walking me through the process. Available to talk through alternative financing options. Friendly and very professional.

We maintained contact throughput the entire process that made everything work very well.

Jay and his team were very helpful during the full process.

Excellent experience. He is very responsive, extremely experienced and a pleasure to work with from day 1 to closing.

He did a great job! thanks J

Jay is very helpful and his experiential guidance made decision making easy

Has great experience and makes the process easier for his customers. Wonderful to deal with and welcomes any questions you may have during the process, very helpful

Jay is incredibly informative and responsive. We have worked with him on two home purchases now, and both times around, he has consistently dedicated as much time as we needed to answer our many questions in terms we can understand. He is honest, upfront, and communicates well, and we have very much appreciated the surprise-free experience of working with him on life's largest purchases. We highly recommend Jay!

I had a really great experience with Jay Jacobson and his team at Wintrust Mortgage. They were incredibly responsive from start to finish, walked me through every step of the process, and made sure I always knew what to expect next. Their communication and attention to detail made the entire loan process smooth and stress-free. Everything was completed on time, and I always felt confident I was in good hands. I would absolutely recommend Jay and his team to anyone looking for home financing.

Jay is unbelievably responsive. He never fails to get back to me in a very short amount of time, and he is always courteous, friendly, transparent, and honest. I worked with him 5 years ago on a loan, and he took the time to answer every one of my questions thoroughly this time around even though I had asked many of them before. I confidently trust that he has my best interests in mind.

Nice easy process.

Jay was very understanding and extremely patient with me as I reflect back on my loan application, process, and experience. Thank you.

Jay was fantastic to work with! He provided timely, clear communication that made the process very easy. We are 100% satisfied with our experience with Jay and would recommend him highly.

Jay is very professional. Timely response on all questions and worked hard to find the best rate for our needs.

Jay, Corey, and Maggie are all absolute pros. They are knowledgeable and responsive to any and all questions. I wouldn’t hesitate to recommend them to anyone looking to refinance!

Jay, Corey, Maggie, and the rest of the team are so easy to work with; I could not recommend this team more!

Jay and his team were excellent. Very responsive and easy to work with. Overall a fantastic experience!

Jay is a phenomenal person when it comes to mortgage loans. He was super helpful the entire time and truly was there for any and all questions along the way! Great to work with him and his team and excited to work with them in the future!

In actuality, Jay definitely had my best interest at heart ??. He truly looked out for me and my needs, even though I was quite slow at comprehending! Definitely had my back! Thank you!

Great help all the way to the end. Very nice person.

Although we are first time homebuyers, Jay made the home buying experience informative and seamless. Him and his team were attentive and quick to process all the loan information. Jay also devotes time to clients as he's always willing to talk and answer questions, even at unconventional times outside the 9-5 work day, making him very reachable.

Jay and his team were wonderful to work with. They took great care of us and made it very easy to buy our home. We highly recommend them for financing your home!

We had a great experience working with Jay and his team. Their attention to detail and responsiveness to our questions was outstanding. If you're looking for a mortgage broker who goes above and beyond, I strongly recommend their services.

Jay was very professional and easy to work with. He was great at explaining the process and was quick to respond.

Jay was personable, fast at turn around for requests, and patient with long road it took for us to get to purchase.

I knew nothing about the home buying experience and Jay walked me through all of it. He was easy to contact with any question and always very patient to explain every option I had. I would definitely recommend Jay to anyone

Jay always made himself available as needed with any questions we had. He made the process easy to follow and as a result everything went smoothly.

Jay was a pleasure to deal with. Very knowledgeable, always available, and made the process very easy to navigate.

Jay and his team are fantastic. They are customer-focused and make the process simple.

Jay makes the whole process easy to understand and very clear. His team is highly responsive.

Absolutely love this team. Would recommend them 100% to anyone.

Jay was the best part about our mortgage experience. Him and his team were amazing. They made the process less stressful and they were always available to answer any and all questions.

Jay was great to work with, upfront and efficient

Jay was outstanding. I would highly recommend him and his team.

Jay and his team were incredibly helpful and responsive during the entire process.

Jay was outstanding. He was very professional and answered all my questions and concerns very quickly.

Best experience I have ever had gaining a mortgage. He is the best!

It is very easy to work with Jay and his team. They are all very responsive and reassuring during the whole process. They have non traditional business hours, so no matter when I had a question they would be there to help me through it. I would happily recommend them to anyone looking to get a mortgage.

Jay was very easy to work with. Explained everything perfectly. Will use him for future loan needs.

