Ryan was great! So easy to work with, always answered the phone, followed up regularly. Amazing!

Prompt, clear and helpful

Ryan was very easy to work with. He was quick to respond to any question I had and made the process stress free.

Ryan did a great job getting my loan closed quickly and without any problems.

Very seamless process. Ryan was very helpful

They definitely will look out for your best interest and you can always get straight answers whenever you need them.

Great to work with and made the process as easy as it could be

Ryan and Lidia Mendoza (processor) were absolutely fantastic. They explained the process and with their expertise and guidance, everything from start to closing was as smooth as anyone could ever ask for.

Ryan was outstanding and knowledgeable. He was very clear on expectations, timelines, and items needed. Easy to communicate with and responded with urgency. I would highly recommend working with Ryan.

Good service.

Ryan was professional,kind, and extremely helpful.

very helpful and knowledgable.

Ryans positive attitude, motivation, and communication are excellent!

Customer service was great. Everyone was helpful and clear.

Very smooth and easy process. The communication and quick response to all of our questions was amazing!

Communicable people

Very Professional!!!

Ryan and Tammy were always accessible and acted promptly to move the file to the next stage.

The people I worked with made the process clear and that made the assuming process stress free

Nice and easy process.

Ryan and Kevin were always available to us and were completely on top of everything. Had an issue at the end and delayed our closing but by no fault of Ryan or Kevin.

well organized and easy to work with

Total loan process was easy and quick.

Everyone was fantastic to work with and super helpful. The process itself took longer than expected.

Great job by everyone answering any and all of my questions as they arose. Overall a pretty smooth process.

Excellent service!!!

Ryan was absolutely on top of our loan and quickly responded to all of our emails and questions. It was a smooth process.

10/10 experience!

We set an ambitious closing schedule and Ryan / Kevin delivered :). They kept us informed along the way and we cannot be happier.

The process went great and Ryan/andrew went above and beyond to help us meet our aggressive timeline

Was a good experience doing an assumption loan which was new for most involved. Made for a good experience

Ryan Frantzen my Loan Officer and Katelyne Larkin-Sperduto my Processor were both so incredibly helpful throughout the entire process in providing invaluable and timely guidance every step of the way. I got pre-approved within hours after applying following an open house and Katelyne got me across the finish line for closing on time and in fact, ahead of schedule.

Ryan was always very kind and professional. He always kept my wife and I well informed and was crucial to completing this loan assumption.

Ryan and Frencesca were both outstanding. I had a lot of questions, and they got back to me right away which I really appreciated as a first time home buyer. They were extremely knowledgeable. The process was done on time with out any hiccups. I for sure will recommend NewRez to family and friends in the future!

Ryan and Andrew were very responsive, knowledgeable, and constantly updated me on any new details or tasks for my loan. Very professional and explained all details thoroughly. I am a first time home owner and I could not have asked for a better experience.

Communication was easy and often throughout the entire process

Ryan & other NewRez associates were great about calling with status updates, as well as quick to respond to my questions and in providing clarification, when needed. We are so happy to have had a great team to work with, thank you! :-D

I had a great experience! The whole process went smoothly, and every question was answered in a timely manner. I would highly recommend Newrez to anyone looking to purchase a home. Thank you for everything!

Ryan and Kevin were both honest, engaging, responsive, prompt, informative and caring.

The team is highly professional and communicates effectively throughout the loan approval process. They provide guidance on the necessary documentation in a friendly manner. Additionally, I would like to express my appreciation to my loan officer and loan processor for their support in ensuring the closing was completed promptly. Overall, this has been a 10/10 positive experience.

Very helpful answering my questions, kept me informed of steps taken. Called me frequently to keep me updated and ask if I need anything

The staff at NewRez were most helpful and I highly recommend!

Awesome experience.

Helpful, knowledgeable, and easy to work with

Ryan and Kevin were very diligent in their work. They always got back to me in a timely matter and answered all of my questions.

