06/14/2025 - Brahim A OH
, Loan Officer: Sean Waller
Sean has been exceptionally patient, informative, and professional throughout our entire experience. He provided a clear and detailed breakdown of the loan, walking us through every aspect even the smallest details. What stood out most was his genuine dedication; he took full ownership of our request and made it a point of honor to follow up consistently, giving us the time and space we needed to carefully weigh our options. I highly recommend connecting with Sean for any refinancing, home equity loans, or any other loan services his company offers. You’re in great hands with him.
05/23/2025 - CANDYCE R CO
, Loan Officer: Sean Waller
Excellent customer service
05/22/2025 - ELIZABETH C CA
, Loan Officer: Sean Waller
Sean explained everything clearly
05/16/2025 - JUAN A CA
, Loan Officer: Sean Waller
Very fast service
05/13/2025 - Adrian L AL
, Loan Officer: Sean Waller
Sean and Vanessa were both a pleasure to work with. Thanks again Sean for your excellent service.
04/30/2025 - KEITH H TX
, Loan Officer: Sean Waller
Great to work with
04/22/2025 - CHARLES K GA
, Loan Officer: Sean Waller
Very straightforward and honest
04/15/2025 - DENISE E PA
, Loan Officer: Sean Waller
Sean was available to answer our questions and concerns
04/13/2025 - PAMELA C MI
, Loan Officer: Sean Waller
They were very helpful, explained what would happen and gave it clear time line of when i could expect things to happen. It was all very quick and smooth.
04/10/2025 - Margaret V AZ
, Loan Officer: Sean Waller
Extremely nice and very helpful with all I needed to complete the loan application. I felt very comfortable with him
04/06/2025 - WANDA T MD
, Loan Officer: Sean Waller
I would say that Sean Waller is responsive. Each time I emailed or had to leave a message, he responded. Also, he was the one who pointed out how much I was paying each month and potential savings with doing a refi.
03/29/2025 - ANTHONY R TN
, Loan Officer: Sean Waller
Great person to work with easy going and help with all the questions I had asked
03/21/2025 - Michael M OR
, Loan Officer: Sean Waller
Very positive and helpful. He gave very good financial advice. Supportive throughout the process.
03/20/2025 - Philip G IN
, Loan Officer: Sean Waller
Great communication
12/02/2024 -
, Loan Officer: Sean Waller
Everything was great
12/01/2024 -
, Loan Officer: Sean Waller
They were right on top of things and help with information when I needed it they always kept in contact with me and I really appreciate it
11/26/2024 -
, Loan Officer: Sean Waller
Everyone was helpful
11/23/2024 -
, Loan Officer: Sean Waller
Great customer service. Always answered my questions.
11/20/2024 -
, Loan Officer: Sean Waller
I got the money
11/19/2024 -
, Loan Officer: Sean Waller
I wanted to go throgh Newrez and everyone that I delt with was very noligible
11/01/2024 -
, Loan Officer: Sean Waller
Great job!
10/30/2024 -
, Loan Officer: Sean Waller
I would have liked to skip two months payment,only got one month that all.
10/27/2024 -
, Loan Officer: Sean Waller
Disconnect between automated processes and loan processor. We were tasked via email multiple times for documents we already provided.
10/27/2024 -
, Loan Officer: Sean Waller
Great communication and quick responses even outside of normal business hours
10/23/2024 -
, Loan Officer: Sean Waller
Overall attitude.Great Communication and Customer Service.
10/17/2024 -
, Loan Officer: Sean Waller
My dealings with Sean on a professional level from the beginning was great. But I must say, Ms. Wilder was exceptional because of her more than (delightful) attitude my wife and I experienced on every occasion.
10/15/2024 -
, Loan Officer: Sean Waller
Good dedicated loan officer team.
10/07/2024 -
, Loan Officer: Sean Waller
Thanks God Bless you
09/17/2024 -
, Loan Officer: Sean Waller
Good communication and friendly staff
09/03/2024 -
, Loan Officer: Sean Waller
It would have been better if my name change was completed as was requested.
