Great people

It was a pleasure even though I had some obstacles to go through on my end

He was helpful.

He was very fast to respond and had a good energy.

Each step in the processing was clearly explained and executed.

Professional & efficient.

EXCELLENT, BOTH JOHN (JAKE) AND LINDA BYRNE DID A FANTASTIC JOB. AFTER WE PAY OFF THIS LOAN AND THE MORTGAGE WITHIN THE NEXT YEAR, I MAY PURCHASE A CONDO ON THE GULF OF AMERICA. And if we do I will REQUEST working with BOTH!!! Ken Rahn

Upfront and clear

They were great! they were in touch with me through the whole process. They answered all my questions and made me feel comfortable with my refinance. John and Gabriela we awesome! Thank you both for all your help.

The experience was smooth and easy

Very nice, helpful and knowledgeable

There were a lot of complications in the process and I appreciate the way John worked through it with me.

Knowledgeable and friendly. Answered questions and communication was good.

Mr Cleary was very friendly and accommodating

Very satisfied with the loan process and the team.

Communication and process were clear and easy to navigate.

I was always up to date on what was happening. Everyone that I had dealings with was always nice and informative.

Everyone was helpful

Great communication with John. He was always available for questions and quickly got back to me. He had a great attitude and was very personable.

Good customer service.

I enjoyed the people we worked with.

The process was well explained . Handled professionally. I was kept well informed of progress .

Friendly service

Everything went great and the team was great

The communication through out the entire loan process was outstanding. Every question I had was answered quickly and thoroughly. I was very pleased with this whole process.

Jake (John) kept us informed from start to finish

Very high level of communications and assistance in obtaining an even lower interest rate.

John is an excellent loan processor very clear and up front . thank you

Professional and informative

Just an easy process to go through.

Entire process

You all did great.

Jhon Cleary he was a great help to me with his ability to take care all my request I was confident he would take care of me through this process thank you Mr. Cleary and I now he will be very helpful to those who are fortunate to get Jhon as your guide thank you Jhon from Tyler lavergne from deep down in south La.

The helpfulness and constant communication through out the whole process

Jake (John) was amazing. He kept me well informed and was ALWAYS available by phone. Great guy and a total professional! Loved our experience with Newrez and we have Jake to thank for that.

John was very attentive and was always available for me. He was knowledgeable and was a pleasure to work with.

He was very professional but personable from the very beginning. He was so willing to assist me to evaluate my needs of the loan. He stayed in constant contact with me almost daily providing information and statuses.

Well organize and quick. did an awesome job. thanks

Everyone was extremely pleasant and friendly

The experience was easy and painless. The loan servicers kept in regular contact and were always available to answer any questions.

The Newrez staff needs to be a little more informed of the requirements of the loan. I was told a drive by appraisal was sufficient then a little more detailed appraisal was required and finally a full walk through appraisal was finally required. This delayed the closing by over a month. Then when the closing was set up the Newrez personnel was uninformed of local requirements for the number of witnesses and I had to find another witness last minute.

I will be able to retire now.

NewRez team was pleasant to work with and made the REFI smooth.

Jake was the best. True professional!

Promptness courteous