Both Dane and Owen were very responsive by phone and email. They answered my question without judgment and always made me feel heard. Both were very respectful and friendly.
05/17/2025 - KAYLA G GA
, Loan Officer: Dane Epstein
He was very kind and professional. He made the process so easy and I highly recommend others to him!
05/08/2025 - ALONZO D IL
, Loan Officer: Dane Epstein
Dane was a pleasure to talk to and clearly enjoys what he does. He answered all my questions thoroughly and guided me in the right direction with my home equity loan. Thank you, Dane!
04/12/2025 - Jeffrey T MI
, Loan Officer: Dane Epstein
Kind. Made easy
04/09/2025 - FRANCIS C CA
, Loan Officer: Dane Epstein
He's respectful and pays attention to details. Good communication.
04/08/2025 - PATRICIA H OH
, Loan Officer: Dane Epstein
No Comments Provided.
04/08/2025 - HEATHER R AZ
, Loan Officer: Dane Epstein
Dane, was a first-class person to work with and showed effort when most would not. 100% would work with Dane again.
04/05/2025 - LINDA R FL
, Loan Officer: Dane Epstein
No Comments Provided.
03/30/2025 - CAROLYN H FL
, Loan Officer: Dane Epstein
Great! Got our loan approved quickly and was very good about explaining how the process would go. Answered all of or questions. Very nice
03/30/2025 - GINGER P NC
, Loan Officer: Dane Epstein
Very professional and always answer your questions and phone calls when needed.
03/28/2025 - DONALD P NC
, Loan Officer: Dane Epstein
He was very helpful through the process. I would. Not have any problem recommending Dan or Newrez to anyone looking to finance a home with them.
03/25/2025 - CURTIS S NC
, Loan Officer: Dane Epstein
It’s was a pleasure Dane threw process.
03/24/2025 - ARNE A WA
, Loan Officer: Dane Epstein
Dane was fantastic. Explained everything very well and made the whole process run smoothly!
03/23/2025 - KATHLENE P NC
, Loan Officer: Dane Epstein
He was very pleasant to work worth and made the process easy.
12/01/2024 -
, Loan Officer: Dane Epstein
I felt like I had to do a lot of calling to get a status. Some of the issues to me shouldn't have been issues since Newrez was already my mortgage serviced.
11/25/2024 -
, Loan Officer: Dane Epstein
Good communication
11/04/2024 -
, Loan Officer: Dane Epstein
The whole process was a little confusing but I am a first time home owner too.
10/27/2024 -
, Loan Officer: Dane Epstein
Dane and Gabriella were great and kept us well informed during the entire process!
10/24/2024 -
, Loan Officer: Dane Epstein
Dane was incredibly patient and informative! We thoroughly enjoyed working with him and his entire team to process our loan. We look forward to working with him in the future!
10/14/2024 -
, Loan Officer: Dane Epstein
The kindness & transparency was sweet. Zoraha is just adorable & professional.
10/12/2024 -
, Loan Officer: Dane Epstein
Easy application process and folks were responsive my questions.
09/27/2024 -
, Loan Officer: Dane Epstein
Dane kept me in the loop thru the whole process, and with this being my first home, the whole thing was new to me so it was very helpful
09/18/2024 -
, Loan Officer: Dane Epstein
The process was a bit long to get it to what I wanted but great service and experience other than that
09/17/2024 -
, Loan Officer: Dane Epstein
It is a great relief that the loan is closed and funded. Thank you to everyone that assisted in this matter.
09/17/2024 -
, Loan Officer: Dane Epstein
Very informative and always willing to help r l
08/13/2024 -
, Loan Officer: Dane Epstein
Everything you mentioned and more. I've never worked with such a "well-oiled machine" as these two. They were professional, personable, and knew exactly what they were doing. If I'd been given the choice of giving them 11 scores, instead of 10, I would have done so. Give these fellas a raise!
08/12/2024 -
, Loan Officer: Dane Epstein
Dane was a people person and we could relate on a personal level which helped with the overall process.
