07/06/2025 - LORI O ME
, Loan Officer: Russell Allen
No Comments Provided.
06/25/2025 - VICTOR G CA
, Loan Officer: Russell Allen
Russell was very helpful. He made the refinance process very easy and took time to make sure he all necessary documents to move forward.
06/23/2025 - TINA B PA
, Loan Officer: Russell Allen
The process was very good. I was afraid with out credit scores and the value of our house but everything turned out great and we closed quicker than I expected. Thank you
06/18/2025 - JOYCE E GA
, Loan Officer: Russell Allen
He was wonderful to work with on my mortgage. He was very kind. He was very patient and he helped me tremendously..
06/11/2025 - NELSON B MD
, Loan Officer: Russell Allen
Russell was very professional. Russell and new rez made the process easy and effortless. Closed on the loan very fast. Very much impressed.
06/10/2025 - Raymond H NH
, Loan Officer: Russell Allen
Very prompt, honest, and easy to work with.
06/02/2025 - Coty T AL
, Loan Officer: Russell Allen
Professional and courteous. Thank you.
05/30/2025 - MICHAEL R IN
, Loan Officer: Russell Allen
The process was quick and easy. Staff were friendly in answering all our questions and ensuring the documentation was correct.
05/29/2025 - ROBERT C AZ
, Loan Officer: Russell Allen
Thanks ????
05/28/2025 - MANUEL S NM
, Loan Officer: Russell Allen
Great service from Mr Allen... I'll be calling him again after my credit goes up for a lower rate, but in all Great service...the title company needs some work.. Took forever to receive funds
05/14/2025 - Glenn A PA
, Loan Officer: Russell Allen
Excellent person to deal with. Anytime I had a question he got back to me in minutes.
05/08/2025 - DAN B IN
, Loan Officer: Russell Allen
Good guy to work with
05/08/2025 - PAUL C AZ
, Loan Officer: Russell Allen
No Comments Provided.
05/03/2025 - MINDY S TN
, Loan Officer: Russell Allen
Give him a call
05/03/2025 - PATRICK F AZ
, Loan Officer: Russell Allen
Russell Allen was a wonderful agent. He was fast. He was efficient and he explained everything step-by-step. It had been a long time since we financed the home and he made the process so much easier thank you, Russell.
04/09/2025 - LAVERN R NM
, Loan Officer: Russell Allen
No Comments Provided.
03/26/2025 - MEREDITH G WI
, Loan Officer: Russell Allen
Professional, courteous and helpful
03/23/2025 - PETER P IL
, Loan Officer: Russell Allen
Very professional
03/23/2025 - Bhushan K GA
, Loan Officer: Russell Allen
Great
11/28/2024 -
, Loan Officer: Russell Allen
Keeping us informed. As my husband said not having to do the leg work. With other companies it was a bear. So thank you and all your work much appreciated.
11/28/2024 -
, Loan Officer: Russell Allen
Thank you for a job well done. It was great. We didn't have to do the leg work. With other refinancing we had to do all the leg work, not knowing where to begin or how to do it.
11/21/2024 -
, Loan Officer: Russell Allen
conversations were very informative, consistent communication via phone and emails keeping me informed of the next steps throughout the process, voice messages were responded to timely and any needed followup occurred timely.
11/19/2024 -
, Loan Officer: Russell Allen
Both Russel Allen and Miguel Fuentes were a delight to work with. Efficient, professional, and knowledgable. They were a pleasure to work with and made my experience with Newrez a very happy one.
11/11/2024 -
, Loan Officer: Russell Allen
Russell was very helpful throughout the whole process. He was easy to reach and communicated often. Highly reccomend for any loan needs!
11/01/2024 -
, Loan Officer: Russell Allen
Thank You NewRez
10/30/2024 -
, Loan Officer: Russell Allen
Russell was extremely professional, courteous, knowledgeable, and easily accessible during the whole process. He was really an incredible person to work with and I hope I can work with him again in the future.
