Shauna Bywater is the ABSOLUTE BEST!!! She was Kind ,Compassionate, Knowledgable, Caring and Very Patient with us. Shauna took her time to answer all our questions we had. We will definitely give hr name to friends and relatives that need to refinance their homes. Thank you.

Nice lady easy to work with explained everything to my level so I could understand could not find a better representative for your company

Shauna Bywater was outstanding from start to finish. Exceptionally professional and knowledgeable. Highly recommended!!

Shauna was amazing throughout the entire process. Answering questions, explaining he numbers and processes. Shauna could not have treated us better and I look forward to working with her in the future and recommending her and Veterans First to others!!

Shauna is an absolute pleasure to work with and delivered the highest level of customer service throughout our mortgage process. She was consistently proactive, keeping us informed and updated at every stage. What impressed us most was her commitment—Shauna stayed in touch with us for two years as we searched for the right home, ensuring we were always prepared when the time came. Her dedication and professionalism made all the difference

This is the second deal that I have had the opportunity to work with Shauna on, and this process turned out to be just as good as the last. Despite any unforeseen hiccups that happened outside of her control, she still managed to make every effort possible to finalize the deal as seamlessly as possible.

Shauna was an absolute joy to work with. She made the entire experience pleasant and easy! She made sure that we understood the process. I would definitely recommend her for anyone wanting to get a home financed!! We are extremely pleased with her!!!

Super helpful and knowledgeable

Shauna is GREAT!

Shauna is the most experienced, knowledgeable, caring person to go through to is process with. Wonderful, stress-free experience and closed within almost a week!

Well knowledge person like working with her

Shauna was excellent to work with

Shauna was very professional and answered all my questions in a timely and knowledgeable manner. She was very polite. I would definitely recommend her and Veterans First to anyone I know trying to purchase a home.

She was asertive, knowledgeble and reliable. Will definetly recommend her.

Excellent customer service! Simply outstanding. Closed my VA loan in 17 days WOW! Already referred to others.

Shauna was extremely helpful throughout the process and was able to answer any questions I had. She went out of her way to help me get the right mortgage for me.

Shauna went above and beyond from beginning to end. She explained everything every step of the way and kept me updated on everything. Shauna made this process very easy and took away a lot of stress. I really appreciate how hard she worked and her attention to me and my loan I will recommend her to others

I would say Shauna is wonderful, kind and sincere. Her ability to bring those qualities to her profession makes her exceptional at what she does. I would recommend Shauna Bywater and Veterans First to everyone.

I was working with another mortgage broker but Shauna's customer focused ethic and Cindy's attention to detail won my business after they engaged the VA to confirm the status of my eligibility reinstatement. She listened to my concerns and the unique situation i was in.

Shauna was always there through the whole process for the loan to be completed. She has spent endless hours and went above and beyond for customer satisfaction. She made sure I had every information required for the loan and details about the property. I would recommend her to family and friends. I will continue to work with her in the future if required. She was very professional and quick to resolve any issues. She worked around my work schedule and made sure there was communication when I was having issues due to lack of phone access at work. I am happy with the process and Thank Shauna for doing a great job.

Shauna was easy to talk to and always answered any question I had

Ms Bywater was very enjoyable to talk to and she always boost my spirit. Greatly enjoyed working with her to get things done quickly.

I never had the feeling of being overwhelmed Shauna simplifies everything.

I am writing to express my gratitude for the exceptional service I received during my recent mortgage application process. It was unbelievable how smoothly and quickly everything progressed, with the entire process completed in just a few weeks. Despite the complexity of the paperwork, you managed everything efficiently. Your responsiveness, whether answering calls at any time I needed assistance or providing regular updates, made a significant difference. I truly appreciate your dedication and hard work - Shauna B. This has been a wonderful experience, and I wanted to thank you personally for your outstanding service.

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The entire process was made easier with Shauna Bywater, would definitely recommend her to anyone searching for a home or property.

Shauna Bywater is fantastic! She's a seasoned loan officer with exceptional customer service skills. I will recommend her to everyone who is in need of financing for their home purchase. *The act of closing itself took too long but no fault of her own. You should ask her what happened because she was right there alongside me communicating. But for Shauna, 10/10.

The quality of knowledge and attentiveness was wonderful.

The team work of shauna & Cindy. The were attentive & professional

Shauna was Great!

I had several quotes from different lenders and although it was a few hundred dollars more expensive than the best offer, I had to go with Veteran's First because of the professionalism and sincerity.

I was scared of the process until I started working with Shauna. She is a very special part of your organization.