Sean has been exceptionally patient, informative, and professional throughout our entire experience. He provided a clear and detailed breakdown of the loan, walking us through every aspect even the smallest details. What stood out most was his genuine dedication; he took full ownership of our request and made it a point of honor to follow up consistently, giving us the time and space we needed to carefully weigh our options. I highly recommend connecting with Sean for any refinancing, home equity loans, or any other loan services his company offers. You’re in great hands with him.

Excellent customer service

Sean explained everything clearly

Very fast service

Sean and Vanessa were both a pleasure to work with. Thanks again Sean for your excellent service.

Great to work with

Very straightforward and honest

Sean was available to answer our questions and concerns

They were very helpful, explained what would happen and gave it clear time line of when i could expect things to happen. It was all very quick and smooth.

Extremely nice and very helpful with all I needed to complete the loan application. I felt very comfortable with him

I would say that Sean Waller is responsive. Each time I emailed or had to leave a message, he responded. Also, he was the one who pointed out how much I was paying each month and potential savings with doing a refi.

Great person to work with easy going and help with all the questions I had asked

Very positive and helpful. He gave very good financial advice. Supportive throughout the process.

Great communication

Everything was great

They were right on top of things and help with information when I needed it they always kept in contact with me and I really appreciate it

Everyone was helpful

Great customer service. Always answered my questions.

I got the money

I wanted to go throgh Newrez and everyone that I delt with was very noligible

Great job!

I would have liked to skip two months payment,only got one month that all.

Disconnect between automated processes and loan processor. We were tasked via email multiple times for documents we already provided.

Great communication and quick responses even outside of normal business hours

Overall attitude.Great Communication and Customer Service.

My dealings with Sean on a professional level from the beginning was great. But I must say, Ms. Wilder was exceptional because of her more than (delightful) attitude my wife and I experienced on every occasion.

Good dedicated loan officer team.

Thanks God Bless you

Good communication and friendly staff

It would have been better if my name change was completed as was requested.

Everyone help step by step on everything. Thank you

Better communication

Interaction and service by your staff - helpful and responsive.

Mostly communication at times. I would like to see more communication of rate updates.

Thank you!

Great experience

The application process was very clear and easy. It did seem like we were lost in the shuffle of paperwork moving from acceptance to closing as we only received minimal communication and some had errors but overall it was a good experience.

The underwriter was the 2 ladies I believe that was there title never returned calls or email

Sean was there every step of the way.

Answers were always answered quickly and paperwork was convenient and well outlined

It was great

Both sean and Miles were great. They kept us informed of the process and answered all of my questions in a timely manner.

Great experience and Newrez people were very easy to work with.

Sean was very nice and helpful at first call phone. He explained in easy language.

Sean and Justin were both very pleasant to deal with and kept me informed of what was going on throughout the whole process.

Yes great!!!!!!!!

The communication.

Everything was straight forward and up front. No last minute surprises. I was kept informed all the way as the process unfolded.

Very informational, kind, and pleasant to work with.

Made it easy thank you

Helpful always ready to answer any questions friendly overall experience great .Thank you

Tash was amazing to work with! She kept me informed and was very kind.

Explaining things plainly that are not understood

It was quick and easy, no hassles.

It was easy and pretty smooth.

Shun was great. Easy process.

Sean & Eddie made the process a lot easier than I had expected, thanks to both those guys!

The service was great

Sean was always pleasant and professional. I just wish the process could have moved along more expeditiously. 3 months (at least) is a long time to wait to close.

Communication was excellent and if there was a question, it was addressed immediately.

Sean, always kept me in the loop and was a pleasure to deal with.

Whole process

This was a very seamless process and the gentleman were very helpful if I ddnt understand something

Sean and the whole team were very professional, knowledgeable and expedient during this process. They answered any questions I had promptly. Over all it was a great experience.

Everything was done at my convenience and from my home

Jennifer Santaniello and Sean Waller are absolutely amazing. Thank you for making this process as smooth as you have. 10 out of 10 just Amazing.

You were very professional and thorough in all the texts, emails, and conversations with me. Really appreciate all that was done to help me obtain my equity loan. I would definitely recommend NewRez to my friends and family members. Thank you so much....

I needed help getting my life back in order Sean and the team gave me. Options and explained everything thoroughly

Sean made the refinance process run very smoothly for me. He answered all of my questions quickly and provided excellent service.

Sean was spectacular

Overall Sean was very considerate, patient and explained everything very clearly.

Very friendly.

Sean and John were both very knowledgeable and easy to work with and were always available when I called with questions. The entire process unexpectedly fast and easy.

Sean was always very helpful and kind.

Just the full transparency about the process thanks

Everything was understood

Good communication

Slow start but very happy

I was apprehensive when I refinanced for the second time because of my first experience. It took forever and I had difficulty contacting anyone. This time I was pleasantly surprised how smoothly the process went. I was kept informed and was able to ask questions and get answers quickly.

All was done in a very professional manner!! We were kept informed, as the process continued. NewRez is No 1 as far as we are concerned in refinancing. Strongly advise others to use them!

Great great

Sean and Mindy were both wonderful. I received quick responses to any questions I had and the whole process was so simple. Thank you again!

This loan process was easy to complete and seemed to move quickly. One aspect of the loan process I was confused on was the payoff of other accounts. I was under the assumption that there was going to be discussion with someone about the accounts and the payoff amounts. When we initially talked about them I thought there was going to be a step in the process that specifically talked about them. Then I realized after I received the paperwork with all the original amounts listed, that time had passed. So, I just let them be to keep the process moving forward. I decided I will just deal with the overpayments on my own once everything is paid off. I also was under the impression that not all of them needed to be paid off as well. The first conversation I had was that in the beginning we needed to list all of them to see what needed to be paid off to qualify for the loan. Then once the process started we could change that so I could receive more money personally so I could distribute it the way a wanted to. That conversation never happened and again I did not want to slow the process down, so I decided not to say anything. All in all it was a good experience. It was my misunderstanding of how the payoffs worked that I had issue with.

To pay off more of the Credit cards

Overall experience was pleasant. Great staff

The communication.

The patience, knowledge, communication, very friendly Great job!!!!

The communication and Sean made it easy

It was quick and painless

Great communication, easy to deal with and very time efficient

Very professional and informative through entire process