he is very good

Michael took time to explain process, made everything a smooth transaction

Great communication and smooth process.

Process was faster than I expected. Very happy with the whole process.

I gave the same information several times. I felt very redundant.

Pople were pleasant the closing cost kept changing and in the end I ended Up paying hundreds more then he said I . The beginning

Great communication

Overall process was thorough and quick. Hardly had to do anything myself!

You were able to match and give me a more reasonable rate so I didn?t have to switch companies

Understanding with my schedule

Open communication

I was kept informed on all procedures and was updated when needed

We had an initial offer from NEWREZ so we started looking into our options. We then received a better offer from another company. NEWREZ was able to beat their offer and we were able to close when we wanted to in order to make the most of the change. Very helpful.

How I was kept updated on all steps being done to get my loan processed. We had a few hurdles that we had to jump over to get it completed but in the long run it all worked out

Mike and Eddie made it easy

Michael's expertise was instrumental in navigating the refinancing process. His quick and clear explanations and proactive communication made everything seamless.

I was kept informed of the entire process

He was very in tune to what I needed and wanted and helped guide my way

Process was quick and simple. All questions were answered appropriately and in a timely manner. Everyone I worked with was knowledgeable and polite.

Jeffrey & Michael were excellent

Everything was fine

Kept me update on the progress of my refi and I received all documents in a timely manner.

The timeliness and ease of getting ahold of the processor.

Always answer my question and pleasant

Good feedback

Being informed

Great communication from start to finish!! Thanks

You catered to our needs.

The easy process and quick response..

I took a long time to answer emails. Mr. Bonczak and Mr. Fuentes-Mendez were patient with me and professionally followed up with me when I didn't get back to them as soon as I should have. I appreciated their patients.

Loan officers' knowledge, professionalism and curtesy.

Michael did a fabulous job. Worked with us. And got the job done.

the whole experience was good

The convenience, and ease of doing it from home. And the helpful explanations!

Great communication

Communication was great!

Overall good experience

Pompt infomation flow though the whole process. Staff was excellent in every department.

Professional, courteous, informative, caring and timely.

Michael did a great job!

Communication and process was great

Michael was proactive, informative, and compassionate. This is not easy for me and he made the process smooth and painless.

Well informed on everything

Prompt and good communication . Friendly and knowledgeable agents.

It was very fast and easy to work with Michael and the team. Thank you for making the process pleasant

Michael and Camille made the experience feel tailored for me and are a fantastic team. First off, Michael was a great advisor from imitation of this process. He was honest and helpful in advising me about how to posture my finances. This was an important step and I appreciate that he worked to make this a very effective and streamlined process. Camille is a plethora of pleasantry. She was extremely knowledgeable and forthcoming making sure the tasks were completed and sufficient. She was the final soothing touch up this process and I appreciate her as well. Thank you.

Friendly service, and it was easy to understand.

The coverall ommunication throughout the entire process. Everyday we received a message down to the closing. Any changes we were notified. The entire team was great and very personable.

communication and responsiveness

Avenue 365 was really bad - they sent several forms in the closing packet that were not completed and then were not available for me to call and ask questions. The notary did not know (nor is it his job to know) how to complete the forms.

The friendly,thorough,responsive actions taken to help me start to finish??THANK YOU!

Everyone was knowledgeable and helpful and this made the process go smoothly

Great people very nice and they were looking out for my best interest for me

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Refinancing is stressful but this time was very seamless, professional and timely

The contact throughout was spot on. Made it easy for me to work and get things done. Super flexible team