Easy to work with, quick and efficient, follows up.

Such an easy painless process.

Simple and easy - pleasant staff

Very attentive to details, easy to talk to and they are committed to getting the mortgage completed!

Jonathan was very helpful and provided quick response to my questions during the process.

I believe everyone was very helpful and informative that made everything easy. Is I had questions or needed anything they were always there for us. They were always good at explaining everything to us.

The initial contact with Jonathan Webb was very encouraging and he explained a lot of details about the process that I was able to understand clearly. When Miles roll over, he also explained to me what to expect and accommodated 2 late changes I requested.

Very Responsive

Continuous updates kept me well informed right up to the closing.

Miles always staying in communication With me, guving giving me updates, and acknowledging my needs.

Jonathan actually followed up and handled the refinance (cash out) that I wanted after a complete failure and lack of communication with another representative from New Rez.

Took almost 2 1/2 months to close from application to closing when I first bought my home I was in it in a month and a half Not sure why a refi would take so much longer

It was fast

Transparent, responded same day when requested, kept me informed, answered my questions.

Jonathan was knowledgeable and spoke confidently about the loan process . He was fast to respond to any questions we had

Jonathan and Jessica were both very helpful when I had questions or needed assistance. My first loan officer was not very helpful or informative but upon switching to Jonathan, everything changed for the better.

Easy and quick and effective process

I was kept informed with every step of the process.

Very good communication

Everything was great! Thank you all so much for everything you all did for us!

Jonathan was very good and informative. I did reach out a few times to find out what was going on - I would have preferered additional communication, even if there was nothing worth noting to communicating.

Thank you!

Communcation through the process about was needed and what the next steps were.

Outstanding communication. . .

Jonathan and Eton were key to making this a great experience, and I cannot thank them enough for their help.

Very easy on my end

The process was easy and I was well informed of next steps and expectations.

It took way way too long to close my loan ..I had to cancel not one but two plane flights and miss an important family function..my credit report was held up by a transaction from over 30 years ago that had never shown up during my last two refinances... under writing really held up the process..Jon Webb and Camille Frewin were a pleasure to work with and i felt they had my best interest in the for front..

He was very helpful

Keeping me up to date on process

Jonathan was super nice knowledgeable and professional. Matthew was great at getting us through to closing and was very patient with me.

Thank you!

This was the easiest process ever.

Clear communication, quick resolution.

Mostly painless. All who I worked with were plesant and helpful.

Things went very smoothly and quickly

Great job!

The knowledge of the Mortgage process. Johnathan kept us updated on the progress of the loan. So friendly.

Easy and honest.

Easy process, Johnathan was very helpful throughout. Closing was a breeze.

Responsive to all inquiries.

Great experience

Jonathan was informative and polite. He was always available to answer any questions we had.

The process was smooth because of the great job by our loan officer, in particular with communication.

Great service and communication!

Jonathan was so transparent, helpful, and kind from start to finish. He made sure to keep communication open and answer any questions I had. He explained everything in detail and helped me make a good decision for my family. 10/10 experience with Jonathan W.

Quick response times, professional, courteous, knowledgeable

Easy and quickly handled

Good communication, easy to understand, speedy progress and friendly staff. GREAT JOB!!!!

It went faster than I thought. Smooth sailing.

Professional, timely

had a great experience with the service that was provided. thank you to your whole company that helped us .

Thank you for all of the help and work that went into this process.

The Communication Whenever I had a question, he would get back to me as soon as possible within a day to resolve any issues or questionsthat ahead.

Communication was excellent.

It was fast

It?s not about John Webb. The processing could have gone smoother. There was an issue with my work history documentation that I thought I resolved. Then my closing day came and went so I called. They needed a different document than what I sent. They could have notified me of that a week earlier. So, I closed a week later than I expected. No issue with John Webb. It was after him.

lower interest rate

Working we me to make my refi possible

The entire process

I was treated with professionalism and respect. Your team made the process painless.

Being informed and knowing who to go to with questions.

Pleasure to work with.

Everything was seamless and communicated timely. Made it way less stressful.

Jonathan provided me with very professional service from the beginning and kept me informed through the process.

The whole process went smoothly. John was a great at communicating with us wich can be difficult over the road. Thank you all so much!!

Nice team, easy to talk to, got back to me in a timely manner. smooth process.

Outstanding customer service, reliable. Jonathan and Jennifer made our experience easy and made sure we understood everything.

Thank you for helping with this loan. When I initially reached out to NEWREZ, I received an email very fast. Although I had issue with bringing up documents on the computer or issues with my password, Jonathan walked me through the issues. Very pleasant person. I never felt like I didn't know what was going on. Thank you

Communication and constant updates of the process

The people that facilitated our loan.

