Professional but the whole process took too long. Some of the distribution checks were incorrect even though we sent in statements from our creditors with accurate information.
06/03/2025 - MARIE C FL
, Loan Officer: Christopher Rowland
No Comments Provided.
05/31/2025 - Victor R FL
, Loan Officer: Christopher Rowland
Very personable and knowledgeable.
05/29/2025 - Maryann T MA
, Loan Officer: Christopher Rowland
Very helpful.answered all my questions and returned emails promptly
05/19/2025 - MARK O NJ
, Loan Officer: Christopher Rowland
Very helpful
05/12/2025 - MARIAH T CA
, Loan Officer: Christopher Rowland
Made the process very simple. Answered all my questions and got back to me quickly.
05/10/2025 - Alice W CT
, Loan Officer: Christopher Rowland
Chris was very professional and guided us thru the process with ease. He was always available for any questions and made the process easy
04/23/2025 - Daniel D GA
, Loan Officer: Christopher Rowland
No Comments Provided.
04/02/2025 - Luz M VA
, Loan Officer: Christopher Rowland
Mr. Rowland has been very patient with my questions and very clear in giving me information.
03/19/2025 - Jason S KS
, Loan Officer: Christopher Rowland
We had a good experience. Professional and prompt in all facets of the process
03/03/2025 - Mark W MI
, Loan Officer: Christopher Rowland
Initial contact Christopher was very good.
02/27/2025 - FRANK M MD
, Loan Officer: Christopher Rowland
No Comments Provided.
11/30/2024 -
, Loan Officer: Christopher Rowland
Very helpful and avaliable
11/20/2024 -
, Loan Officer: Christopher Rowland
The team was great and so helpful. All the members of the team communicated clearly and kept us updated on the process. They were able to direct us when additional paperwork was needed. It process was not complicated and not painful to navigate.
11/06/2024 -
, Loan Officer: Christopher Rowland
Proactive reach for benefical transactions, absolute ease, transparency, swift reactions, responses and overall a great experience processing mortgages.
11/01/2024 -
, Loan Officer: Christopher Rowland
Chris was an amazing loan officer and really helped guide me through the process. I will work with him again.
10/30/2024 -
, Loan Officer: Christopher Rowland
Closing on loan in a short time
10/22/2024 -
, Loan Officer: Christopher Rowland
Very informative from the beginning and throughout every step.
10/21/2024 -
, Loan Officer: Christopher Rowland
Christopher (and Miles) went above and beyond in our dealings. They replied promptly when I had a question and answered all of my questions. All in all, I had a pleasant experience dealing with NewRez.
10/19/2024 -
, Loan Officer: Christopher Rowland
Everything was good except for the communication. I would email Treasure and received out of the office emails. When I did call her, she was well informed and communicative. I felt like the process drug out too long, I was in limbo on what was happening next
10/16/2024 -
, Loan Officer: Christopher Rowland
The customer service made this process so incredibly easy and stress-free.
10/02/2024 -
, Loan Officer: Christopher Rowland
Thanks ever so much
09/17/2024 -
, Loan Officer: Christopher Rowland
It took nearly 4 months !! All the unanswered emails all the unanswered calls ! ! I am happy it went thru but all the time and unexpected questions ate away at me!
09/17/2024 -
, Loan Officer: Christopher Rowland
They were very persistent in taking care of us
09/05/2024 -
, Loan Officer: Christopher Rowland
It was very streamlined and didn't take long at all.
08/28/2024 -
, Loan Officer: Christopher Rowland
He was very responsvie to my calls and emails. Went out of his way to make sure my loan was approved when complications appeared.
08/27/2024 -
, Loan Officer: Christopher Rowland
Easy to accomplish
08/26/2024 -
, Loan Officer: Christopher Rowland
I don?t like surveys. This decreases my satisfaction. I have now wasted time.
08/25/2024 -
, Loan Officer: Christopher Rowland
Everything
08/15/2024 -
, Loan Officer: Christopher Rowland
Timely, clear, and concise communication
08/14/2024 -
, Loan Officer: Christopher Rowland
The overall communication was excellent. Everything went smoothly and the process was painless.
08/11/2024 -
, Loan Officer: Christopher Rowland
Great communication, easy process. Thanks!
08/11/2024 -
, Loan Officer: Christopher Rowland
The loan officers and their assistants were fantastic but the underwriters assigned to my loan were very frustrating. It took over 150 days to finalize a refinance.
