Paul was very professional, timely, answered all our questions, and was of great assistance with our application.

The experience was very pleasant. They were very helpful answered all of my questions and were very professional. At each level every agent that I work with was did their best to make sure that I understood everything that was going on and answered all of my questions and was very helpful and supportive through the process.

Very helpful and forward

smooth as can be very easy process Great communication

Knowledgeable and great to work with.

This entire experience from start to finish was absolutely fabulous. I was already stressed out with what I needed to do but then to have it go smoothly and successfully was a surprise. Every single thing was explained and gone over piece by piece. All my questions were always quickly answered and responded to. Everyone I was talking to was always willing and ready to go through something i may have not understood and took the time to help. It really was a pleasure to have people engage the way they did. I also appreciate Mr. Sprague being able to give me honest feedback and giving me a chance to take out what i needed to in order to reach my goals overall.

I like New Rez and I find the process and staff to be very pleasant. Everyone communicated well with each other throughout the process. This is why I chose New Rez again!

Paul and John were very clear in their intentions to save us money and what the possibilities were of our mortgage increasing due to new construction. They seemed very genuine and willing to do the "dirty" work and research on our behalf. Closing was a breeze as well. Although we're upset our mortgage payment increased, John and Paul helped to ensure we had the absolute lowest increase possible

Paul and team were patient and helpful.

Seamless experience, very quick, agents very responsive

Easy to work with.

Paul was extremely knowledgeable about the process and options of refinancing with Newrez. He has a nice phone voice and I felt comfortable talking to him. I’m very happy that I did not go to the other refinance and home equity line of credit companies that I had received numerous offers from thru the mail. I trust Newrez and I have been happy with how they handled my mortgages.

Didn't work with Paul. We worked with Eric Peterson and Danielle Nieves-Sosa, both of whom were excellent.

Paul Spague is extremely efficient and rapid response to my questions

Paul has been a great help and a man of his words. He followed up as promised. Very noble :)

Everything was fantastic! Easy to work with, polite and efficient.

Paul did an amazing job and took something I thought woyld be a hassle to do and made it very easy. Was very quick to get back with me on our questions and was extremely professional and knowledgeable of the whole pricess. Would recommend highlyto anyone needing his assistance.

Paul was great! He was very open about options, and helpful in getting me on the best path forward.

I was extremely pleased with the professionalism, patience and knowledge that Paul exhibited throughout the entire refinance process. When I called him, he either answered promptly or returned my call promptly to address any questions/concerns I may have had. He ensured that the entire process was handled with ease.

I didn't feel overwhelmed at all. I was able to understand everything.

An underwriter contacted me and caller ID didn’t say newrez as all other calls had, so I was suspicious and made him prove his identity.

Camille went over and beyond to make sure everything was in order triple checking paperwork to make sure there would not be any mistakes on top of her game. Follow up calls just an overall wonderful experience working with her always a wonderful attitude !!!

The loan was approved sooner than I expected. That was really a positive experience.

Thank you

Paul made the process so easy for us.

We were over-promised on the amount of money we could get from our refinancing and under-delivered. I believe it is preferable to under-promise and over-deliver. We initially discussed getting around $22,000.00 but in the end received $16,970.00 not a close estimate.

Paul and Camille were great to work with. They anserred all of my questions timely and made the process easy and stress free

Did not have to spend anything directly out of pocket and only needed about an hour of my time for closing paperwork.

Easy process and excellent people to deal with throughout the process

I have good credit and no issues, but the loan took over 30 days to approve. The home insurer (recommended by NewRez) threatened to drop my insurance unless the roof was replaced in only 14 days. The roof was fine, but old. I got a quote and had the job done within a week. My roofer has been waiting to get paid for three weeks. It should not take so long.

Knowledgeable agents

Communication and follow through

Paul made the refinancing process very easy and kept me well informed.

It was simple and easy.

The efficiency and ease of the while process.

Not at this time

The constant communication between Paul and John was wonderful

Great, friendly service from Paul Sprague and Trae Jackson.

Paul was very informative and easy to work with. I felt that he was trying to keep our business and made the process very simple and smooth.

The whole process was very fluid and easy. Thank you

Everyone on the Team communicated what was required and next steps. Thank you

Very professional and easy to work with.

Great communication from start to finish...

The way you guys help me and my wife out with what we needed to do for us making this long successful and taking time out to explain everything to us very happy with you guys. Thank you.

Quick easy process was informed along the way.

Fast, easy, and well informed during the entire process.

Paul was very informative and very patient with all the questions I had.