Gov process is terrible. Nothing New Rez could do about it.

The communication was great! However, the length of time to process the loan was extremely long.

Quick close for an assumption

He made the whole process as quick and painless as possible and always kept me well informed.

I am a first time home buyer and Ryan patiently answered all of my questions, and I had a lot of them. He made sure that I under everything and was very easy to get in touch with.

We appreciated how easy it was to communicate, and obtain answers, through the whole process.

Ryan Frantzen made the process of assuming this loan smooth and easy. I applaud his responsiveness and determination to help me get this home. This loan officer is a credit to your company. I sincerely thank Ryan and Newrez for helping this veteran family get into a home!

Ryan and Kevin, always quickly responded and helped me along the way. Went above and beyond being professional. Thank you.

Fast and efficient support

An assumption is a really uncommon senerio and he was more then knowledgeable about it and was a great help walking me through it.

They kept me in the loop on everything.

Very easy process for a difficult loan

Ryan was great! I got lots of check ins. He answered all my questions, was kind and patient and got things done quickly. Very pleased customer. Thank you, Ryan

Ryan was always available and extremely helpful.

Simple and good communication throughout the process.

Ryan was very responsive and prompt in answering our questions.

Closing was originally scheduled for 12/11 and the New Rez team worked with us to improve it to 10/30. I greatly appreciate there efforts that helped me get into my new home!

The process was quick, they were very responsive, and they kept me informed.

They were all great to work with. Very informative and helpful each part of the step.

Thanks for all your help!

Very friendly, responsive and proactive and accessible

It was nice to receive phone calls and talk to the processor at different times throughout the process.

Ryan and Alaina were professional and courteous. Very helpful and answered our questions.

Ryan and Alaina were both professional and courteous. They kept us informed during the entire process.

Ryan did a good job of keeping us updated as we moved through the process.

Very helpful and informative

Ryan?s and Kevin?s customer experience. Everything else in the process before Ryan touched it was lacking and complicated.

Great communication from both Ryan and Jessica, during entire process!

Officer was knowledgeable.

Just all around great service. Quick response times, very informative, etc.

Ryan was extremely helpful and I have no complaints with the loan officer/processor. The assumption process was a headache and not having a direct contact was less than ideal. I requested assistance filling out the assumption paperwork, as is stated on the paperwork to be done with the assumption team, and no one reached back out to me.

Responded swiftly and communicated each step!

Very punctual and helpful through the whole process

Ryan was a great during the whole closing process and understood what I was looking to do. He also helped me close in under 30 days and on time even after I had to switch from another lender last minute. I overall satisfied with the service he provided.

Jessica Siegler was amazing and always available to help with grace. Great employee and great human. Keep her.

Ryan was always very responsive to our questions and concerns during the loan process. Ryan returned calls and e-mails promptly and with the information we needed to move forward. I look forward to working with Ryan again on my next real-estate loan!

It took a bit longer than expected but it turned out good.

Appreciate the hard work

Being a previous customer saved time in the information gathering. I appreciated the repeat customer credit!

No hassles and good job.

Ryan was super communicative and so helpful during the loan process. He was personable and made the entire process less stressful and easy. I'm glad he was the one to help me- and can't thank him enough! He was great!

Everything was quick and efficient.

Ryan always provided great communication and responded to my questions quickly and thoroughly. He was also always friendly. He provided outstanding customer service overall.

The loan process is fast and I always get update information about the process. It was a great experience.

The original lender I was working with before Newrez bought them were terrible. I could hardly get a hold of anybody for questions or updates. Once Newrez took over, the process was amazing. I was able to speak to actual people and I would get calls with updates weekly. Keep doing this!!

Yes I now have my new home that is just great for my family

The whole process was great from start

We were kept up to date during the process and all questions and concerns were answered promptly.

Ryan and John were wonderful and so helpful and kind. Thank you.

Pleasent well business manored communication with grace of explaining what is and what isn't.

They made the process very easy and everyone was very helpful