Kept in touch and was upfront with our situation

Very informative, always available.

Easy process

He was very knowledgeable, kept me informed every step of the way. Always, answered all my questions. Great experience!!

Communicable, easy access, fast responses.

Paul listened to my needs and guilded me accordingly.

Very helpful, very professional and was readily available

Phil was quick to respond to any questions I had.

Easy process

Absolutely recommend. Efficient, effective service.

He is very knowledgeable and answered every question in detail that we could understand.

helpful and provided a great experience.

Fast and efficient service. It was a great experience all around

The process went smoothly from beginning to end. Every single question was answered on time before moving to next step.

Everything was smooth and easy with no delays.

He was extremely helpful and explained everything to me.

Very professional, very thorough, a pleasure to work with.

Paul was very helpful and made it easy to do the balloon

Paul, I want to express my sincere appreciation for your exceptional support throughout the loan process. Your knowledge, professionalism, and overall competence made the experience smooth and reassuring. Every individual involved at each step was helpful, responsive, and quick to address any questions or paperwork needs. It was a pleasure working with such a dedicated and efficient team. Thank you again for your outstanding service. Best regards, James D Lilly

Worked very hard for me.

Thank you for your excellent service! I am very happy with the experience and truly appreciate the prompt, friendly, and professional assistance I received. I look forward to returning and will gladly recommend your service to others.

I loved how there were limited phone calls because we could do most things through email which works for me and my super busy lifestyle. On the other hand I’m sure they would be more than happy to speak on the phone as well.

Paul and Stephanie were both exceptionally helpful and kind to me during this process. They made it streamlined and easy and I value both of them.

He was thorough and very nice. A pleasure to work with.

To whom is may concern. My experience with Paul Vilsmeier and his associates at NewRez was a pleasure. His service is efficient, informative, and client oriented. Personally, Paul is great to work with. He is patient, reassuring, and his service and product knowlwdge are tops. Thanks New Rez!

The whole process was explained and was exactly as expected . Staff was amazing

Very professional and very helpful.

They were very professional and very knowledgeable about everything and I enjoyed talking to them.They were very helpful in helping to get everything done.

Very helpful and kept me updated on the process. Great Job!

The experience was very easy, and Paul was great to talk to!

It was easy and fast . Very professional . Good customer service

Very pleasant and easy to talk with.

Excellent service.

He was very acknowledge about the different types of loans, understanding my requirements and the needs and helping me throughout the whole process by educating me and allowing for some advice on credit scores and how to be successful with getting where I needed to be.

He was an amazing. I talked to him a year or so ago about doing a home equity loan, but wasn’t quite ready yet. I saved Bell his information and called him back recently and he took great care of me and he is so kind. Thank you, Paul.

Very helpful and accommodating. Punctual communication.

Paul was very knowledgeable and took extra time to find what plan was best for my home financing.

Very friendly and helpful ??

Paul got us started and made the process very easy! He was there through the whole process, passing us on to Camille. The entire refinance process was a great experience!

Paul and Shawna were GREAT!

Very unpleasant process. When i sent in eequedted documents, time after time, something else was requested about the exact thing I had already forwarded. I was tempted to xancel cancel the whole process several times.

Paul was able to help me lower my interest rate and worked diligently throughout the entire process. I greatly appreciate the professional support and prompt responses.

Very informative throughout the process. No questions went unanswered.

Good communication throughout the process.

Everything was explained to us throughout the process.

Reached out quickly when rates dropped and helped us through the process.

Overall, this was a great experience! The process was easy and the convenience of signing the documents in our home was fantastic. Everyone we worked with went above and beyond to make the closing smooth and easy!

Just an outstanding mortgage company with over the top professional and pleasant service!

Super friendly

They explained everything to me and in the long run it actually helped me save some money and had everything I needed already in the price.

Paul was very friendly, helpful, and professional throughout the loan process

No suggestions

Great communication and experience.

Contact with us to let us know rates were down and getting us prepped for lower payment. All went smoothly and completed timely.

Everyone I delt with was absolutely great! Thank you for a stress free deal!

Follow through by Paul

It was just a good experience ! We were always kept informed about what we needed and what was going on. Thank you Paul for all your help !!!

The communication was great.

I have some confusion regarding property taxes and insurance payments that haven't been answered very well. Other than that a great process.

Timely manner, courteous, professional