Easy to work with and very helpful.

Very kind knowledgeable and professional

The process was very smooth and Joann was a pleasure to work with.

Joann was friendly, professional and knowledgeable. She made the process very easy and kept us in the loop! An absolute pleasure to work with! Thank you!

They made a complicated process easy to understand and follow along. Kudos to all involved.

It was quick and easy. Excellent communication. Honest and professional.

Very efficient and kept me well informed. Was very helpful in explaining things in detail

The whole process was smooth. She helped us refinance with ease. Everyone who assisted us throughout the process was professional and communicative.

She was awesome and responded very quickly to concerns and questions

Joann was great to work with and very helpful! We're very happy with how smooth and quick the closing process was for us.

Joann was very responsive and professional.

Joann was awesome to deal with. She was extremely nice. I appreciate her hard work.

Excellent

Easy to work with and accessible. Made sure to explain each step with clarity.

Everything with my loan has been handled professionally. Also, giving me information I needed and answering any questions I had. Everything was handled in a timely matter as well. Thank you!

Joan was professional, experienced and helpful t/o the whole process.

Fantastic

Quick easy.. kept me informed throughout the entire process.

professionalism, keeping me up to date

This Financing process can be nerve racking at times. That wasn't the case with the NEWREZ team. They were thoughtful and knowledgeable and helped to ease the process along. No pressure applied and offered helpful assistance when requested.

She was friendly, knowledgeable and helpful.

She was wonderful to work with and took care of everything in a timely manner, she saved my loan!

Very helpful. Courteous. Timely in responding. Follow up when I had questions.

She is friendly and willing to help you with your questions and needs.

great

Very friendly. Helped from start to finish.

Overall response was done in a timely manner.

everything went as planded and it was very easy for me

Good service

Joann was very helpful and informative throughout the process.

Great communication

Very responsive, friendly and genuine.

Excellent communication throughout the whole process, answered all my concerns and questions professionally amd promptly. Great service

Continuous communication from both Maggie and Joann where key in this process. I am extremely grateful for their support and help during this process. They even when above their duty to help me secure this refinancing. Many blessings always.

Everyone was great throughout the process!

Joann was super responsive and on top of things. The online portal made the process fairly painless. Bill was great, the only reason I didn?t give him a 10 is because I would have liked to hear from him ?before? I reached out. Otherwise, he was responsive once I did send an inquiry. Overall, very positive experience and I would definitely recommend Newrez. Thank you.

That they were very though and answer any questions i had asked

The newrez team made the whole process smooth and easy

She did a great job communicating.

Very informative and quick responses

great communication

Everything explained well Agents well informed and pleasant.

She was very nice and reassuring about the process

They made the refinance process so easy and suoer quick. Love that our mortgage stayed the same and we didn't have to have another hard credit check or appraisal.

The team was helpful and responsive

Joann was very informative and very pleasant to speak with. She provided me with the best customer service I've had since before the pandemic. She explained everything in detail. I would totally do it again! I hope to speak with her again.

Both Joann and Kristy were on top of everything. Professional and expedient. They both made the refi process seamless. Thank you both.

Follow ups via Phone call to make written communication easier to understand

Joann was awesome and helpful throughout the process.

Everyone kept us well informed and made the process easier than the initial purchase.

All employees were great to work with. The ease of sending your organization all the information made the process so simple. Thank you for the loan. Elwin Nieuwsma

I appreciated that I was informed of my options and how the process would go. Everyone was very timely in their responses and provided clarification as needed.

From the beginning Joann was on point with everything. She answered all my questions. Thank you Joann for your your help and support throughout the process.

Communication and know how to talk with people w. hard accent and be v. polite

It was nice but took a lot longer than I expected

Easy process, quick closing

Explaining our best options, communication was very important, nice people to work with.

Team Newrez made the process easy and were very helpful answering any questions or concerns I had. We made a few changes throughout the process, but Joann and her team always made sure we were moving in the right direction. Thank you again!!!!

Easy to navigate

Beginning and end of process was very quick and informed. A little non communication in the middle.

Figuring out all the documents you guys wanted,, was kind of confusing at times,, turns out they didn?t need all the documents that were listed

Ease of process.

Joann worked hard on getting a loan for us- Frank was very helpful as well! Both were amazing!

Joann easy to work with, kept me up to date throughout the process. She is an asset!

The communication and process went smoothly. Very friendly staff well informed.

Joanne and Miguel were both awesome! Very professional and very helpful!

Miguel and Joanne were both very professional, all questions were fully answered in a timely manner.