Ian was super helpful through the whole process. I really appreciate him!

He was so darn informative and very kind and knowledgeable. Don’t lose him, he is a major asset to your company

Very helpful

Ian Leigh was very knowledgeable and helpful guiding me through the steps needed to ensure my refinancing went smoothly.

Very easy to communicate and have questions answered.

Knowledgeable and polite

Very easy to deal with and very professional. Quick response to emails and phone calls-

Ian made the loan process extremely smooth. He is very professional, kept us informed of every step, and was always responsive to our inquiries.

They were fast, efficient, and follow up was excellent!

Ian was professional, quick to respond, and returned information on my request promptly. I appreciated his effort!

Ian was very helpful in explaining the process as well as keeping me up to date with the progress of the application.

He was very well professional with every question I asked. Very well spoken on every subject that was asked toward this loan. He explained every thing I needed to know regarding this loan. I would definitely recommend someone to Ian Leigh and Newrez if they ever need any help. Thank you very much for all your help.

Ian was very helpful throughout the entire refinancing process!

They are great. Ian was friendly, helpful, and answered any questions I had.

I would tell them everyone was on point from start to finish.

Ian was easy to get a hold of and great at answering all of my questions.

Ian and Brett were both very helpful and good communicators.

They did a good job

The team was exceptional! Great communication. Helpful throughout. Claudia was wonderful!! Made everything so much easier than expected

My processor went above and beyond in assisting me with this loan. She was very helpful and very responsive to my questions.

I don’t remember

A call or text at least once or twice a week to let me know how things are going would be perfect, but overall I think it turnout ok,thank you very much.

Ian was awesome. No matter how insignificant i felt my questions were , he never made me feel that way. He was great from start to finish. I very much appreciate his help amd.im glad that I called.

He was friendly and the process was smooth

Perfect customer service and suppor!

The whole process was drawn out and it often felt as if we were the ones needing to check in and get the process moving originally we were told different mortgage terms and halfway through the process it changed and out mortgage term and interest rate increased frustrating at closing we we were told we would need cash to close and all of a sudden we did our money was returned but the whole process seemed like it could've been a lot smoother . Not sure if we would've done this at all except at the start we had been promised a lower interest rate which did not ring true

Ian was very professional and excellent at keeping us informed throughout the entire process. We had many questions and Ian was very patient with us in answering them.

helpfu and ease

Very thorough explanation of everything, great communication and follow up!

Great service and detailed information provided throughout the process.

The task system is broken. it was confusing because it would say I had a task and nothing was there.

Newrez REALLY looked at my finances and incoming down to a personal level. I was able to explain the other half of my income that did not fit in a conventional check box. Because I wasn?t cookie-cutter other Lenders didn?t care to work with me. I plan on using Newrez in the future when I buy my forever-home!

No surprises.

Fast responses to the questions I asked.

It was relatively easy, and I didn't feel pressured. I was going with a different company; however, they were not listening to what I wanted. It was all about the up sale. Ian listened to what I wanted and gave me options but when I said what I wanted he said ok.

Courteous, it's friendly.

Everything was straight forward and understandable. The whole experience was easier than I expected.

Customer Service

Everything

Ian and Camille were both so great to work with! Both were knowledgeable, friendly, and personable.

Was updated frequently and was walked though the whole process. Very appreciative that New Rez made me aware of how I could use my home equity to effectively pay off high interest debt.

Ian Leigh was fantastic went above and beyond!! I called numerous times, because I am not very good with the computer. He walked me through every step. Somethings I didn?t understand he knew exactly where I was stuck and figured out how to help me over the phone. I called numerous times he was always there to talk to me. Thank you and for taking the time to make it a comfortable process!!

Answered all my questions. Kept me in the loop and explained the process. Communicated at times most convenient for me. Very easy process.

Great communication and kept me updated where things were at in the process.

My loan officer Ian Leigh was very knowledgeable and very good in communication the information about the loan. Both Jessica and Ian kept me informed and updated throughout the loan process. The whole experience was a pleasant experience. Thank you very much.

Very pleasant customer service

Great team

Constant communication and I got answers to every question I had

Both Ian and Vanessa were professional and timely in handling my loan application. Ian in particular promtly returned my telephone calls and addressed all my concerns in a clear concise manner. The overall experience was excellent.

Professional, knowledgeable team members.

Everyone worked hard to get the job done in a timely matter and the communication was great.

I was passed off in between and the communication and speed of things dropped. I was less sure that things were happening and would happen in the timeline discussed.

Ian and Jennifer work great to work with and kept me informed along the path to refinance my house.

Ian was patient and explained in detail every step of the process. He was very supportive in every way. Thank you so much Ian for assisting me through this process. You are truly an asset

Both Ian and Cynthia were easy to work with. They kept me very well informed with what was needed and time frames. It was an easy, smooth process.

Ian leigh attitude from the beginning and h** respectful he was.

The process was relatively straight forward and smooth. Ian and Nicole were both very helpful, pleasant and honest.

