They are very helpful and pleasant

Very professional and Great to work with

My husband and I were very impressed with the assistance Kevin gave us through the entire refinancing process. Kevin quickly provided answers to questions we had throughout the application period explaining the whys and wherefores of information needed. Kevin and Newrez LLC will clearly be our "Go to" in the future, we will also let our friends and relatives know how easy it is to work with as well as how quickly a loan can be completed. Thanks to the knowledge Kevin had regarding refinancing our home loan we were able to refinance our home and payoff our YGrene (energy loan) and our credit cards. It's great to know that with Kevin's assistance our retirement is starting off on the right foot. Thank you Kevin and Newrez.

Made experience easy thanks

Kevin was always available and very easy to work with.

He was efficient and have all the answers

Kevin was very helpful during this process, he was very responsive and answered all my questions in a timely manner. Thank you so much Mr. Smith

Kevin was very accessible and helpful in the process and answering my questions

Everything went smooth. I was very impressed

Very informative, good communication of entire process, the whole process Went just as described, quick, easy, and painless

Good communications

I understand being understaffed, but we felt like Bill wasn't able to keep up with communication about our loan processing.

Very easy and very informative thank you for all your hard work

Very easy and uncomplicated

The process was easy and I could do it all from my home including the signing.

Great customer service, great people

He was very personable and remembered earlier conversations

Both were professional and kept me informed. They answered my questions and made sure I understood everything

The team of Kevin and Jeffrey made this a very easy process

Simple process Accurate information

Their communication and professionalism were excellent -

They did a great job

They walked me through step by step.

Having an open line of communication with Kevin Smith even after his part of the process was complete, helped.

Very professional!!!

I was kept informed of the entire process and was able to talk to a real person if I had any question

The exemplary custom service that I received from you team members. They were wonderful throughout the entire process

Kevin & Shawna are consummate professionals! They kept me well informed and answered all my questions in a timely and respectable manner. They are great to work with!

Whole process was smooth and I was well informed, the only recommendation I have is a way to get the checks perhaps through FedEx or UPS delivered. In a package.

Kevin was amazing to work with

Easy, informative, and pleasant team to work with

Kevin was clear and upfront With the whole process.

I was nervous about borrowing the money but the constant communication from Kevin and team put my mind at ease.

good communication!

Kevin Smith handled all my concerns, questions and issued - no matter how small or how many - with dispatch and quickly alleviated and allayed all my concerns. I am completely happy and satisfied with the care and assistance provided to me. Thank you.

very easy process, great communication

Good experience with new rez in processing this loan

Efficiency of service, courtesy and prompt responses to my questions and concerns.

The customer service was excellent. They were professional, yet personable and patient with me. Kevin took the time to explain things slowly and concisely, and answered all of my questions making sure that I knew what was going on. Thanks.