01/27/2025 - Donald S PA
, Loan Officer: Ryan Fitzpatrick
Everyone was extremely professional!
11/24/2024 -
, Loan Officer: Ryan Fitzpatrick
Both Ryan and Jeffrey were professional, knowledgeable and communicated effectively.
11/24/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan and Jia kept us uo up to date and were we're prompt so we could move quickly through the process. Thank you very much! Lucy Cryan
11/19/2024 -
, Loan Officer: Ryan Fitzpatrick
From start to finish, this process was smooth and relatively quick. I was expecting more hurdles to jump in order to get this done but Ryan made everything clear and easy. Joseph was awesome in explaining what I needed to expect and what I needed to do in the closing process.
11/07/2024 -
, Loan Officer: Ryan Fitzpatrick
Everything went mostly smoothly Thanks
11/02/2024 -
, Loan Officer: Ryan Fitzpatrick
Fast, friendly and informative
10/28/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan did awesome. Bill dropped the ball over three months it took me calling and emailing every day to get my loan to close. I would recommend him staying on top of things and making peoples loans up priority.
10/28/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan was great
10/25/2024 -
, Loan Officer: Ryan Fitzpatrick
Communication, responsiveness, ease of process.
10/25/2024 -
, Loan Officer: Ryan Fitzpatrick
Underwriting could have been timelier with their reviews when new items were submitted.
10/23/2024 -
, Loan Officer: Ryan Fitzpatrick
The fact that the process was informative and actioned quick.
10/13/2024 -
, Loan Officer: Ryan Fitzpatrick
Return phone calls or email
10/01/2024 -
, Loan Officer: Ryan Fitzpatrick
All questions answered in a timely manner and how easy the entire process was.
09/27/2024 -
, Loan Officer: Ryan Fitzpatrick
The complete process was great! Best team and everything was great!
09/26/2024 -
, Loan Officer: Ryan Fitzpatrick
Customer service
09/24/2024 -
, Loan Officer: Ryan Fitzpatrick
Abcdefghijklmnop
09/18/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan was great to work with, very helpful and attentive to my questions and concerns.
08/29/2024 -
, Loan Officer: Ryan Fitzpatrick
Listen to my needs-helpful and able to satisfy me. Very professional team. Thanks so much
08/25/2024 -
, Loan Officer: Ryan Fitzpatrick
Great communication
08/22/2024 -
, Loan Officer: Ryan Fitzpatrick
I enjoyed the fact that everything was done online and that the process was less than 30 days start funded. If you follow instructions and respond promptly things moves along expeditiously. Thanks for taking great care of this refinance loan. V/r Kenneth Bryant
08/22/2024 -
, Loan Officer: Ryan Fitzpatrick
We did have a pleasant experience overall and everyone was courteous on the phone. Honestly I feel bad for writing a somewhat negative review but I do it in hopes it will help others in the future. More communication during the process would have helped. For example, a call informing us when new documents needed to be signed instead of me logging into an email hours later and I just happen to see them. I even called several times to get an update during the process when it had been a week since our appraisal had been completed, our account did not get moved to the underwriting queue and it was overlooked until I called/emailed to check on it. We were quoted approximately 3-4 weeks to close but it took 51 days from start to being funded due to our account being overlooked more than once.
08/01/2024 -
, Loan Officer: Ryan Fitzpatrick
Outstanding team.
08/01/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan was great. Everybody else not so much. Not good communication with others. Apparently could not keep track of paper work we sent.
07/24/2024 -
, Loan Officer: Ryan Fitzpatrick
I couldn't be any happier with the whole process from the moment I called to inquire about a home equity loan and Ryan answered to take care of all my inquires, he was so pleasant and knowledgeable, he made me so comfortable about making the decision for myself. He was honest and and available to me all the way through the application process and beyond. Once he turned me over to Vanessa for the approval phase I was again in capable hands. She was thorough, professional yet cordial every step of the way. She kept me informed and got back to me in a timely manner when I had questions. When closing time arrived she briefly walked me through what was to happen next and turned me over to a notary. I was called promptly by Debbie to make the appointment to sign all the documents, it was a quick turn around. Debbie arrived to our appointment right on time she was professionally dressed and had a lovely demeanor. Once we started it was evident she was organized and prepared for any customer errors, which I made a couple, she calmly whipped out duplicate images and sweetly said no problems and we just went forward. Completely painless. She left me confident in NewRez. A few days later Vanessa let me know the loan was funded to my credit union and finally Ryan congratulated me. Wow....NewRez is the one that needs the congratulations, for hiring extraordinary employees and contractors to make them the best choice in lending. Thank you, Ramona Young
07/22/2024 -
, Loan Officer: Ryan Fitzpatrick
Everyone was helpful and patient with me through the process, They also kept me well-informed. Thank you to Ryan, Jessica and the Notary.
