Richard was thorough, stayed on top of the process, and helped us through the hiccups.

Total professional. We do business with him again anytime. Really went above and beyond to make this transaction happen.

Very good at keeping me updated on the progress of my refinance

Rick made the process so seamless. He answered all my questions and was available for follow up throughout the process.

Thorough, professional, friendly and very helpful throughout the entire process. I was very satisfied doing business with him. Highly recommend him and processer Lee Butler.

Richard went and above and beyond for me and my loan. I could not ask for anyone better. He kept me informed and explained everything. He had my back!

Very helpful, knowledgeable and patient.

I would strongly recommend them. Rick Kennedy and Eric Capers were excellent!

Very nice, knowledgeable, answered all of my questions, responding quickly when I called or emailed with questions, checked frequently to see if I had any concerns, kept me updated

Richard was very helpful...he took time to listen to me... he answered all my questions. When I wanted to change something on my loan he explained to me how that would affect the rest of my loan. Very helpful. Would recommend Richard to anyone considering purchasing a loan thru Newrez.

Richard made the process easy, answered all my questions and made sure I understood my options for the loan. I appreciated Richard's help and walking me through the process.

Very quick and easy. Representative very helpful with all my questions.

Richard was concerned with what was best for me

Good communication will help with any questions

I would first like to say Thank You. You made this very easy. Always keeping us in the loop. I will continue to give others great things about why They need to use NewRez. I already had one of my friends use you and is very pleased with everything about how you get stuff done. Big high five and a thank you hug

He was pleasant and easy to work with. I had all the information.

The process was simple

I?ve worked with Richard in the past and when the rates came down I call him to lower our rate. He stayed extra late that night to insure we were locked in at that rate. He communicated every step of the way explaining and answering all the questions we had. It made the process very easy for us

Everyone from Newrez made sure to communicate the loan progress whether it was via email or phone calls.

Everyone was very helpful in helpful me with this loan .

Worked with loan approvals to get me approved but was a long process.

We liked our comunication with Richard and Katherine.

Everything was explained fully and was a very easy process for us! So happy with our experience!

Great communication and honesy through the process

Richard was great - always answered any questions I had and had a great personality. I felt like I was talking to someone who really cared.

Simple and seamless process with great communications!

Very clear communication. Frequent updates via text and email (would recommend the text have a callback number instead of 000-000-0000 just for ease of reference but absolutely knew where to find his number if needed to call).

Jonathan Norwood, the loan processor, was amazing! Attentive, Responsive, and Professional.

The initial approval was quick and Richard was understanding and very knowledgeable. My questions during the loan process were always answered in a timely manner. The closing was easy and the notary was very kind. Malissa was very helpful during the entire process and took over for Richard after the initial conversation. She was very accommodating and allowed me to choose the location for the closing. It was just an easy and very valuable experience.

Being informed every step of the process.

Kept informed

Very friendly and helpful

Richard was very pleasant and knowledgeable and answered any questions that we had. We appreciate him for taking the time to assist us.

I greatly appreciate the diligence and continued communication with Richard and Vanessa to make sure we were able to get the best contract possible. If you need help, these are the two you need to request.

all good thank you

Professional, easy & quick process!

Everything was great and processing was fast!

Richard answered any questions that I had and let me know right away if he needed more information from me. The overall process was simple and quick.

Everything went well. Rich was always quick to return email/phone call to answer any questions. Convenient, everything was done from my home.

Well done by all

Open communication. Efficient documentation process. Met us at our home to complete the loan process. Straight forward and friendly service and much appreciated!

We were very happy with Richard and Camille. Very informative and kept us updated. Thank you for your hard work in getting our loan closed.Wishing you a wonderful Holiday.

A little better communication.

Both Mr. Kennedy and Ms. Medley were outstanding with us throughout the process. Mr. Kennedy continually updated us and worked with us on every aspect. We could not be happier with the customer service he provided.

Well informed throughout the process. Richard was excellent!

Richard was very helpful he gave me good iptions on my refinance from the beginning.

It was relatively easy. It just took a lot longer than I expected.

It was easy and seamless. Saved a lot of time compared to trips to the bank.

Everyone was so friendly and very helpful! Thank you for helping me in my time of need!

The loan officer was in constant communication with me along the way.

So easy and the team help was fast and polite!

Mr. Kennedy was always polite and kept us well informed.

Excellent customer service .

Richard was extremely helpful, supportive and transparent during entire process. Im thankful for his help.

Rick was excellent to work with! He made the whole process very easy for us. He communicated with us every step of the way which was very helpful to us in knowing what to expect.

They answered any question I had very quickly and kept me updated throughout the whole process. It was a very smooth and easy transaction.

We were kept well informed every step of the way!

Great job with communication skills and closing processes

The fact that I received the loan to remodel my house and make it a home.. Thank you so much!

The Newrez team was very communicative and answered my questions throughout the entire loan process.

All the communication. Fast responses to questions

The extra effort to get things done correctly.