Very easy to talk to. Explained everything to me in a way that I could completely understand. Kellie made herself available to me anytime and answered all of my questions.

She went over and above doing everything for us to be able to get this refinancing loan. And explaining every step of the way

Very pleasant and easy to work with.

Kellie Merrick she was one of the best loan officers I had ever deal with that's why we are very pleased with Newrez Mortgage. She called us right away and give us an update and very please to work with.

Super easy. Communication throughout the whole process.

Proactive team and easy to work with.

I recommend Kellie Merrick highly, because she advices me very well and was so professional and was very clear about what I needed to do.

Kellie answered all of my questions in a timely manner. She made me feel comfortable

They did an excellent job streamlining the process.

The process with us was very easy, smooth and we appreciated it. We were always informed of what we needed to do and when we needed to have it done. Thank you but we are still getting calls from new res saying that we have not paid our monthly mortgage payment so would you please contact someone and let them we refinanced with you. Thank you Kelly and we thank John

She is great.

kellie merrick did a wonderful job i would recommend her to anybody . she the best

Kept us informed everything happened just the way she told us.

she was fantastic , great costumer service

Kellie is a polite person and helped me out with electrical files. I really liked working with her and the rest of the team.

I am 85 years old so having someone listen to my concerns and help me find a solution is of immeasurable importance. Kelly did all that and more. I am so grateful she was there for me.

Kellie Merrick and Newrez LLC were invaluable in establishing our refinancing goals for our home mortgage. They work with you step by step to make sure everything is in order and complete.

Very friendly and knowledgeable! Responded quickly to all calls and emails!

Kellie Merrick worked with me professionally and she was very helpful and very knowledgeable and very kind .

Kellie was very professional, empathic and demonstrated evidence someone with a thorough grasp of the concept of situational awareness.

Very good. Kellie was Patient and kind. Thoroughly explained the process.

Quick, Thorough. All questions answered. Excellent customer service.

Our experience was fantastic! Any questions we had were answered right away and the process flowed well.

Kellie is very professional and courteous. Easy to communicate with and get things done quick and painless.

Great support very professional excellent communication Thank you so much

Kellie was great to work with! She was patient and answered all my questions and kept me informed throughout the process.

Very sensitive to our needs and always the right course of action. Newrez should be very proud of Kellie. Where do we send the flowers? Whenever an obstacle like Mosaic filing a chapter 11 not approved yet, she came up with the fix. Wished we had started the whole process with Newrrez and Kellie.

Me and my family want to thank ALL of you at Newrez ,and our most sincere appreciation for your dedication and patience, professionalism it took to get not only the refinance we did a couple years ago but this recent 2nd mortgage it has been a demanding test but with your expertise and direction it made our experience all worth while. Thanks to ALL of you at Newrez. Daniel Edwins and family

Kellie was SO amazing! Even when I was in doubt that everything would be alright, she was. Thank you so much!

Everything went smooth.

It was a very, very positive experience. Kellie Merrick and Eddie Herrera were both so helpful and made everything easy.

It was a pleasant experience and she was very nice and very thorough and explained the process. The only problem I have is we haven't been funded yet. We were supposed to get a FedEx. With the money we borrowed, the next day after closing but we haven't received the money yet.

She was helpful and responsive. She provided the information I needed in a timely manner and was friendly and inspired confidence.

Answered all my questions

Very prompt

Kellie was very cordial, professional, and quick to answer any questions I had. She explained the steps along the way during the loan process.

Everyone helped me through the process, very helpful and understanding throughout the process