Great experience with the entire team

Mark was so helpful and guided us through our process. He is very knowledgeable and very understanding. We can’t thank him enough. He is an excellent example of how customer service works!! Thanks Mark

Very friendly, helpful, and easy to talk to. Great guy overall made the process easy.

I enjoyed speaking with Mr. Evans on every occasion. I consider him, a man, of impeccable character. He was always polite and patient. He would answer every inquiry I asked, without allowing me to feel, I asked a dumb question. I truly appreciated the experience ... M.E. Quarles

very helpful and always got back to us right away.

Informative, polite and quick to respond to questions

Refinancing with NewRez with Mark was a great experience! Mark & team were very helpful from beginning to end, providing guidance throughout the process. Made our refi easy!

It was pretty straightforward at a decent rate

I spoke with Mark last year about what options were open to me. He made such a positive impression I saved his contact information and called him back directly when I was ready. He explained this process clearly and was extremely patient when I was indecisive. He was easily available by phone with any additional questions or concerns I had.

Extremely pleasant person to work with. Listens very carefully and can answer all of your questions clearly. He knows what he is doing. I could not be happier with his professionalism. Thank you Mark!

Mark Evans and the Newrez Team are amazing. From start to finish, he kept us updated on the progress of our refinance and was always very helpful and professional.

I would say it was a very smooth process.. All my questions were answered and calls were returned promptly… Georgia was absolutely Amazing.. Thanks Everyone for all your help.

The whole team from start to finish was great, mark evens got us a better interest rate and the whole process was done in 3 1/2 weeks . I would recommend newrez to someone looking for a good honest company.

He was kind and patient

Mark was so informative, polite & respectful, helpful & patient(even to the point of walking me through the endless pages of paperwork) and never in a hurry to move on until I understood the whole process.

Definitrly would recommend.

Without Mark’s help the loan process would never have happened. He was. Helpful. Informative encouraging. And personable. Thank you Markl

Great job ??

Mark Evans was exceptionally helpful, patient, detailed, thorough, informative, gave full disclosure and professional. Mark went beyond to ensure that our request would be able to fit within our budget.

Mr. Mark Evans made the refinance process so easy. Responsive when reaching out to him with concerns or questions. A real MVP!!

Linda and Mark were great support

Both mark Evans and Maggie chilton were amazing to work with. I work long hours and am on the phone all day. They were flexible and contacted me using my preferred method and provided polite follow up to keep me on schedule with submitting documentation which was very much appreciated. They identified my needs quickly and made the process so easy. I wish all transactions at other companies were as seamless and professional as this one was.

Jessica was amazing

Very personal and kind. Explained in detail and answered any question quickly.

All the help I got from all the staff

Everyone was very helpful

Professional and accurate detailing of the process from start to finish. Well done.

Very fast communication when I needed it or had any questions.

It was a very easy process

I would like to thank Mark, and Jessica on a smooth HELOC process. The entire process was well explained and played out as expected. Mark, and Jessica were always accessable whenever I had a question. Thank You Newrez for all your support over the years. Ron Elliott

Loan processor and officer were great!

The Agants

Just knowing Newrez was there for me.

Mark was very informative and helped me choose my best options. Jia kept me informed throughout the process. I tried to refinance with Newrez about 2 years ago and these things did not happen. This was a much better experience.

Being able to skip the two months payments was truly a blessing and the monthly savings was GREAT.

Fairly easy experience with your knowledgeable staff

Both Mark and Eton were very professional pleasant and always responsive to all my questions or concerns. I felt totally taken care of and trusted their advice.

The initial stage of the process was fine, mark gave us good information and answered questions but some of the information was not submitted or missing by the time it got to Linda, so we had to resubmit, slowing the process. Linda wasn?t as communicative because she was out on PTO and then out due to sickness, which I understand, but someone should?ve been there to backup and provide feedback. We were delayed another week, I?m not sure what the hold up was on the 3rd week, so from start to finish the process took around 10 weeks.

The ease of the process. Zero hoops to jump through. It felt as though everything was being done FOR us.

They kept me well informed and contacted me

Friendly , accurate

I was able to meet my immediate and future financial goals through Mark Evans?s expert advice!

Fast and easy transaction

Mark was fantastic.

Mark , initially and Sonja as she was joined in the process were ABSOLUTLEY AMAZING, they answered every question, provided all of the information that I had and walked me/us(my wife) through every phase that we didn't completely understand or had some difficulties with, OVERALL THEY BOTH WERE GREAT AND I AM VERY SATISFIED WITH HOW THEY HELPED US COMPLETE THE PROCESS, THANKS TO THE BOTH OF THEM

Great job!

For the most part, great communication and knowledgeable people explaining the process and availability of contacts for questions, however during the processing portion there were a few times we had to reach out instead of being kept up on the process and we were told our checks would be overnighted and we?re still awaiting them!

Was able to meet our needs.

Getting it finished

Everyone was very, very easy to work with. Communicated well and often. Throughout, I felt like they were acting in my best interest.

Appreciated the consistent communication and prompt responses

Our processor wasn?t communicating thoroughly and hasn?t answered the phone or replied to our email(s) when we have questions. We complained and no one ever called back as promised.

Newrez is professional and quick to respond to all of our questions. We have been satisfied with their service for serval years. We always share how great our experience has been with our friends and family!

Mark was personable & patient. We had to repeat the application process due to a death in the family. The only thing I was confused about is why we knew the payment amount but we didn?t know the rate until after the app was completed. I may have thought twice about it because the previous rate was lower. But we weren?t unsatisfied with Mark.

Mark and Vanessa were very communicative and helped me every step of the way. They made this process efficient and smooth. Very happy with my experience. 10/10!

Very easy to get questions answered fast and team was very pleasant to work with.

Mark was informative, professional and pleasant.

Everything went smooth and efficient with both Mark Evans and Frank Diaz. They both knew the process and communicated it well to us.

The loan originator and processor made everything easy and did a good job at informing me and guiding me along the way to the end.

Quick and easy

The requirements were simple and the process was pretty quick.

Communication was clear and timely. Our questions were answered effectively. Mark was friendly and knowledgeable.

Mark was very helpful and personable through the entire process.