Jay and Corey were constantly keeping me updated with everything. Anytime I had a question they were just a call away, even if they didn’t pick up they would call me back asap. I could call them at 10pm with a question and they would still pick up. At every step of this process it felt like they had my back and were guiding me to the best option possible

Jay Jacobsen did an outstanding job in all the ways already described.

Jay, Corey and Maggie were awesome. They are a great team. Each playing their role and Jay making sure it all came together. They helped tremendously to calm the stress of purchasing a home. Plus they are lovely people to work with.

My experience with Wintrust and Jay Jacobson was outstanding. Jay was professional, responsive and very knowledgeable. I would highly recommend Wintrust and Jay.

Jay Jacobson and his assistant Corey Repeta were amazing to work with! They both were polite, professional, caring and explained everything perfectly. They always replied promptly to any questions or concerns I had. I can’t say enough good things about working with Jay and Corey!!! They made, what I thought would be a difficult situation, very easy!!!

Jay was knowledgeable, responsive and very easy to work with. He communicated extremely well.

Jay and his team are absolutely wonderful to work with. I preach to whomever will listen about their services.

It was a great experience working with Jay and his team. They kept me informed all through the process.

Jay and Corey were true partners in our purchase. It's not an overstatement to say we wouldn't have our new home without them. We always felt prioritized and respected when we had questions and needed direction. I would strongly recommend them and Wintrust to any family member or friend buying or refinancing a home.

Jay and his team were wonderful to work with. Answered all my questions Calmed my nerves when I was worried. I’d recommend you all to everyone

Jay and his team were very knowledgeable and patient with me. I loved working with them

Jay Jacobsen always calls and explains everything very thoroughly.

Jay and his team were outstanding. We were under a tight schedule and Jay got it done! Thank you!

Jay, was very helpful with getting a mortgage with Wintrust. Jay communicated well and answered questions throughout the process. He often called and spoke to us personally. We were very pleaseed with Jay and Wintrust.

Jay and his team were great, as always (we have used him many times in the past).

Jay and his team at Wintrust were professional and responsive throughout the process. They answered timely all questions and were there for support when needed. I would not hesitate to use them again in the future.

Jay and his team were very personable and always available! They answered all of my questions timely and made the loan process seamless! I would HIGHLY recommend

Everyone involved provided excellent customer service to ensure that this process was smooth, relatively easy on my part, and managed well to avoid any conflict, delays and issues.

I worked with Jay and his team previously and had such an amazing experience, just like this time. I appreciate how kind and on top of everything they all are. When I knew we were purchasing a house, he was the first and only person I called.

Jay and his team were available and assisted timely throughout the process. I would recommend them to anyone

Jay and the team were amazing to work with. This was our first time buying a home in the US and they were always available to answer our million questions and really keep Our minds at ease throughout the process.

The best thing about Wintrust is the community feel. Jay and Corey both made me feel like I was part of their community, and they wanted to see me succeed.

Jay was a pleasure to work with - always made himself available to answer any of my questions. His Assistant Corey Repeta was also good to work with and provided me with updates, document requests, etc.

Jay was responsive, helpful, and very pleasant to work with. Everything was painless and we were kept up to date. It really took the stress out of buying a home.

Jay and his team were amazing. I would recommend to anyone.

Every one was very knowledgeable and made the process a lot less stressful. Thank you everyone that helped us in this process we are truly grateful.

We had a fantastic experience with Jay and his team. Our entire process was smooth and seamless from start to close thanks to the efficiency and thoroughness of Jay and his team. We would highly recommend them for any finance needs.

JAY JACOBSON IS A MASTER AT MORTGAGE BANKING. HE HAS EXCELLENT COMMUNICATION THROUGHOUT THE 3 WEEK PROCESS AND RESPONDS THE SAME DAY WHEN YOU CALL FOR ANYTHING AT ALL!!! I WAS REALLY IMPRESSED WITH HIS KNOWLEDGE PERTSINING TO OTHERS INVOLVED IE: MY REALTOR THE BUILDER OF MY NEW HOME AND MY LAWYER'S INVOLVEMENT THANKS JAY FOR PUTTING ME AT EASE THROUGHOUT

Jay and his team were absolutely fantastic to work with. They made this process very easy to understand, they were detailed and covered every aspect of the process. We never had to worry about anything throughout the loan process and closing day. I will recommend Jay to family and friends based on the experience we had. It seems rare these days to find people that enjoy their jobs and are excellent at what they do...Jay and his team were refreshing to work with based on their love for what they do. Thank you!

Jay was extremely helpful and professional with getting me a great mortgage and would definitely work with him and his team again.

