They say customer service is the key to retaining customers for repeat business. Melanie exceeded our expectations and has earned our business for the next house we buy for our youngest daughter as well. She knows all the tips and tricks to get you where you want to be and takes the time to personally follow up with you to make sure you are taken care of. Melanie is also extremely personable and was easy to take to. I never felt like just a number or just another sale but like an actual person that wanted the best for me and my family. She makes buying homes so much less stressful than they could be.

Melanie was fantastic. She took care of my wife & I every step of the way.

Melanie Alexander was extremely professional, helpful, and kind. She communicated clearly and consistently throughout each step of the process. She seemed genuinely excited for us about this next step in our family's journey. Highly recommend.

Melanie was great at supporting me with buying a home. She was incredibly supportive, patient, and always available to answer my questions throughout the home buying process. She took the time to explain everything clearly and made what could have been a stressful experience feel manageable and smooth. I truly appreciated her guidance and professionalism every step of the way. I would highly recommend them to anyone looking for a knowledgeable and caring loan officer.

Melanie is the best. Always kept me on track with document prep and updates during the process.

Friendly, responsive, helpful and efficient!

Melanie was the perfect combination of a knowledgeable, professional lender but had the most genuine, fun personality which made me like her as a person. Though we never met in person, I felt like I knew her and completely trusted her with my mortgage process. She stayed on top of all the details and was in steady communication with me through the entire process.

Melanie was incredibly personable, and helped a ton in my first home-buying experience. She answered all my (sometimes annoying and incessant) questions, and she was regularly checking in with me through the process to make sure everything was going smoothly! Melanie truly went above and beyond.

Melanie was absolutely amazing through the whole process! This was my first time buying a & she made the process as easy as it could be. Also, she made sure I could close early & signed papers on my Birthday (her idea). I would highly recommend Melanie Alexander to anyone looking to buy a home.

Melanie is the nicest person. She is very knowledgeable and friendly, and explained everything so I could understand the process perfectly. She made this first-time buyer experience 5 stars experience. I would recommend Coastal Mortgage to anyone.

Melanie was awesome to work with, got us a lower rate. Super simple and she walked us through the process. 10 out of 10 would recommend.

Melanie was absolutely wonderful through the whole home buying process. Her effective communication and friendly approach made things go so smoothly. I would highly recommend Melanie to my family and friends!

Very helpful, extremely flexible, we both work some different hours always the when we needed her.

Melanie was just amazing to work with!!! She was there from start to finish on a major purchase. She took all the stress away & made things as smooth as they can be. Her knowledge & professionalism was more than we could’ve ask for. I would highly recommend working with her.

GREAT! Melanie was so good. No confusion willing to help when needed and was always looking out for me. Would work with Melanie and Coast one anytime

You did it! Melanie you are amazing, we appreciate your patience and perceverance and working with us to get our refinance done. Thank you

Melanie was absolutely wonderful to work with! She worked very diligently, was honest, kind and very understanding knowing that I was a first time home buyer with very little knowledge about the home buying process! She took the time to explain things in a way that we could understand, and we always felt that she was truly representing us and looking out for our best interest! We will be more than happy to recommend Melanie and Coast One to anyone we hear of that is looking to buy a new home!

Melanie was great at explaining things along the way and keeping everything moving to ensure we closed on time. She was kind and professional and extremely patient with my hectic schedule. She made the process as smooth as possible.

Melanie was amazing!! Super responsive at any time of the day and closed our deal on her vacation! We appreciate her so much!

Melanie inherited our account from a colleague and she went above and beyond to make the experience smooth and positive even in the midst of a lot of unknowns. She was extremely responsive, made sure to check-in regularly, and answered our questions quickly. I wouldn't hesitate to work with her again after such a positive experience. Thank you, Melanie!

Everything went so smooth and they were so nice to work with. They were attentive, kind, and quick!

Melanie was so wonderful to us! Clear communication, very friendly, and patiently answered all of my many questions. I'm so glad I went with Melanie and coast one. Competitive lender agreement as well!!

She was fantastic to work with. She was helpful and informative. She was helpful with next steps. Great experience

My husband and I purchased our first home recently and Melanie was incredibly communicative, caring, and supportive throughout the entire process. She made everything feel less overwhelming and was always available to answer our questions. We truly felt like she had our best interest at heart.

Melanie was FAST and ACCURATE with putting our pre-approval together and had all of the answers for us throughout the entire buying process. I’d recommend Melanie to anyone who’s buying a home.

Easy to work with. Did most of the work up front during the preapproval to make thins go easy during closing. Would work with again

Melanie was an attentive loan officer throughout our mortgage process. We've worked with Melanie previously, and wouldn't hesitate to work with her again. She was always a quick text away when needed to address questions or concerns!

Extremely professional and a joy to work with. No issues and will use again if need be