Very easy and professional

Very easy

Thorough and timely process and communication.

He called me with an offer to refinance, which I wasn't sure if it was possible. Not only did it offer help, but he also helped to make it come to past on time.

Excellent Service

Great service

He made everything easy

I was able to obtain the financing program needed for my family in an easy manner

He was very clear and able to guide me to the process answering my questions and making sure I was good with any questions I had.

Ver positive experience. Justin explained everything clearly. He was patience.

Thank you for all your help and we will be looking to use Newrez for our future mortgage needs.

Justin was very helpful with the type of loan that best fit my needs and with Newrez I have been a previous customer and liked their customer service so I was not going to another company for my financial needs so Thank You all for your help. I would definitely recommend you to whoever needs assistance of this type.

Awesome!!!!

good communication, made process easy and understandable

Everyone involved with this deal did what they said they would do.

Communications was an issue, especially the handoff between originator and processor. Renee, the processor, did an excellent job of keeping me informed and being proactive about potential problems. My perception is that NewRez itself has so many departments (and accompanying screens and passwords) that employees themselves have a difficult time keeping them straight. For example, Justin's boss did not respond to my inquiry about whether a particular vendor was in fact affiliated with NewRez , resulting in a 5 day delay.

Communication was good. Fast process.

I was informed every step of the way for my refi...I had very pleasant and understanding loan officers...thanks for great service !

Outstanding and great communication.

Awesome to work with and handled everything in a timely manner

I had relatively good communication from Justin and Jennifer. It just took a long time to complete the process.

Ease of process, quick communication

Everything

Justin was in consistent communication with me throughout the entire process and was incredibly knowledgeable with my inquiries.

Always to answer questions, help me with the process,

Before I got in touch with Newrez, I had called another company, they didn't seems to know what they were doing. After about 7 weeks, they didn't have any answers for my inquiries. After calling Newrez, I got daily updates from the my loan manager and other representatives to the end. Thank you Newrez.

It was good communication throughout and friendly service

It was simple, quick and had excellent communication.

Justin was professional, understanding, communicated well, and answered all my questions as we went along. I was so grateful for his help and his willingness to explain the process to me at every point.

Took a little longer then expected

Very good. Excellent experience!

The whole process was easy and fast! Great communication by all involved.

Justin was very attentive to my concerns and always responded quickly to all questions I had. He was also for informative and professional.

Justin was courteous, friendly, and thorough in explaining the lending process.

Justin was very informative and polite.

Justin was responsive when I had questions. He was polite and professional.

Thanks. Great work

Justin was prompt and professional

better communication with all the steps involved in the process with each area involved with the process.

Manage expectations better by reviewing the complete process up front with the borrower. Don't assume they know.

Justin and Sarah were polite, to the point and quick to respond. Thanks

The communications

I was well informed. Justin was very patient and understanding with my lack of knowledge, was supportive during my times of frustration. Thanks Justin

Every one was very helpful, knowledgeable, courteous and professional.

Transparency

Great communication throughout

Process was easy overall. One minor issue - I gave a total that I needed to pay off creditors and then wanted an additional 6,0000 to 6,500 in cash back. I know the creditor amounts had to come from credit report, but I had the latest amounts from CC statements. Now still have amounts to pay them and this will eat into the cash I needed back, which ended up being $1,000 less than I initially wanted. Not sure how this could have been fixed unless I just needed to ask for more cahs back to me.

Process was easy, start to finish. Justin & Jeff kept us informed every step of the way.

Justin was very good at communicating every step of the way.

Justin helped in understanding the confusion I had of living in a state with different marriage laws with regard to home purchasing.

Justin made the entire loan process clear and simple with quick turn around time and quick response.

Justin was courteous and pleasant. He understood my needs for what I was trying to accomplish.

Justin went above and beyond helping us complete the refinance process in such a quick timeframe. He was always professional and ready to assist.

We really needed to consolidate some debt and the team made it work with minimal difficulties. Saves us a bunch of monthly expenses and interest.

Kept me informed

Thank you for the service.

THANK YOU JUSTIN AND EVERYONE AT NEWREZ

Process was easy.

Justin was a great loan officer and he kept me informed of the process from beginning to end. He was very pleasant to work with.

Justin was amazing. I had real issues with Malissa spiropolous over and over. She delayed my loan process by 2 weeks once, and then dropped the ball weekly, making extra rework for everyone involved. Very dissatisfied with her. I legit tried to file a complaint, but didn?t get heard.

Justin and Karissa kept me informed, answered all questions I had, answered emails much quicker than expected, and made sure I was comfortable with the process.

Malissa did not communicate as often that I felt that she should I had to reach out and sometimes calls weren't returned.

Justin was great always keeping in contact with me! Seemless closing. Thank you!

Great Communication

Great costumer service very friendly & helpful thanks Justin, & all the team members.

Quick and easy process

Justin the loan officer, created an experience that Smooth, Stressless and Successful!!! Thank Vanessa and Erica too!

Justin was great! Kristy Han was too!

The whole process went smooth. The team kept me informed on every step. The team is every friendly and efficient.

The main thing that got me through a never nervous time for me was the kindness and efforts of both Justin Scrivnor and Cynthia Lam AND several other people who got me where I needed to go. They all had a LOT of patience for a little old widow who was sailing uncharted waters :) Thank you both so much.

Both Justin and Eton were very patient, informative and courteous. They both communicated clearly the steps and requirements needed along the way. Eton went above and beyond my expectations especially when additional information was needed, we worked through it together and were able to successfully provide the records needed. Both have been awesome!

Justin was just a good down to earth guy! Just told me like it is, just straight forward.

Everyone was very informative. They made it easy. Thank you.

The loan officers were very helpful in making my loan process easy. Thy were on hand (call) when I called or got back to me right away. My loan officers are wht made t a great experience. Thank you Justin S and Johnathan F

Excellent experience from beginning to end.

Every communication and instruction was explained to me in detail. An extremely positive experience.

Great experience and a great day to the community's

The customer service and professionalism and communication.

Easy process, Responsive to questions. No stress.

The whole process was simple, quick and painless.

A great process from start to finish.

Easy peasy!!!

Fantastic employee. Very kind and knowledgeable. Followed up quickly on every email.

The service was wonderful!

The process was easy and Justin was very helpful explaining what I needed to do and get for the loan.

It was great

Justin kept us well informed throughout the whole process! He was always answered questions in a timely manner. I am well pleased with the whole process.