06/26/2024 -
, Loan Officer: Sean Waller
Everyone help step by step on everything. Thank you
06/25/2024 -
, Loan Officer: Sean Waller
Better communication
06/25/2024 -
, Loan Officer: Sean Waller
Interaction and service by your staff - helpful and responsive.
06/11/2024 -
, Loan Officer: Sean Waller
Mostly communication at times. I would like to see more communication of rate updates.
06/02/2024 -
, Loan Officer: Sean Waller
Thank you!
05/25/2024 -
, Loan Officer: Sean Waller
Great experience
04/01/2024 -
, Loan Officer: Sean Waller
The application process was very clear and easy. It did seem like we were lost in the shuffle of paperwork moving from acceptance to closing as we only received minimal communication and some had errors but overall it was a good experience.
03/19/2024 -
, Loan Officer: Sean Waller
The underwriter was the 2 ladies I believe that was there title never returned calls or email
03/18/2024 -
, Loan Officer: Sean Waller
Sean was there every step of the way.
03/11/2024 -
, Loan Officer: Sean Waller
Answers were always answered quickly and paperwork was convenient and well outlined
03/09/2024 -
, Loan Officer: Sean Waller
It was great
03/08/2024 -
, Loan Officer: Sean Waller
Both sean and Miles were great. They kept us informed of the process and answered all of my questions in a timely manner.
02/26/2024 -
, Loan Officer: Sean Waller
Great experience and Newrez people were very easy to work with.
02/19/2024 -
, Loan Officer: Sean Waller
Sean was very nice and helpful at first call phone. He explained in easy language.
01/30/2024 -
, Loan Officer: Sean Waller
Sean and Justin were both very pleasant to deal with and kept me informed of what was going on throughout the whole process.
01/20/2024 -
, Loan Officer: Sean Waller
Yes great!!!!!!!!
01/12/2024 -
, Loan Officer: Sean Waller
The communication.
01/01/2024 -
, Loan Officer: Sean Waller
Everything was straight forward and up front. No last minute surprises. I was kept informed all the way as the process unfolded.
12/30/2023 -
, Loan Officer: Sean Waller
Very informational, kind, and pleasant to work with.
12/02/2023 -
, Loan Officer: Sean Waller
Made it easy thank you
12/01/2023 -
, Loan Officer: Sean Waller
Helpful always ready to answer any questions friendly overall experience great .Thank you
12/01/2023 -
, Loan Officer: Sean Waller
Tash was amazing to work with! She kept me informed and was very kind.
11/13/2023 -
, Loan Officer: Sean Waller
Explaining things plainly that are not understood
10/27/2023 -
, Loan Officer: Sean Waller
It was quick and easy, no hassles.
10/16/2023 -
, Loan Officer: Sean Waller
It was easy and pretty smooth.
10/01/2023 -
, Loan Officer: Sean Waller
Shun was great. Easy process.
09/29/2023 -
, Loan Officer: Sean Waller
Sean & Eddie made the process a lot easier than I had expected, thanks to both those guys!
09/15/2023 -
, Loan Officer: Sean Waller
The service was great
09/02/2023 -
, Loan Officer: Sean Waller
Sean was always pleasant and professional. I just wish the process could have moved along more expeditiously. 3 months (at least) is a long time to wait to close.
09/01/2023 -
, Loan Officer: Sean Waller
Communication was excellent and if there was a question, it was addressed immediately.
08/26/2023 -
, Loan Officer: Sean Waller
Sean, always kept me in the loop and was a pleasure to deal with.
08/17/2023 -
, Loan Officer: Sean Waller
Whole process
08/15/2023 -
, Loan Officer: Sean Waller
This was a very seamless process and the gentleman were very helpful if I ddnt understand something
08/09/2023 -
, Loan Officer: Sean Waller
Sean and the whole team were very professional, knowledgeable and expedient during this process. They answered any questions I had promptly. Over all it was a great experience.