Jay and his team were absolute rock stars that were attentive and efficient throughout our experience. I couldn’t ask for a better agent or team.

Everyone on Jay's team was great. They all were easy to talk to and provided everything we needed. They were always there to answer questions and laid out exactly what it would cost and what we would need to have on hand.

Jay and his staff are very professional

Jay's attention to detail and knowledge on how to make sure there were no bumps in the road made it my best mortgage I have ever experienced!

We had a long journey searching for our home in a tumultuous sellers market. Thanks to Jay, we were able to offer quickly on each house until we landed on our dream home. Searching for a home can be a difficult and emotional process, and having a knowledgeable and responsive loan originator made this so much easier for us. Thanks Jay!

Jay Jacobson and in particular Corey Repeta got me through this loan process. I would have put 5 stars except for the loan process dependance on tech use. It's the process with the computer, not these two employees that i found irritating. And, yes, this how business is conducted today, the damn computer. Jay and Corey responded to all my reaching out for help in completing documents.

Jay and his team were ultra responsive and exceedingly knowledgeable. They also did a great job in communication and putting things in a way that I was able to understand them with how they laid out information. Should I ever have the opportunity to work with them again I absolutely would.

Jay Jacobson had a wonderful support team in, Maggie Koelling and Corey Repeta who helped with our loan process move flawlessly.

Corey Repeta. The angel that got me through the morass of on line bombardment. Genuine, helpful, would stay on the phone getting me through the on line questions. I like her as a person.

Jay and his team provided a smooth process from start to finish.

Jay and his team are amazing. Responsive, trustworthy and so helpful

JAY IS AMAZING!! His thoughtfulness, knowledge and dedication helped us purchase our first home. We are so thankful he was our partner though all of this. We wouldn't of been able to navigate this crazy adventure without Jay. Thank you from the bottom of our hearts!

My husband and I just purchased a property that Jay was the finance officer for. He answered all our questions about the loan process in a timely and thorough manner. We highly recommend Jay and Wintrust Mortgage!

Good team with a reasonable process

Jay and his team are always easy to reach and happy to thoroughly answer any questions.

The entire team was very prompt and communicative. The process was very quick given a shorter time to close as well.

Jay Jacobson and Corey Repata are amazing. Because of Jay’s accessibility and communications with the sellers agent they felt comfortable with me and my financing and I was able to get the townhouse in a multiple bidder situation. They are the BEST!!

Jay Jacobson explained the process thoroughly, was very knowledgeable and patient.

Fantastic experience all around from the entire team! I would easily recommend Jay and team to anyone.

Awesome and easy to work with throughout a complex process!

Corey & Maggie were both helpful & experienced & helped Jay make the process easy.

We had a great experience working with Jay. He made the process very easy for us and always answered any questions we had regarding our new mortgage. We highly recommend him!

Working with Jay

I know I rated Jay and Maggie, but Corey was a huge part of this, as well! She helped by keeping us informed on anything major or deadlines we were up against, and can't thank her enough, too!

Jay and his team were fantastic to work with. I had lots of questions, and they went above and beyond in answering my every need. Perfect team!

Great communication, great rates, just a wonderful experience.

Clear communication throughout the process.

Jay and his team were on top of things. It was mostly clear what they needed from me, and if I had questions, all of them were available by email, phone, or text.

We have worked with Jay and Wintrust for 2 mortgages and one refinance over the course of the last 5 years and each time he has been a trusted guide. We have worked with him in very different markets and each time he was just as knowledgeable and effective. His expertise, communication, and desire to help at every turn are invaluable. Whenever I called to talk through a question he way always available and extremely patient. Without a doubt, we will reach out to Jay for all future mortgage and refinance questions. We highly recommend him!

Excellent experience on every level!

Jay and his team are exceptional.This was a big transition for me as I was moving from Chicago out to the Fox Valley area. I initially tried applying for a mortgage with my credit union and was discouraged with the results. From the moment I contact him al the way through closing, all my questions were handled with care and professionalism. Details of the process were explained to me thoroughly. He took the time to advise me on financial matters to improve my situation. Maggie and Corey are both highly responsive to any details regarding the loan process. I found them both to be positive and pleasant to work with. All in all my experience with Wintrust has been enjoyable thanks to Jay, Maggie, and Corey!

Jay and his team were professional, patient, and extremely knowledgeable. They guided us through our first mortgage and we couldn't be happier with the experience.

Jay and his team act like a relative working with you. They care about you and your family….and make difficult tasks seem easy.