07/23/2024 -
, Loan Officer: Christopher Rowland
Chris was very polite and informed Me every step of the way. I feel He did More than was expected of Him. I appreciate everything He did through out the process. I would recommend Newrez to everyone. Thank You
07/19/2024 -
, Loan Officer: Christopher Rowland
He did a great job
07/19/2024 -
, Loan Officer: Christopher Rowland
Really good and informative
07/03/2024 -
, Loan Officer: Christopher Rowland
Delay in the process as there were issues with understanding our property overall due to having 2 lots. Chris and Jeff were very helpful and kept us informed.
06/27/2024 -
, Loan Officer: Christopher Rowland
Communication was consistent. I was alerted to any changes and had them clearly shared.
06/24/2024 -
, Loan Officer: Christopher Rowland
Went smooth and fast!
06/17/2024 -
, Loan Officer: Christopher Rowland
It was a good experience
06/17/2024 -
, Loan Officer: Christopher Rowland
This was an easy process. Thanks.
06/12/2024 -
, Loan Officer: Christopher Rowland
Mr. Christopher was professional and courteous
06/12/2024 -
, Loan Officer: Christopher Rowland
Simple and easy
05/31/2024 -
, Loan Officer: Christopher Rowland
every one on your team were very kind and patient. thank you all.be blessed
05/22/2024 -
, Loan Officer: Christopher Rowland
Very informative
05/10/2024 -
, Loan Officer: Christopher Rowland
Was a very simple and quick process
05/04/2024 -
, Loan Officer: Christopher Rowland
easy to work with
05/03/2024 -
, Loan Officer: Christopher Rowland
It was so easy.
05/02/2024 -
, Loan Officer: Christopher Rowland
Chris and Justin made the process of loan very easy for me. They both helped me whenever I had questions and concerns. They were awesome. I had great experience with NewRez again. Thank you.
04/09/2024 -
, Loan Officer: Christopher Rowland
Everyone involved was very helpful with the process.
03/30/2024 -
, Loan Officer: Christopher Rowland
everything
03/21/2024 -
, Loan Officer: Christopher Rowland
The process was very simple. Loved it!
03/15/2024 -
, Loan Officer: Christopher Rowland
Loan Officer and Loan Processor.
03/07/2024 -
, Loan Officer: Christopher Rowland
The positive feeling I got working with Christopher and Justin. Only very slight disappointment at the end of the process as I did not feel I had the very final understanding of what to expect at closing. Very good communication at the start of the process but at the end I felt like I was not getting as much in formation. I did not understand that my appraisal was changed or why.
03/06/2024 -
, Loan Officer: Christopher Rowland
Quick, professional, alot of communication and prompt response to my questions!
02/29/2024 -
, Loan Officer: Christopher Rowland
I would like to acknowledge the exceptional service that we received during the entire refinancing process. Christopher Rowland professionalism and knowledge of the industry was impressive and truly appreciated.
02/29/2024 -
, Loan Officer: Christopher Rowland
The communication was great from Chris. He made the process easy with his details and answering my questions. To no fault of you guys I just didn?t realize it was like I was buying a house again. Lol. Thanks for your help with loan.
02/17/2024 -
, Loan Officer: Christopher Rowland
There was a team of people that kept me well informed. It was nice to have a contact throughout the process.
01/29/2024 -
, Loan Officer: Christopher Rowland
He made sure I understood the entire process from start to finish. I am so thankful that he was able to assist me with my loan.
01/25/2024 -
, Loan Officer: Christopher Rowland
The communication was great. They always take my calls. An answer all my questions. I will definitely recommend. Grat team. I'm very pleased for all the help. God bless you all.
12/27/2023 -
, Loan Officer: Christopher Rowland
A knowledgeable and professional team.
12/27/2023 -
, Loan Officer: Christopher Rowland
Would rather not
12/26/2023 -
, Loan Officer: Christopher Rowland
Excellent service. Thanks
12/23/2023 -
, Loan Officer: Christopher Rowland
Nothing negative to add
12/05/2023 -
, Loan Officer: Christopher Rowland
The process was just okay. With a great credit score, maybe I was just naive about refinancing a house with a large amount of invested capital available to repay the note. Just having paid my bills on time over all these years was not enough to satisfy the loan company.
11/01/2023 -
, Loan Officer: Christopher Rowland
Thank you for making it smooth
10/26/2023 -
, Loan Officer: Christopher Rowland
I was always kept in the loop regarding the status of my loan. My questions were always answered timely by phone call or email. I felt the team worked very hard to get me the best possible outcome. Eton Godfrey, my loan processor, was wonderful!
