Excellent customer service.

If you want someone that is concerned and answers questions quickly with John McLaughlin. He is very professional, and takes the time with you that you need to figure out a problem, and then helps you solve that problem. I totally enjoyed working with John McLaughlin and recommend him for anyone needing a loan.

Easy and Great

Very professional and easy to work with

Very good work, with clear and concise information. Thanks.

I would highly recommend. Great are walking us through the process and communicating with us along the way.

Very nice efficient Answered all my questions. Very helpful

Very good

Very helpful and prompt

He asked the proper questions and found a solution to take care of my needs.

John and Isaiah were both very professional, thorough, and helpful throughout the process. I feel like John advocated for us well as clients and both were very proactive and responsive in their communication.

John and Miles were both personable. They were patience and thorough. I appreciated their willingness to communicate and follow up, their accessibility when I had a question and their professionalism throughout the process. My loan officer and closing agent were friendly and knowledgeable.

The people that we worked with was good to worked with

My only thought is that the process seemed to take too long. My interest rate was locked in on August 2. Close was October 23.

All team members were so clear and pointed on the details and followed up all time during the process.

John made the process very straightforward for us as first time home buyers. He was super communicative, kind, and helpful through the whole process start to finish. Would highly recommend!

John was unbelievable throughout the entire process. All questions I had were addressed timely and completely and I never felt out of the loop on where we stood. John was very detail oriented ensuring everything needed was compiled as soon as my offer was accepted, making the rest of the process as smooth as can be. I will not only be recommending family and friends to use John, but will also never use anyone else.

Everything is great

Great team to deal with.

From the first time I spoke with John everything was handled efficiently and fast.

This was honestly one of the easiest loan applications and transactions that I have ever completed. The process itself was quick, I was kept well informed about the status of everything and everything went very smoothly.

Communication between your people and me.

Super helpful with explaining my options and making sure it was the best deal for us.

John and his team did a fantastic job keeping me informed at all stages of the process.

Keeping me well informed throughout the process

This was a very seamless transaction, I was kept informed throughout the entire process. Whenever I had questions I would email or call and my questions would be answered promptly. I am very satisfied with NewRez and everyone involved in this process.

John was very efficient and helpful throughout!

It was an easy process

Everyone was very pleasant to work with and were great and timely answering any questions we had.

I was comfortable throughout the process of the loan. I had a lot of confidence working with John.McLaughlin He answered all my questions in a timely manner truthfully/honestly kept me well informed and I am truly grateful for all his support thank you

Easy and informative

Great Service

Consistent communication

The level of communication made it great

John made my entire homebuying process very easy for me. He kept me well-informed and stayed on top of everything throughout the entire process. Could not recommend John to my family and friends enough!

The great team that worked along with John to secure me a great deal, in refinancing my loan I was well informed of the progress, at all times very very satisfied with Newrez

Very smooth process!

Great communication and easy closing at my house with a notary.

A little confusing at times

Communications were clear and kep me well informed of the entire process!

Excellent customer service

Very smooth transaction. Very convenient.

I felt extremely informed and valued! The team was amazing and responsive. They made the entire process easy for me.

I went through a divorce two years ago an had to refi that not what want to do but do the circumstance I had no choice this process was better thank you.

Each member I worked with communicated each part of the process and always were prompt in answering any emails or phone calls.

It was aese to work with

Kind, clear, and fast service.

He kept me well informed and answered questions promptly

Open communication the entire process. Never felt out of the loop on anything along the way.

Because I was informed with evert process of the situation and they was there for me on all the paperwork and help and the wife to understand what was going on

customers services were great.

Well John is definitely one of the most patient people I have ever encountered. I started the process of refinance back in February and then I stopped it. When I called him again he really put my mind at ease and was so pleasant. Kudos to John!

The phone access helped.

Everything was excellent keep the great job

Johnathan and Kate both made my process painless. They both are great. Thank you for assigning them to me.

The new mortgage options were made clear to me, the process was smooth, the closing was painless.

Very quick and courteous service.

The process took long but the processor and John kept me up on all things at all times and responded very quijcly to my concerns.

Constant communication, professional and courteous.

Everyone was very helpful. They kept me updated and let me know what I needed to do.

John and Katherine were awesome!

The customer service and communication was great!!!

very satisfied

Honestly, seeing it took from August to January to finalize the closing, I was not a happy camper, in addition to that, I also believe it was not their fault for the problems that came up, so I couldn't really be mad at John or Cynthia. But I was definitely mad at the situation. John was great!