Charlotte was super helpful, explaining everything and had so much patience for all my questions.

Charlotte is an angel! She was there for us for our every need. She is a wonderful person. We can't say enough about her! If we could we would have given her higher than a 10!!!!!

Charlotte was incredibly patient and encouraged questions. Made sure I understood all the nuances and steps involved in the application and contract processes. She called when she said she would and always sent reminders to me about upcoming appointments. She is very personable and demonstrates an empathetic personality.