07/18/2023 -
, Loan Officer: Sean Waller
Everything was done at my convenience and from my home
07/11/2023 -
, Loan Officer: Sean Waller
Jennifer Santaniello and Sean Waller are absolutely amazing. Thank you for making this process as smooth as you have. 10 out of 10 just Amazing.
07/05/2023 -
, Loan Officer: Sean Waller
You were very professional and thorough in all the texts, emails, and conversations with me. Really appreciate all that was done to help me obtain my equity loan. I would definitely recommend NewRez to my friends and family members. Thank you so much....
06/30/2023 -
, Loan Officer: Sean Waller
I needed help getting my life back in order Sean and the team gave me. Options and explained everything thoroughly
06/29/2023 -
, Loan Officer: Sean Waller
Sean made the refinance process run very smoothly for me. He answered all of my questions quickly and provided excellent service.
06/29/2023 -
, Loan Officer: Sean Waller
Sean was spectacular
06/27/2023 -
, Loan Officer: Sean Waller
Overall Sean was very considerate, patient and explained everything very clearly.
06/23/2023 -
, Loan Officer: Sean Waller
Very friendly.
06/16/2023 -
, Loan Officer: Sean Waller
Sean and John were both very knowledgeable and easy to work with and were always available when I called with questions. The entire process unexpectedly fast and easy.
05/27/2023 -
, Loan Officer: Sean Waller
Sean was always very helpful and kind.
05/18/2023 -
, Loan Officer: Sean Waller
Just the full transparency about the process thanks
05/09/2023 -
, Loan Officer: Sean Waller
Everything was understood
05/04/2023 -
, Loan Officer: Sean Waller
Good communication
05/04/2023 -
, Loan Officer: Sean Waller
Slow start but very happy
04/12/2023 -
, Loan Officer: Sean Waller
I was apprehensive when I refinanced for the second time because of my first experience. It took forever and I had difficulty contacting anyone. This time I was pleasantly surprised how smoothly the process went. I was kept informed and was able to ask questions and get answers quickly.
04/11/2023 -
, Loan Officer: Sean Waller
All was done in a very professional manner!! We were kept informed, as the process continued. NewRez is No 1 as far as we are concerned in refinancing. Strongly advise others to use them!
03/04/2023 -
, Loan Officer: Sean Waller
Great great
03/01/2023 -
, Loan Officer: Sean Waller
Sean and Mindy were both wonderful. I received quick responses to any questions I had and the whole process was so simple. Thank you again!
02/02/2023 -
, Loan Officer: Sean Waller
This loan process was easy to complete and seemed to move quickly. One aspect of the loan process I was confused on was the payoff of other accounts. I was under the assumption that there was going to be discussion with someone about the accounts and the payoff amounts. When we initially talked about them I thought there was going to be a step in the process that specifically talked about them. Then I realized after I received the paperwork with all the original amounts listed, that time had passed. So, I just let them be to keep the process moving forward. I decided I will just deal with the overpayments on my own once everything is paid off. I also was under the impression that not all of them needed to be paid off as well. The first conversation I had was that in the beginning we needed to list all of them to see what needed to be paid off to qualify for the loan. Then once the process started we could change that so I could receive more money personally so I could distribute it the way a wanted to. That conversation never happened and again I did not want to slow the process down, so I decided not to say anything. All in all it was a good experience. It was my misunderstanding of how the payoffs worked that I had issue with.
01/10/2023 -
, Loan Officer: Sean Waller
To pay off more of the Credit cards
12/29/2022 -
, Loan Officer: Sean Waller
Overall experience was pleasant. Great staff
12/09/2022 -
, Loan Officer: Sean Waller
The communication.
12/02/2022 -
, Loan Officer: Sean Waller
The patience, knowledge, communication, very friendly Great job!!!!
09/19/2022 -
, Loan Officer: Sean Waller
The communication and Sean made it easy
09/04/2022 -
, Loan Officer: Sean Waller
It was quick and painless
08/29/2022 -
, Loan Officer: Sean Waller
Great communication, easy to deal with and very time efficient
08/17/2022 -
, Loan Officer: Sean Waller
Very professional and informative through entire process