Great to work with and made the process as easy as it could be

Ryan and Lidia Mendoza (processor) were absolutely fantastic. They explained the process and with their expertise and guidance, everything from start to closing was as smooth as anyone could ever ask for.

I had a smooth experience with Ryan and Newrez. We wanted to close in a relatively short amount of time, and they were able to make it happen!

Ryan was outstanding and knowledgeable. He was very clear on expectations, timelines, and items needed. Easy to communicate with and responded with urgency. I would highly recommend working with Ryan.

Good service.

Ryan was professional,kind, and extremely helpful.

very helpful and knowledgable.

Overall great and easy process since we had out existing mortgage with them. My only concern was with the amount of money that we were using from our payout from the sale of our house wasn't updated to the right amount right away and had to have some conversations as we wanted to put more of that towards our new home with interest rates being higher these days.

Ryans positive attitude, motivation, and communication are excellent!

Customer service was great. Everyone was helpful and clear.

Very smooth and easy process. The communication and quick response to all of our questions was amazing!

Responsive and patient. Can't say the same about underwriting.

Communicable people

Very Professional!!!

The Alta 7 Endorsement that was needed on the title was a good thing. Allowing the county title approval paperwork being sufficient to underwrite the loan would have sped up the process. We had to wait nearly 8 weeks.

Ryan and Tammy were always accessible and acted promptly to move the file to the next stage.

Ryan was great through the entire process

The experience was quick and easy.

I had a good flow of communication with Ryan. Information shared wit Tash was often lost and requested by her from me multiple times. I often did not receive replies to my emails. She seemed to be handling a lot of things at the same time in too many different ballparks...

The people I worked with made the process clear and that made the assuming process stress free

Nice and easy process.

Everything is done via email and online. I?m still old school and I like phone calls and paper.

Sara Cowan and Denise Guillochon were assigned to my loan application records after a previous loan processor dropped the ball. They worked diligently to provide the underwriter with the requested information, and they communicated and kept me informed. Within four days Sara was able to review my file, submit the remaining documents to the underwriter and successfully have the loan approval.

Ryan and Kevin were always available to us and were completely on top of everything. Had an issue at the end and delayed our closing but by no fault of Ryan or Kevin.

The time difference made it really hard.

well organized and easy to work with

Total loan process was easy and quick.

Everyone was fantastic to work with and super helpful. The process itself took longer than expected.

Good communication

Great job by everyone answering any and all of my questions as they arose. Overall a pretty smooth process.

Excellent service!!!

It was just a hassle to have to keep getting my parents bank statements

Ryan was absolutely on top of our loan and quickly responded to all of our emails and questions. It was a smooth process.

10/10 experience!

We set an ambitious closing schedule and Ryan / Kevin delivered :). They kept us informed along the way and we cannot be happier.

Ryan was very communicative and helpful.

The process went great and Ryan/andrew went above and beyond to help us meet our aggressive timeline

Was a good experience doing an assumption loan which was new for most involved. Made for a good experience

Ryan Frantzen my Loan Officer and Katelyne Larkin-Sperduto my Processor were both so incredibly helpful throughout the entire process in providing invaluable and timely guidance every step of the way. I got pre-approved within hours after applying following an open house and Katelyne got me across the finish line for closing on time and in fact, ahead of schedule.

Ryan was always very kind and professional. He always kept my wife and I well informed and was crucial to completing this loan assumption.

the people I worked with were helpful.

Ryan and Frencesca were both outstanding. I had a lot of questions, and they got back to me right away which I really appreciated as a first time home buyer. They were extremely knowledgeable. The process was done on time with out any hiccups. I for sure will recommend NewRez to family and friends in the future!

Ryan and Andrew were very responsive, knowledgeable, and constantly updated me on any new details or tasks for my loan. Very professional and explained all details thoroughly. I am a first time home owner and I could not have asked for a better experience.

Took a really long time

Goodmorning

Helpful and professional.

My perception may be skewed because I was trying to expedite the process. I needed more communication from my loan officer regarding processing of items that were requested. I would submit items and not have confirmation that the items were received as well as if the items met the requested criteria. I would need to reach out to my loan officer to confirm these things. This pushed the process out more because I would need to resubmit or submit more things without him communicating that. He was very responsive and helpful when I did reach out thought. I am just the type of person who likes to over communicate.

Ryan was great as our Loan Officer. He communicated timely and effectively allowing us to lock in a better rate than we initially thought. I would recommend Ryan to anyone looking to purchase a home.

Communication was easy and often throughout the entire process

My experience with Mr. Frantzen was excellent. He was very prompt with responses and requests and if he missed a call he was always quick to get back in touch with me. My experience with my loan processor was not as good. While in the end the loan closed on time responses often wouldn't come in until the end of the following day that requests were sent. There was also an issue at closing where after all the documents were signed new documents were received by my Title company as I was walking out of the door and we had to sit down, review, and re-sign over 100 pages of documents.

