David and everyone else that we worked with were great.

Excellent, personable, and professional experience

A pleasure to work with. He explained everything so we understood all that would take place and the timing for each

Very helpful and friendly from The beginning and made everything easy and made it about us and what we wanted

Dave was very easy to work with. Friendly and flexible in discussing our options. He was patient and informative. The process seemed pretty effortless as we moved along the steps.

David was very responsive to my questions and requests.

very knowledgeable and patient with you, make sure you understand everything

Outstanding, polite, and professional. Fast easy and lots of communication. Excellent job.

I am extremely pleased with the service I have gotten as well as the communication from the loan officer and the loan processor! This was a challenging process for me and took longer than I anticipated but I am pleased with the outcome and would definitely use New Rez again!

It’s great service, very helpful, describe properly

everytime you added a new person looking at our loan, our cash out went down and closing went up. other than that it went better than i expected.

To Whom It May Concern, The Newrez LLC home refinancing process is straight forward, quick, and easy. David Gamboji is professional, highly knowledgeable in the home refinancing process, and easy to work with. I recommend Newrez LLC to anyone needing home financing or home refinancing services. Shawn Morgan

David was wonderful to work with. He gave me all of the attention that I needed. I had a lot of questions. He answered all of them with professionalism and kindness.

David was very friendly, thorough and communicative through the process. It made it easier for us to make decisions.

Our experience with David was a good experience, he communicated well and was swift in collecting our documents and getting back to us for what was needed.

Have been communicating with David since June, 2024 regarding a refinance. David has been very diligent, professional, and patient with the refinance process. He made the entire process easy and smooth.

Sometimes when I had questions, it was difficult to get ahold of someone at their organization.

Pleasant experience and David was very professional.

i would like to say that David was a great person to work with. He responded to all my questions and followed up with me every step all the way.

The process was easy and efficient. The online tool had a glitch and I could not see the new loan application with my existing loan information.

Explained the process very well

David and Joseph were excellent, the whole process was just a little long.

Dave Gambogi was awesome! He was always willing to get back to me and answer my questions when needed. Vanessa was difficult to reach. I went nearly two weeks or more without hearing from her via email, by phone, etc. I had to reach out to Dave Gambogi to get updates and find out what was going on with my loan as it took much longer than I expected to get closed. Vanessa was much better at the end, but this process took way too long and was not as smooth as it could have been. Communication with your customers is crucial. Keep people informed, even if there is not a lot of change going on. If your processors are overworked and have too many loans they are working, maybe look at how you as a company could streamline this. I thought going with NewRez for this would be smoother since you have my main mortgage and have all my information and home information already. You need more people like Dave Gambogi. He is a good person to deal with.

The communication between the loan processor and other members were good.

Very nice and super informative thank you for making this process very easy

Excellent service!

Everybody and everything. Well done. Thank You very much. I appreciate it.

Easier than I thought it would be. Being able to sign documents online and not have to fax documents made processor better.

The experience was very smooth. The accommodations for closing was great.

Very Informative, Available to answer questions, Never seemed too busy to answer questions even if it was the same question.

Only problem I had was over all turn around time with the whole process i felt it could have went faster But Dave was fantastic!!!

Dave was absolutely amazing and patient!! Give him a raise !!!

Transparent and flexible - they made the changes I needed toward the end of the process quickly without hassle or complaint.

very informative,pleasant,quick to return calls

Easy process and good communication

My experience dealing with the New Rez team was good because no matter how silly my questions may have been the team took their time and made sure to explain to me and explain what was going on. The team answered my emails and phone calls, I felt I was in good hands and the team I feel had my best interest which kept me feeling safe during my loan process.

Timely informed throughout the loan process!

David and Jazara were great to work with.

Great customer service. Explained the whole process to me and was with me every step of the way.

Being informed throughout the entire process

Communication was not always easy. Phone calls were not always returned had to find someone else to help me

Easy process and great communication.

My experience was pretty smooth from the start. It?s always about the people. I felt that David was knowledgeable and helpful in the process. I was felt like family. Thanks ??

David took the time in a very professional manner to keep my mind at ease, and was open to any phone calls and questions I needed answered. I have certain disabilities that he continued to answer questions multiple times and I couldn?t have asked for a more experienced, calm and understanding person for my needs. I?m 100% happy with David?s professional expertise in dealing with my special needs. I will be referring others with his phone contact so he can continue the great job he?s done throughout his career.

Effortless & prompt service.

I felt like I was making another house loan vs. Home equity. Nonetheless, approval was granted.

This is the first time that i have done anything like this and they walked me thru it with ease. It took a load off of my shoulders to be able to consolidate things and still be able to have funds for a new roof on the house and gutter covers to protect my home. Also helps me be more comfortable as i ease into retirement.

David and Analisa were both very knowledgeable and helpful throughout the whole process. They answered all my questions and concerns. They also responded to my emails and phone calls promptly. It was very easy working with the team.

The professionalism and conversation was always upbeat and simplicity was the key to success. I can't be more happy than I am as of right now and it's all thanks to Newrez professional approach to a happy customer. Thanks!!

The constant contact via emails letting me know where we were with the process amazing ...

Great communication!

The process was easy. Everyone was very helpful and answered all my questions.

It was pretty good. David was usually available, calm and fairly positive and he tried to be helpful. In general I guess there is an element of stress involved in such a loan. And in the final stages was a bit confused what to expect

Great communication. Full disclosure regarding changes.

Very friendly, professional, and knowledgeable! The whole process went very smooth. Extremely satisfied with the results. Top of the line customer service!

David Gambogi was professional, knowledgeable, and engaging. He responded timely to our inquiries, thoroughly explained the loan refinance process, and was committed to meeting our needs and addressing our concerns. It has been a pleasure working with him.

The experience and knowledge that David had to help us.

1) Newrez needs to make the process much more streamlined, easier, and faster for current Newrez mortgage owners. I have plenty of equity in my home and I felt like I was asking for a loan with no collateral and was made to feel like a brand new client. The loan process was slowed down because Newrez was concerned about a 3% debt ratio issue (when I have over 500K in equity in my home). 2) Newrez needs to offer shorter loan terms for equity loans. I really wanted a 10 year loan and was not told this until the FINAL closing documents were ready. I feel this is a way for Newrez to make more money off interest from their clients. 3) Newrez is still charging too much for their loans, points and other "nickle and dime" fees.

The process was straightforward and communication of what was required was great as well.

On time and very professional.

Thank you so much for your professionalism extended to me during this refinancing process!

great communication

David did a wonderful job communicating throughout the whole process what was expected and what we needed to accomplish. It was great having someone interested in what we wanted to accomplish.

the whole process was very smooth

Everybody was very friendly and professional our loan went smoothly and quick