Steven was very professional, easy to work with and excellent communication skills. He was very helpful and knowledgeable.

Excellent to work with

Quick and easy

I can't say enough good things about him! He is incredibly skilled, personable, and pays attention to every detail. I wholeheartedly recommend him to anyone looking for top-notch service. Fantastic job!

Steven was very helpful, professional, responsive to my questions, and informative. A great experience all around!

Hello all, Thank you so very much for all everyone has done. Steven Frey, we spent much time on phone calls,emails & texts. Always very professional, respectful & helpful. Thank you. James Nelson, more challenging info to locate,and all has come too pass.As phone calls, etc. Allways professional, respectful & helpful, Thank you. All others team members involved, Thank you all very much. This adventure has come to and end,all is well. Peace,Love, and God Bless you all. Thanks again. A very pleasant experience. M J Lambert

Steven was very friendly and walked me through step by step what I should expect during this process.

Steven was accessible if I had questions and always responded quickly. As for Newrez, there were times I received email requests that I thought I had already completed. Very confusing.

Excellent!

Steve was very easy to work with and made the process less complicated than we thought it would be.

Easy process and knowledgeable people.

Timely communication

The communication, explanation, and continued effort from the beginning to the end was great! However, I would say that there should be better system communication within Newrez. During my refinancing process, I did receive a call and letter stating that I was behind on my mortgage payment. I had to explain that I was refinancing and closing the next day. I think that is unnecessary stress placed upon the consumer.

The staff at Newrez were very helpful. They answered questions, and were there with me step by step throughout the process of my task. They were friendly and supportive.

Steven is a very professional person and responded to our concern ASAP

Streamlined process! Just what I needed. So grateful.

More communication when there was a problem with retrieving needed paperwork.

Very good informative and helpful Stephen and jessica

Great communication, my outcome goals were taken heavily into consideration, consistent engagement

Tell client that it?s not a quick process

Two words. "Smooth Transition". Thank You

Everyone was amenable. Easy to get along with too and explained everything very well.

Steven was professional, knowledgeable, easy to understand, was very patient with me, and answered questions even if I asked the same question several times. There should be more Steven's!

The communication and knowledge of all ye members

Both Steve and Justin were consummate professionals, always on hand to answer questions and were honest throughout the entire process. Very much appreciate their help.

The loan officer and processor are very communicative, everything went fine. It was very good, and im satified.

I was kept well informed. They explained the process very thoroughly.

I believe it was the former loan processor who left during the loan application. He did not keep me very well informed. I don?t need phone calls, just an email to touch base. Steven Frey was very hellpful and put my mind at ease.

Steve & the team was great and made the experience easy to complete.

Whole process was easy and quick. Thanks steve

The service was good , good communication

The process was easy.

Very professional staff that cared about me as a person. My calls were answered right away. I was treated with kindness and courtesy at all times. Best team ever.

It was a simple straightforward process and Steve helped me through it. Everyone who was a part of it made me feel supported.

I was always made aware of actions needed and/or taken. Process was easy and timely. Steve was very kind and understanding of my needs and provided excellent customer service.

Loan officer was always available and willing to answer questions.

Steven Frey and Jennifer Santaniello were very helpful and knowledgeable throughout my entire process which made everything at ease. I would recommend everyone to consider NewRez as their Home Mortgage Company. Thanks again Steven and Jennifer for all your help and I will definitely give you a call in future on my next loan adventure!!

all my question was answered and keep me inform though. the progress but need to stop sending so much paperwork after everything is done

Steven was very informative and helpful throughout the refinancing process. He made things very clear and prepared us in advance of each step along the way.

Steve was extremely helpful and patient at every step of the process! He guided me and assisted me whenever I needed help, which was often! I will recommend to others to use Rez and if the are lucky enough to work with Steve they will be happy!!!

The People were Phenomenal. Everyone was pleasant and knowledgeable during the entire Process. I want to Thank each and every one of you that helped me through out this journey

The overall process of getting this loan was easy.

If things were explained better

Timely reponse. My questions got answered well.

Communication, Effectiveness, Thorough, and Timebound

Steve was responsive, pleasant, well informed, and focused on providing me with a loan that made sense for my situation.

Great job u are the best

Patiently persistent, responding to all my concerns and helping me continue the process even when it looked like it might not go through due to weather concerns with required repairs.

