The process was easy to understand and required minimal work on my part.Once I was able to gather the needed documents and the approval process was completed, the Closing soon followed successfully.I would say that Chelise and Newrez did a great job for us.

She was very professional and nice. Answered any questions I had and was always available when I needed her.

She was very helpful Friendly and very informative

Ms. McGhee was very helpful and informative. She made the process go very smoothly.

Very satisfied. Very helpful in supplying us with the information and service we needed.

Chelise was attentive, explained things we questioned and responded quickly.

Very prompt with incoming information and with return phone calls. Very helpful from beginning of process to the end. I would very highly recommend Chelise.

Highly recommended to everyone, stellar customer service

Best ever

Shay and Camille were so very nice and helpful!

Chelsie was MOST EXCELLENT to have working for us. Always kept in touch at every turn. It was quite reassuring to know we could depend on her for information we needed. THANK YOU CHELISE!

Chelise exhibit a professional and patient demeanor which is vital for this type of experience. She's very articulate and a pleasure to work with.

Everyone was very friendly and helpful

Everyone was helpful from the 1st phone call. We had no problem. We tried to go to our local bank, which Beverly has been connected to since 1966. We finally gave up and contacted New Rez. Everyone answered all our questions and we didn't have to push buttons on the phone to get a human person. We will gladly tell everyone about New Rez if they are in need. THANK YOU FOR ALL YOUR HELP.

We encountered a few glitches along the way, but what truly matters is open communication and honesty. Che acknowledged one mistake with transparency, and we worked through it together. It turned out to be a valuable learning experience for both of us.

The communication during communication during the process.

Great experience!!

There was so many details about the loan process we kept forgetting about what stage the loan was in. I commend Chelise for her & the manager's dedication, patience and professionalism.Miles was so patient and customer-oriented to "repeat things he had already told us". Thank you all.

Constant communication was vital.

Excellent communication from all parties. Easy to sign documents. Everyone was available for questions or concerns.

The team was very clear and met all my expectations. I am a newly widowed and had no experience with finances and Chelsea had to kindness and patience to provide me with kindness and professionalism to get me back on my feet and for that I will always be a customer

The people part and communication were first class. However, paying off the balances with checks is very hard because most services have paper less billing. And getting a paper bill is difficult. It would have been better to electronically make the payments.

customer service

The process went smoothly and quick. Easy to get all the information we all needed. Very friendly customer service.

The easy process

Great experience with the entire team.