Quick and easy. Great response time and friendly! I opened and closed just like that!

Elena was very knowledgeable and thorough, She met all of my needs. Linda

She was explaining everything in a clear way, she answer always my phone calls or emails, pretty communicative

Elena and Bill were both very helpful in getting the loan . They answered all my questions.

Elena is a friendly professional and knowledgeable about her job. The whole team was easy to work with

Elena was very knowledgeable and patiently answered all my questions. She made applying for my home loan so quick and easy. Couldn’t ask for a better person to help guide me through the process! Many Thanks

Elena was great to work with! She gave us multiple options to consider and worked with us when we had a few requests. She was very responsive and made sure to answer all our questions. The document upload made things much easier than the old way of making copies! Over all the experience was painless and really great.

Ease of use

She was a highly effective collaborator.

Great customer service & kindness of everyone.

So nice and answered all of our questions.

Very professional, friendly and caring. She’s outstanding at what she’s doing. She’s an asset to the company.

It was great and easy

Elena and Cole were very responsive. Always polite and respectful, and answered all of my questions even when I asked them multiple times. I would recommend them to anyone looking for a mortgage or to refinance.

Both Camille and Elena were very helpful and proactive throughout the process.

Both Elena and Stephanie were very professional and polite while interacting on calls with them. They also were rather quick on returning emails with the information as needed. Was pleasure working with them and would recommend.

Your team was execellent. Extremely professional.

Wonderful experience! Pleasure to work with! A+++++

Fast pleasant and accurate service

Easy process

process was smooth and not stressful

Thank you for being so patient with me.

Responsive and fast on answering questions. Friendly throughout. Look forward to working with Elena again!

I don't express my thoughts well. Let's just leave it at great

Everything was easy, smooth and fast! Thank you all!

Great communication with newrez & closing attorney. No issues or hiccups throughout the entire process. Thanks Stu

I was very impressed with the overall flow, communication, and process steps involved with loan process.

Very good communication

Great attitudes - great service

Everything went smoothly. It was easy to send info that was needed, and to sign documents. Closing was done at our home which was very convenient.

Awesome team

Hood process

Elena was very helpful with mailing me the documents that I could not receive and process via email. She was also helpful with communicating with Treasure in regards to receiving documents as well.

we were well informed along each step

Prefer not to be used

I don't want to comment at this time.

Friendly. Timely. Knowledeable. Helpful!

Elena stayed on top of things and gave me options when the original loan did not work for me and she and I discussed options with me. I would recommend her to anyone.

They were both kind, patient and knowledgeable

The team went above and beyond to assist in the process.

The ease of understanding what my needs were. The loan was executed in a timely manner. Communication was always open. Thank you!

Everything it was a good experience

Everything went through. Thank you.

Elena was the most professional loan officer I have ever dealt with and I am a title officer

Communication made it great

Very easy process to refinance. Very knowledgeable and pleasant people to work with.

Elena and the other staff members I met have got to be the kindest, most genial people I have ever had the pleasure of dealing with. I had had the worst experience ever several years before with another company that left me feeling very humiliated and very negative toward loan companies. Thank goodness I had the best team ever because I have had a wonderful experience!!!

The loan process was easy

Communication was great and process was smooth and quick.

You guys kept me informed throughout the process that's what made it great for me

Elena kept me informed of the whole process, and explained each step. She was able (along with John Scott Simmons) to process the loan quickly. I was able to get a new loan and close in less than a month to complete my divorce. thank you so much.

Elena had great follow up and was always available when I had questions and/or concerns. She had very professional communication, and I cannot stress how much follow up is important and she always exceeded my expectations there.

Elena was super professional, communicated often about everything, and walked me through pretty complicated process. She was outstanding in all regards.

Everything went smoothly and quick with great communication along the way.

The politeness and keeping me updated on everything. Will recommend to others.

Since the beginning Elena was very pleasant and gave me all the information I needed and as she explained everything to me, overall was a great experience and I?m very happy with the results, Christopher Dubrauil was a big help as well both always answered all my calls and keep me informed, great company and wonderful staff, I will recommend you?ll to all my friends and family, thanks for everything .

Very informative team, very accessible. I never felt like I was a bother or Elena was in a hurry to disconnect with me .

We have never had a refinance go so quick and easy before. From start to finish we always felt well informed and everyone was so friendly and patient with us. If we have any family or friends in need, we would definitely send them to NewRez.

Elena was very pleasant to speak to, felt like just having a regular conversation with a friend. Did great at getting everything rolling. Then when Camille Frewin took over she also did a great job and I could tell she cared about getting the customer everything thing they expected out the home equity loan process. She kept me informed and updated on what she needed very well. Merry Christmas Elena and Camille.