It was an extremely easy process

Michael was great and everything went off like a charm. No problems. I wish the company hadn't sold my info to warranty peddlers, however.

Michael. Made the process easy. He was friendly and helpful.

Michael was professional and made obtaining the loan easy.

I highly recommend Michael Hanley and Newrez I have had great experience with refinancing

Great.

I was very unsure of what I was dealing with refinancing. Michael Hanley was great to work with! He was very patient with answering my question or guiding me through the whole refi. And believe me, I had lots of questions! But, I felt very at ease working with Mr. Hanley.

Excellent. Very timely, compassionate and responsive.

Michael Hanley was very helpful and very knowledgeable about what was right for me. He answered all my questions and if he couldn't answer my questions he researched and found the answers. I appreciate all his help and recommendations. Very satisfied.

Sometimes frustrating, but overall Good.

Michael & Stephanie we very professional.

Everyone I had contact with was very compassionate and helpful.

He was professional through out the entire proces.

Great Customer Service

Not applicable.

Easy process

Michael was helpful during the process and answered all questions we had.

Good communication - evening and weekend hours and ability to get quick responses by email were helpful

For the most part was a very smooth process. Thank you.

It went well couple of detours but at end was fine

Very in formative easy process

The entire process went smoothly and was conducted professionally. Both Mr. Hanley and Ms. Fitzgerald should be commended for their high degree of competence and professionalism. I would like to single out Ms. Fitzgerald for all her hard work and commitment to excellence. She made the entire process go smoothly while keeping me informed every step of the process. Job well done! Sincerely, Mark E. Buss

How well they help us to understand every step of the process

From the beginning Michael explained everything very clearly and completely. All of our questions and concerns were addressed promptly and satisfactorily. We could not have asked for a better experience

Pleasant folks to work with!

Matt and Mike were great!

All of the team members are helpful and available.

Michael Hanley and John Simmons were very cordial and professional. Although they were never available on phone, they always returned my telephone calls and messages to answer any questions I asked.

Everything went great. Very responsive and effective

Great communication and ease of things required of me to do in the process. They understood unique situations and made the process easy for me. While keeping in touch and keeping me informed all the way through.

We had issues with our first consultant but Michael took over and had everything taken care off

Everyone was so professional and personable at the same time. In addition to keeping me up-to-date on the application process and helping me to have an easy experience overall.

The people

Very easy and communication was great

Mike was awesome! Took my info down and made it pleasant and swift. The process was flawless and the wait time was minimum. Thank you for taking the "scary" out of refinance/cash out process. ??