was pretty smooth

The loan application and process with Newrez, Nicholas and Miles were very knowledgeable and easy to work with. I am referring a friend today.

I highly recommend working with Nicholas and Newrez. The entire process was very smooth, and customer service was fantastic.

Amazingly patient. Thanks!

Nicholas was patient and helpful. He answered questions and provided clarification. There was no feeling of being rushed or pressured.

Nick kept me informed during the process. I appreciate that .

Nicholas was professional, helpful, friendly, and with care and concern took care of any questions I had regarding the refinance. It was a pleasure working with him.

Excellent service and quick response time

I’m very grateful that together we were able to get everything together and then was approved.

Loan officer was very knowledgeable Answered all questions

"Enjoyable". No purchase of this size will ever by enjoyable. In this case, by long distance, the process was more than acceptable. Use of at my home closing/notary was significantly easier than any previous closing experience.

It was a great experience! Everyo

Fast to respond. Very knowledgable.

The guys that helped me were great

I was kept up to date the entire time. Very friendly and informative! Highly recommend!

Streamline experience.request for limited docs.and good patience.gave us what was promised.Thanks Nick!!!

Nick and Jonathan were great.

Team was outstanding overall

Quick and easy

The team did a great job overall.

Just a easy process overall

Everything was smooth, easy and quick.

Nick and Shawna are a great team. It was really great working with them every step of the way

Friendly and communicative. Answered questions when I had them.

My expectations were different than what the process ended up being . I felt that everytime I reached out to see how things were going that?s when I saw action. I thought the process would have been smoother/quicker that?s all. Everyone was nice. .

Would have been better if the last documents that were reviewed and signed before closing matched what the closing agent brought to the table. Cash to borrower was not the same and neither were some of the final pay outs. Otherwise I would have given a perfect score. Overall I was still happy with out come.

Timeliness

Felt uninformed at times

Everyone was very responsive and ready to help.

We wanted to move forward with the loan as quickly as possible. Both Nick and Jeff helped make that happen.

Fees were higher than I had hoped they would be and if I had not already been so far down the path with Newrez before I started looking at alternatives, I likely would have gone with a different lender who was willing to match Newrez terms with about $1,200 lower fees. Also, the appraisal process was confusing as, at first, it was communicated to me that an automated appraisal / drive by was sufficient but that then turned into a full appraisal which delayed things and added costs to my loan. That said, Nick and Jeff were helpful and communicative and I appreciated not having to provide full documentation even though I was prepared to do so.

Nicholas was very easy to work with, answered all our questions, and communicated throughout the whole process.

The process was fairly easy and painless. Nick was great at communicating with us through the process