Polite, answered all the questions I had, and very patient.
06/20/2025 - Erynn N CA
, Loan Officer: Joseph Rumpf
Friendly, helpful, knowledgeable.
06/19/2025 - ATIKAN Y IL
, Loan Officer: Joseph Rumpf
Awesome!
05/17/2025 - OLADOTUN A NJ
, Loan Officer: Joseph Rumpf
He made the process seamless.
05/10/2025 - Mark B NJ
, Loan Officer: Joseph Rumpf
joseph was very professional and kept the process running smoothly throughout the entire time.
04/18/2025 - MARK H VA
, Loan Officer: Joseph Rumpf
Mr. Rumpf did an excellent job walking me through the Home Equity Loan process and answered all my questions. In addition, he was pleasant to talk with. Mark
04/13/2025 - KEVIN K NC
, Loan Officer: Joseph Rumpf
Newrez LLC has the most pleasant and knowledgeable staff that I have ever experienced, they were always friendly and helpful throughout the entire process. A big thanks to Joseph Rumpf and Jung Shin for being there to answer all my questions and keeping me informed almost daily to the status. Newrez LLC and its staff has set a standard above the competition. Thank you for all your hard work Kevin K
03/19/2025 - Tommy C AL
, Loan Officer: Joseph Rumpf
Joseph did a great job of communicating to me. Very helpful and quick. Thank you Joseph for all of the work you put in.
03/02/2025 - MARY W PA
, Loan Officer: Joseph Rumpf
Easy to talk to...very up front...no surprises at closing...closing was very easy and pleasant
02/26/2025 - REBECCA B AK
, Loan Officer: Joseph Rumpf
Joseph and Tiffany were so knowledgeable, caring and easy to work with.
01/24/2025 - JENNIFER M FL
, Loan Officer: Joseph Rumpf
The closing at my home was a plus. She made it easy and enjoyable as it was stressful for me, but she took her time, explained items and was very upbeat and professional.
11/27/2024 -
, Loan Officer: Joseph Rumpf
Wonderful experience beginning to end!
11/17/2024 -
, Loan Officer: Joseph Rumpf
Knowledgeable staff and easy process start to finish. Hopefully not, but would refinance again. :)
11/14/2024 -
, Loan Officer: Joseph Rumpf
Made it easy to refinance.
11/10/2024 -
, Loan Officer: Joseph Rumpf
Around everyone during the process was great with the exception the notary she's a very racist person
11/02/2024 -
, Loan Officer: Joseph Rumpf
Amazing, super easy and had great communication
11/01/2024 -
, Loan Officer: Joseph Rumpf
Joseph was always available to talk and communicated well since I am not that knowledgable aboout the loan process. He also has the quility I expect from reps, friendly. I spoke to Eddie and another one, sorry cannot remember his name, but still that friendiness, a smile in their voices. You are teaching your reps to have great qualities skills to make the customers feel they are appreciated and not just a job. The process was supper quick and that is a blessing to me. Enjoy your day.
10/31/2024 -
, Loan Officer: Joseph Rumpf
ease of getting the papers reviewed/signed. communication was good.
10/30/2024 -
, Loan Officer: Joseph Rumpf
Everything
10/30/2024 -
, Loan Officer: Joseph Rumpf
Their pride and professionalism goes above and beyond the expectations of average. Their willingness to insure we fully and completely understood everything is commendable. They were always friendly and easy to talk. If the world was full of Gabriela Guarracino and Joseph Rumpf, it would be almost perfect. It needs room for me! They are great team. May God Bless you and thank you for your assistance.
10/17/2024 -
, Loan Officer: Joseph Rumpf
Everything was well explained and responses from Joe and Matt were very quick! The process was very easy too!
10/11/2024 -
, Loan Officer: Joseph Rumpf
Kept informed during the whole process.
10/08/2024 -
, Loan Officer: Joseph Rumpf
Helpful, professional, patient.
10/07/2024 -
, Loan Officer: Joseph Rumpf
Very professional
09/30/2024 -
, Loan Officer: Joseph Rumpf
I got many emails saying that I had tasks assigned to my loan but anytime I signed on it said I was up to date. I didn't really receive any updates on the progress, I had to reach out and then found there was something needed from me.
09/28/2024 -
, Loan Officer: Joseph Rumpf
Being kept informed on each step in the process.
09/15/2024 -
, Loan Officer: Joseph Rumpf
Joseph was amazing a and helpful out throughout the process. When I did not hear from Johnathan in a timely manner, Joseph was the hero. Thank you
09/05/2024 -
, Loan Officer: Joseph Rumpf
both kept us infromed
09/04/2024 -
, Loan Officer: Joseph Rumpf
Everything was clear
08/30/2024 -
, Loan Officer: Joseph Rumpf
Jessica was very professional and knowledgeable. She always responded to my questions right away. Joseph was great getting the process started. He was very informative. I had an awesome experience from start to finish.
08/26/2024 -
, Loan Officer: Joseph Rumpf
Joe and Linda are great communicators and made the process easy.
08/05/2024 -
, Loan Officer: Joseph Rumpf
The process was easy and the staff was always very tententive.
08/02/2024 -
, Loan Officer: Joseph Rumpf
How exact and to the point everyone is, everyone was super helpful, this is our first time refinancing and everyone made it extremely easy for us and really understandable especially Joseph. Couldn?t thank you all enough.
07/25/2024 -
, Loan Officer: Joseph Rumpf
Helpful, personable easy to do business with
07/21/2024 -
, Loan Officer: Joseph Rumpf
It was great start to finish
07/18/2024 -
, Loan Officer: Joseph Rumpf
Joe answered all of our questions and was very pleasant helpful.
07/14/2024 -
, Loan Officer: Joseph Rumpf
Everything went well.
07/12/2024 -
, Loan Officer: Joseph Rumpf
Joseph was fantastic. He was very professional, responsive, and very informative. We could not have asked for a better consultant.
07/11/2024 -
, Loan Officer: Joseph Rumpf
Joseph and Sonja made it so easy. Kept us updated and doing the process online. The notary was great too. With life being so busy it's nice to have something go so smooth and easy. Thank you Roy and Gail Spencer
07/07/2024 -
, Loan Officer: Joseph Rumpf
Everyone was super helpful and the process was seamless end to end, Joe was awesome from day 1 when I called in a rush to start this. Thanks for everything!
06/28/2024 -
, Loan Officer: Joseph Rumpf
It was relatively easy and simple.
06/19/2024 -
, Loan Officer: Joseph Rumpf
Good communication and easy process.
06/18/2024 -
, Loan Officer: Joseph Rumpf
Outstanding service across the board! Joseph and Eton were extremely helpful throughout the entire process. Thanks again for all the help, everyone was extremely professional, I'll be recommending Newrez to anyone who asks about mortgages.