It was fairly easy. I know assumptions take longer than normal, with that said I?m happy with how the process we t

Ryan & other NewRez associates were great about calling with status updates, as well as quick to respond to my questions and in providing clarification, when needed. We are so happy to have had a great team to work with, thank you! :-D

I had a great experience! The whole process went smoothly, and every question was answered in a timely manner. I would highly recommend Newrez to anyone looking to purchase a home. Thank you for everything!

The communication

Ryan and Kevin were both honest, engaging, responsive, prompt, informative and caring.

The team is highly professional and communicates effectively throughout the loan approval process. They provide guidance on the necessary documentation in a friendly manner. Additionally, I would like to express my appreciation to my loan officer and loan processor for their support in ensuring the closing was completed promptly. Overall, this has been a 10/10 positive experience.

The team worked well and would answer my questions, however, on my final CD an additional fee was added to it that was not disclosed to me that was listed as an 'origination fee', however, we advertise for employees on the lead form website that there are NO ORIGINATION FEES. As an employee that was frustrating and misleading. I'm really unhappy about that.

Very helpful answering my questions, kept me informed of steps taken. Called me frequently to keep me updated and ask if I need anything

Clear communication, swift action, and ease of process.

Very satisfied

The staff at NewRez were most helpful and I highly recommend!

It seemed like after submitting many documents and signatures to the completion of what had been asked, there was ALWAYS something else that was needed, up until a couple days from closing which was a little stressful. The loan officers were great though

Awesome experience.

It is OK to just be OK.

Length of overall process

Had trouble sharing information securely to be matched with my loan officer, and had to send PII in unencrypted format. Once I was matched up with my loan officer and loan processor though, they were helpful and communicative.

Helpful, knowledgeable, and easy to work with

Ryan and Kevin were very diligent in their work. They always got back to me in a timely matter and answered all of my questions.

Gov process is terrible. Nothing New Rez could do about it.

The communication was great! However, the length of time to process the loan was extremely long.

Quick close for an assumption

He made the whole process as quick and painless as possible and always kept me well informed.

I am a first time home buyer and Ryan patiently answered all of my questions, and I had a lot of them. He made sure that I under everything and was very easy to get in touch with.

We appreciated how easy it was to communicate, and obtain answers, through the whole process.

Ryan Frantzen made the process of assuming this loan smooth and easy. I applaud his responsiveness and determination to help me get this home. This loan officer is a credit to your company. I sincerely thank Ryan and Newrez for helping this veteran family get into a home!

Ryan and Kevin, always quickly responded and helped me along the way. Went above and beyond being professional. Thank you.

Fast and efficient support

This is the third time I have tried to buy this house. I finally got it.

An assumption is a really uncommon senerio and he was more then knowledgeable about it and was a great help walking me through it.

I was updated on what was happening throughout the process and was able to call whenever I had questions or concerns.

This is not about Ryan, he did 10/10, this is about the process. It was a little frustrating trying to get in contact with Newrez before Ryan contacted us (afterwards there were zero issues). We received the response: "We do not answer phone calls, only email" and the response was short, clipped, and non-helpful (this is the response that my realtor received when we tried to contact Newrez via their contact info on their website, NOT via Ryan). In addition, when doing a loan assumption, it would be nice to let us know as soon as possible that loan assumptions take much longer than normal. We had to change our closing date and it wasn't until 2 days prior we were told this information. Had Newrez's website been more helpful, and whoever monitors that specific email address, we could have adjusted more easily. I was lucky the sellers were staying in the area for 3 months after we started the paperwork, otherwise I don't know if the process would have made it through.

Professional and courteous assistance. Great communication!

They kept me in the loop on everything.

I felt like the communication was lacking, especially in the second half of the process. It became difficult for me (And my realtor) to contact my loan processor, and that become extra frustrating when repeated delays were experienced. The delays WERE outside of NewRez's control, so I am not upset about those, but the difficulty in communication made things extra frustrating for both myself and the sellers, potentially jeopardizing the sale.

Very easy process for a difficult loan

Ryan was great! I got lots of check ins. He answered all my questions, was kind and patient and got things done quickly. Very pleased customer. Thank you, Ryan

the closing officer asked for some mundane items that had no relevence, on the day prior to closing, which caused a delay in closing on time

Great work

Ryan was always available and extremely helpful.

Everything went quick.

Simple and good communication throughout the process.

Ryan was very responsive and prompt in answering our questions.

Closing was originally scheduled for 12/11 and the New Rez team worked with us to improve it to 10/30. I greatly appreciate there efforts that helped me get into my new home!

It was a loan assumption and therefore quite a lengthy process.