10/12/2023 -
, Loan Officer: Christopher Rowland
Excellent & timely feedback during the loan process.
10/11/2023 -
, Loan Officer: Christopher Rowland
There was too much back and forth with the final loan amount to customer. This process had me up & down with the changes to the amount I would receive. I?d prefer to know after the figures have been finalized.
10/05/2023 -
, Loan Officer: Christopher Rowland
Thank you for the help!
09/29/2023 -
, Loan Officer: Christopher Rowland
Great in that it was better than ?OK?. I appreciated the constant communication and follow-thru, especially when third parties were involved.
09/18/2023 -
, Loan Officer: Christopher Rowland
Very nice and informative about everything
08/24/2023 -
, Loan Officer: Christopher Rowland
Frequent communication, ease of signing documents, friendly and knowledgeable agents.
08/18/2023 -
, Loan Officer: Christopher Rowland
communication was great. Kept me informed on a weekly basis and I appreciate that very much
08/15/2023 -
, Loan Officer: Christopher Rowland
Communication was great.
08/14/2023 -
, Loan Officer: Christopher Rowland
It was a quick process. When I called to inquire about a refinance Christopher Rowland took the ball and ran with it. Then the processor kept me up to date on what was happening, and called me with a closing date much sooner than I expected.
08/09/2023 -
, Loan Officer: Christopher Rowland
Easy process, good communication throughout. Closing took less than 1 month from start to close. Awesome group of people!!
07/30/2023 -
, Loan Officer: Christopher Rowland
Patience I helping me thru the oeicess
07/21/2023 -
, Loan Officer: Christopher Rowland
Christopher Rowland and Frank Diaz made my overall loan process a pleasant experience. They made the process from beginning to end efficient and directed me through the process every step of the way. My only one concern during the closing process was the title company should have taken the responsibility to pay off all creditors prior to or at the time of closing. This was delegated to myself with creditor checks sent to my home. This required on my part and added expense to be sure the checks were sent out in a timely manner to reach the creditors to cover the balances in the closing documents. This process should have been communicated at the time of the closing by the title company, in fact the processor should have brought the checks to the table. This delay resulted in continuing monthly payments to the creditors until the checks clear and continued added interest applied to the accounts. Not being informed and out of town on business resulted in the FedEx envelope containing the checks sitting at my front door for 5 days resulting in a further delay to pay off the accounts. This process also required I contact each creditor to discuss how I wanted to receive overpayment and if the balances owed in the closing documents is corresponding to the drafted checks and my need to send additional payments. Thank you so much for the opportunity to share my experience with Newrez and enjoyed the process overall.
07/18/2023 -
, Loan Officer: Christopher Rowland
Kept us informed and involved
07/18/2023 -
, Loan Officer: Christopher Rowland
The people I dealt with.
06/29/2023 -
, Loan Officer: Christopher Rowland
Everything was handled Professionally.
06/29/2023 -
, Loan Officer: Christopher Rowland
Great service throughout the whole process (start to finish). The NewRez team was always available when telephoned. Also enjoyed the NewRez portal and of course DocuSign eased the process.
06/21/2023 -
, Loan Officer: Christopher Rowland
Great to work with. Very knowledgeable
06/21/2023 -
, Loan Officer: Christopher Rowland
Process went smoothly
06/21/2023 -
, Loan Officer: Christopher Rowland
Quick and fairly easy process....
05/31/2023 -
, Loan Officer: Christopher Rowland
Where more surprises than we expected in the process. But in the end we were happy with the outcome.
05/23/2023 -
, Loan Officer: Christopher Rowland
No problems encountered during the process; just needed to provide the documents promptly.
05/21/2023 -
, Loan Officer: Christopher Rowland
You Mr Christopher Roland . You made the process easy.Proud of you.
04/25/2023 -
, Loan Officer: Christopher Rowland
Better communication. I had to call 2,3 times before someone would return my call.
04/07/2023 -
, Loan Officer: Christopher Rowland
it was good...
04/06/2023 -
, Loan Officer: Christopher Rowland
Communication was excellent! We loved that we were kept in the loop every step of the way. The process was also extremely easy and we barely had to lift a finger.
04/06/2023 -
, Loan Officer: Christopher Rowland
overall a good experience
03/21/2023 -
, Loan Officer: Christopher Rowland
Kept me well informed every step of the way.
12/20/2022 -
, Loan Officer: Christopher Rowland
Everyone I spoke with from start to closing was very patient with me and explained things very clearly
12/19/2022 -
, Loan Officer: Christopher Rowland
Very fast process from the initial contact thru the closing of the loan