the entire team that I had the opportunity to work with was very helpful and responsive at all times. They responded to email and calls in a very timely manner

James done a great job of getting everything done in a timely manner and keeping you in the loop about what is going on job well done!

Smooth! Great communication!

James Hancock and his team were helping us to get through the loan process proactively and detail guidance. Thank you James and his team for all the efforts much appreciated. Best regards, Lòng & Thuy

I'm happy with you and everyone who worked on this loan.

Easy they let you explain your needs and not talk over you

everyone was helpful and efficient

It was great overall. highly recommended.

They were very helpful in helping me finish the process.

I was very happy with James Hancock and the job he did for me

James was very helpful and supportive during the loan process. Definitely an asset to Newrez LLC.

Very good from begining

Answered all my questions and communication was very good.

This team is awesome. James and Linda Byrne were professional. They held my hand thru the process, explained and guided us to successful process

I was very stressed about the process, but the whole team was a pleasure to work with and got me through it.

Very knowledgeable and helpful!

John was very helpful. He answered all my questions of which I had many. He explained the many details to me more than once and was very courteous when I asked him another question.

The service was outstanding. I was explained everything and all my questions were answered without feeling rushed.

The communication was great and there were no surprises. James told us what was needed and how the equity line worked. It was a very quick and smooth transaction.

James was pleasant and very thorough in his explanation of the process. He made it very easy.

Response and process was very quick. They made it simple, and I had clear and consistent communication along the way.

Easy to work with the group - fast respond from everyone and cordial!!!

James and Lee did a fantastic job

I have nothing but good things to say about this entire process. James and Zachary are very professional and courteous. All communication was done in a very timely manner. They made the entire process very easy

Very Responsive and Attentive

They keep you informed and are Very Friendly.

Very helpful. Excellent communication and support.

It was definitely a time consuming process, but they were always available for assistance and to answer any questions we had!

great customer service!

James and team were helpful and efficient. They helped me apply and close the loan very quickly, within 2-3 weeks.

Smooth, fast, and professional.

I communicated with several people and they were knowledgeable, courteous, and very attentive.

Made the process simple and kept me informed at each step. Was always reachable if I had a question.

Very professional! He gives you a clear understanding of what to expect and what’s going on!

Very informative and answered all questions that were asked. Very professional.

Everything went smooth

James was very helpful in setting up the refinance loan in a way that suited my needs. He was very professional, knowledgeable, courteous, and quickly responded every time I had a question.

I was notified by Newrez that "now would be a good time to refinance," and the whole process with Newrez and James both was beyond smooth. They kept me updated as to the status of my loan application, what I needed to get submitted and when, and this whole process worked like a well-oiled machine. I highly recommend both to anyone looking to refinance.

The pleasantness of the staff.

He did a great job answering my questions and keeping me informed along the way.

NewRez is a great company they have great loan officers and they are fast at getting things done. Everyone at NewRez is kind and helpful.

James was very helpful and responsive to my questions and needs.

It was great a great experience. He was responsive through email as well as on the phone and made sure I understood the process.

This was very fast and everyone was very helpful and convenient

Very knowledgeable and kind and very quick and effective.

Easy to communicate, quick, knowledgeable

So Easy! James and Jakob were a great team!! So knowledgeable!!

Whole team was amazing

James was wonderful, very helpful, informative and quick to respond!

Overall satisfied with the experience; however, the volume of documents to sign was overwhelming. I felt like I needed an attorney. Also, some of the information provided by the people I dealt with prior to closing were different from what actually happened at closing.

James was great. Communicated through the process and made it very easy.

It was an easy and clear process. All involved were very helpful and informative.

Mr Hancock made the process smooth and quickly. He was a pleasure to work with

Great to work with

We received excellent service. Every process was explained very well. We were always provided with updates of the process and were always available to answer questions.

Very pleasant

James was fantastic all throughout the process.

