This was very fast and everyone was very helpful and convenient

Very knowledgeable and kind and very quick and effective.

Easy to communicate, quick, knowledgeable

So Easy! James and Jakob were a great team!! So knowledgeable!!

Whole team was amazing

James was wonderful, very helpful, informative and quick to respond!

James was great. Communicated through the process and made it very easy.

It was an easy and clear process. All involved were very helpful and informative.

Mr Hancock made the process smooth and quickly. He was a pleasure to work with

Great to work with

We received excellent service. Every process was explained very well. We were always provided with updates of the process and were always available to answer questions.

James was fantastic all throughout the process.

Excellent...professional and knowledgable

Pleasurable experience, very professional.

Excellent, fast service! Very professional

Smooth prosses

Great customer service. Mr Hancock kept me informed each step.

Easy process!

Overall process was simple; they kept me well informed throughout the process.

James and Eddie were fantastic. Very patient and followed through with everything. Quick and easy process.

Quick easy friendly people

Easy process, answered all my questions, and was prompt with communication!

James was quick with all communications and anything else to complete the process in a timely manner

Stayed informed about everything, never had that experience for not being computer savvy everyone did great,keep up the great work

James and Breion were wonderful to work with, making the process smooth and easy. They were both patient, answered all my questions, and helped me find a loan that met my needs.

Every one was great to work with

When we purchased our home in February of 2023 it was with Newrez and we were happy with how efficient Newrez was. So when we wanted to refinance i wanted to keep Newrez. James and Sarah were very very helpful in the process. I will continue to always use Newrez with any future home buying or refinances.

The commutation was really great. The easiness of the process is so simple. Thanks for everything

It was easy. James answered all of my questions timely and thoroughly.

Professional and friendly customer service. All aspects of the loan process were explained in detail.

Quick closing

Everything was delivered on as promised and expected.

Seamless loan process. Great communication!

Fairly painless

James and the team were easy to communicate with and always answered any questions that arose. The turn around time was fantastic.

James Hancock was efficient and timely in his communication and efforts. He was amazing!

James was very informative throughout the entire process. He made sure everything was done in a timely manner and that it all went smoothly.

Yes. Yes

Very thorough and smooth.

This was greatest closing that I've ever experienced. Everyone were very knowledgeable and professional. In which this kept me relaxed.

The whole process was very easy. James was great. He kept us informed throughout the whole process. John was also very helpful. I would definitely recommend NewRev to friends and family.

Appreciate working with me on the refi

The whole process was efficient and professional. We were not stressed out at all. Wished we could have gotten a lower rate.

The level or professionalism was excellent! I was well informed and the entire process was seamless!

Everyone was so helpful and thoughtful and super nice and understanding.. they made the process easy

James was very friendly and informative. He listened to what I needed and did not pressure me to do more. The whole team made it easy to accomplish!

James and Kristy were excellent in communicating with me, answering all my questions very quickly and explaining everything thoroughly to me. I would definitely love to work with them both in the future on other loans. Thank you!!!

Great communications and consistency in making sure every step went smoothly.

He worked so hard on my behalf. He always kept me informed on what was going on.

Hi. This survey is for Cynthia Lam not James Hancock. Working with Cynthia was a great pleasure. She was fast to respond to my questions and super experienced.

Everything I ask was answer and they made the changes to make it happen and help me with the process

James was very responsive and patient with all my questions. The process overall was very easy and unintimidating.

Just overall less stressful than I thought.