Good communication. Friendly. Very helpful. Above and beyond to get it done.

Steve was very flexible and communicative

Steven had great communication and was very informative about the process. He was very patient with all my questions and answered them thoroughly.

The team working on my behalf was great.

Convenience and thoroughness

Was kept updated and in the loop at all times.

Very informative.

Better communication once loan went to underwriting. We went days without a response after it left Steven Frey.

Steve made this experience easy. He was always available to answer questions, was very kind, knowledgeable, checked in with me frequently answered all my concerns, maintained documents for us and walked us through all the steps on signing all documernts! He felt like a family member who really cared for me and my husband. I would recomend him to any family member or friend looking to refinance. Steve was outstanding in everything he did!!!.

Constant communication

Steven Frey was awsome throughout the process, I asked for something and he delivered, fantastic man to work with throughout this process, thank you Steve!

Good communication

My experience with Steven Frey was excellent. I had some challenges through the process, but I stuck with NewRez due to the straightforward and informative information I received from Steven. I also had a good experience with Justin Miller. He communicated well and kept me informed.

Jennifer and Steven were great ! I had no issues with the process. Everything was explained , and I had no worries.

Kept me updated

Everyone was very nice, easy to talk to, and kept me in the loop with all the steps

Communication and transparency

Steven Frey and Miguel Mendez were so great to work with. Every question was answered timely and thoroughly. I truly enjoyed working with them. They made me feel secure in the process. So glad I called. I already recommended to my friends.

Great communication and very pleased with everyone involved

The communication between me and ptocessors and the loan officer

Steven was very helpful and so easy to talk to. He made the process very simple and easy!

Great communication from start to end. A liitle confused with online NewRez website when tasks were needing to be done and when no tasks needed completion. Thank you NewRez team for all that was done to help make this process as smooth as possible. HAVE A FABULOUS SUMMER...??

Stephen Frey was easy to talk to and helped me through the refinancing process.

Steve is a professional alway availabel to answer my questions and kept me informed on vital information. He was knowledgeable about the loan process and vey patient

Everyone was friendly and worked hard to help us accomplish our goal. They kept us informed every step of the way.

Steve Frey and David Stewart were very efficient and always answered any questions that I had. Both were very positive and friendly. When I called either with a question they were professional and never made me feel that I was bothering them. Both were very knowledgeable and I'm thankful I was able to have them to help me.

Steven was fantastic to work with during this process. He was very knowledgeable, kind, considerate, friendly, and conscientious. He communicated frequently and kept me in loop through the entire process. He was also very quick to respond to any questions I had. I truly enjoyed working with Steven and New Rez during this process.

Everything went great

Steven and Maverick made it easy to work with them. Very knowledgeable

Everyone was very helpful and there were no surprises along the way. Steven communicated very well and we appreciate all of his help and knowledge.

Newrez was very considerate and informative about everything they were doing. Thank you very much.

Very helpful staff

Steve was very knowledgeable, spoke in terms that we could easily understand, and was very patient with us. He was quick getting back to us when we left a message, the few times he didn?t answer the phone when called! In short, a pleasure to work with!

Great communication. Ability to meet needs.

It closed in a timely manner.

Steve was always accessible and informed!

All of my concerns and questions were answered to my satisfaction. All persons I interacted with outside of Steven and Karissa were as equally courteous and helpful.

The communication was very clear and consistent. They worked around my work schedule and help expedite my appraisal to close early.

We were never wondering what was going on..Mr Frey kept in touch and when we moved on with Ms Garcia she never missed a beat..what a GREAT experience overall..would not hesitate to refer business your way..Happy New Year

Steve, was very personable, knowledgeable, and kept me up to date. My experience was great with NewRez. My interest rate was not what I wanted. That's due to the current president that we have. That has nothing to do with Steve! Again, Steve and his team was great. Thank you

There were issues that created weeks of delay and frustration. While some were caused by neither lender nor borrower, others were internal to the lender or their chosen vendor. I continued my NewRez loan application because of the professional yet personal manner in which I was treated by my loan processor Katherine De La Cruz and my loan consultant Steven Frey. I am satisfied with the finally funded loan...and relieved.

Steve is a professional, very good at his job. Newrez is fortunate to have him.

The communication and access to online services.

Everyone and everything

The online paperless process and the right amount of contact as needed. I also liked that fewer requirements needed for the refi process.