Very Knowledgeable ad answeredall my questions

Michael was professional, knowledgable. He listened well and gave good information and feedback. I would just say that I did have to follow up on a few things that should have been taken care of. When I brought them to his attention he was apologetic and took care of them immediately. I was happy with his service.

Micheal was thorough, knowledgeable, helpful, informative and very easy to work with.

I would say the company and representatives value their customers.

Easy process and very good service being rendered!!

Michael was extremely knowledgeable and answered any questions I had about the process with getting a second mortgage.

Michael was very friendly and professional. I enjoyed my time speaking with him.

Mr. Wendort and his team provided us with excellent customer service and expertise. They made the entire process stress-free and easy!

Mike is very knowledgeable and was very helpful with all my questions about the loan. I appreciate him being patient with me when I was not able to call him back right away and walking me thorough the process.

Mike was great, responsive, answered all my questions, made the whole process super simple.

Very curteous, friendly, helpful and vet professional

He is very helpful and considerate.

Fast, efficient, kind and very informative

Michael was great. He communicated effectively and clearly. He was also kind and pleasant.

He made things seamless and smooth.

Very nice and knowledgeable. Quick to help and get things moving to quicker close.

I’d forgotten how salesy this business segment is. That said the representative was very pleasant and helpful along the way. He didn’t mention closing costs. Made me think perhaps by going through our current lender. They were waived. I definitely could’ve asked. But he probably should’ve said. I didn’t know about them until I started receiving DocuSign documents. That said, I still give a nine out of 10.

He was very detailed in every step of the process.Michael was very patient and kept us informed of every step of the process and helped us understand some of the details when we had questions.He was very friendly and like talking to someone who understood all our hopes and dreams for this loan.

I greatly appreciated the prompt response to questions and concerns throughout the process.

Michael did a fanstastic job in keeping me inform through out the loan process. I would recomend him and Christ for other needs that I have. Thank you so much for the experience.

Michael Wendorf stepped in to assist and turned an awful experience with NewRez for months and turned it into a respectful business transaction. He closed the gap on miscommunication, explained thouroughly each way through the process and connected with the appropriate team members to get results. My loan would've never been processed if it wasn't for his professionalism and hard work. I thank him for being the senior representative getting things done that outweighed any other loan officer.

For us the opportunity to refinance our home loan gave us more financial security. We were able to pay our bills prior to this refinance but it will be easier to both pay bills and pay down debt now that we have refinanced. Thank you greatly! Your professionalism and expertise are much appreciated.

Michael and David kept in communication and contacted me back even when I had silly questions.

Everything was explained well throughout the entire process. This made the process smooth and not as much of a headache as it could have been. Highly recommend!

Very helpful

Very clear on the step to do or what was about to happen.

I liked the team effort I received.

Michael made it very easy for us to get the ball rolling on our refi. For us that was the hardest part because we have never done that before. He eased our fears immediately.

Although the process took longer than expected, everything went according to plan. The team kept abrest of developments and helped me through the process and the paperwork with qiuck, expert care.

Michael is well informed and are me feel at ease throughout the whole process. I had zero concerns and felt comfortable dealing with Michael and Eddie.

Availability-precision and accuracy-Caring-And everyone was making sure everything goes well and I?m satisfy.

Every one was well mannered and courteous, and all around great customer service

Michael made everything easy and he was transparent through the entire process. I felt safe and protected when sharing my personal information.

Great experience

I would have to say that Michael made the whole process understandable to me! If I had any questions I could reach out to him.

The hold process was great. This a great team to get the job done . Outstanding.

Our loan officer Michael made the process easy. Michael was very accessible and answered all of our questions throughout the process.

Always on top of things

Seamless transaction

A little stressful getting some documents required but overall good experience

The communication between NewRez and myself made me feel at ease with the whole process

No thank you

You guys did a great job, thank you!

It was stressful. If it wasn't for the taxes going up so high, more than likely I would have never refinanced. o one more issue, there was so many calls and emails, it was hard to tell which ones were real and which were fake (scammers).

Keep doing what you do.

Communication and willingness to assist

Good communication

It was a pleasure working with Michael, he made the loan process easy

The loan processor suggested a option that we didn?t know was available and was a better fit for our situation!!! Great experience!!

SO EASY, understood what we were trying to do and gave us what options would work best. Thanks

working with good people.

Customer service. Was amazing Michael Wendorf and Shawna was amazing ?? I really appreciate all you all done for me. God keep blessing both of you. Thanks Bonegene Duckett

always there when i needed an answer so we thank you

Michael was a tremendous help throughout the entire process. He was prompt in all aspects of communication and answered all inquiries.

If I had any questions Michael would listen and provide me with the information and answer. Was a pleasure working with him.

Communications were very good. Closed in a timely manner. As an existing Customer I received a discount that was very nice benefit. They made the Closing very convenient and on my schedule.

Upon completing my paperwork and turning everything requested to the Loan Officer, several questions that weren't applicable or were redundant were required by the follow up person. Also in our initial conversation, I mentioned that if the appraisal came in higher than expected, I wanted a larger loan however, the paperwork sent with the Attorney for settlement was based on the original guestimate of the appraisal. It took a little longer than anticipated but overall was a good experience.