07/11/2024 -
, Loan Officer: Ryan Fitzpatrick
The communication, accessibility, and responsiveness of the loan officers. Very comforting during this process.
07/10/2024 -
, Loan Officer: Ryan Fitzpatrick
Communication was great. When something wasn?t very clear to me I was able to ask and everything was explained very well.
07/09/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan and Jennifer were amazing! From the start of this process to closing (even after) they have made themselves available to answer any questions and provided very clear and concise answers. They were very pleasant to work with which you don't find very often.
07/03/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan and Matt made sure we were informed every step of the way. He made sure we were comfortable with all the decisions that were being made. We are so very happy with our results!! This was a perfect for our situation.
07/01/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan was amazing. Jonathan wasn?t as good at communicating.
06/27/2024 -
, Loan Officer: Ryan Fitzpatrick
The customer service is great and every questions that I have was answer to my satisfaction.
06/22/2024 -
, Loan Officer: Ryan Fitzpatrick
The quick process
06/18/2024 -
, Loan Officer: Ryan Fitzpatrick
Communication was excellent throughout the loan process and Ryan and his team was on top of everything making it very easy.
06/18/2024 -
, Loan Officer: Ryan Fitzpatrick
Customer Service
06/18/2024 -
, Loan Officer: Ryan Fitzpatrick
The process was smooth and easy. Any question I had, it was answered.
06/12/2024 -
, Loan Officer: Ryan Fitzpatrick
I had a difficult time reaching Ryan. He mostly helped me out and explained things well in the end. It sounded like there was. Change in the system that caused him to miss my call. Maybe don?t change technology as much if you don?t need to?
06/11/2024 -
, Loan Officer: Ryan Fitzpatrick
Patient & Helpful
06/06/2024 -
, Loan Officer: Ryan Fitzpatrick
Everyone was nice to work with.
05/31/2024 -
, Loan Officer: Ryan Fitzpatrick
The communication and prompt reply were excellent.
05/15/2024 -
, Loan Officer: Ryan Fitzpatrick
Money helps every thing out.
05/07/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryan was very patient with me and continued to call me to keep me moving forward when I was not updating the necessary documents needed to complete my refinance process. He was very professional, always returned my calls/emails and most importantly, he answered all my questions to my satisfaction. He is great at his job!!!
05/05/2024 -
, Loan Officer: Ryan Fitzpatrick
Ryaan was fantastic working on my behalf.
05/02/2024 -
, Loan Officer: Ryan Fitzpatrick
Great service
05/01/2024 -
, Loan Officer: Ryan Fitzpatrick
You guys were patient. accomodating to my questions / concerns
04/29/2024 -
, Loan Officer: Ryan Fitzpatrick
The process was simple and NewRez helped me throughout dealing with questions and issues.
04/24/2024 -
, Loan Officer: Ryan Fitzpatrick
I was pleases with everything.
03/31/2024 -
, Loan Officer: Ryan Fitzpatrick
He was responsive and caring while answering questions about the loan in general as well as regarding specifics topics concerning the different particularities during the entire process.
03/29/2024 -
, Loan Officer: Ryan Fitzpatrick
The service was amazing! Every concern or question I had, was promptly answered and team mates were always available to assist!
03/27/2024 -
, Loan Officer: Ryan Fitzpatrick
Communication was great throughout
03/11/2024 -
, Loan Officer: Ryan Fitzpatrick
keep us inform during the whole process and closing in a timely manner
03/04/2024 -
, Loan Officer: Ryan Fitzpatrick
Ease and being kept informed
02/29/2024 -
, Loan Officer: Ryan Fitzpatrick
The whole process took to long.
02/04/2024 -
, Loan Officer: Ryan Fitzpatrick
Good service, friendly people!
02/01/2024 -
, Loan Officer: Ryan Fitzpatrick
I appreciated being explained the time-frame of the loan process.
02/01/2024 -
, Loan Officer: Ryan Fitzpatrick
I was VERY HAPPY with Ryan's response time and keeping me informed. The loan processor though felt like she could've done a bit here
01/26/2024 -
, Loan Officer: Ryan Fitzpatrick
Quick response
12/28/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan ad Sarah were very helpful.
12/08/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan was fantastic; however, communications were less than desirable after we were passed to the next team member.
12/02/2023 -
, Loan Officer: Ryan Fitzpatrick
no additional comments
11/22/2023 -
, Loan Officer: Ryan Fitzpatrick
While Ryan was very good, I did encountered some confusion within Newrez when I tried to instead work with my former loan officer from Caliber. I actually should have been directed to my former loan officer upon calling. This problem extended beyond Ryan?s scope and caused some disruption. Ultimately, the issue was resolved, albeit leading to an initial delay. It?s crucial for Newrez to address challenges arising from the inclusion of new companies under their umbrella. Kudos to both Ryan and Miguel, the processor, for successfully making up for the lost time.