08/12/2024 -
, Loan Officer: Dane Epstein
We?d left numerous voicemail and emails for questions but we received no responses. ?Call anytime if you have a question? really wasn?t incorporated at the beginning of the transaction. When Ms. Frick got involved, she emailed and called to give us updates and take care of our questions.
07/26/2024 -
, Loan Officer: Dane Epstein
It was easy and the two men were great kept us up to date. thank you Dane and maverick
06/28/2024 -
, Loan Officer: Dane Epstein
Everyone was very pleasant to speak with.
06/27/2024 -
, Loan Officer: Dane Epstein
They were always very patient and able to assist me with my situation and responded very quickly.
06/23/2024 -
, Loan Officer: Dane Epstein
Seamless and speedy process.
06/14/2024 -
, Loan Officer: Dane Epstein
Being informed about each step of the process
06/13/2024 -
, Loan Officer: Dane Epstein
IT WAS FINE
06/07/2024 -
, Loan Officer: Dane Epstein
More info on process m9vement
05/26/2024 -
, Loan Officer: Dane Epstein
Process was easy and pretty quick. Every person was incredibly helpful and informative.
04/25/2024 -
, Loan Officer: Dane Epstein
Communication was greatv
04/25/2024 -
, Loan Officer: Dane Epstein
I have absolutely no complaints about this process. Dane Epstein and Kristy Han were great to me through the entire process.
04/23/2024 -
, Loan Officer: Dane Epstein
Individuals were kind throughout the process, answering any questions we had as well as clarify any actions/requests we received.
03/22/2024 -
, Loan Officer: Dane Epstein
Dane as unfailingly helpful. He was polite, patient and informative.
03/17/2024 -
, Loan Officer: Dane Epstein
Was there with any questions we had.
02/25/2024 -
, Loan Officer: Dane Epstein
Dane killed it
02/23/2024 -
, Loan Officer: Dane Epstein
Everything went very smooth and everyone was very pleasant to work with and very professional!
02/21/2024 -
, Loan Officer: Dane Epstein
I was a current Newrez customer and decided to stay with Newrez for the refi process because it was supposed to be easier , faster and the best rate. As far as I could tell and remember from prior refi's in the past, nothing seemed streamlined (full docs still required along with appraisal), the length of process same as other loan agencies' advertised timelines - even a little longer than some...definitely missed the time frame tht was given to me at the start of the process, and "Best rate" was only possible if I submitted a competitor's lower offer and or prove that Newrez had lowered their own rates
02/18/2024 -
, Loan Officer: Dane Epstein
Dane was very knowledgeable and answered any questions we had
02/12/2024 -
, Loan Officer: Dane Epstein
We worked with very knowledgeable people which made the process less scary. They made sure we understood the whole process.
01/04/2024 -
, Loan Officer: Dane Epstein
He was very great at explaining the process and making it as easy as possible for myself to navigate.
01/04/2024 -
, Loan Officer: Dane Epstein
You made everything easy to follow and understand. Answered all our questions easy to understand and follow.
12/18/2023 -
, Loan Officer: Dane Epstein
Very quick response time, answered all my questions and made it easier to understand the process in a much simpler way
10/04/2023 -
, Loan Officer: Dane Epstein
My initial contact with Dane very pleasant and thereafter..Great Experience.. Frank as Well couldn't have had a Better Experience Both of these Gentlemen were Very Kind..Blessings
09/13/2023 -
, Loan Officer: Dane Epstein
He kept me informed throughout the entire process, he was available anytime for questions and I had a lot
09/07/2023 -
, Loan Officer: Dane Epstein
Overall amazing experience!
08/25/2023 -
, Loan Officer: Dane Epstein
communication was solid - Dana and team were informative
08/24/2023 -
, Loan Officer: Dane Epstein
The constant communication keeping me well informed throughout the process. When a concern arose, the team went above and beyond to get an answer and ensure I was okay with the outcome. Excellent customer service!!!
