John McLaughlin and also Bill Friederich were great-very helpful and calm and willing to go to great lengths to help, also they were lightning quick with answers to my, at times, anxious emails. I would highly recommend working with them.

If. You need help whit your finiced needs just call John. And He will help you very professionally and His team too thanks!

I would highly recommend. Great are walking us through the process and communicating with us along the way.

Very nice efficient Answered all my questions. Very helpful

Very good

Very helpful and prompt

John was very professional, helpful, informative, and responsive.

He asked the proper questions and found a solution to take care of my needs.

John and Isaiah were both very professional, thorough, and helpful throughout the process. I feel like John advocated for us well as clients and both were very proactive and responsive in their communication.

John and Miles were both personable. They were patience and thorough. I appreciated their willingness to communicate and follow up, their accessibility when I had a question and their professionalism throughout the process. My loan officer and closing agent were friendly and knowledgeable.

The people that we worked with was good to worked with

My only thought is that the process seemed to take too long. My interest rate was locked in on August 2. Close was October 23.

All team members were so clear and pointed on the details and followed up all time during the process.

John made the process very straightforward for us as first time home buyers. He was super communicative, kind, and helpful through the whole process start to finish. Would highly recommend!

John was unbelievable throughout the entire process. All questions I had were addressed timely and completely and I never felt out of the loop on where we stood. John was very detail oriented ensuring everything needed was compiled as soon as my offer was accepted, making the rest of the process as smooth as can be. I will not only be recommending family and friends to use John, but will also never use anyone else.

Everything is great

Great team to deal with.

From the first time I spoke with John everything was handled efficiently and fast.

This was honestly one of the easiest loan applications and transactions that I have ever completed. The process itself was quick, I was kept well informed about the status of everything and everything went very smoothly.

Easy, straight forward process. Thank you

Communication between your people and me.

Super helpful with explaining my options and making sure it was the best deal for us.

John and his team did a fantastic job keeping me informed at all stages of the process.

Everything was explained up front.

Keeping me well informed throughout the process

This was a very seamless transaction, I was kept informed throughout the entire process. Whenever I had questions I would email or call and my questions would be answered promptly. I am very satisfied with NewRez and everyone involved in this process.

What would?ve made it better interest rate and more money back from my home equity.

John was very efficient and helpful throughout!

Good people

It was a difficult process that I wish would have gone smoother

It was an easy process

Everyone was very pleasant to work with and were great and timely answering any questions we had.

I was comfortable throughout the process of the loan. I had a lot of confidence working with John.McLaughlin He answered all my questions in a timely manner truthfully/honestly kept me well informed and I am truly grateful for all his support thank you

Easy and informative

Great Service

There was a lot of back and forth on what documents were needed. The process took a lot longer than expected.

the disbursement process is to long

Consistent communication

John answered all of my questions promptly and accurately. the lady that came by was nice friendly and helpful. the other lady i delt with on the phone was not well informed and was confusing dealing with her. other than that it was all good.

The level of communication made it great

John made my entire homebuying process very easy for me. He kept me well-informed and stayed on top of everything throughout the entire process. Could not recommend John to my family and friends enough!

The great team that worked along with John to secure me a great deal, in refinancing my loan I was well informed of the progress, at all times very very satisfied with Newrez

Very smooth process!

Great communication and easy closing at my house with a notary.

A little confusing at times

I think in total it was great speaking with John S. It would have been great through all the work on waiting to get the deck fixed management would have allowed the additional on the Monday when approval was given on Friday.

Fast and easy!

The time And peateaice and commutation they provided doing the process

Going back getting all the information when they already had all the information they needed over and over

Communications were clear and kep me well informed of the entire process!

Excellent customer service

Normal transaction went well. Paying off debt could of been a bit more convenient than making me mail the checks.

Readily available when I had questions. John was very pleasant to work with.

Very smooth transaction. Very convenient.

I felt extremely informed and valued! The team was amazing and responsive. They made the entire process easy for me.

I went through a divorce two years ago an had to refi that not what want to do but do the circumstance I had no choice this process was better thank you.

Each member I worked with communicated each part of the process and always were prompt in answering any emails or phone calls.

It was aese to work with

Kind, clear, and fast service.

He kept me well informed and answered questions promptly

Answering your messages sooner!

Open communication the entire process. Never felt out of the loop on anything along the way.

Because I was informed with evert process of the situation and they was there for me on all the paperwork and help and the wife to understand what was going on

customers services were great.

Well John is definitely one of the most patient people I have ever encountered. I started the process of refinance back in February and then I stopped it. When I called him again he really put my mind at ease and was so pleasant. Kudos to John!

The phone access helped.

Everything was excellent keep the great job

Johnathan and Kate both made my process painless. They both are great. Thank you for assigning them to me.

The new mortgage options were made clear to me, the process was smooth, the closing was painless.

Very quick and courteous service.

The process took long but the processor and John kept me up on all things at all times and responded very quijcly to my concerns.

Very professional

Constant communication, professional and courteous.

Everyone was very helpful. They kept me updated and let me know what I needed to do.

John and Katherine were awesome!

The customer service and communication was great!!!

very satisfied

Honestly, seeing it took from August to January to finalize the closing, I was not a happy camper, in addition to that, I also believe it was not their fault for the problems that came up, so I couldn't really be mad at John or Cynthia. But I was definitely mad at the situation. John was great!

The loan process took so long.I don't know if that was because it was a V.A loan so it requires more paperwork . That is really my complaint.

The underwriter could have paid more attention to the regional housing conditions and building practices.