We had the very best experience with new rez its rear that you get just what was discussed .New Rez representives walked us through this experience step by step.and did everything they said they were going to do ,kudos to New Rez Ms Freeman and Mr Brett.very professional and,honest. They returned my calls and answered all my questions.and the process went and fast and smooth If you are looking to refi seek out new Rez thank you all.

Susan is phenomenal. She is very professional, thorough, and customer focused. We considered several alternatives to NewRez when looking to apply for an equity loan, although our original mortgage is with NewRez. However, we quickly decided to stay with NewRez simply because of Susan and Kevin McCann.

Susan Freeman, She was very helpful, especially explaining which documents were needed for my home loan. She was very kind in her guidance and encouraging during the process. Joelyn Chase

She was wonderful. She was helpful and patient.

She was great in all aspects.

Susan was great. She spent a lot of time with me, going over everything and answering all my questions. She never made me feel dumb if I didn't know something, or didn't understand it. She was gentle and kind. She made what would normally be a very intimidating experience for me, into a calm and easy transaction. She was quite personable, and it felt like talking to a friend.

She is very helpful and professional! Did everything very quick and always answer all my questions. Very sweet person , I’m glad she helped me . Thank you

She's a very diligent and hardworking person who goes the extra mile for her customers

Fast and respectful

Responsive, patient, thorough with answering all questions

Working with Susan Freeman and Newrez LLC was outstanding, responsive, knowledgeable, smooth process, excellent communication, and truly made home financing stress-free from start to finish.

Very professional

Susan was so helpful and patient! She was able to use her knowledge to assist me and make the experience uncomplicated!

Very knowledgeable and professional.

Way easier than I could ever imagine !!!!!!!!! Communication was extraordinary. Very respectful ..... customer service oriented

Susan was wonderful to work with

I love Susan Freeman. She's very personal and friendly. I would choose her again and again.

Although it took a little extra time, It was well Worth it!

Very professional and good at addressing individual concerns. Prompt, knowledgeable and helpful.

Susan treated us with the upmost respect, in todays world that is a rare. Thank you Susan for making this process flawless and always keeping up to date on the progress of our loan. This world certainly needs more people like her.

Made the process easy!

Fantastic!

Very helpful and friendly!!!

Wonderful people, everything flowed smoothly

Very knowledgeable about what she does and gets it done.. we have been working with New Rez for years. Thanks

Very easy to work with. Good listener and she offered us a loan that suited are needs.

It was a easy process and Susan was fantastic would recommend to anyone

Susan is excellent at communicating. She explained the process very well and her response times were amazing! NewRez also dis a great job explaining the process, setting expectations and following through.

It was very convenient sig all the papers at home

Susan is an outstanding agent! She helped me refinance my mortgage and was professional, patient, and incredibly sweet from start to finish. She made the process easy to understand and stress-free. I couldn’t have asked for a better experience. highly recommend!

I'd do business with Susan Freeman for lifetimes to come. She is a great asset and great person to work with. Susan stayed right on top of communication at all times.

Susan was diligent, detailed, persistent and a delight to work with.

Susan was incredibly friendly and straight forward with the options they provided. Susan's attention to detail was very much appreciated and the flow of the process felt very organic and transparent.

Our experience with Susan Freeman and Newrez LLC was truly excellent from start to finish. Susan was knowledgeable, responsive, and incredibly patient in answering all of our questions. She made what could have been a stressful home financing process feel smooth and manageable. Communication was clear, timelines were met, and we always felt supported and well-informed. I would confidently recommend Susan and Newrez LLC to anyone looking for reliable and professional home financing assistance.

It was a great experience. Susan was so nice and helped me every step of the way. Everything was explained to me in detail, and processed smoothly. It was a very easy, organized process. I would definitely recommend Susan and Newrez to everyone I meet.

Susan was great. She answered all my questions

Sue was very helpful right from the start, and we felt she was looking out for our best interest every step of the way. I wouldn’t hesitate to recommend Sue and Newrez to anyone looking to finance or refinance a home.

My experience with Susan was extremely simple and smooth. She’s very attentive and professional in her approach. I have worked with her multiple times over the years and would so again. I do recommend her to my family and friends.

Susan was great. She went over all the options and was extremely helpful. Excellent customer service.

She’s great, very knowledgeable, punctual, and a great communicator.

