It was an easy and clear process. All involved were very helpful and informative.
06/29/2025 - Iris B AZ
, Loan Officer: James Hancock
Mr Hancock made the process smooth and quickly. He was a pleasure to work with
06/19/2025 - REBECCA W WI
, Loan Officer: James Hancock
No Comments Provided.
06/02/2025 - DEAN F NY
, Loan Officer: James Hancock
Great to work with
05/22/2025 - Rafael J NY
, Loan Officer: James Hancock
We received excellent service. Every process was explained very well. We were always provided with updates of the process and were always available to answer questions.
05/20/2025 - LAURA N OH
, Loan Officer: James Hancock
No Comments Provided.
04/10/2025 - Edward D KY
, Loan Officer: James Hancock
Very pleasant
03/30/2025 - David H TX
, Loan Officer: James Hancock
James was fantastic all throughout the process.
03/29/2025 - WAYNE M PA
, Loan Officer: James Hancock
Excellent...professional and knowledgable
03/26/2025 - CHARLES B MS
, Loan Officer: James Hancock
Pleasurable experience, very professional.
03/24/2025 - STEPHANY H AZ
, Loan Officer: James Hancock
Excellent, fast service! Very professional
11/21/2024 -
, Loan Officer: James Hancock
Smooth prosses
11/11/2024 -
, Loan Officer: James Hancock
Great customer service. Mr Hancock kept me informed each step.
11/08/2024 -
, Loan Officer: James Hancock
Newrez kept me informed all the way and sent docments for me to sign and sent closing agent to my house
10/25/2024 -
, Loan Officer: James Hancock
Easy process!
10/15/2024 -
, Loan Officer: James Hancock
Overall process was simple; they kept me well informed throughout the process.
10/02/2024 -
, Loan Officer: James Hancock
James and Eddie were fantastic. Very patient and followed through with everything. Quick and easy process.
09/05/2024 -
, Loan Officer: James Hancock
Had a very easy experience. Thanks.
08/23/2024 -
, Loan Officer: James Hancock
Quick easy friendly people
08/13/2024 -
, Loan Officer: James Hancock
Easy process, answered all my questions, and was prompt with communication!
08/07/2024 -
, Loan Officer: James Hancock
James was quick with all communications and anything else to complete the process in a timely manner
08/05/2024 -
, Loan Officer: James Hancock
The helpful and patient nature of both Cole and James
07/30/2024 -
, Loan Officer: James Hancock
Stayed informed about everything, never had that experience for not being computer savvy everyone did great,keep up the great work
07/26/2024 -
, Loan Officer: James Hancock
James and Breion were wonderful to work with, making the process smooth and easy. They were both patient, answered all my questions, and helped me find a loan that met my needs.
07/21/2024 -
, Loan Officer: James Hancock
Every one was great to work with
07/15/2024 -
, Loan Officer: James Hancock
When we purchased our home in February of 2023 it was with Newrez and we were happy with how efficient Newrez was. So when we wanted to refinance i wanted to keep Newrez. James and Sarah were very very helpful in the process. I will continue to always use Newrez with any future home buying or refinances.
07/13/2024 -
, Loan Officer: James Hancock
The commutation was really great. The easiness of the process is so simple. Thanks for everything
06/14/2024 -
, Loan Officer: James Hancock
It was easy. James answered all of my questions timely and thoroughly.
06/14/2024 -
, Loan Officer: James Hancock
Professional and friendly customer service. All aspects of the loan process were explained in detail.
06/10/2024 -
, Loan Officer: James Hancock
Quick closing
05/03/2024 -
, Loan Officer: James Hancock
Everything was delivered on as promised and expected.
04/22/2024 -
, Loan Officer: James Hancock
Seamless loan process. Great communication!
04/14/2024 -
, Loan Officer: James Hancock
The process with the under writer's was to much back and forth.
04/05/2024 -
, Loan Officer: James Hancock
Fairly painless
03/25/2024 -
, Loan Officer: James Hancock
Good job James, thank you for your help.
03/22/2024 -
, Loan Officer: James Hancock
James and the team were easy to communicate with and always answered any questions that arose. The turn around time was fantastic.