11/01/2023 -
, Loan Officer: Ryan Fitzpatrick
Easy to work with
10/27/2023 -
, Loan Officer: Ryan Fitzpatrick
Easy and helpful
10/26/2023 -
, Loan Officer: Ryan Fitzpatrick
For all its complexity, this was a pretty smooth experience. Ryan was outstanding as far as keeping me apprised of the process.
10/24/2023 -
, Loan Officer: Ryan Fitzpatrick
Excellent communication
10/16/2023 -
, Loan Officer: Ryan Fitzpatrick
Very easy online process. Everything was explained well and all my questions were answered.
09/11/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan was very helpful, and always there to answer any concerns that I had.
08/31/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan is amazing. Answered all my questions.
08/24/2023 -
, Loan Officer: Ryan Fitzpatrick
It was an easy stress free process.
08/08/2023 -
, Loan Officer: Ryan Fitzpatrick
Thanks, for y?all ur help
08/01/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan was excellent, professional and very patient!!
07/07/2023 -
, Loan Officer: Ryan Fitzpatrick
Good! Not great.
07/04/2023 -
, Loan Officer: Ryan Fitzpatrick
Constant and continual communication through the entire process.
06/30/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan Fitzpatrick made it great. He answered all my questions, he was exceptionally patient with me and explained everything to me so a layman could understand the process. He is a true value to NewRez.
06/22/2023 -
, Loan Officer: Ryan Fitzpatrick
The whole process was easy and I was kept up to date and fast. Thanks so much
06/13/2023 -
, Loan Officer: Ryan Fitzpatrick
The process was very simple. Great customer service from all departments!
05/29/2023 -
, Loan Officer: Ryan Fitzpatrick
Professionalism, timely communication and knowledge of the overall process was great. Thank you Ryan And Christopher.
05/26/2023 -
, Loan Officer: Ryan Fitzpatrick
very easy process
05/25/2023 -
, Loan Officer: Ryan Fitzpatrick
There are always new questions after you think you have answered all of them. Was not stressful, though. Would prefer a better explanation of the true cost of the loan - not just the ongoing interest rate, but the effective interest rate when the cost of re-mortgaging is taken into account.
05/09/2023 -
, Loan Officer: Ryan Fitzpatrick
Kept me up to date through a long process
05/07/2023 -
, Loan Officer: Ryan Fitzpatrick
great customer service!
04/30/2023 -
, Loan Officer: Ryan Fitzpatrick
made it easy, and kept me informed on whole process
04/30/2023 -
, Loan Officer: Ryan Fitzpatrick
The finance team was very patient and understanding.
04/13/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan Fitzpatrick has Outstanding customer service relation's. Through this entire VA REFI process Ryan was extremally helpful, patient and understanding. Ryan without hesitation answered all of our question's not to mention he went the extra mile to make sure we fully understood the process and document's being signed. In my opinion he is a true asset to PHH Mortgage Company, Thank you Ryan for assisting our family during this VA Refi process, we are in full appreciation of your hard work; Ryan Fitzpatrick truly does an extremally thorough job! Thank you, Ryan and PHHH Team. Respectfully; Francine Swartwood
04/13/2023 -
, Loan Officer: Ryan Fitzpatrick
The communication back and forth as well as a timely reply back.
03/14/2023 -
, Loan Officer: Ryan Fitzpatrick
Problems with the 3rd party employment vertification needs improvement. 3rd party had the wrong information in their process.
03/11/2023 -
, Loan Officer: Ryan Fitzpatrick
Great time management!
03/09/2023 -
, Loan Officer: Ryan Fitzpatrick
Being informed throughout the whole process and getting back to me in a short amount of time when I had a question.
03/07/2023 -
, Loan Officer: Ryan Fitzpatrick
Ryan explained the process completely. No surprises everything went smoothly.
02/16/2023 -
, Loan Officer: Ryan Fitzpatrick
You guys were very organized. And I like the way you guys reached out to , Michael,Rachael and of course you to Ryan and thank you so much. Valarie Hughston
12/08/2022 -
, Loan Officer: Ryan Fitzpatrick
How well all of the team kept us informed
11/22/2022 -
, Loan Officer: Ryan Fitzpatrick
The interest rates kept going up.
08/22/2022 -
, Loan Officer: Ryan Fitzpatrick
It was quick and relatively easy. The only issue I have is waiting on the checks for my credit card payments. Other than that, no issues.
08/16/2022 -
, Loan Officer: Ryan Fitzpatrick
All steps of my re-fi were explained as they happened if I needed more information all communications were promtly attended to .