Extremely professional and knowledgeable about the refinancing process. Additionally, she simplifies the terminology and makes the process understandable for clients.

Helpful inevery way.

Very Professional

Great support and service! I appreciate all the help and speed that things were done in.

Excellent

Susan was great. Informative and very helpful

Very good experience, excellent service!!!highly recommend

Professional and clearly defined options for me and my wife.

She did a great job. Explained everything thoroughly, so I knew what to expect at each steps.

Helpful agents and smooth process. Thank you so much.

Susan has patience of a saint, a true fighter that never gave up and helped us to the best of her ability over and above. I have never experience such incredible Customer Service with anyone. She stayed with me for over five hours to get the job done without quit.

Excellent customer service

Very pleasant, good customer service. Good information knows her stuff a pleasure dealing with her.

She took time to explain all of our options and things we did not understanf

Susan was a great help to me. She explained everything that I needed to know about my loan. She answered any questions that I had, and explained things that I wasn’t sure about. I couldn’t ask for better customer service ??

Friendly, helpful, knowledgeable.

Enjoyed working with Susan Freeman, Professional and courteous, Answered all my questions and kept me updated on the progress of my application,

Easy to work with and was able to give options as to type of loan

Susan was great!! Very helpful and friendly.

Susan was very knowledgeable, professional, responsive, and kind. She made the process very easy.

She was very kind and super helpful

Susan was a pleasure to work with. She was very knowledgeable and was able to answer any questions that I had which made the refinance very easy. Susan is truly an asset to your company.

Susan was very professional and help throughout the process I truly enjoy the experience

Easy to work with, excellent communication. Made the process very smooth and easy

Susan was very patient with explaining my different options and had excellent communication throughout the loan process.

She was super informative and a pleasure to work with.

Both Susan and Thomas were very responsive and I appreciated them keeping me informed through out the process.

Very friendly!

The team was knowledgeable and informative. Explained the whole process while we proceeded.

Susan was absolutely fantastic in helping me refinance my mortgage! She made the entire process smooth, stress-free, and incredibly efficient. Her expertise, responsiveness, and dedication ensured I got the best possible rate. I highly recommend Susan to anyone looking for a top-notch mortgage broker!

Amber and Susan were fantastic and the best part of our experience

Susan and Maverick were both very helpful

Susan Freeman and Zoraha Fitzgerald were professional, friendly and knowledgeable. I appreciate both of them.

personnel were friendly, caring, knowledgeable, and professional. They explained things well exercised great patience with two seniors who were not very computer savvy. They provided great help with the process as needed.

Susan was awesome! Didn't get as much information from Edddie. Also, extremely upset about my number being given out through Transunion. I received 30 calls the day after i applied. Susan warned me, but it is very bad and I'm still getting calls.

Susan was the one person who kept me informed throughout the entire process. She also got back to me very quickly.

kind and communicative

Susan was amazing, and I would use her over and over again for this transaction. Justin's communication left a lot to be desired. Emails and phone calls went unanswered for days until Susan handled my questions. It was rude and very frustrating.

Susan was fantmastic and always got right back to me. Tash was hard to get hold of and did not answer my emails or calls.

Susan was wonderful throughout the whole process of us closing. her Communication with us was great and she kept us informed throughout the Whole process. I couldn't recommend her more. Thank you so much Susan!

Susan was vwry patient. Always willing to answer all of my questions.

Every one's patience insuring I understood the process

Susan was so patient and understanding! She answered all of my questions in detail. She also advocated for me to get the best deal on my mortgage! She made the process so easy. I apperciated her so much Stephanie, was great as well! She was communicative and able to take my calls anytime I called or text! i really appreciate the whole team!

Susan Freeman, (Susan was professional, knowledgeable, and responsive) and the manager (Giovanni Sienese) who helped us when David wouldn't.

everyone was efficient and transparent.

Communication throughout the entire process was great. Questions and concerns were addressed quick which alleviated stress.

The communication, the process was very informative, smooth and fast step by step, day by day, I'm very happy with both Susan and Miguel and other staff that also came to my house to collect the closing signature was super convenience and well planned. Thank you very much I appreciate your promptness and your knowledge in what you do is great.

Staff are open and easy to work with

I had doubts once I received the initial numbers and Susan explained it very well so that I felt more comfortable. She was also VERY responsive to email, which is a big deal to me. She often answered right away, even after hours, and I really appreciated that. Thomas was also very helpful in explaining terms and arranging the closing. Overall, it was a fairly simple process thanks to these two.

