Very professional, helpful, and up to date on the progress of my loan.

Easy to get a hold of and always provide good feedback and guidance.

Good Team

Mr. Lux provided exceptional customer service to me when I was at the point of not knowing who else to turn to. He's very knowledgeable and his attitude was amazing. He was just plain nice. This kind of service is hard to find in these days. Mr. Jeff Lux is a great asset to New Rez. In addition I also spoke with Mr. Trae Jackson. Nice young man, respectful and very professional. If New Rez continues hire people like Mr. Lux and Mr . Jackson your company will excel. Thank you.

Jeff Lux was amazing. He walked me through the whole process. He kept me updated and informed on everything I needed to complete the process. The whole Newrez staff was very helpful. Jeff Lux is truly an asset to your company. I will refer all my friends and relatives to use your company.

My experience was great. Jeff responding to everything quickly and this was an easy process. Couldn’t be happier

Jeff was great to work with! Definitely went out of his way to help get out needs accomplished!

Thank you for making the refinance process so smooth. All my questions were answered and the whole process was very explanatory.

Great and fast service.

Pleasure to work with. Communication, and follow-ups were excellent!

Well knowledgeable and helped with everything

Jeff and Newrez have been extremely helpful.

Jeff has a nice voice, very courteous very knowledgeable. He was easy to work with answered all my questions and then some that I didn’t know how to ask. Kudos for Jeff.

Everything went extremely smoothly. And also quickly. All people from Newrez were very helpful a d friendly. There was no feeling of pressure crom day one until after closing. Very orofessional and hally to answer aby abd all questions wgen asked. A very nice experience akl around

They were very easy to work with. Answered all our questions and made things as simple as possible.

It was easy and great! Never was placed on ling holds or transferred all over the place.

I was very pleased with Jeff he kept me informed with everything. Also very professional, I would recommend him anytime.

Jeff was excellent to work with. He answered all my questions that I was worried most about. His availability was amazing. I was able to contact him at very reasonable times. Sometimes I felt bad calling late in the evening because it was only time to call but he was available. Thank you

The folks I had contact with were all very empathetic, willing to help, polite and knowledgeable.

He is experienced & very efficient! Every question I had was addressed immediately & all requests were completed in a timely manner. He is professional & a pleasure to work with!

They were very easy to talk with and explained the process to me so I understood everything. I felt very comfortable with the whole situation.

Jeff was a very nice person to work with and then Vanessa with the underwriters she was very pleasant and knew what papers she needed everything went very smoothly and closed in a very they manner thanks for all your help

Jeff really helped me when another agent dropped the ball. He was sympathetic, quickly took all my information, and helped me get to the next stage to apply for a second mortgage. Jeff was kind, thoughtful, thorough and professional. The whole Newrez LLC team went all out for me. My application was approved with their help and I finally received the loan. I am a happy customer!! Thank you, Jeff, Christopher (my loan processor), the underwriting department and title company for your excellent service! I'll definitely recommend you to my friends and family.

Was a great experience

It was wonderful to submit all signatures via docusign.

EVERYONE WAS PLEASANT TO WORK WITH AND THEY MADE THE PROCESS VERY EASY.

Efficiency of the process.

Signing electronically was a huge help, and allowed me to take care of the paperwork quickly.

The process to refinance was straightforward and simple. Jeff was very knowledgeable, kind, and helpful throughout the entire process!