She was great

She is always on top of it. Every time, as the need for documents arose, she communicated to me the exact nature and specific paperwork needed. It has been a great pleasure to have her for the process. Everything was easy to take care of and always in a timely manner.

She was patient, always on top of things and understood what it meant to work with a veteran.

I could not have asked for a more pleasant, cooperative and informative representative for Wintrust Mortgage. As a first time trying to refinance my mortgage she was tops in my book. I would definitely recommend her for any prospective family or individual to contact her specifically.

Very helpful and fast with anything I needed 10/10

Great personality...responsive and keeps you informed

She was very responsive and attentive to our home buying needs.

10

"My experience with Bianca Phelps and Veterans First Mortgage was excellent. Bianca was professional, knowledgeable, and very responsive throughout the entire process. She made everything clear and straightforward, which really helped reduce the stress of financing a home. I would definitely recommend her and Veterans First Mortgage to anyone looking for reliable and supportive home financing."

Very helpful and knowledgeable

Working with Bianca Phelps and Veterans First Mortgage was truly the next best thing to sliced bread! From the very first conversation, Bianca made the entire home-financing process feel smooth, stress-free, and completely manageable. She is knowledgeable, patient, and incredibly dedicated to making sure you understand every step. Bianca went above and beyond to answer questions, offer guidance, and keep everything moving on track. Her communication was prompt and clear, and she treated me like more than just a client—she treated me like family. If you’re looking for someone who will work tirelessly on your behalf and make the mortgage process feel easy, I couldn’t recommend Bianca and Veterans First Mortgage more. She’s an absolute game-changer!

Extremely knowledgeable and professional. Very helpful and courteous

Bianca is the very best person to do home financing! She worked very hard in a tight situation to make sure I could get my refinancing done. She deserves a raise!

Bianca was amazing, she worked hard and in a timely manner to help me through this cash out refi. I will def be working with her in the future if I need to.

Excellent all the way

Bianca was professional and incredibly patient with us as we moved through the process. She was a pleasure to work with and I look forward to hearing from her again next year.

She was very straightforward was quick to respond to any questions very professional I have dealt with her on several occasions occasions always been prompt she went the extra mile on some financial issues to help me track down the paperwork needed to refinance

She was of great help in refinancing my mortgage.

She was very professional and quickly answered any questions we had

Bianca was extremely helpful and communicated very clearly. Best in the buisness.

Very professional patient and informative on the loan process

Anyone looking for a mortgage should request Bianca because she goes above and beyond to help you achieve your goals.

Super friendly and professional

It was great!

Bianca was amazing. If someone wanted to use Veterans First for this process I would highly recommend they ask to work with he. We greatly appreciate all her effort as she went above and beyond several times to make this happen for us.

Bianca and Daniele were great in communicating and making easy for us to process our loan

Bianca was wonderful. Unlike other lenders provided information so I could make a decision. Very available

I felt prepared and up-to-date throughout the process. I always received a call or text to explain if there was a “to do” or we were all caught up.

Overall great experience

Bianca provided excellent customer service and support. She is very knowledgeable and her prompt responses and availability made me feel very comfortable and confident throughout this process. Thank you!

Bianca was very helpful with everything and made things easy

Bianca was absolutely Gold through the entire process, day and night, weekends. She even provided her personal cell phone number (which we used quite a few times!). I have never worked with a more pleasant, knowledgeable, helpful person in my life. If I would ever ‘do’ this process again, I would request Bianca and might even not proceeding if she was unavailable. SHE IS THE ONE WHO TRULY SOLD US YOUR PRODUCT???? For us…no Bianca, no Vets First!!

No comment

My loan officer Mrs. Bianca made my entire experience very pleasant and she sure knows her job.

Working with Bianca and Brighton was a great experience. Bianca was awesome. She was amazing in the whole process. She kept me up to date on everything. Brighton was also a very big help. She was was awesome also. She kept in touch also. Kudos to both of them.

Enjoyed workiing with Biancia, very professional and cared about me. I would recommend her and Veterans Mortage to all my friends.

I felt that both Bianca and Ayla were good to work with. It was a pleasure

Everything went very well

Bianca was a breath of fresh air after talking to dozens of shady loan officers from different banks. When Bianca introduced herself and spoke on my level I felt an immediate level of trust with her. Bianca was my advocate during this entire process and I felt like she cared about what was best for my family and treated me as though she was wanting to do a life time of business together. She is honest, reliable and very upfront with our refinancing. Thank you Bianca.

Both loan officer and her assistant was very professional and answered every question me and my wife had I really want to thank them personally much appreciated

Bianca guided me every step in the overall refinancing process

Bianca and Alya weee both fantastic and very helpful. This was my second time with Bianca and I would call no one else in the future but her.

Bianca Phelps and Ayla Farmer got back to me as needed they skillfully guided me through the whole process I was very pleased by their professional and personable demeanor Also their persistence and hard work.I hope they are emblematic of your organization and company Frank N Kovach

Speaking with Bianca, she made me feel at ease and she spent the time explaining the process and timeline. Very patient.

I never said it was enjoyable, it was easy,

I was pleased with the speedy process. I was contacted by other lenders. I felt there wasn’t any reason to jump ships once I’d talked to Bianca. Ayla was helpful when I couldn’t get hold of Bianca.

Professionalism of the team.

What made it great was Bianca Phelps was on top of things.

The communication between Bianca and Ayla and myself was great. They always called or texted me all the time to keep me updated which I appreciated very much.

quick phelp made my day

Everyone was very helpful, informative and caring threw out the process. Not only with the loan but helping me repair some credit issues and then adding advice to help me raise my credit score more. Like I said everyone I had contact was awesome by Bianca is terrific, dependable and very helpful!

Bianca made this so easy and was a pleasure to work with.

Loan representatives were very professional and worked very closely with me and my wife throughout the process. Loan Officer was Great.