Better communication between your employees, better communication with customer, have numbers agreed upon before communicating them with customer and creating confusion, let customers know what is going on in the process and when to sign documents that have been sent and what ones to sign

Constant communication as to any changes made, even if no changes just kept me in the know the whole time

Susan and Thomas kept us up to date and communicated clearly what to expect as we moved through the refinancing of our home. They both answered all of our questions anytime we asked and made sure we were comfortable at each step of the process. Well done Newrez team!

Susan Freeman was amazing, personable and professional. She responded timely to my concerns. All other contact and information obtained has time consuming, repetitive, continued to leave messages with days of no answeres or respond. MGMT was pulled in for clarity and overseeing of processing. This is my 3rd rodeo with you all and by far the most disappointing

Susan Freeman take care from A to Z, Any time no One awnser I call her only. She very profectional and great Experence.

Susan is always willing to help and has the answers for most questions. If she does not have the answer she will always find it and get back to me.

I had a wonderful experience communicating with Susan! She kept me up to date with every change and was always transparent.

Susan was always responsive to all my questions. It was a pleasure working with her and Camille. Thanks ladies for making this a smooth loan transition and getting is what we needed.

Susan and Camille were both excellent. They were very patient with me as I was navigating a cash out refinance. They both made me feel confident in my decision making and I never felt pressured. I sincerely appreciate their hard work in making sure I made a good financial decision and made sure it went smoothly.

Pleasant, prompt, informative.

She was very informative and helpful. Explained the process and was always quick to answer our questions.

I did deal with more than one person and everybody was very helpful. I want to point out David Stewart simply because of the dozens of questions (some probably dumb) that I asked and he answered everything and kept me updated regularly. Yes I will recommend Newrez.

Both Susan and Sarah walked me through the process, kept me updated and were very responsive as to any questions. I thank them both for making this a smooth, stress-free process. The closer was very efficient too.

not applicable

I ended up getting better offers right after closing.

Susan was amazing and had everything ready to be sent up after the first day. She explained everything and was able to lock in the rate quickly. Nicole took lead from there and kept me well informed and was very responsive to any questions or things that needed attention. Nicole had a closing date quickly and everything went smooth!

Susan and Eton were always courteous and kept me informed every step of the way. Whenever I had questions, they were always answered very promptly.

Very communicative

More clear and concise information and requirements from the underwriters would have made this process less excruciating.

We were kept informed by both Susan and Justin throughout the entire process

Ms. Freeman is superb with great customer services. We was patient while we asked her question about the loan. Helped us there every step of our loan experience.

Susan & Miguel were amazing~! Anytime I had a question they were right there to answer it. It was very easy to understand and work thru all the docs.

the processors were well informenand helpful to me a 85 year old woman

timely and efficient

Susan was the best! She was available to answer my questions and explain in detail everything I needed to know or had questions about. She removed any worry or doubts.

Excellent staff with a quick process!

The process took a really long time. The system seems to rely on a lot of databases that have incorrect/misleading information and my options to correct it were limited. The people I dealt with, Jeff and Susan, however, were wonderful and very responsive.

The timeliness in which all phases of the refi process took.

The people involved kept me informed, answered my questions, and made me feel my business was important to them.

Susan Freeman

Susan and Christopher were both very helpful and professional during the entire process

Very pleased

Susan and Karissa were very helpful through the process. Thanks

Smooth, easy process

The people were very kind and helped me every step of the way.

Susan was wonderful to work with and took the time to explain things and was honest about my best options, she took care in getting to know me. Cynthia was also great to work with, she kept me informed throughout the entire process.

Whole process went smooth and quickly

Susan was amazing to work with. Very thorough, very patient, and answered every question I had. She was also very responsive to email requests and available via phone. I would not have done this if it wasn't for her. She is a great ambassador for Newrez.

no thank you

Susan was very professional and pleasant to work with. She answered all my questions and was prompt in communication.

Susan and Maverick did fine work BUT they could not communicate that the closing company changed costs and added a fee for that change until the very last day. Very, very bad business practice for the closing company, whom I am reporting to the BBB. Over the course of the loan several $1000. The failure of the loan company to communicate makes it difficult to recommend Newrez despite good work of Susan and Maverick

Always kept me updated on everything that was going. Very friendly and straightforward on what I was going to get.