Great working with everyone. Only frustration was lack of communication at the very end . But overall process was very well orchestrated

The process was quick, they were very responsive, and they kept me informed.

They were all great to work with. Very informative and helpful each part of the step.

Thanks for all your help!

Very friendly, responsive and proactive and accessible

We were supposed to close a week earlier, but I was holding my money in the life insurance, which was not reassuring to the underwriters. Andrew Bily, with his experience, I feel he could have advised me to go ahead and take the cash from my life insurance and keep it in my savings account ready for the transaction. It caused quite the delay.

Timely submissions

Ryan and Andrew were both available/ answered most of the time instantly when I called

On my end, everything overall and generally met expectations. The initial timeline when first assigned Ryan as the loan officer where within reason and the closing date fell earlier than what was requested or the overall timeline for assumptions. The requested closing date was September 15th, with the likelihood that the closing would be no sooner than the end of August. The actual closing date ended up being August 24.

It was nice to receive phone calls and talk to the processor at different times throughout the process.

Ryan and Alaina were professional and courteous. Very helpful and answered our questions.

Ryan and Alaina were both professional and courteous. They kept us informed during the entire process.

Ryan did a good job of keeping us updated as we moved through the process.

Ryan was great, Kevin just followed orders but the underwriter was ridiculous

Ryan and his team were very responsive and navigated the loan process really well. I was quite pleased. I was unhappy that some of the paperwork was sent to the wrong realtor.

Very helpful and informative

Good communication, processed fast.

Ryan?s and Kevin?s customer experience. Everything else in the process before Ryan touched it was lacking and complicated.

Ryan was GREAT throughout our process. The other employees we encountered are not of the same caliber. Alaina in particular lacked communication skills and appreciation for responsiveness to MOST questions or concerns we asked. It was quite unpleasant to be days out from closing and still being asked for documents that had previously been sent. Between our agent and myself/husband we consistently had to prompt or remind her to communicate with us and the title companies. If Ryan would have been responsible for ALL communication and work on our behalf the recommendation score for NewRez would be higher. Unfortunately Alaina caused us the MOST stress during the time frame.

Great communication from both Ryan and Jessica, during entire process!

Officer was knowledgeable.

Ryan did great, the process of a VA loan assumption itself was the diminishing factor.

Closing dates got moved 3 times , for someone who Travels for work its very inconvenient to drive 1000 miles 3 times to make a closing date just to have it postponed. not sure if this was a newrez problem or other parties but its not ok!

Easy process. Only reason I wouldn?t recommend is I like face to face contact.

Just all around great service. Quick response times, very informative, etc.

Ryan was extremely helpful and I have no complaints with the loan officer/processor. The assumption process was a headache and not having a direct contact was less than ideal. I requested assistance filling out the assumption paperwork, as is stated on the paperwork to be done with the assumption team, and no one reached back out to me.

Responded swiftly and communicated each step!

Very punctual and helpful through the whole process

From the very beginning, I Newrez did not give me a hard time they took my information they didn?t asked for information to get it then turn around and they have to ask for more information and get it and so forth. They ask for everything only once and everything move forward. My only issue is the process took 45 days.

Ryan was a great during the whole closing process and understood what I was looking to do. He also helped me close in under 30 days and on time even after I had to switch from another lender last minute. I overall satisfied with the service he provided.

Jessica Siegler was amazing and always available to help with grace. Great employee and great human. Keep her.

Ryan was always very responsive to our questions and concerns during the loan process. Ryan returned calls and e-mails promptly and with the information we needed to move forward. I look forward to working with Ryan again on my next real-estate loan!

It took a bit longer than expected but it turned out good.

Very quick process and good, clear communication.

Appreciate the hard work

Being a previous customer saved time in the information gathering. I appreciated the repeat customer credit!

No hassles and good job.

Ryan was super communicative and so helpful during the loan process. He was personable and made the entire process less stressful and easy. I'm glad he was the one to help me- and can't thank him enough! He was great!

Everything was quick and efficient.

Ryan always provided great communication and responded to my questions quickly and thoroughly. He was also always friendly. He provided outstanding customer service overall.

The loan process is fast and I always get update information about the process. It was a great experience.

Ryan was easy to work with and always in contact with me and what needed to get done! The only thing I do not like is that I do not live in the same city as the loan office. I like to be faced to face with people.

The original lender I was working with before Newrez bought them were terrible. I could hardly get a hold of anybody for questions or updates. Once Newrez took over, the process was amazing. I was able to speak to actual people and I would get calls with updates weekly. Keep doing this!!

Yes I now have my new home that is just great for my family

The whole process was great from start

Easy process. Communication was great

We were kept up to date during the process and all questions and concerns were answered promptly.

Ryan and John were wonderful and so helpful and kind. Thank you.

Pleasent well business manored communication with grace of explaining what is and what isn't.

They made the process very easy and everyone was very helpful