She will make it and make calls for you, and give you some great pointers and advice.
03/14/2025 - Karl C, CA
, Loan Officer: Victoria West
We really appreciated the great communication when it comes to updates for the loan and mortgage process.
11/26/2024 - Jozam B
, Loan Officer: Victoria West
With two tough denials from the other lenders. When we were connected with Victoria. I told her the whole scenario and situation and first thing she says was it'll be a challenge which she likes but it wasnt that hard. With such a short time and all the requirements and requests were sent. There was a light at the end of the tunnel. Victoria gave us hope.
11/24/2024 - Lori Thomas
, Loan Officer: Victoria West
Victoria West is awesome! She works very hard and is always very pleasant, informative, super responsive...alwasys-not just sometimes, but ALWAYS!
08/23/2024 - Diana V
, Loan Officer: Victoria West
Victoria is amazing. She answer all of our questions was able to take care of our loan very quickly. We were updated through the escrow process. I am very please to have Victoria as part our team. I honestly don?t think we would have our house if it wasn?t for all her help. Thank you Victoria for making us homeowners and for your patience. You are amazing.
08/08/2024 - Kevin B
, Loan Officer: Victoria West
Victoria West was amazing, the individual who worked for her and was or primary focal point was not so much. Trying to explain and get information across to her was useless. In my opinion she did not make our transactions as pleasant as they should be. She kept saying she has been doing this for blank blank years and she knew what she was doing. Her responses to my emails were curt and at times rude. Good thing Victoria was around to help salvage the process. We would get emails to sign documents with no explanation, no heads up. I also have a problem with having to pay twice for a home appraisal, same house, it didn't go anywhere, why not wait to do just the one appraisal. Again, this is not helpful to the client, it's all about more money for the company.
08/08/2024 - Larry D
, Loan Officer: Victoria West
Victoria West is downright amazing! Her communication was constant and professional throughout the entire process. Victoria is an absolute Rockstar and got things done. We are extremely pleased with her and Newrez.
07/24/2024 - Gabriel M
, Loan Officer: Victoria West
Keeping me up to date and communicating with other parties to move along the process.
07/18/2024 - Carola Dugarte
, Loan Officer: Victoria West
Great job??
07/16/2024 - Lucy Guzman
, Loan Officer: Victoria West
Victoria and her team were absolutely amazing. Super communicative, professional and honest. Victoria truly went above and beyond for our clients and we truly could not have done this deal without her. She was patient and kind. We look forward to working with her again.
07/04/2024 - KEVIN Z
, Loan Officer: Victoria West
Rosa, Milva and Barbara made a stressful experience as easy and seamless as possible. I?m forever grateful for their hard work and limitless patience! Thank you from the bottom of my heart!!!
06/25/2024 - Jessica F
, Loan Officer: Victoria West
Overall the loan process was easy, but had some speedbumps with the escrow calculations and the multiple organization changes.
05/24/2024 - Janice S
, Loan Officer: Victoria West
I love it! It?s been amazing experience, from the bottom of my heart I wanna thank you so much for helping us we appreciate everything, it?s been lovely
05/24/2024 - Gerard S
, Loan Officer: Victoria West
Amazing, she help me from start to finish.
03/03/2024 - Brent W
, Loan Officer: Victoria West
Victoria and the staff were great and kept me informed and was always available when I had questions.
03/03/2024 - Hector M
, Loan Officer: Victoria West
Took time to understand our situation. Answered all our questions and concerns.
10/13/2023 - Mitchell S
, Loan Officer: Victoria West
Working with Victoria was like working with an old friend. Poor woman had to put up with my a** and she did it with a flare not often seen. So personal, personable, funny, engaging, honest, professional and knowledgeable. I'm just scratching the surface here. The rest of the staff, were just as fun and rewarding to work with. All my annoying questions, rants were always dealt with in a manor tailor made just for me. I also relearned a great deal about the entire process. Interestingly educational. Purchasing a home is exacerbating no matter how many time you've done it. But I have had the absolute best experience in what is a stressful process. All because of Victoria. Now I get to go home. I would hands down recommend her. Its not the company that is great. Its the people in a company that make it so. Without her and those like her, Caliber would be run of the mill. Thank you Victoria, Melanie and Rosario.
09/18/2023 - Adeyoola J
, Loan Officer: Victoria West
Diligent and detailed process, timely communication, warm and encouraging staff
02/22/2021 - Brandon M
, Loan Officer: Victoria West
Victoria has been my Loan Consultant on a number of Real Estates transactions, and comes highly recommended. She is extremely knowledgeable in the industry and has always provided competitive rates, efficient service, and transparent information. Home buying can often be a confusing or complicated process, Victoria is an ideal person to have in your corner.
02/21/2021 - Brandon M
, Loan Officer: Victoria West
Victoria has been my Loan Consultant on a number of Real Estates transactions, and comes highly recommended. She is extremely knowledgeable in the industry and has always provided competitive rates, efficient service, and transparent information. Home buying can often be a confusing or complicated process, Victoria is an ideal person to have in your corner.
02/20/2021 - raffi j balian
, Loan Officer: Victoria West
Victoria is absolutely amazing to work with. She knew my needs and delivered. She mad the entire process completely seamless. I would highly recommend her.
