Polite, answered all the questions I had, and very patient.

Friendly, helpful, knowledgeable.

Awesome!

He made the process seamless.

joseph was very professional and kept the process running smoothly throughout the entire time.

Mr. Rumpf did an excellent job walking me through the Home Equity Loan process and answered all my questions. In addition, he was pleasant to talk with. Mark

Newrez LLC has the most pleasant and knowledgeable staff that I have ever experienced, they were always friendly and helpful throughout the entire process. A big thanks to Joseph Rumpf and Jung Shin for being there to answer all my questions and keeping me informed almost daily to the status. Newrez LLC and its staff has set a standard above the competition. Thank you for all your hard work Kevin K

Joseph did a great job of communicating to me. Very helpful and quick. Thank you Joseph for all of the work you put in.

Easy to talk to...very up front...no surprises at closing...closing was very easy and pleasant

Joseph and Tiffany were so knowledgeable, caring and easy to work with.

The closing at my home was a plus. She made it easy and enjoyable as it was stressful for me, but she took her time, explained items and was very upbeat and professional.

Wonderful experience beginning to end!

Knowledgeable staff and easy process start to finish. Hopefully not, but would refinance again. :)

Made it easy to refinance.

Around everyone during the process was great with the exception the notary she's a very racist person

Amazing, super easy and had great communication

Joseph was always available to talk and communicated well since I am not that knowledgable aboout the loan process. He also has the quility I expect from reps, friendly. I spoke to Eddie and another one, sorry cannot remember his name, but still that friendiness, a smile in their voices. You are teaching your reps to have great qualities skills to make the customers feel they are appreciated and not just a job. The process was supper quick and that is a blessing to me. Enjoy your day.

ease of getting the papers reviewed/signed. communication was good.

Everything

Their pride and professionalism goes above and beyond the expectations of average. Their willingness to insure we fully and completely understood everything is commendable. They were always friendly and easy to talk. If the world was full of Gabriela Guarracino and Joseph Rumpf, it would be almost perfect. It needs room for me! They are great team. May God Bless you and thank you for your assistance.

Everything was well explained and responses from Joe and Matt were very quick! The process was very easy too!

Kept informed during the whole process.

Helpful, professional, patient.

Very professional

I got many emails saying that I had tasks assigned to my loan but anytime I signed on it said I was up to date. I didn't really receive any updates on the progress, I had to reach out and then found there was something needed from me.

Being kept informed on each step in the process.

Joseph was amazing a and helpful out throughout the process. When I did not hear from Johnathan in a timely manner, Joseph was the hero. Thank you

both kept us infromed

Everything was clear

Jessica was very professional and knowledgeable. She always responded to my questions right away. Joseph was great getting the process started. He was very informative. I had an awesome experience from start to finish.

Joe and Linda are great communicators and made the process easy.

The process was easy and the staff was always very tententive.

How exact and to the point everyone is, everyone was super helpful, this is our first time refinancing and everyone made it extremely easy for us and really understandable especially Joseph. Couldn?t thank you all enough.

Helpful, personable easy to do business with

It was great start to finish

Joe answered all of our questions and was very pleasant helpful.

Everything went well.

Joseph was fantastic. He was very professional, responsive, and very informative. We could not have asked for a better consultant.

Joseph and Sonja made it so easy. Kept us updated and doing the process online. The notary was great too. With life being so busy it's nice to have something go so smooth and easy. Thank you Roy and Gail Spencer

Everyone was super helpful and the process was seamless end to end, Joe was awesome from day 1 when I called in a rush to start this. Thanks for everything!

It was relatively easy and simple.

Good communication and easy process.

Outstanding service across the board! Joseph and Eton were extremely helpful throughout the entire process. Thanks again for all the help, everyone was extremely professional, I'll be recommending Newrez to anyone who asks about mortgages.