Randall is efficient and easy to work with.

My experience with Randall was good. He communicates well with me and made the process easy. I definitely recommend him to anyone who is interested in financing a home.

Randall and team were excellent. Made the process easy and kept communication with us when needed. Thank you

I would say it was very easy. They walked me through everything.

OUTSTANDING

Very proficient and professional with handling my loan request

Helpful and courteous. Promptly responds to emails/calls.

Randall heard what my intentions were with refinancing my loan upon my initial request months prior, and when market conditions were favorable he reached back out and we successfully completed the process smoothly!

Very informative with the process and giving me information.

Was easy and quick

Randall was very communicative and polite. He kept me in the loop at all steps of the process.

Very helpful

Very knowledgeable of the whole process. Always kept me informed. If I had a question they always got back to me as soon as they could. Very easy and headache free process.

This was the easiest, I have ever done. Having purchase & sold several homes thru the years. The staff was professional and easy to contact. Planning on recommend this staff and company to other people. Excellent service.

I will like to thank Randall Oestreich for his outstanding customer service he worked so promptly to help us close on our home by Thanksguving Day I cried with tears of joy. I will recommend my Family , Fremds to contact Randall Oestreich for any home refinance and home purchase . I will also like to thank Lisa Snyder loan processor she return my call promptly. I will also like to thank you for your support and encouragement. The entire team is outstanding.

Everyone kept me well informed and made efforts to catch up with

Professional Responsive Caring

Everything went smoothly.

The whole process was worry free & I felt supported throughout. It couldn?t have been easier.

The communication process.

The process was very straightforward and handled professionally.

Awesome Service great people . Love and enjoy this company

Everyone was friendly and on top of everything from start to finish.

I was informed through the process in a timely manner

Easy and low stress

It took a surprisingly long time considering NewRez was my current loan provider prior to the refinance. Randall and Camille were great to work with, but the entire process seemed more complicated than expected.

We've been putting this off thinking it would be a headache, but it went so smoothly I was very pleased.

The team always kept me informed and guided me every step of the way.

Well informed

The communication throughout and the processor who came to my home Latricia...very organized and professional.

Randall and Miguel made the process so easy kept me so well informed it was a seamless non-nerve-racking transaction. They are high-quality employees and definitely deserve 10 stars. Thank you to everyone at Newrez!

Communicative, easy to work with

Excellent communication all along the process

Everything from finish to start

Underwriting challenges

Very easy and fast in the application. Updates on the progress of the loan on a regular basis.

My loan officer Randall Oestreich was amazing he kept both my husband and Informed on every step during the refinance loan process. His Customer and communication skills are excellent. My husband and I are planning to purchase a home in October. I will definitely reach out and recommend my loan officer .

Representative kept in contact through out the process and let us know of any and all updates as soon as they occurred.

Randall and Jonathan kept me very informed throughout the process. My financial circumstance was a challenging one and they both took time to understand my financial goals while also preparing me for what was likely to happen and what would be required of me. Professional, courteous, respectful and most importantly honest. They were top notch!

This is the worst part of my experience. I was trying to be nice and give feedback however in order to do that I have to actually write more info( 10 characters ) min? Annoying

Assistance throughout the process

Very friendly, and Newrez made it very easy and fast to refinance.

Everyone kept me well informed

Vanessa could have been more responsive with her replies to our questions

It took a little longer than I expected. However, it went exactly as was discussed the first day except for timing

They got the job done

.Mr Randall is the one who is at right place. He makes things happen

all the people involved

Thanks everyone

As a Veteran I?m glad that the people of Newrez handled my loan from start to finish. I would strongly recommend all my fellow Veterans to reach out to Newrez when financing Your new home or Re-financing Your current home. Newrez makes it a very easy process which I was informed during the whole process. Thank You Newrez!

Randall was extremely patient and very kind, truly grateful for his help and support throughout this whole loan process. Thank you very much!

It was great because NewRez proactively contacted me about lowering my interest rate and decreasing my monthly mortgage payment.

The line of communication and keeping me informed

Randall and the team were top knotch

Everyone was very helpful and communicated clearly.

At every point I was informed of the procedure

Randall and Miguel were both very communicative and helpful. They also responded to any questions we had in a timely manner. They were very approachable and we appreciated their efforts very much.

The transaction was quite lengthy, however, the communication was great, everyone was very good with working with us on documents they needed, etc. We are very happy with our results.

READ THE TXT MESSAGE I FORWARDED TO YOUR IBOSS AROUND LOAN FUNDING DATE.

Came together in a good time frame.

Loan process in timely manner very courteous and informative customer service from Randall and Katie

The team made the process fast and easy

All my questions were answered thoroughly and promptly. Put me at ease. Also the process was smooth and painless. I appreciate that with my busy schedule

A person can only give an awesome praise for a team of people who worked expeditiously to achieve ?said? clients goals. I whole heartedly give my appreciation and thanks to those whom helped me ??

Randall and Jessica made everything crystal clear and help me understand everything perfectly

THE REASON WE HAD SUCH A GOOD EXPERIENCE WAS SHAWNA PILSNER. SHE WAS ON TOP OF EVERYTHING AND KEPT US WELL INFORMED. SHE DESERVES A 10 PLUS RATING. WORKING WITH SUCH A PERSOANABLE, KNOWLEDGEABLE PERSON MAKES A DIFFICULT PROCEDURE A PLEASURE. GIVE THIS WOMAN A BIG RAISE. SHE IS A VALUABLE ASSET TO YOUR COMPANY.

Great loan officer and processor

Haley was my favorite part. She was very personable and made you 100% comfortable with explaining the steps and process.

The communication and the quick response with any questions.

keeping me updated

The education and the walk thru process. And the kindness of the Loan Officers. I was very nervous about the process but working with Randall Oestreich and Katherine Wilder was the GREAT experience that I had working with them. Thank-You all...

All my questions were answered and the loan process was made very easy for me.

They listen well

Excellent team

Randall was responsive and great to work with.

Because of my past experience, I was reluctant to initiate my loan. However, from the moment I made my first call, I found everyone to be pleasant, informative, and most importantly, professional.

Randall and Karissa were both very professional and both were easy to get ahold of if I had a question.

Professionalism, and kindness.

Very informative and quick with communicating every step of the process. All around good with Randall and the newrez company

Getting the loan done before end of year.

Randall O and Jennifer S both were very kind, professional and knowledgeable to my unique situation. Thank you.

The communication with Randall was excellent.

Your underwriting dept cost me $300 a month for

Kept me informed about the loan

More transparency during the process as to why numbers were repeatedly changing..easier contact with my loan processor and loan officer..I was told multiple times to contact if I had any questions,only to be sent to voicemails when I did on many occasions