Professional but the whole process took too long. Some of the distribution checks were incorrect even though we sent in statements from our creditors with accurate information.

Very personable and knowledgeable.

Very helpful.answered all my questions and returned emails promptly

Very helpful

Made the process very simple. Answered all my questions and got back to me quickly.

Chris was very professional and guided us thru the process with ease. He was always available for any questions and made the process easy

Mr. Rowland has been very patient with my questions and very clear in giving me information.

We had a good experience. Professional and prompt in all facets of the process

Initial contact Christopher was very good.

Very helpful and avaliable

The team was great and so helpful. All the members of the team communicated clearly and kept us updated on the process. They were able to direct us when additional paperwork was needed. It process was not complicated and not painful to navigate.

Proactive reach for benefical transactions, absolute ease, transparency, swift reactions, responses and overall a great experience processing mortgages.

Chris was an amazing loan officer and really helped guide me through the process. I will work with him again.

Closing on loan in a short time

Very informative from the beginning and throughout every step.

Christopher (and Miles) went above and beyond in our dealings. They replied promptly when I had a question and answered all of my questions. All in all, I had a pleasant experience dealing with NewRez.

Everything was good except for the communication. I would email Treasure and received out of the office emails. When I did call her, she was well informed and communicative. I felt like the process drug out too long, I was in limbo on what was happening next

The customer service made this process so incredibly easy and stress-free.

Thanks ever so much

It took nearly 4 months !! All the unanswered emails all the unanswered calls ! ! I am happy it went thru but all the time and unexpected questions ate away at me!

They were very persistent in taking care of us

It was very streamlined and didn't take long at all.

He was very responsvie to my calls and emails. Went out of his way to make sure my loan was approved when complications appeared.

Easy to accomplish

I don?t like surveys. This decreases my satisfaction. I have now wasted time.

Everything

Timely, clear, and concise communication

The overall communication was excellent. Everything went smoothly and the process was painless.

Great communication, easy process. Thanks!

The loan officers and their assistants were fantastic but the underwriters assigned to my loan were very frustrating. It took over 150 days to finalize a refinance.

Chris was very polite and informed Me every step of the way. I feel He did More than was expected of Him. I appreciate everything He did through out the process. I would recommend Newrez to everyone. Thank You

He did a great job

Really good and informative

Delay in the process as there were issues with understanding our property overall due to having 2 lots. Chris and Jeff were very helpful and kept us informed.

Communication was consistent. I was alerted to any changes and had them clearly shared.

Went smooth and fast!

It was a good experience

This was an easy process. Thanks.

Mr. Christopher was professional and courteous

Simple and easy

every one on your team were very kind and patient. thank you all.be blessed

Very informative

Was a very simple and quick process

easy to work with

It was so easy.

Chris and Justin made the process of loan very easy for me. They both helped me whenever I had questions and concerns. They were awesome. I had great experience with NewRez again. Thank you.

Everyone involved was very helpful with the process.

everything

The process was very simple. Loved it!

Loan Officer and Loan Processor.

The positive feeling I got working with Christopher and Justin. Only very slight disappointment at the end of the process as I did not feel I had the very final understanding of what to expect at closing. Very good communication at the start of the process but at the end I felt like I was not getting as much in formation. I did not understand that my appraisal was changed or why.

Quick, professional, alot of communication and prompt response to my questions!

I would like to acknowledge the exceptional service that we received during the entire refinancing process. Christopher Rowland professionalism and knowledge of the industry was impressive and truly appreciated.

The communication was great from Chris. He made the process easy with his details and answering my questions. To no fault of you guys I just didn?t realize it was like I was buying a house again. Lol. Thanks for your help with loan.

There was a team of people that kept me well informed. It was nice to have a contact throughout the process.

He made sure I understood the entire process from start to finish. I am so thankful that he was able to assist me with my loan.

The communication was great. They always take my calls. An answer all my questions. I will definitely recommend. Grat team. I'm very pleased for all the help. God bless you all.

A knowledgeable and professional team.

Would rather not

Excellent service. Thanks

Nothing negative to add

The process was just okay. With a great credit score, maybe I was just naive about refinancing a house with a large amount of invested capital available to repay the note. Just having paid my bills on time over all these years was not enough to satisfy the loan company.

Thank you for making it smooth

I was always kept in the loop regarding the status of my loan. My questions were always answered timely by phone call or email. I felt the team worked very hard to get me the best possible outcome. Eton Godfrey, my loan processor, was wonderful!

Excellent & timely feedback during the loan process.

There was too much back and forth with the final loan amount to customer. This process had me up & down with the changes to the amount I would receive. I?d prefer to know after the figures have been finalized.

Thank you for the help!

Great in that it was better than ?OK?. I appreciated the constant communication and follow-thru, especially when third parties were involved.

Very nice and informative about everything

Frequent communication, ease of signing documents, friendly and knowledgeable agents.

communication was great. Kept me informed on a weekly basis and I appreciate that very much

Communication was great.

It was a quick process. When I called to inquire about a refinance Christopher Rowland took the ball and ran with it. Then the processor kept me up to date on what was happening, and called me with a closing date much sooner than I expected.

Easy process, good communication throughout. Closing took less than 1 month from start to close. Awesome group of people!!

Patience I helping me thru the oeicess

Christopher Rowland and Frank Diaz made my overall loan process a pleasant experience. They made the process from beginning to end efficient and directed me through the process every step of the way. My only one concern during the closing process was the title company should have taken the responsibility to pay off all creditors prior to or at the time of closing. This was delegated to myself with creditor checks sent to my home. This required on my part and added expense to be sure the checks were sent out in a timely manner to reach the creditors to cover the balances in the closing documents. This process should have been communicated at the time of the closing by the title company, in fact the processor should have brought the checks to the table. This delay resulted in continuing monthly payments to the creditors until the checks clear and continued added interest applied to the accounts. Not being informed and out of town on business resulted in the FedEx envelope containing the checks sitting at my front door for 5 days resulting in a further delay to pay off the accounts. This process also required I contact each creditor to discuss how I wanted to receive overpayment and if the balances owed in the closing documents is corresponding to the drafted checks and my need to send additional payments. Thank you so much for the opportunity to share my experience with Newrez and enjoyed the process overall.

Kept us informed and involved

The people I dealt with.

Everything was handled Professionally.

Great service throughout the whole process (start to finish). The NewRez team was always available when telephoned. Also enjoyed the NewRez portal and of course DocuSign eased the process.

Great to work with. Very knowledgeable

Process went smoothly

Quick and fairly easy process....

Where more surprises than we expected in the process. But in the end we were happy with the outcome.

No problems encountered during the process; just needed to provide the documents promptly.

You Mr Christopher Roland . You made the process easy.Proud of you.

Better communication. I had to call 2,3 times before someone would return my call.

it was good...

Communication was excellent! We loved that we were kept in the loop every step of the way. The process was also extremely easy and we barely had to lift a finger.

overall a good experience

Kept me well informed every step of the way.

Everyone I spoke with from start to closing was very patient with me and explained things very clearly

Very fast process from the initial contact thru the closing of the loan