Jay is super personable and professional. He made the process for buying our first house very easy and straightforward.

Great Job Jay

Jay was amazing to work with! He made sure we knew exactly what was going on every step of the way.

Jay did an incredible job for us. He was able to get us the exact loan we needed in a very short time. I’ve applied for many loans and Jay is the best!

Jay was very professional and personable. I was extremely comfortable and confident working with him

Jay’s the best.

Jay, Thank you for your assistance with our recent re-finance. We enjoyed working with you & your entire team. The professionalism, expertise & responsiveness very much appreciated. Wishing you continued success!

Job well done.!!!! Painless and a pleasure to work with Jay and his TEAM.. Thanks Dave

Professional, competent, attentive. As a busy entrepreneur I choose to work with competent professionals who I can trust to do the project right and take it to the finish line on time. Big thank you for Jay Jacobson and his team at Wintrust Bank for making my dream come true - to have a second home at beautiful Palm Beach FL next to a golf course! If only getting golf ball in a hole was so seamless as getting mortgage with Jay Jacobson. Thank you!

Excellent. Great communication. No surprises.

Jay and his team couldn't have been more pleasant to work with. They were (and still are) extremely responsive and informative to any questions that arise. I would conduct business with him and his team again.

Jay and his team has helped us with a recent refi and helped us secure a 2nd mortgage in a short period of time. They were lifesavers guiding us through the process thank for your help

Jay is a phenomenal person to deal with...his“subordinates” ARE NOT RECCOMENDABLE.

It was a pleasure working with Jay and his team , everything went very smooth and fast.

Best experience in 40 years. Great communication and responses from the entire team to all my questions, as well as for the title company. No surprises, which was the only surprise.

Always a pleasure working with your group!

Great to work with! Always available when we had questions and the whole team was extremely helpful

Jay, Corey and the rest of the Wintrust team made refinancing a breeze for us. We hadn't gone through the process before but they were helpful and guided us through without a problem. I highly recommend them.

Thanks

Refinancing with Jay's team was a great experience. The professional all staff members provided is as good as it gets. Would highly recommend a friend or family who is in the market to refinance their home to use Jay's team at Wintrust.

Jay is extremely knowledgeable and great to work!

Jay and his associates has been my go to team with mortgage applications and they are reliable. It took a little more time with the last refinance application but we still made it to the closing and I thank Jay and his team for all their assistance.

Jay and his team were great

Always like working with Jay.

Everyone involved in my refinancing was very helpful and was quick to respond to any questions.

Jay was excellent to work with. Extremely helpful at every stage

The process was.a little slow but those expectations were set upfront due to the current times and circumstances. Jay was extremely helpful with all questions.

Our whole experience with Jay and his team was seamless. We encountered multiple issues with the builder and closing dates, yet Jay and team took it all in stride. I cannot say enough about how pleased we were with the mortgage process

Jay & his team were fabulous to work with. Responsive, patient, and kind - I would recommend them to anyone.

Team was very attentive to the needs of my re-finance. Always prompt return of queries and quickly resolved those typical hurdles. I've worked with Jay for years and would recommend him highly as a man with integrity and a straight shooter.

Nice people and easy to work with.

Process was a bit long

Jay and his team are great. I've worked with them on several new purchases and refinances, and will continue to do so for future needs.

Jay and his team made the process very easy and enjoyable.

Outstanding

Jay and Corey were both extremely responsive and available to answer my questions!

Great service.

Jay, Corey and Maggie were a pleasure to work with during the refinancing process. Very knowledgeable, attentive and responsive. I could not have asked for a better team to work with. Many thanks!

Great service and responsiveness - answered every question along the way and very trustworthy which is important to me. Excellent group.

Jay was great! He walked me through every step of the mortgage process and made sure I understood what was going on and why. He was always available to answer any questions or complete any tasks that were needed. I couldn't have had a better first home buying experience!

Being new to the mortgage loan process we had many questions along the way which Jay was able to address for us in a clear and concise manner. His professional but friendly approach made the whole process go much smoother.

Whole teams were wonderful working with and response were prompt any time.and solve the problems.

Jay and his team are awesome. I've now worked with them on 4 loans (purchases / refinances) and each time it has been incredibly easy.

Very thorough and thoughtful, keeping us very informed during the entire process and responding promptly to our requests

Jay was very helpful and informative throughout the process.

I highly recommend working with Jay Jacobson and his team if you are wanting to purchase your new home! He's truly dedicated to helping you throughout the entire process, from Pre-qualification to Close! He is very personable, really listens to your needs and you can trust him. Highly qualified and very professional. He made my home buying experience very positive!

