It was a very good experience. Everyone I worked with was cordial, helpful and competent. Much better experience than at other institutions. And remarkably fast

Was great! Joann was on point and communicated through the process.

Joann answered my initial request and when we found out that we could not refinance at that time, she reached out at a later date and checked to see if we had still wanted to move forward with it

Great communication, and always available to help.

It was a fast and smooth experience. Thank you.

Camille Frewin was absolutely outstanding. From start to finish, she kept me informed, was incredibly responsive, and made the entire process smooth and stress-free. All credit is due to her. Camille is not only highly professional but also exceptionally kind and patient, qualities that are rare to find these days. I truly wish more companies had people like her. Newrez is incredibly fortunate to have someone with her work ethic, dedication, and warmth. She genuinely went above and beyond, and I couldn't have managed everything without her support. She deserves serious recognition, whether it's a raise, a major bonus, or even Employee of a Lifetime. Camille has absolutely earned it.

Joann Perla was wonderful. She communicated well, she followed up timely and provided information that was easy to understand.

Oh this was a seamless process. Everyone was so professional and knowledgeable. I had so much anxiety but I had nothing to be worried about.

Joann provided great customer service by following up on the information we needed to process our loan through phone calls, emails, and text messages. We are pleased and would certainly recommend Newrez and Joann for future transactions.

She is professional, good communicator, and well-trained. Made the initial process so easy.

Great experience. Process was quick and easy.

Joann was very easy to work with and extremely helpful. Everything was well communicated and expectations were set well.

Very informative and patient with our changes

Joann was absolutely fantastic to work with!

She was amazing to work with, everything was very easy from the beginning to the end and I always had her support through the whole process.

Easy to work with and very helpful.

Very kind knowledgeable and professional

The process was very smooth and Joann was a pleasure to work with.

Joann was friendly, professional and knowledgeable. She made the process very easy and kept us in the loop! An absolute pleasure to work with! Thank you!

They made a complicated process easy to understand and follow along. Kudos to all involved.

It was quick and easy. Excellent communication. Honest and professional.

Very efficient and kept me well informed. Was very helpful in explaining things in detail

The whole process was smooth. She helped us refinance with ease. Everyone who assisted us throughout the process was professional and communicative.

She was awesome and responded very quickly to concerns and questions

Joann was great to work with and very helpful! We're very happy with how smooth and quick the closing process was for us.

Joann was awesome to deal with. She was extremely nice. I appreciate her hard work.

Excellent

Easy to work with and accessible. Made sure to explain each step with clarity.

Everything with my loan has been handled professionally. Also, giving me information I needed and answering any questions I had. Everything was handled in a timely matter as well. Thank you!

Joan was professional, experienced and helpful t/o the whole process.

Fantastic

Quick easy.. kept me informed throughout the entire process.

professionalism, keeping me up to date

She was friendly, knowledgeable and helpful.

She is friendly and willing to help you with your questions and needs.

great

Very friendly. Helped from start to finish.

everything went as planded and it was very easy for me

Good service

Very responsive, friendly and genuine.

Excellent communication throughout the whole process, answered all my concerns and questions professionally amd promptly. Great service

Continuous communication from both Maggie and Joann where key in this process. I am extremely grateful for their support and help during this process. They even when above their duty to help me secure this refinancing. Many blessings always.

Everyone was great throughout the process!

Joann was super responsive and on top of things. The online portal made the process fairly painless. Bill was great, the only reason I didn?t give him a 10 is because I would have liked to hear from him ?before? I reached out. Otherwise, he was responsive once I did send an inquiry. Overall, very positive experience and I would definitely recommend Newrez. Thank you.

That they were very though and answer any questions i had asked

The newrez team made the whole process smooth and easy

Very informative and quick responses

great communication

Everything explained well Agents well informed and pleasant.

She was very nice and reassuring about the process

The team was helpful and responsive

Joann was very informative and very pleasant to speak with. She provided me with the best customer service I've had since before the pandemic. She explained everything in detail. I would totally do it again! I hope to speak with her again.

Both Joann and Kristy were on top of everything. Professional and expedient. They both made the refi process seamless. Thank you both.

I appreciated that I was informed of my options and how the process would go. Everyone was very timely in their responses and provided clarification as needed.

From the beginning Joann was on point with everything. She answered all my questions. Thank you Joann for your your help and support throughout the process.

Communication and know how to talk with people w. hard accent and be v. polite

Explaining our best options, communication was very important, nice people to work with.

Ease of process.

Joann worked hard on getting a loan for us- Frank was very helpful as well! Both were amazing!

The communication and process went smoothly. Very friendly staff well informed.

Joanne and Miguel were both awesome! Very professional and very helpful!

Miguel and Joanne were both very professional, all questions were fully answered in a timely manner.