He was amazing. When we didn't understand something, he was very welcome to help us out.

Professional throughout the process.

He was very patient and knowledgeable, and responded very promptly to any questions or concerns I had

He was great. Very responsive and helpful

Very Responsible And Accurate With His Tasks

Friendly and very knowledgeable and quick to get back to you if any questions or concerns

Mr. Visser, as was everyone I dealt with in the process, was very professional & thorough in navigating me through the loan process.

He was great to work with . Nothing bad to say!

Superior! William is a mortgage professional that shines! Explains the process in a detailed, congenial way. No pressure, just helpful and clear about getting the process done. Always available when questions come up and committed to keeping the customer happy. So happy and thankful that we got to work with him and Newrez! Thank hi for us!

very professional, well-organized and accessible agents

Expert great experience

Very easy to navigate the refinancing by looking at different options that met our needs

Working with William was an amazing experience!

simple process

Very responsive and helpful

Absolute professional and very helpful. Pleasant to deal with and always on the ball. Great job

Great experience, from the start to the finish. It's a great feeling to know you and your team were there and going forward if needed. Thanks M.L.Horton

William was excellent to work with throughout this process. He was extremely professional, patient, knowledgeable, and set expectations upfront. I had a lot of refi offers and I chose to stay with Newrez not because of the rate offer, but because of the trust and positive experiences with William. Matthew Gorney was also great to work with in our experience.

William was so helpful and communicative.

My experience with the William went very well. He was helpful and explained everything clearly, and I felt comfortable with the process.”

Very helpful staff during the entire process.

William was a pleasure to work with, Answered all our questions.

William was super friendly, helpful & efficient. He made the whole loan process seamless.

William was extremely professional in his approach and excellent at responding to any questions I had. It is by far the best refinance experience I have had over the past 20 years.

Everything went smoothly, great customer service

Friendly understood the ask and executed

Explained the loan process clearly every step of the way.

Very easy to deal with. William was very helpful. The second person we dealt with, Darryl was nice but didn't explain things very well. One example was what were the actual final expenses associated with the loan. I knew there would be some but not exactly how much. Overall, it was a good experience. Thank you to William for making it that way.

William was all along the way friendly, knowledgeable, prompt, and thorough.

William was great to work with, always kept me updated throughout the process, and listened to our needs to find the best options do our situation.

Very professional and knowledgeable in helping us along this process. Thank you for all your hard work and great customer service ????

William was nice, friendly, and knowledgeable.

William was very knowledgeable and professional when explaining the options available to us. He was very patient and answered all of our questions thoroughly.

Would recommend. Process went smoothly.

Excellent professional service!

He was great and informative. He followed up with us almost a year after our initial inquiry when rates were better. If he had not done that, we would not have known. Saved us money on our rates and was a pleasure to work with!

Everyone made this so easy! William listened to what we wanted in a refinance and made it happen.

Everyone was thorough and patient when I need more explanation. They were also timely in responding to voicemail messages.

Quick and easy

Willam was great to work with. He was very thorough about everything through the whole process

Everyone we worked with was professional, kind, and always available to answer questions

Excellent service, professional and courteous.

William did an excellent job attending to my loan application and answering my questions. I would highly recommend him.

He was upfront and honest. Unlike the prior agents that handled and stole my entire escrow fund in Nov. of 2023. William Visser finalized the same info that was given to me to review.

We were pleased with the level of attention and efficiency of replies and answering of our questions. Service was friendly and informative. We were kept up-to-date on the process. There were a couple of delays but they were handled professionally. Overall we found the customer service to be excellent. Having agents/processors who were personable and engaged made all the difference.

The process was smoother than I expected

It’s a very simple & easy process.

Good company, easy to work with

William is knowledgeable and professional.

Other than a couple of clarifications here and there, the process went pretty smooth. A couple points in time, we received sets of electronic documents from William then received the same set of documents from Nicole which had us reach out to see if the documents were doubled up. It confused us for a moment but after a quick email conversation, we were put at ease of what was sent. Overall, a very good process.

William was very easy to work with. He answered all of my questions in a timely manner and kept me informed of the process. He set expectations and met them as the whole process took less than a month from start to receiving funds.

It went very smoothly and no surprises

William was very professional and helpful.

Was very helpful in the process

He did a great job, friendly and thorough

Communication was great, just a shame that business practices are now remote and not in person, you do not get the same experience meeting one on one, it seems to be the new way of business, iris too bad, it really is not a good experience when you have questions that should be answered face to face

Very responsive.

Very friendly took care of business professionally. Easy work, stayed in contact with me and answered all my questions.

Thank you for all the help, it’s greatly appreciated.

Knowledgeable and helpful during the whole process. Would highly recommend.

Great service. Knowledgeable, professional, and excellent communication.

William and Jessica were perfect very professional, they made my life easy, they both explained everything to me

Timely communication.

Constantly updated process. I was always informed about where I stood with my application.

Workin g with both people made the process easy

Very fast process and William was extremely professional and help the whole way

Eveything was great from start to finish.

Process took way too long!!

They were very helpful in helping us get a better rate on our current mortgage. They were very knowledgeable and friendly as well

I appreciated the information provided and the understanding that William gave me

Easy transition.

Gabriella deserves a raise. She was so professional, positive and helpful.

The team at Newrez made my entire refinancing, very streamlined and efficient

Easy to follow and the portal was easy to navigate.

the ease it took to complete. and the friendliness and knowledgeable staff.

Communication, ease of processing

Very smooth process everyone was very helpful

The process was made quick and easy

Overall a good experience.

Customer service and follow up in the process.

I had constant communication and the Newrez team was helpful and answered my questions. The whole process took a long time but at the end it went well.

William made everything go as smooth as possible. He was always available to answer my emails, he was diligent throughout the whole process.

William keep me informed throughout the whole process on the status

Great communication, very respectful, and very efficient.

Helpful on intake and adjusting to make the loan work, very responsive and smooth process.

Smooth sailing from beginning to end. Thank you.

Overall communication

Newrez made it easy all I had to do was sign

I have been in radio/TV many years. Communication is the absolute factor in finalizing anything. Newrez will provide that for you in your endeavor. Ron Gorby (Surfside Beach SC).

From the moment I called about refinancing my house- William was courteous, informative and helpful. This was the first time I had ever tried refinancing my home. William made the transaction comfortable and explained how and what to expect. Whatever questions I had he answered and explained. William made this process clear and easy for me. Thank you newrez William is a great asset to the company- I highly recommend newrez (ask for William Visser) again that you for such a smooth and easy transaction. If I could give William a 10 I would infact I will how about 2-5?s. Thank you Georgia A Range.

Kept in great contact with everything. Answered all of the questions

William was great in informing & advising me on my options. Kristy also kept me up to speed & worked with me through the entire process. Both were great.

The people I got to work with.

William Visser was quick to respond to questions posed, and he was professional.

Simple and not stressful

Everything, great job all around

The original loan processor wouldn't contact/reply. All contact was made via/thru my wife. Documents would be emailed for me to docusign without giving me my validation code, which I finally received AFTER the loan was approved??