Jonathan and Maverick were kind, diligent, patient, and solution-oriented from the beginning until the end of the process. With my gratitude, Jose Noguera

Never mention that i may close within three weeks and never use paper checks for debt payments. Today?s technology will allow on line payments to be made somehow. Jonathan was very enjoyable to work with though.

IIt was good

Everything

Providing and simplifing a vast amount of info

Communication was very good, and the process was smooth and quick.

It was simple and quick!

Quick service and very professional team! Thanks

Very helpful courteous. It did take longer than expected.

Very smooth and easy from my perspective and I was kept informed the entire way

Excellent communication.

I was informed all through the process and could call anytime I had a question

Very good service from beginning to end

The communication was the best part. Everyone was easy to contact, answered my questions, and were so friendly doing it all! Mr. Webb checked in with me regularly and answered all my questions! Thank you for a comfortable experience!

This by far has been the absolute best experience I have ever had . I have bought and sold several properties in my lifetime. But, this refinancing experience has been phenomenal! From beginning to end, always informed. I want to personally thank Jonathan Webb, Jennifer Santaniello, Debbie Doyle our home appraiser and Victoria whom came to our house to sign the finalized paperwork. I recommend NewRez to anyone needing to refinance. Great company all the way around!!! Thank you so much.

I had a very good experience with Nw Reyes, and with Jonathan

easy process and great communication

The process.

Easy process from start to finish

New Rez made the process so easy and seamless!

The people

Very nice people. Helped me out tremendously!

Quick, efficient

This was my first time ever refinancing my home, so I did not know anything, nor what to expect. I was about to rethink applying initially after my first conversation with Jonathan Webb on Wednesday, January18, 2023. However, after listening to him trying to explain different things to me, in an effort to help me make a more informed decision, I was onboard. I admired how Mr. Webb followed through on what he said. For example, when he said he would call me back, he always did. He responded to my emailed questions or phone calls in a timely manner. Most importantly, he was always professional and polite. Integrity is paramount for me, and Jonathan Webb exemplified that indeed. Another thing, after Jonathan Webb completed his part of my Refi process, Karissa Bouchard was my contact person. Although I knew that, I reached out to Jonathan Webb one or two more times, and he still responded to give me clarity on any questions/concerns I had. I followed everything Jonathan asked me to do, and everything turned out just as he had predicted. I am so grateful to him and his services to me. Regarding Karissa, she was just as pleasant and reliable. I could call or email her regarding anything, and she would respond in a reasonable amount of time to give me clarity or peace of mind. Karissa helped the Refi process continue to flow smoothly. She made sure everything was in order. She shared what would take place and when, and she kept me informed of the "Next Steps." Karissa told me of the date of closing, the name and contact information of the Notary that would come to my house, and shared when she would be available if I needed to contact her for anything. In addition, the Notary, Mr. Milton Green with BC Law from Decatur, GA was awesome as well! He entered my home with a smile, greeted my mom and I, and was friendly throughout the entire Closing. He was finished in twenty-seven minutes. Finally, the BC Law Disbursement Team delivered the funds within four business days as promised (2-16-23). The cash-out bankwire was in my account Friday morning (2-17-23), and the pay-out checks were in a FedEx package on my front porch when I got home the same day. Now, that's service! Outstanding service! I am amazed at how quick everything took place. I started the Refi process on Wednesday, January 18, 2023, and closed on Saturday, February 11, 2023. Wow; that's less than a month! SIMPLY AMAZING! I would HIGHLY RECOMMEND the NewRez Team to anyone! It was spectacular from start to finish, and definitely an experience I would never forget! I am still in awe! Thank You, Thank You, Thank You!!! Sincerely, Yolanda J. Canty

Kept me informed as we moved thru transaction. Jennifer is a sweetheart!!

I greatly appreciate that every time I called either Jonathan Webb or David Stewart (the processor), they actually answered their phones! Many companies make you leave a message and may or may not ever return the call, but these guys were always available either by phone or email to answer the many questions I had. Jonathan explained everything VERY well and David updated us as needed along the way. The process was as quick as it could be and we are very satisfied with the experience. We look forward to working with NewRez for the foreseeable future!

Jonathan and Shawna were exceptional. They were both very thorough and answered all of my questions. They certainly made the process that much easier!

Kept me updated on the lian process. The loan closer, Alaina Cavill was fantastic! So was Jonathan Webb.

It would be better if given a list of all documents required at one time. I felt that I was being strung along

Informed me well and very helpful to walk through the process. Thank you.

Jonathan was very helpful and knowledgeable. Everyone at Newraz responded quickly to calls and e-mails.

Everyone we dealt with were pleasant and helpful. Was not a difficult process at all. Thank you

we made lone

John was super helpful from the very beginning and really took the time to ensure I was getting the best refi option.