Fantastic. Seemless. Easy.

MR. CHAN MADE IT EASY, HE ACTUALLY PICKED UP THE PHONE WHEN I CALLED WITH STUPIED QUESTIONS.

I want to recognize Harry Chan and Nicholas at NewRez for what I can only describe as truly outstanding service. From the beginning of the loan process through closing, Harry and Nicholas demonstrated an extraordinary level of professionalism, commitment, persistence, and personal responsibility. They did far more than simply process my loan — they took ownership of it. They worked relentlessly to find the right loan, one that worked for me as the client while also making sense for NewRez. They anticipated what needed to happen next, coordinated the many moving pieces, provided clear guidance, and continually moved the loan forward. What stood out most was their commitment to their client. When obstacles arose, they didn’t simply pass them along or leave me to figure them out. They worked through them, followed up, coordinated with everyone involved, found solutions, and stayed engaged until issues were resolved. Harry and Nicholas were responsive, efficient, knowledgeable, and extremely supportive. I always knew they were actively working on my behalf and that my loan was in exceptionally capable hands. This was truly start-to-finish service. They guided, coordinated, followed through, solved problems, and did everything possible to bring the loan successfully to closing. They earned my trust, and that level of commitment is rare. Harry and Nicholas represent NewRez at the highest professional level and have my highest possible recommendation.

Harry was beyond helpful and kind. Refinancing your home after a divorce is very emotional and Harry made me feel comfortable and I felt I truly mattered and he wanted to help me.

Helpful, efficient and super easy process!

Very nice guy to work with! Stayed on top of all our issues and was very quick to answer / call back.

He was very professional always answered all my questions. He guided me through the process, I’m very happy with his service.

It was a great experience!

I appreciate his professionalism, patience and answered my questions

They were very thorough and detailed.

Easy to communicate with. Quick responses. Extremely helpful guide in each step of the process

Harry Chan demonstrates the epitome of professionalism! Harry is very thorough and is an active listener!! He is results oriented and it has been pleasurable working with Harry!!

Harry is very knowledgeable, personal and very easy to work with. Overall, it was a great experience. Extremely fast and easy process.

Working with Harry, was great and smooth honestly believe with the amount of professionalism and character he has, if he isn't currently up for a raise, he should be! Fantastic job, Harry! Thank you for the help!

Overall the experience was very enjoyable and easy to follow

Excellent customer service! Very easy to get in touch with. Keeps you informed. I cannot say enough. He was great to work with.

NewRez is well served by professionals such as Harry Chan and Brendan Hanratty. Both were efficient, using my time well to complete the needed tasks. Extremely easy to understand and discuss our questions. Both communicated with us in their roles of the process, never making me wonder or wait on the next steps.

It was short but concise

He was professional, courteous, and very knowledgeable

The staff was very helpful and very knowledgeable and friendly Thank you all

Harry, was very nice and very helpful he was able to help me with everything that I needed to do and make sure that all my paperwork were done !! I’ll recommend him to anyone that wants to buy or refinance!!

Harry was perfect. He was extremely caring, extremely helpful, and in constant contact to me. Although I am only purchasing $150,000 mortgage, harry treated me like I was buying a million dollar house.

Harry Chan was great and very attentive through the process.

Quick. Efficient process.

Convenience out of crazy work schedule

Harry was great! He was able to answer my many questions, explain processes, and work out numbers with me all before I committed to anything. He walked me through the entire process and was right there when something went a little awry or I had more questions. He responded to me at all times of the day and helped make the process super smooth. When I was passed to others to move the loan forward, they were great as well. Nakita was very helpful and efficient when a problem crept up at the last moment. I really loved the online experience and the shortened in person document signing. It was great that they arranged for that to happen at my house. I would definately recommend Newrez to help my friends and family with their home loan needs.

He was very informative, helpful, professional & consistent. He helped my professional go smoothly even when a became a little difficult.

He was very informative and helpful, I would work with him again.

Quick response and very helpful

Harry was great! From time to first contact with Harry to close was maybe 3 weeks tops. Couldn’t have asked for a smoother process

Harry was extremely helpful and knowledgeable as was all your staff.