Very friendly and thorough. Quick follow up

Very helpful with getting everything in motion

He’s amazing and very knowledgeable!

Tim and James were awesome to work with - they both answered any questions that we had throughout the process, in a very timely manner - 10/10 would recommend

He was very helpful and informative

Nothing negative

Very effective and positive

Great communications throughout the process

The professionalism of the loan officers and the closing realtor was above and beyond excellent. They were knowledgeable and caring. They made the process less stressful with much each. They are both truly people persons and care about you as the borrower.

Tim was patient, very thorough and professional

Trusting my mortgage company to just call them directly

The entire process was smooth and

Timothy was the one who made a difference and the reason I closed with Newrez. He could explain and answer all my questions. I asked him to develop some different interest scenarios and he could provide in a very fast pace. He was always available and returned all my messages. He used e-mail to close our conversations and agreements. Timothy could heard me in such a way that trust was developed. In case I need to refinance again I will ask Timothy. He is the one, the best.

Timothy Devens made it great! He is very knowledgeable, kind, helpful, efficient and really good at what he does. And, Paulette Storms is great as well with all the same qualities. They both added a nice touch of a sense of humor which put a delightful touch on the whole process. Thank you so much to both of you.

Timothy Devens was very patient and helped me throughout the process with all the changes and timelines I had.

I appreciate information being shared proactively, rather than reactive to my inquiries. Team was excellent at being reactive and responsive, but would have been better had they provided me information ahead of time.

Great customer service and I was kept informed during the whole process.

Easy and fast

Overall a very easy and relatively painless experience, not usually what you get from a mortgage lender.

There were times I felt my email or phone calls weren't being answered. Overall everything went through and im happy with the results.

Tim knew what he was doing and gave correct answers to our questions. The process was very streamlined and smooth.

I was pleased that Newrez called to inform me that the interest rates had dropped.

Very thorough from start to finish. We were well informed every step of the way. Communication was excellent.

Everything worked out

Timothy went above and beyond answering my questions until I fully understood. My calls were returned promptly, I called often. His patience and knowledge made me feel comfortable and informed throughout the entire process. I am grateful he was assigned to my process. With that being said the best part is I was able to connect with Timothy EVERY time I needed to call, I did not have to talk to random people that try to quickly read my file and figure out answers for me. I would, and will if I need too, use Newrez for my home lona needs again.

Prompt communication and great courtesy Transparency from the initial fo final stages Patience when we did not have everything ready You are a great team

Very transparent

every thing was understandable and easy to complete