Process was painless and very fast.. Jay and his team were constantly communicating with me. I could not have asked for a better refi experience.

Working with Jay and Corey has been a great experience. We greatly appreciate all there help.

This team takes the worry out of the mortgage process - seamless experience - constant contact and updates make it an enjoyable experience! No need to shop elsewhere!!

BEST EVERRRRRRR

Jay and his team did an outstanding job with my mortgage application and processing! Both Jay and Corey are completely knowledgeable, trustworthy and exemplify the true meaning of professionalism. Jay will listen, and will work with you to determine the best strategy for your mortgage needs, then work relentlessly to ensure you have a positive experience at closing. In fact, I have financed several properties with Jay and i would not recommend anyone else! Make Jay your go to guy for all your mortgage need.

Wintrust was a pleasure to work with. Jay has him team were great throughout the entire process.

Jay & Team were very easy to work with. Jay answered all my questions, any time I called.

I am a first time home buyer and Jay was very helpful in answering my questions related to the whole mortgage loan process, I will certainly recommend his services to my friends and neighborhood.

Fabulous service overall by Jay & anyone we dealt with in our new home process from Windtrust!

As was the case with previous work with Jay and his team, the process is extremely well communicated and executed. I appreciate that there are never any surprises in what can be a stressful situation.

Perhaps it is just the process that makes it unnecessarily complex and burdensome.

We received service from Jay and his staff. We were kept informed during the whole process. We highly recommend Jay and Wintrust to anyone looking for a mortgage!

Easy and smooth experience jay and his team made it painless

Very attentive and helpful through the entire process.

Very friendly and knowledgeable service. Jay and his team were there to answer any questions I had every step through the mortgage process.

Great experience!

My experience with Jay was awesome. Being first time buyer I had so many questions and Jay was always available to answer at every step of the process.

Very good experience. Always there when needed.

Jay and his team was with us every step of the way and was available day and night, weekends, after hour calls when we had concerns and Jay was always available to help us out. We had worked with Jay about 10 years ago, and with our most recent home purchase and it was a great experience both times and we are very thankful.

I have many mortgage experience, many rental properties, small business, complicated income situations and this team is one of the best team I have experienced. They made the work easy for me and only ask for minimum documents. Cost is very competitive and reasonable. They stayed on top of the process for so I don't need to worry about anything and close on time. Great team and great experience. I would love to do business with them again!

Our purchase and our deposit were in jeopardy when our original financing fell through. Jay and his team worked hard to find a solution to our problem. We were able to close on time and get a better interest rate. We are forever grateful to Jay and his team for getting us into our new home.

It was nice working with Jay..

It was a pleasant experience working with Jay and his team of Maggie & Corey. Timely updates on the process were provided with all costs involved. Would definitely recommend this team to any home buyer that I may come across.

Great Experience

Due to my loan amount not enough, he suggest me take a 50K 401K loan and that solved my problem.

Jay did a great job. He kept things clear from the start and kept me in the loop at all times. He was always there to answer any questions I had and met my rather hasty deadline with ease.

Jay and his team is very Knowledgeable about everything that came up during the process and was able to exceeded all my expectations. i will certainly refer Jay to my friends and family for buying the property. Thank you so much Jay

I had a very pleasant experience with Wintrust. Jay Jacobson was so helpful and patient with me. He made me feel so comfortable through the whole process. He has a great team that works with him who are just as awesome! Thanks Wintrust! I would definitely recommend their services!

Excellent service is the standard that Jay and his team pride themselves on. The mortgage industry can be competitive, but not when it comes to taking care of the customer. This is our second mortgage with Jay and we will be back in the future!

We are very satisfied with the service we received in re-financing our property. Jay Jacobson and Corey Repeta were excellent. Jay followed through when necessary, and Corey was faultless in her role as a frequent point of contact in the process. I'd work with either or both of them any time.

Great experience working with Wintrust for my refinance loan; couldn't get much easier.

This was an awesome experience!! Jay and Corey were fabulous to work with, and the process was easy. Jay and his team were quick with responses, and they always made time for my wife and I. Could not have had a better experience!! Thanks Jay an Corey - you guys knocked it out of the park!! We appreciate all that you have done for us! Thank you for having our best interest at heart. Wonderful experience!! Noel and Elizabeth Taylor

I'll never use another broker. Jay Jacobson is a true professional.

Jay and his team have made our first home buying experience a very enjoyable one. I would recommend them to anyone who would like to know the full scale of the home buying process down to the painstaking details.