02/20/2021 - antoinettebartschnew
, Loan Officer: Victoria West
Victoria is a true gem, it was a pleasure to work alongside an ethical lender whom has their clients best interest at the forefront of the transaction. Looking forward to working with her again soon!
02/20/2021 - kristiblanson
, Loan Officer: Victoria West
Victoria at Caliber is top notch! She is an expert, she is thorough, she is tenacious, and she is personable! I contacted Victoria based on a referral from a friend and I?m so glad I did. Our loan was a bit complicated, and she handled it with ease! I am still blown away as I sit in my brand new house, at all the hoops she went through for us. She never gave up on us and gave expert direction when we came against some ?conditions.? Victoria West is one of those rare professionals that can handle anything thrown at her and be so kind and relatable that you?d want her as a friend too.
02/20/2021 - zuser201607061104120
, Loan Officer: Victoria West
Overall the loan experience was great because my loan officer was always on top of everything. Along with her team they made sure everything needed was submitted on time. They kept me up to date with the loan process. Because of the hard work of Victoria and her team I am a new home owner. Thank you
02/20/2021 - jewels2303
, Loan Officer: Victoria West
Great communication, knowledgeable, and able to explain things in simple terms. I knew nothing about how loans work and after a one meeting, I was able to understand what certain things meant and how it affects the overall loan. She was patient when I would ask about the same things more than once. She is always available, willing to go the extra mile to get things done, she was available late hours of the day and willing to work with our schedule. She is overall friendly and professional.
02/20/2021 - Ernest C
, Loan Officer: Victoria West
Applied for this loan through the VA while stationed overseas in the military. Was able to process all my paperwork from the Middle East with her help and still got the Home! Even with the time difference and never being able to be face-to-face she still took care of everything and kept me up-to-date on everything I needed. I myself could not have asked for better. More than exceptional service highly recommend for anyone military use Victoria!!!
02/19/2021 - Raffi J Balian
, Loan Officer: Victoria West
Victoria is absolutely amazing to work with. She knew my needs and delivered. She mad the entire process completely seamless. I would highly recommend her.
02/19/2021 - Antoinettebartschnew
, Loan Officer: Victoria West
Victoria is a true gem, it was a pleasure to work alongside an ethical lender whom has their clients best interest at the forefront of the transaction. Looking forward to working with her again soon!
02/19/2021 - Kristiblanson
, Loan Officer: Victoria West
Victoria at Caliber is top notch! She is an expert, she is thorough, she is tenacious, and she is personable! I contacted Victoria based on a referral from a friend and I?m so glad I did. Our loan was a bit complicated, and she handled it with ease! I am still blown away as I sit in my brand new house, at all the hoops she went through for us. She never gave up on us and gave expert direction when we came against some ?conditions.? Victoria West is one of those rare professionals that can handle anything thrown at her and be so kind and relatable that you?d want her as a friend too.
02/19/2021 - Zuser201607061104120
, Loan Officer: Victoria West
Overall the loan experience was great because my loan officer was always on top of everything. Along with her team they made sure everything needed was submitted on time. They kept me up to date with the loan process. Because of the hard work of Victoria and her team I am a new home owner. Thank you
02/19/2021 - Jewels2303
, Loan Officer: Victoria West
Great communication, knowledgeable, and able to explain things in simple terms. I knew nothing about how loans work and after a one meeting, I was able to understand what certain things meant and how it affects the overall loan. She was patient when I would ask about the same things more than once. She is always available, willing to go the extra mile to get things done, she was available late hours of the day and willing to work with our schedule. She is overall friendly and professional.
02/19/2021 - Ernest C
, Loan Officer: Victoria West
Applied for this loan through the VA while stationed overseas in the military. Was able to process all my paperwork from the Middle East with her help and still got the Home! Even with the time difference and never being able to be face-to-face she still took care of everything and kept me up-to-date on everything I needed. I myself could not have asked for better. More than exceptional service highly recommend for anyone military use Victoria!!!
02/17/2021 - Diana Dunlea
, Loan Officer: Victoria West
Working with Victoria on buying our first home was a great experience. Victoria made sure to walk us through every step and keep us updated on the entire process. We felt like she was looking out for us the entire time. We will be referring her to our friends and family.
02/16/2021 - Diana Dunlea
, Loan Officer: Victoria West
Working with Victoria on buying our first home was a great experience. Victoria made sure to walk us through every step and keep us updated on the entire process. We felt like she was looking out for us the entire time. We will be referring her to our friends and family.
06/11/2020 - sjbae
, Loan Officer: Victoria West
Victoria is the best! Total pro on all levels but also very personable which makes the whole process actually pleasant! She outlined numerous scenarios that could work for us depending on what our goal was and then offered her opinion as to how best to reach that goal. She is extremely knowledgeable and really makes you feel comfortable with the whole process. She is now my go-to lender!
06/09/2020 - Sjbae
, Loan Officer: Victoria West
Victoria is the best! Total pro on all levels but also very personable which makes the whole process actually pleasant! She outlined numerous scenarios that could work for us depending on what our goal was and then offered her opinion as to how best to reach that goal. She is extremely knowledgeable and really makes you feel comfortable with the whole process. She is now my go-to lender!