The automated texts and emails were very confusing and caused frustration. I did not receive prompt responses to questions during the process from Analisa. Paul was responsive. Overall the plan was processed but the automated emails and texts should be addressed to avoid confusion and frustration.

No thanks!

Painless and quick

Paul was patient and kind for the entire process. He informed me well and answered any clarifying questions. He really took care of me and I appreciate his guidance throughout the process. Chris Huckins

The process was simple and quick

Customer service

Paul was very helpful, and always communicated things with me.

Ease of the quick loan process and great communication from Newrez agents.

We liked the overall communication through the entire process

Paul was helpful, thoughtful, and responsive to my needs and questions. He was responsive when not being able to answer on the first call with a quick call back.

The team was great

Paul and Miles are great at what they do!!! It was a pleasant experience!!!! Thanks guys!!!

Paul Sprague was very good at starting the process and informing us of the loan application, costs, etc. However, once handed over to loan officer, there was not timely information being provided on the issues occurring to ensure final closing. We had to make calls and send emails to get updated status and to determine why the loan was being delayed. Newrez needs a better proactive system to ensure applicants are kept better informed in a timelier manner.

Last minute change to our property from trust to regular but our attorneys took care of it without a glitch.

Seems like a slow process

Awesome couldn't be happier

Clear communication all the way through the process. Quick responses to email and phone calls.

Paul Sprague was easy to work with. He explained the forms and process to me and kept me informed of any updates or changes.

Professional and made it easy and understandable

It was an incredibly easy process! Looking forward to the next time we do it!

Our loan officers were very responsive to our messages, which helped us keep on top of everything we needed to do. Thanks again!

Overall treatment

The reason for the Great rating in lieu of the Excellent, was due to the length of time it took to complete the process. I felt it could have moved a little faster through underwriting.

It was a relatively easy process, it was pretty quick from start to finish and my Loan Ofcr and Loan Processor were friendly and nice, keeping me informed all along the way...

Paul was terrific through the process. It was a long process.

Paul did a great job this is the most pleasant and quickest loan process my husband and I have ever had.Paul kept us informed at all times with great customer service.

Paul explained everything in detail. We were simply inquiring about a refi but speaking to Paul helped us determine to move forward along with our financial obligations. We have a few home projects that we will now be able to complete as well as pay off some debt.

The communication was excellent. I was never left with unanswered questions, and in many cases my questions were anticipated and answered before I could even ask them. Everyone I spoke with was knowledgeable and knew how to find any information they needed to move things forward.

This was my first time refinancing and I was very nervous about the process. I will say that this was the MOST pleasant experience I have ever had. My load officer kept me informed every step of the way. I never had to make a call to ask the status because they were always one step ahead and every timeline they projected to me was precise. The portal was easy to navigate to update my documents and they processed everything right away. I had googled the top 5 companies and read reviews. Some positive and some negative. I decided to go with Newrez because I already had my existing mortgage with them and I am so glad I did. I would tell anyone when reading reviews to consider that some people are their own problem. I had done my research and gathered all of my documents before I started the process and was ready when they asked for any additional documentation. I do believe that as long as you are ready and provided what is needed to complete your loan it will go as smoothly as mine did. Thank you Newrez and I will be more than happy to recommend you to anyone looking for a mortgage loan.

Communication was always available.

Everyone I dealt with was very informative and was able to help with any questions I had during the entire process.

The process was easy and the people I worked with were knowledgable, friendly and efficient.

Constant communication

The process was very easy and we had a wonderful experience

Great overall

David Stewart worked very hard getting this done and he was very patient with me

Helpful, easy, fast, understanding

Everyone very informative. Kept me updated. And very seemless transition. Thank you

Communication is the key to success. And keeping all the families that you all help.It makes a difference. Thanks to all.of you.

It was quick! I loved that I got direct phone numbers to all involved versus having to go through a whole system of pushing numbers. Surprising and awesome experience to dial a number and get just the person I wanted to speak to! All emails were also returned very quickly! Thanks so much!

Quick response time to email and phone calls Very knowledge Pleasant personality

Very helpful

Paul was awesome.

He was very knowledgeable.

Some of the documents requested were unbelievable. For example, one of your people got hung up on the fact that none of my bills showed a "service address line". She said she wanted to be sure I lived there! I told her never in my life had I received a bill showing service address.. I got one of my providers of service to send me an email stating that my bill address was also my service address and forwarded the e-mail to NewRez.

Representatives was organized, professional, and step-by-step explanation of what I should expect

The process, was very fast and the communication was great. Thank you all.

You send very precise instructions about the required documents and kept us inform of the ?progress? of the loan. The closing also was very smooth.

Speed of processing loan