He was so helpful and extremely knowledgeable. The entire process was so easy. Everything was explained and followed through timely.

Great experience, very helpful

That is went very smoothly

It was a very good experience on all counts. Sean answered all my questions and even offered help on the computer end so I could send the appropriate papers.

The process was great, but not smooth. There were a few hiccups and time was definitely a factor.

Very professional

Very helpful and friendly. Great experience.

Professional, and quick easy help. Would definitely recommend

Excellence

it was easy and everything was taken care of.

Great to work with and very responsive.

The entire process refinancing my home went very smoothly to the Closing diffently exceeded my expectations. If there were something i didn't understand i would reach out to Sean he was available to make sure my question was answered. Great Experience.

Sean was great and very helpful.

The whole team was great. They stayed in touch throughout the entire process and answered any questions quickly.

Good working with Sean, we had a few kinks but was able to work them out quickly.

It was a great experience.

Sean kept me informed all the way through my refinance and promptly answered any follow up questions i had during the process.

Very Informative. Nice and pleasurable to work with.

Sean was very helpful and easy to reach

I would recommend Sean Lee for your home financing. He went beyond his power to make sure we got financing.

The entire process was seamless!

Answered all of our questions promptly and kept us updated often. Everyone was very friendly and professional. The process was pretty much stress free.

Sean was consistent on getting things done to get the loan completed quickly.

He was very helpful and always maintained communication about any step of the process.

Sean was professional, knowledgeable, and kept me in the loop. He is an asset to your organization.

Awesome job explaining what needed to be or not to be done with the loan. It was certainly an easy experience. Even with a bit of a snag, Sean was able to make clear what was appropriate and more beneficial to us, in getting the loan through. We appreciate the work Sean and Newrez crew put in to service us.

Customer service was quick. All concerns were heard and answered quickly.

Very helpful, reassuring, and friendly every step of the way

Sean was very responsive and professional

I was kept well aware of where things stood with my loan, and any questions I had were promptly answered.

Absolutely wonderful to work with.

Sean was incredibly helpful in answering the many questions I had along the way. He kept me up to date along the way and communicated often.

Knowledgeable always answers quickly works hard for you extremely committed would definitely recommend

Sean was very pleasant to work with. He explained things clearly and was very professional and responsive when I had questions.

Excellent. Some issues with time zone conflicts, but otherwise very good.

He's very easy to work with and get to the points.

Sean Lee and the New Rez team was awsome and seamless in there process. I look forward to future work with Newrez

Sean was extremely patient and very helpful throughout the process.

Professional and quick

Very knowledgeable, helpful and pleasant.

Sean made refinancing my home quick and easy.

Sean & Jennifer were very helpful and easy to work with. Everything went smoothly & quickly and I was able to find a refi and cash out package that was best for me with their help. I would recommend.

It was a really helpful and easy process to get through. Everyone who was involved was very professional and helpful. Really enjoyed that.

Seamless and courteous

Very very thoughtful and available for you.

Very efficient and knows mortgage process very well. Plesant to talk with and is professional in every way.

Sean was helpful and responded quickly to my questions.

Sean will go above and beyond in getting the home financing that you need done.

I want to thank Sean & Nicole for the outstanding support in helping me through this process.

Fast responsive service

Very helpful, clear in explaining process and terms. Also quickly responsive to questions and troubleshooting needs.

This process was quick and painless for me.

Sean was very helpful and always responded very quickly to our inquiries.

I was asked to provide an award letter from my pension holder, which doesn’t normally occur. I had provided proof of deposit and my annual notice of my continued benefit, and an award letter was still needed. Fortunately, a letter WAS provided because my medical insurance had changed and they provided an updated letter with my new pension amount.

Great customer service

Sean was a fantastic person to work with, to be honest I really liked how on top of things he was and professional. He also had a wealth of knowledge that helped me understand. He’s a great representation of NewRez.

Sean Lee and Mathew Gourney were very helpfull and accomadating since my wife was out of state.

Everyone I interacted with did a great job.

Having already being a customer I knew what to expect.

The overall process was very long, however, having the professional experience of Sean's leadership and dilligence to ensure all of our questions and feedback was interpreted correctly especially with communication and the overall underwriting process through final closure! We are so grateful for his leadership and continuous following up to ensure my husband and I were satisfactorily taken care of which in this environment is truly a huge compliment to his overall character! Thank you for choosing him to be our loan consultant he is definitely an asset to your team!

Sean was great to work with.

Professionalism, knowledgable, timely, stron conmunication

Both Sean and Kristy were awesome. Loan close extremely quickly. We are very pleased.

Sean Lee was very professional, friendly, and efficient. I appreciate him being available to answer any questions I had during this process.

Great experience

The New Rez people were personable and knowledgeable and demonstrated a sincere desire to guide me through the mortgage process One point for improvement -- the closet who came to the house was not as detail oriented as I expected she called to cancel bec she was missing docs then called back to say never mind she was also unclear on how I would receive monies

Very easy process, everything was detailed, and I had no issues with the refinance of my home. Sean Lee was great from start to finish. Closing process went very well and the funding date was exactly as they said it would be. I used wire transfer and funds were transferred to my account on the day of funding as well as any payoff accounts were sent to me overnight the next day. Fast and easy process... No issues at all.

the Whole process takes a long time and don't understand why not too happy at this time

Everyone was very helpful! Sean even went above and beyond helping me with a house deed issue.

Quickest closing I've ever experienced.

Good customer service.

Sean was fantastic and he kept us well informed and kept in touch at all times. However. We were disappointed in Justin. He told us that it would only be about 10 days to wrap up if we got everything in amd we did on that day. But then he left for time off for over a week and we felt like that further delayed the process. We understand that he had time off but he never told us that and so it was frustrating with no response. We connected with Sean again who then checked into it for us. As a result, someone did reach out and asked if we had questions. We did but they couldn't help us and it felt like the call was pointless. Additionally when that person called he asked If I had a few minutes and I asked him to call me back in 10 minutes and he said it was already after hours so basically no. I had to excuse myself from my meeting to have a pointless conversation.

Sean and Jennifer both are easy to talk to, very knowledgeable and explained in clear detail what was needed each step of the process.