02/25/2024 -
, Loan Officer: James Hancock
Call to inform I recibir checks to paid to credict no to use money at the bank still waiting clear this return my cash back to account
02/19/2024 -
, Loan Officer: James Hancock
Easy to work with.
01/31/2024 -
, Loan Officer: James Hancock
James Hancock was efficient and timely in his communication and efforts. He was amazing!
01/20/2024 -
, Loan Officer: James Hancock
James was very informative throughout the entire process. He made sure everything was done in a timely manner and that it all went smoothly.
01/09/2024 -
, Loan Officer: James Hancock
Yes. Yes
10/29/2023 -
, Loan Officer: James Hancock
Very thorough and smooth.
10/24/2023 -
, Loan Officer: James Hancock
The whole thing from the beginning until the end
10/18/2023 -
, Loan Officer: James Hancock
This was greatest closing that I've ever experienced. Everyone were very knowledgeable and professional. In which this kept me relaxed.
10/09/2023 -
, Loan Officer: James Hancock
James was always helpful and prompt on responses. Eton needs some work on responding to emails and getting out information.
10/08/2023 -
, Loan Officer: James Hancock
Communicate any delays better.
09/27/2023 -
, Loan Officer: James Hancock
The whole process was very easy. James was great. He kept us informed throughout the whole process. John was also very helpful. I would definitely recommend NewRev to friends and family.
09/25/2023 -
, Loan Officer: James Hancock
Great with feedback and very prompt
09/15/2023 -
, Loan Officer: James Hancock
Appreciate working with me on the refi
08/28/2023 -
, Loan Officer: James Hancock
How fast the process was as soon as I sent an email inquiring my interest to refinance! The communication between my original loan officer and the processor was very professional and no issues!
08/25/2023 -
, Loan Officer: James Hancock
The whole process was efficient and professional. We were not stressed out at all. Wished we could have gotten a lower rate.
08/22/2023 -
, Loan Officer: James Hancock
The level or professionalism was excellent! I was well informed and the entire process was seamless!
08/16/2023 -
, Loan Officer: James Hancock
Everyone was so helpful and thoughtful and super nice and understanding.. they made the process easy
08/16/2023 -
, Loan Officer: James Hancock
James was very friendly and informative. He listened to what I needed and did not pressure me to do more. The whole team made it easy to accomplish!
07/26/2023 -
, Loan Officer: James Hancock
James and Kristy were excellent in communicating with me, answering all my questions very quickly and explaining everything thoroughly to me. I would definitely love to work with them both in the future on other loans. Thank you!!!
07/21/2023 -
, Loan Officer: James Hancock
Nice clean easy process
06/25/2023 -
, Loan Officer: James Hancock
Great communications and consistency in making sure every step went smoothly.
06/25/2023 -
, Loan Officer: James Hancock
He worked so hard on my behalf. He always kept me informed on what was going on.
04/29/2023 -
, Loan Officer: James Hancock
I have tried to reach someone about appraisal cost, cannot get a return call. Was told weekly for 4 weeks we would close the loan next week not very good communication for such a major thing for me.
03/20/2023 -
, Loan Officer: James Hancock
Hi. This survey is for Cynthia Lam not James Hancock. Working with Cynthia was a great pleasure. She was fast to respond to my questions and super experienced.
02/06/2023 -
, Loan Officer: James Hancock
Everything I ask was answer and they made the changes to make it happen and help me with the process
02/06/2023 -
, Loan Officer: James Hancock
James was very responsive and patient with all my questions. The process overall was very easy and unintimidating.
12/20/2022 -
, Loan Officer: James Hancock
Unlike the first time I tried with a different loan officer this time went smooth and quickly.I wish it would have went this way the first attempt I made at refinancing.
08/25/2022 -
, Loan Officer: James Hancock
Just overall less stressful than I thought.
08/21/2022 -
, Loan Officer: James Hancock
all is well, thanks for your service.
08/16/2022 -
, Loan Officer: James Hancock
The speed and accuracy in which the process was completed.