Everyone was extremely professional!

Both Ryan and Jeffrey were professional, knowledgeable and communicated effectively.

Ryan and Jia kept us uo up to date and were we're prompt so we could move quickly through the process. Thank you very much! Lucy Cryan

From start to finish, this process was smooth and relatively quick. I was expecting more hurdles to jump in order to get this done but Ryan made everything clear and easy. Joseph was awesome in explaining what I needed to expect and what I needed to do in the closing process.

Everything went mostly smoothly Thanks

Fast, friendly and informative

Ryan did awesome. Bill dropped the ball over three months it took me calling and emailing every day to get my loan to close. I would recommend him staying on top of things and making peoples loans up priority.

Ryan was great

Communication, responsiveness, ease of process.

Underwriting could have been timelier with their reviews when new items were submitted.

The fact that the process was informative and actioned quick.

Return phone calls or email

All questions answered in a timely manner and how easy the entire process was.

The complete process was great! Best team and everything was great!

Customer service

Abcdefghijklmnop

Ryan was great to work with, very helpful and attentive to my questions and concerns.

Listen to my needs-helpful and able to satisfy me. Very professional team. Thanks so much

Great communication

I enjoyed the fact that everything was done online and that the process was less than 30 days start funded. If you follow instructions and respond promptly things moves along expeditiously. Thanks for taking great care of this refinance loan. V/r Kenneth Bryant

We did have a pleasant experience overall and everyone was courteous on the phone. Honestly I feel bad for writing a somewhat negative review but I do it in hopes it will help others in the future. More communication during the process would have helped. For example, a call informing us when new documents needed to be signed instead of me logging into an email hours later and I just happen to see them. I even called several times to get an update during the process when it had been a week since our appraisal had been completed, our account did not get moved to the underwriting queue and it was overlooked until I called/emailed to check on it. We were quoted approximately 3-4 weeks to close but it took 51 days from start to being funded due to our account being overlooked more than once.

Outstanding team.

Ryan was great. Everybody else not so much. Not good communication with others. Apparently could not keep track of paper work we sent.

I couldn't be any happier with the whole process from the moment I called to inquire about a home equity loan and Ryan answered to take care of all my inquires, he was so pleasant and knowledgeable, he made me so comfortable about making the decision for myself. He was honest and and available to me all the way through the application process and beyond. Once he turned me over to Vanessa for the approval phase I was again in capable hands. She was thorough, professional yet cordial every step of the way. She kept me informed and got back to me in a timely manner when I had questions. When closing time arrived she briefly walked me through what was to happen next and turned me over to a notary. I was called promptly by Debbie to make the appointment to sign all the documents, it was a quick turn around. Debbie arrived to our appointment right on time she was professionally dressed and had a lovely demeanor. Once we started it was evident she was organized and prepared for any customer errors, which I made a couple, she calmly whipped out duplicate images and sweetly said no problems and we just went forward. Completely painless. She left me confident in NewRez. A few days later Vanessa let me know the loan was funded to my credit union and finally Ryan congratulated me. Wow....NewRez is the one that needs the congratulations, for hiring extraordinary employees and contractors to make them the best choice in lending. Thank you, Ramona Young

Everyone was helpful and patient with me through the process, They also kept me well-informed. Thank you to Ryan, Jessica and the Notary.

The communication, accessibility, and responsiveness of the loan officers. Very comforting during this process.

Communication was great. When something wasn?t very clear to me I was able to ask and everything was explained very well.

Ryan and Jennifer were amazing! From the start of this process to closing (even after) they have made themselves available to answer any questions and provided very clear and concise answers. They were very pleasant to work with which you don't find very often.

Ryan and Matt made sure we were informed every step of the way. He made sure we were comfortable with all the decisions that were being made. We are so very happy with our results!! This was a perfect for our situation.

Ryan was amazing. Jonathan wasn?t as good at communicating.

The customer service is great and every questions that I have was answer to my satisfaction.

The quick process

Communication was excellent throughout the loan process and Ryan and his team was on top of everything making it very easy.

Customer Service

The process was smooth and easy. Any question I had, it was answered.