Very easy to talk to and always answered your questions

Ian and Jeff were responsive - called to check in as well as returned my emails and phone calls promptly

The two loan officers Ian and Camille were the greatest

In today's time there are many scams. So I was hesitant. Ian encouraged me to take advantage of a great opportunity and assisted me every step of the way. He is a consumate professional. The whole team kept me informed and guided me through the entire process. Thank you to everyone. Thanks Ian!!!!!!

Ian was awesome to work with although the process to refinance took much longer than I anticipated.

Everyone we dealt with were kind and kept us up to date on our loan.

The team members at Newrez were excellent. I never had a question that went unanswered.r.Leigh and Jessica Wagner were amazing throughout my whole process. They guide me and informed me until the end. Thank you so much.

All was good.

Easy and quick

Process was easy with Ian's guidance

Always kept us informed.

ian was easy to talk to and answered any questions i had. he kept me informed throughout the whole process even with things that he wasnt responsible for.

I appreciated the effort that Ian and Maverick got things pushed through to closing.

Constant communication and information

Professional

This was a great experience. Thank you!

Ian was great to work with

Ian was great to work with a pure asset to your company. Katherine also did a great job. My only complaints would be the several times I had to send in paper work such as pay stubs ECT, that I had sent two or three times before. Also some of the processes that were company related, not Loan Officer related, were grating. However, as far as closing and communication, this has been the easiest deal I?ve ever done. We will definitely talk again in three or four years. Thank you,

Ian was kind, courteous and professional. Returned my call in a timely manner. Patiently answered my questions knowledgeable.

He was wonderful and gracious to me during the entire process! He was also a good listener and understanding what I wanted to accomplish. I appreciate all the help to get the loan and assisting me with all the papers. The NewRez team is awesome to work with!

Everyone made sure that we were informed step by step of the process. Everyone stayed in contact with us to make sure we all were on the same page. Any questions that we had were answered. You all made our process smooth and easy.

Second time I?ve used NewRez and both times they were great Thanks

Ian Leigh and Maverick Burnett were great people to work with. Both are an asset to this organization. They were helpful, professional and very efficient during the whole process. Tracy Watkins the closing agent was so professional and courteous during this process.

Easy process from beginning to end.

Knowledgable and efficient. Good to respond

It got done period

Ian was just incredible from start to finish. His attention to detail and prompt responses to any question was second to none. Our whole process with Newrez was a pleasure and will recommend newrez with glowing praise. Thanks!

Very simple process, I have stayed with NewRez and intend to when I purchase another home.

Great is the absence of problems.

The professionalism.

Wonderful experience refinancing with Newrez!

Fees were too high.

It was great. Closing costs were kinda high but I was able to pay off my credit cards and med bills

From start to finish Ian and Angela made the process easy and fast.

Ian was always very professional, knowledgeable and helpful!

There was communication problems between the processor and Title company. Originally I gave a "short" account # for deposit. I found the complete # and notified Kristi the processor of the right #. She copied me on an e-mail to the title company with the correct #. This was before the loan was funded. The Title company (Melanie) acknowledged the update. But when the money was wired it was wired to the original wrong number and it took a week for us to get the money into our account. That was a bit stressful but all ended well. Ian and Christie communicated well.

Kept me informed throughout the process

speed; communication and follow thru

Over all New rez was very easy and pleasant to work with

Everything went smoothly and quickly

Ian- You, and the rest of the team are the mark of excellence! Thank you for your professional work!

From the beginning to the end, the team that I work with Explain everything and why they needed certain things or always courteous and very, very helpful. Thank you.

It was very easy to work with both Ian and Angela Baker. Everything was handled in a very professional and prompt manner. Extremely pleased with the outcome.

Everything from beginning to the end always polite help me the best they can

The communication was amazing

The loan processing team was great but the underwriters took an extensively long time to reply to requests for updates. Closing was completed over a month past the originally projected date

Explaining all the details very well. Keeping me inform with any changes or new details with the loan. Making everything easy as possible for me.

Easy communication.

Everyone was kind and easy to work with. I appreciate the flexibility of my loan officer as we often times communicated outside of normal business hours.

Everyone was kind and very helpful. They kept us up on everything that was going on and what to expect next. It made the experience very stress free. Thank you!!

The professionalism of Ian Leigh. He talk to you like a person.. great guy

It was an overall easy experience. I was well informed throughout the process.

Very informative and helpful throughout the process. Was quick to answer any questions we had or concerns.

Overall ease of the process

Thank you Ian everything worked out great , I just sent the check off for the camper and deposited the other check and I want to say thank you and you did an awesome job and made it so easy I never expected it to be so fast and easy and helpful and helpful thank you Ian

Your team keep me informed at every step of the refinance, they were pleasant to deal with and answered all my questions. The process was very well organized and convenient all the way through till closing.

The whole loan processing went smooth and efficient. All persons involved were great, courteous, and professional. I am grateful to Mr. Ian Leigh for making all this happen.

Everybody they helped me a lot they were very Kind l?m very happy Thanks for everything,

Very easy process.