Very knowledgeable and forthright with the process of refinancing our house.

Randolph was professional, explain all the process since it was my first time .Always answering each time I reached out to him . Thank you Randy

Randy was real easy to work with and get us the best rate that was available, he was very patient with us on getting, the info on our loan, I would recommend Randy to help you

no

Mr Jussi was great as was the appraiser

Randi was very communicative Linda was harder to get a hold of and gave conflicting information

This took almost 2 months, a full month longer than I was told at the outset. And 3 hours before closing, it was halted because they didn't check everything ahead of time. And today the funds have still not been delivered . Really disappointed and frustrated

Very smooth process. Thank you for all your help!

Everyone was great to talk with.

Randolph and Mallissa were very pleasant to work with. The hurricanes slowed down the process, but they worked well to complete the refinance.

Randy was excellent to work with but the time difference was sometimes a challenge. Also Sonja was sometimes difficult to contact and receive feedback. Once we made contact she was very helpful.

It was so easy to get in touch with the crew working on my loan. They answered every question and were happy to help!

Attentive, kept me in the loop. Great experience

We provided the information and Newrez employees took care of everything else. We really appreciate it!

They made it so easy, both in the loan process and the explanations of what was going on. I didn't think it would be that easy, otherwise I'd have done this a few years ago.

Randi always provided clear and up to day information; I was able to contact him and get the help needed.

EVERYTHING WENT SMOOTHLY

Mr. Jusi was quite thorough, pleasant, and patient with me throughout the process. He walkd me step by step through the process and answered all my questions. it was nice to have someone who is in Hawaii and understands island living.

Randy?s relentless efforts to assist us is dearly appreciated!

Communication is key. I did the majority of reaching out to push the process along. We closed days before we were going to have to start the entire process over. The information needed by the processors was not cut and dry. Every time I turned around there was another piece of information I had to submit. Bottom line, everyone I spoke with was polite and helpful when I needed them, and overall I'm happy.

Randy was great. My only complaint is the paper check system, very cumbersome.

The whole process is long and it?s sickening to see how much closing costs are when my mortgage was already thru your company.

To finally close and feel relieved

Everyone involved worked as a team. Randy Jusi did a professional job and everyone after did a professional job as well. Banks are in a hard position but overall I would do it again. Bryan Jolley

You kept us informed during the whole experience. Thank you.

Very helpful

The overall team was very friendly and professional in keeping me informed of what was needed throughout the process.

I was amazed how quickly they were able to assist me with my loan and how they kept me in informed all the way through the process.

Randy was great and walked us through the best way for my wife and I to apply for this loan. He also called every day to find out how we were doing and was there any questions. If you think of anything please do not hesitate to call me or e-mail , and I will get back to you asap. Thanks Randy

We really appreciated Randolph.

Randolph and Joseph kept me updated and worked with me as I asked about exploring loan options.

Keeping me informed through the process

Your attentiveness to all our concerns, and your professionalism.

Good collaboration

Jusi he is very knowledgeable about Newrez. I am so glad he answered the phone when I called to get refinanced I truly hope with a great man like him Newrez will take care of him financially, when you take care of your employees, they take care of the company.

Randy was very personable and went out of his way to communicate and guide us through the loan process. I would highly recommend him to anyone searching for a possible loan! If I ever get to go to Hawaii I would definitely love to meet him and say thank you in person. Great guy!

Randy was very informative and personable. He and Justin Miller went over and above. They walked me through the process. I thank both of them.

They were there helping me with all my concerns and walked me through everything they were very helpful

Randi was awesome to work with. He was so cordial and friendly and really went out of his way to help us make this happen!

Over all my experience was amazing and was impress with how informed and up to date I was with every step of the way . Mr Jusi was great and would recommend him to family and friends .

Randy made sure were informed at all times. He was quick to return phone calls and emails.