He was very professional explain the whole process to me and worked with me through the whole process. I would recommend Jason to anyone.

Good Experience Overall answered all my questions

Jason was amazing - he made things easy and was always professional.

Jason was great to work with. He is very knowledgeable and explained all of my options. He is a true professional and I highly recommend him. He responded to all calls and emails quickly and took excellent care of me as I was searching for the best financing for me.

Jason was always friendly and knowledgeable. He answered all my questions and walked my through the process. We had some hiccups but he was patient and and encouraging.

Jason was very easy to work with. He communicated well about the mortgage and closing process from the start and from start to finish, the whole process went very smoothly.

Jason was very quick to prepare my documents and respond to my message in timely manner

Good work and Thank you

They work with me good

Excellent

Knowledgeable, professional and patient

Everyone was very helpful and made the process go smoothly & quickly.

The ease of the process and the communication on the status of each step of the loan.

it was A little nerve wracking we never refinanced didn't know it would take that much time and not for sure if the approved not saying it wasn't perfect but in any case it was on time thanks for your hard work

I had applied for a home equity loan through a different company prior to Newrez and the experiences were like night and day. With the other company I never spoke to the same person and there was so much back and forth. Newrez was a breeze to deal with! Jason walked me through everything the day I called, and we did the application right over the phone. He answered all my questions and provided me with a list of required documents. Anytime there was an update on things I heard from Jason or Sarah. Sarah was great as well. She made sure I understood the process, if there were any issues, and she took the time to explain things if I had questions. Overall great team of people at Newrez! Would definietly use them again.

This was the easiest IRRRL I've ever done. The efficiency is top tier.

Fast, easy, painless.

Efficient service. Timely answers to questions.

My loan officer, Jason, kept me well informed and answered all my questions quickly. He explained the process and put me at ease with the process. He also made himself available via email, with prompt responses. Thanks you Jason for all your help.

Jason answered all questions in a timely manner, explained each step, and look for options to continue with the loan when challenges arose.

Personable people and easy to compete the process??thank you

The process was very long and confusing in the beginning. The process got better when Heather came on board

Very professional experience from my initial conversation with the Home Equity loan processing team to the loan completion.

Fantastic experience. Proactive and prompt throughout the process.

Very quick and responsive

Thank you for all the help

They were informative and always got back to me if i had any questions.

Jason and Jessica were extremely attentive and quick to respond within a few hours to any questions about the loan terms or closing, and both were very pleasant to work with.

Everything was handled professionally from the beginning to the end of the process.

From the beginning they worked with us to make our loan work to meet our needs. Quick to respond to any questions we had. It was an overall good experience.

Great communication

The day I called, Jason was my first contact! He was so kind, patient, very professional and made me feel so confident in my decision. He is a great asset to New Rez! He and Eddie were so great. Everything went smoothly thanks to your wonderful staff at NewRez! I definitely will recommend!

Explained every step of procedure. Always available to discuss any of my concerns Would recommend to family or friends

Very Helpful answered all my concerns Was always available if needed. 100% service

Our loan experience flowed easily from beginning to end. Jason was a great communicator as was everyone else in the process. New Rez was our previous lender and we are very happy we could refinance with you. Jason kept us well informed and worked to get us the best possible outcome. Thank you!

Responsive and kept us informed!

What I liked most was when I would call you would get right back to me

Fast response to calls

Made it very easy and simple to understand

100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

Everything

The entire process was conducted efficiently and professionally.

Very informative through the whole process.

It took a lot longer than I think was necessary. We changed people who we were dealing with several times, and although everyone was nice and helpful, it was disconcerting. Almost all of the communication sent to me was addressed to my husband (for example the email asking me to fill out this survey), even though I was the one that did 95% of the work on this loan. I found that disrespectful. I know that that is a system problem, and not a human one, everyone I talked to was very respectful, but I think it should be changed.

Jason Dartt was extremely helpful and made the entire process easy. I would highly recommend him.

The communication with Jason was amazing!!

Excellent communication and Customer Service.

Quick and easy

Both Jason and John were both extremely professional in their respective positions making the entire process as simplistic and detailed throughout. Flawless and superb communications by both gentlemen truly exceeded my expectations. Thank you for your services provided.

Communication I was keeped informed every step of the way. I thank you for your great service.

Everybody took time to explain everything and walked me through the process and gave me me a time line to expect. Thank you all.

Everything was well explained to us.

Jason and Jeff stuck with us through an arduous process and I really appreciated their tenacity to get this loan over the finish line.

Jason was very responsive to questions and communicated very well throughout the process.

Way of describing all phases of process was very clear. Always welcomed calls

The process from beginning to end went very smoothly. All parties involved were very professional and available to answer any concerns or questions.

The process was pretty timely and everyone involved was very helpful and professional.

Jason was great at communication and follow up

Jason & Miles kept me well informed. Currently still waiting for check from Fidelity. Was supposed to be delivered Friday 1st. UPS advises they still have not received envelope. Definitely NOT Jason or Miles fault. Both had great empathy & listened to our concerns/needs.

Very well informed, felt comfortable through out

Easy, seamless process

Kept it really understandable about our process. No pop up on any thing out of the normal. Made it very easy to complete.

It was a pleasure working with Mr. Dartt he was very helpful in my decision on refinancing my mortgage. I also had two previous loans that Mr. Dartt had handled for me. Thanks again.

The process with Jason and Mindy were Great in explaining and keeping me posted in the process

The process from beginning to end was very easy

Great experience

The process was handled well from start to finish. There were some hiccups but nothing that couldn't be fixed.

Jason communicated promptly and thoroughly. He made the process understandable, efficient and we closed quickly. Thank you to you and your team, Jason.

Every person that I spoke to was very pleasant and very informative. Everything was done in the timely matter. If ever have to do it again, I wish I can get the same team. Overall I'm completely satisfied.

Everything was laid out in terms that I could understand. I asked many questions and they were answered timely. The only complaint was the loan took so long to close but I know the liens caused us delays. Everyone professional, knowledgeable, and helpful!. Thank you!

The team was great, they make the process fast understand and a pleasant experience

Jason was great, as was the rest of the team. It was a very easy process and they made it very comfortable for me. I would recommend Newrez to everyone.

Convenient and prompt. Excellent customer service,thank you.

Professional employees that made the process pleasant.

Everyone was very helpful.

Everyone I dealt with was professional and knowledgeable... thank you for a great experience

Very fast process. Step by step communication was so nice.

Overall a quick and easy refinance process.

Quality service.

Seem less process

The people that worked with me

Thanks to Jason for being very thorough and detailed in explaining refinance items to me along the way. This is the first time I have had to refinance a home and I appreciated his help on my journey!

The process was tedious. I had three loan processors which caused me to send the same requests over and over again. All is all, the third loan processor finally helped me with the completion.

Overall communication

Very helpful, great service. Docusing was very easy to use. Jason and Riannen kept me well informed thru the process.

Very helpful and honest about what was best for us .

Everything went well

We have worked with Jason Dartt in the past and he is always professional, friendly and knowledgeable he keeps us informed and he is personable - we look forward to working with him in the future - Jason is the best !