Excellent...professional and knowledgable

Pleasurable experience, very professional.

Excellent, fast service! Very professional

Smooth prosses

Great customer service. Mr Hancock kept me informed each step.

Newrez kept me informed all the way and sent docments for me to sign and sent closing agent to my house

Easy process!

Overall process was simple; they kept me well informed throughout the process.

James and Eddie were fantastic. Very patient and followed through with everything. Quick and easy process.

Had a very easy experience. Thanks.

Quick easy friendly people

Easy process, answered all my questions, and was prompt with communication!

James was quick with all communications and anything else to complete the process in a timely manner

The helpful and patient nature of both Cole and James

Stayed informed about everything, never had that experience for not being computer savvy everyone did great,keep up the great work

James and Breion were wonderful to work with, making the process smooth and easy. They were both patient, answered all my questions, and helped me find a loan that met my needs.

Every one was great to work with

When we purchased our home in February of 2023 it was with Newrez and we were happy with how efficient Newrez was. So when we wanted to refinance i wanted to keep Newrez. James and Sarah were very very helpful in the process. I will continue to always use Newrez with any future home buying or refinances.

The commutation was really great. The easiness of the process is so simple. Thanks for everything

It was easy. James answered all of my questions timely and thoroughly.

Professional and friendly customer service. All aspects of the loan process were explained in detail.

Quick closing

Everything was delivered on as promised and expected.

Seamless loan process. Great communication!

The process with the under writer's was to much back and forth.

Fairly painless

Good job James, thank you for your help.

James and the team were easy to communicate with and always answered any questions that arose. The turn around time was fantastic.

Call to inform I recibir checks to paid to credict no to use money at the bank still waiting clear this return my cash back to account

Easy to work with.

James Hancock was efficient and timely in his communication and efforts. He was amazing!

James was very informative throughout the entire process. He made sure everything was done in a timely manner and that it all went smoothly.

Yes. Yes

Very thorough and smooth.

The whole thing from the beginning until the end

This was greatest closing that I've ever experienced. Everyone were very knowledgeable and professional. In which this kept me relaxed.

James was always helpful and prompt on responses. Eton needs some work on responding to emails and getting out information.

Communicate any delays better.

The whole process was very easy. James was great. He kept us informed throughout the whole process. John was also very helpful. I would definitely recommend NewRev to friends and family.

Great with feedback and very prompt

Appreciate working with me on the refi

How fast the process was as soon as I sent an email inquiring my interest to refinance! The communication between my original loan officer and the processor was very professional and no issues!

The whole process was efficient and professional. We were not stressed out at all. Wished we could have gotten a lower rate.

The level or professionalism was excellent! I was well informed and the entire process was seamless!

James was very friendly and informative. He listened to what I needed and did not pressure me to do more. The whole team made it easy to accomplish!

Everyone was so helpful and thoughtful and super nice and understanding.. they made the process easy

James and Kristy were excellent in communicating with me, answering all my questions very quickly and explaining everything thoroughly to me. I would definitely love to work with them both in the future on other loans. Thank you!!!

Nice clean easy process

He worked so hard on my behalf. He always kept me informed on what was going on.

Great communications and consistency in making sure every step went smoothly.

I have tried to reach someone about appraisal cost, cannot get a return call. Was told weekly for 4 weeks we would close the loan next week not very good communication for such a major thing for me.

Hi. This survey is for Cynthia Lam not James Hancock. Working with Cynthia was a great pleasure. She was fast to respond to my questions and super experienced.

James was very responsive and patient with all my questions. The process overall was very easy and unintimidating.

Everything I ask was answer and they made the changes to make it happen and help me with the process

Unlike the first time I tried with a different loan officer this time went smooth and quickly.I wish it would have went this way the first attempt I made at refinancing.

Just overall less stressful than I thought.

all is well, thanks for your service.

The speed and accuracy in which the process was completed.