she was wonderful, accomodating, and knowledgeable

She was very patient and helpful during the process.It was long and tedious especially with the electronic signatures.

Flora explained the whole process to me and took the time to answer any of my questions. If she ever needs a job I would definitely Hire her.????????????????????????????????????????????????????????????????????

I really enjoyed working with Flora. She is such a dedicated and conscientious person. I have no problem reaching out to her. She always contact me when there is something she need to share with me. I would say I always like to work with her, I’ll give her a 10 on her efforts .Thank you Flora for helping me through this process.

Ms. Flora Osho, Sonja B., and the Newrez team provided exceptional support throughout the entire process—from initial inquiry to closing. They explained each step clearly and thoroughly, making the experience straightforward and approachable. Ms. Osho's customer service skills are very professional and excellent. Thank you.

Flora was very knowledgeable and gave me a sense of comfort thru the entire process that sets her apart from her competition.

Flora was very professional, friendly, and patient with my low technical skills. My frustration was in providing information continuously when it had appeared that I had provided the requested information. It seems that the underwriters were delaying the process which has caused me to pay additional funds beyond the original payoff amount.

She did excellent, took care of our request, said what was needed to get this loan, it was easy to apply.

She is extremely kind and patient. Explaining everything clearly.

Very cooperative, easy to work with, she was able to answer all of my questions.

Flora was extremely knowledgeable, professional, punctual, and not overly pushy!

Very prompt and professional!!

Very pleasant experience answered all my questions very professional thank you

Flora she worked great with me and I do like her style. She’s a great person.

Personal experience and communication with Flora and Michael. We have experienced a new friendship through this transaction and are grateful for their genuine concern and commitment in making our experience easy and pleasant. The notary representative who came to our home, Christine was also very helpful and easy to understand during the process. With warmest regards, Mr. and Mrs Guerrero.

Both Sarah and Flora were very professional and helpful with the whole process

It was great working with you all. Thank you so much.

It was a very easy process. I would recommend New Rez to anyone.

Flora was responsive and informative throughout the process.

More communication and exact expectations of closing and cash out process. From beginning to end the process took 8 weeks, way too long.

They helped me along the process and I was able to get my loan secured.

Thank you all even took a while im ver happy it's done when can I go check in the new account to set auto pay Ed

Flora answered all my questions and clarified the entire process for me to have a good picture of what it entails even after work hours. she went above and beyond to be of help to me and my family. i appreciate her diligence and hard work. A great Asset to Newrez. ai never knew iI could even refinance. all thanks to hear for filling me in on it. Great work ethic.

This was my first time doing something like this had no idea what to do like signing documents on line and everyone involved walked me through everything and were very patient with me ??

Flora and Bill were always there when I had a question. We moved through the process together and got all the results we wanted.

Customer service

Thankful we were able to get our business concluded.

Throughout the loan process, there was constant communication and that made everything easy.

It took only two weeks to start and close the loan. What a feat. I am grateful for Newrez services. Thank you

Nice Employees and easy to work with.

The loan officer were knowledgeable and they have a nice way of approaching their clients.

great communication

They kept me updated on everything. I still have not received my checked to psy off my cards and other loans and have not received ant tracking information.

You did what you said you were going to

The process was very smooth no headaches or stress very good communication between all of us until we signed all the documents. Thank you for all your help was great doing business with you.

The process took far too long. I was asked to provide more info at the end. FLORA was very helpful and responsive.

Personal service. Very friendly, very knowledgeable.

Fantastic customer service with friendly representatives who truly know the process and want to help you in a timely manner.

Flora was outstanding! Her expertise and professionalism was reassuring and appreciated. Newrez is fortunate to have a professional such as Flora as a member of the team.

Friendly, prompt, and always answered questions and got back to me quickly.

From start to end , there was one person responsible which made it very easy

Sincerety thoughtful processors.

Flora was nice to talk to explaining things well through the whole process.

Great communications , Ms. Osho easily answered all of the questions I had .

Flora was always there for me during the process would answered all my questions and would followed up. I really appreciated her assistance and patience.

Flora and Christopher were patient and wonderful with this loan process with me. Thank you

The quality of service was five stars PLUS!!! The team all worked together to make process move swiftly. Great team and leadership!!!

Very easy to work with everyone.

It was pleasure working with Flora.

The ease in which the process was completed.

Documents I submitted were requested several times. It was not clear where I was in the process too many times. It would be very helpful if there was some kind of dashboard to track what documents have been submitted (for both of us), and steps in the process that remained.

Easy to work with, Great communication.

Ease of the process

Lower closing costs. I thought they should be lower, 6-7K is very high considering it's a heloc and you already service my main mortgage. Also I would have felt better if the appraisal fee was waived. In total I had to pay a lot for this loan, too much in my opinion. I was feeling a bit desperate, and it felt like that was taken advantage a bit as I didn't want to battle with the closing costs because I just wanted the loan approved.

The team made me feel comfortable and confident about what I was doing.

Awesome job - thank you for everything - would totally recommnd NewRez

The way Flora was in contact and kept me informed from the beginning to the end was a smooth process, minus the required information, which I know is part of the process.

I felt that we were kept in the loop the entire process. Everyone was very approachable and answered our questions in a timely manner. For a transaction that could feel overwhelming, Ms. Flora and the Newrez team made it feel effortless. I highly recommend Ms. Flora and Newrez to those who are in need of financing for a mortgage.

Responsiveness

Flora and Jennifer were very friendly and helpful!!!

Very happy with my team

Flora Osho was so great and understsnding she gelp me threw the whole process from being to end and kept me well inform and to get information that the bank needed for the loan and even check back to make sure all went well

Flora and Frank were great. Very pleased with the entire process. Thank you