I had a difficult time reaching Ryan. He mostly helped me out and explained things well in the end. It sounded like there was. Change in the system that caused him to miss my call. Maybe don?t change technology as much if you don?t need to?

Patient & Helpful

Everyone was nice to work with.

The communication and prompt reply were excellent.

Money helps every thing out.

Ryan was very patient with me and continued to call me to keep me moving forward when I was not updating the necessary documents needed to complete my refinance process. He was very professional, always returned my calls/emails and most importantly, he answered all my questions to my satisfaction. He is great at his job!!!

Ryaan was fantastic working on my behalf.

Great service

You guys were patient. accomodating to my questions / concerns

The process was simple and NewRez helped me throughout dealing with questions and issues.

I was pleases with everything.

He was responsive and caring while answering questions about the loan in general as well as regarding specifics topics concerning the different particularities during the entire process.

The service was amazing! Every concern or question I had, was promptly answered and team mates were always available to assist!

Communication was great throughout

keep us inform during the whole process and closing in a timely manner

Ease and being kept informed

The whole process took to long.

Good service, friendly people!

I appreciated being explained the time-frame of the loan process.

I was VERY HAPPY with Ryan's response time and keeping me informed. The loan processor though felt like she could've done a bit here

Quick response

Ryan ad Sarah were very helpful.

Ryan was fantastic; however, communications were less than desirable after we were passed to the next team member.

no additional comments

While Ryan was very good, I did encountered some confusion within Newrez when I tried to instead work with my former loan officer from Caliber. I actually should have been directed to my former loan officer upon calling. This problem extended beyond Ryan?s scope and caused some disruption. Ultimately, the issue was resolved, albeit leading to an initial delay. It?s crucial for Newrez to address challenges arising from the inclusion of new companies under their umbrella. Kudos to both Ryan and Miguel, the processor, for successfully making up for the lost time.

Easy to work with

Easy and helpful

For all its complexity, this was a pretty smooth experience. Ryan was outstanding as far as keeping me apprised of the process.

Excellent communication

Very easy online process. Everything was explained well and all my questions were answered.

Ryan was very helpful, and always there to answer any concerns that I had.

Ryan is amazing. Answered all my questions.

It was an easy stress free process.

Thanks, for y?all ur help

Ryan was excellent, professional and very patient!!

Good! Not great.

Constant and continual communication through the entire process.

Ryan Fitzpatrick made it great. He answered all my questions, he was exceptionally patient with me and explained everything to me so a layman could understand the process. He is a true value to NewRez.

The whole process was easy and I was kept up to date and fast. Thanks so much

The process was very simple. Great customer service from all departments!

Professionalism, timely communication and knowledge of the overall process was great. Thank you Ryan And Christopher.

very easy process

There are always new questions after you think you have answered all of them. Was not stressful, though. Would prefer a better explanation of the true cost of the loan - not just the ongoing interest rate, but the effective interest rate when the cost of re-mortgaging is taken into account.

Kept me up to date through a long process

great customer service!

made it easy, and kept me informed on whole process

The finance team was very patient and understanding.

Ryan Fitzpatrick has Outstanding customer service relation's. Through this entire VA REFI process Ryan was extremally helpful, patient and understanding. Ryan without hesitation answered all of our question's not to mention he went the extra mile to make sure we fully understood the process and document's being signed. In my opinion he is a true asset to PHH Mortgage Company, Thank you Ryan for assisting our family during this VA Refi process, we are in full appreciation of your hard work; Ryan Fitzpatrick truly does an extremally thorough job! Thank you, Ryan and PHHH Team. Respectfully; Francine Swartwood

The communication back and forth as well as a timely reply back.

Problems with the 3rd party employment vertification needs improvement. 3rd party had the wrong information in their process.

Great time management!

Being informed throughout the whole process and getting back to me in a short amount of time when I had a question.

Ryan explained the process completely. No surprises everything went smoothly.

You guys were very organized. And I like the way you guys reached out to , Michael,Rachael and of course you to Ryan and thank you so much. Valarie Hughston

How well all of the team kept us informed

The interest rates kept going up.

It was quick and relatively easy. The only issue I have is waiting on the checks for my credit card payments. Other than that, no issues.

All steps of my re-fi were explained as they happened if I needed more information all communications were promtly attended to .