08/22/2023 -
, Loan Officer: Dane Epstein
For the most part I had someone to contact either by email or phone. During the process there were a few communication issues with email but it happens. Im not a easy person to please and I have to say I would love to give all 10's but then we would not have room for improvement. Great job though.
08/18/2023 -
, Loan Officer: Dane Epstein
Dane always answered anytime we called that was plus, I don?t recall leaving a message because he always picked up. He also, provided us with great details when we spoke with him. Nothing was left unanswered
08/18/2023 -
, Loan Officer: Dane Epstein
Dane and David Stewart figuratively held my hand and wiped my tears through this process. I felt we were going through the process together and was their top priority.
08/17/2023 -
, Loan Officer: Dane Epstein
Everyone was kind and easy to talk to and was very quick to answer questions
07/24/2023 -
, Loan Officer: Dane Epstein
Everything went great except I was told that all the check s for the accounts being paid off were already addressed etc. So it was ok
06/28/2023 -
, Loan Officer: Dane Epstein
Dane was always easy to get a hold of, knew that answers to my questions, and willing to make sure we were in the loop at every step. Wonderful experience.
06/22/2023 -
, Loan Officer: Dane Epstein
Diligent and professional!
06/21/2023 -
, Loan Officer: Dane Epstein
Dane Epstein and Mindy Radcliff were awesome to work with. They were clear on terms and the process which made the transaction so smooth. So glad i resumed with my existing Mortgage company through this refinance. Very comfortable Robin Villers
06/16/2023 -
, Loan Officer: Dane Epstein
Weekly updates could have made things better. I could not get hold of my loan officer or processor for about two weeks. I had to send an angry email to get updates. But I realized that both officers were working progressively on my loan. Thanks
06/04/2023 -
, Loan Officer: Dane Epstein
Ease of process
06/04/2023 -
, Loan Officer: Dane Epstein
Very thorough with all the info!
06/02/2023 -
, Loan Officer: Dane Epstein
If my mortgage payment was lower, it is higher than what was told to me
05/11/2023 -
, Loan Officer: Dane Epstein
Great service
05/08/2023 -
, Loan Officer: Dane Epstein
The communication was great. Customer service was great the whole team, Angela, Baker, and Dane were awesome.
04/12/2023 -
, Loan Officer: Dane Epstein
Communication is key! And that's what was important to me.
04/12/2023 -
, Loan Officer: Dane Epstein
Great to work with!
03/21/2023 -
, Loan Officer: Dane Epstein
Dane was very professional and kept us well informed, answered any questions we had. He was very pleasant in talking with him.
03/17/2023 -
, Loan Officer: Dane Epstein
Great experience every thing went smoothly and in a timely manner
03/15/2023 -
, Loan Officer: Dane Epstein
The great contact he afforded a person like me me who wasn?t , net work capable. Understood my situation and worked with me. Was very patient . Explained everything in a patient way.
02/20/2023 -
, Loan Officer: Dane Epstein
Good communications and transparency.
02/17/2023 -
, Loan Officer: Dane Epstein
Dane and Jeffrey made the whole difference great job!
02/07/2023 -
, Loan Officer: Dane Epstein
Quick and easy progress. Dane was knowledgeable and explained things so we understood exactly what would happen.
01/02/2023 -
, Loan Officer: Dane Epstein
Everything went well
12/19/2022 -
, Loan Officer: Dane Epstein
Dane and the loan processor Tash were attentive to my emails and provided step by step updates.
12/19/2022 -
, Loan Officer: Dane Epstein
The process was easy and seamless
12/17/2022 -
, Loan Officer: Dane Epstein
The team was very friendly and knowledgeable It was a pleasure working with Dane E.
09/04/2022 -
, Loan Officer: Dane Epstein
This was our first refinance!
08/31/2022 -
, Loan Officer: Dane Epstein
Dane Epstein was an absolute pleasure to deal with, he kept us well informed each step of the way, very responsive to emails and phone calls / VM.