10/28/2024 -
, Loan Officer: Russell Allen
I am not a talker. I don't want to be talked at to death about details for fear of if something doesn't go right i will blame. This team gave me exactly what I needed with no over explanation which I appreciated!
10/28/2024 -
, Loan Officer: Russell Allen
Very client friendly and kept me informed throughout.
10/22/2024 -
, Loan Officer: Russell Allen
Just OK is not good enough. Would you tell us what would have made it better?
10/13/2024 -
, Loan Officer: Russell Allen
Still trying to track down contact info for REVCO collections agency
10/08/2024 -
, Loan Officer: Russell Allen
I was always kept informed of next steps. They answered all my questions in a timely manner
09/29/2024 -
, Loan Officer: Russell Allen
Easy as ABC
09/27/2024 -
, Loan Officer: Russell Allen
Russell and Tash where on top of things and great communication
09/19/2024 -
, Loan Officer: Russell Allen
It was awesome that I was able to reduce my interest rate.
08/27/2024 -
, Loan Officer: Russell Allen
We were kept informed on the status of the loan without having to call all the time. Everyone was courteous and friendly we are very satisfied with the process
08/17/2024 -
, Loan Officer: Russell Allen
Everyone kept me fully informed and the process took place in a timely manner.
08/12/2024 -
, Loan Officer: Russell Allen
Everything went smoothly and was explained well. They answered all my questions and concerns. Very pleased with the overall results. Thank you
08/12/2024 -
, Loan Officer: Russell Allen
Thank you for your work.
08/07/2024 -
, Loan Officer: Russell Allen
Constant communication, each step of the process. All questions I had were answered in a way that would help me understand what was going on and what was expected from myself as well as from the bank.
07/29/2024 -
, Loan Officer: Russell Allen
The loan officer was great. Your underwriters were onerous and cumbersome. Placed to much weight ratios versus credit score and history of an existing customer. In hindsight considering time to process and close, I would have gone elsewhere.
07/28/2024 -
, Loan Officer: Russell Allen
As promised
07/22/2024 -
, Loan Officer: Russell Allen
Being informed of the status of the process along the way was very important to me and being able to get my mortgage payment a little lower was fantastic! This was my second great closing with Russell.
07/22/2024 -
, Loan Officer: Russell Allen
Russell and Jonathon were outstanding and a pleasure. Some of the duplicated auto generated info became confusing Your choice for closing agent was well versed, professional, and a joy.
07/22/2024 -
, Loan Officer: Russell Allen
very informative and helpful with questions during the loan process.
07/08/2024 -
, Loan Officer: Russell Allen
The knowledge and communication.
07/01/2024 -
, Loan Officer: Russell Allen
Everything
06/15/2024 -
, Loan Officer: Russell Allen
Russell would always answer my calls and explain stuff to me
06/14/2024 -
, Loan Officer: Russell Allen
Everybody was very helpful and friendly just aa great experience overall
05/26/2024 -
, Loan Officer: Russell Allen
Your team was great. They worked up several cash out options and presented them to me. There wasn't any pressure to take one option over any of the others. This made me feel empowered. This process took longer than expected, however most of the delays came from my end and their patience with me was outstanding. Once the loan was closed and funds were distributed, I realized the challenge and hard work the team faced securing this loan. Thanks for sticking with me and I really appreciate all your time, dedication and hard work. Side Note: Russell take some time for your self, you are the hardest working man I have ever met. Thank again- Rob Shetler
05/22/2024 -
, Loan Officer: Russell Allen
Great service
05/20/2024 -
, Loan Officer: Russell Allen
Everyone I spoke with was professional, knowledgeable, friendly and was a very smooth process.
05/19/2024 -
, Loan Officer: Russell Allen
I was always able to contact someone and get answers promptly.
05/03/2024 -
, Loan Officer: Russell Allen
Russell Allen made it great! He?s a consummate professional who understands the process and the customer. He?s informative, knowledgeable and personable. He made it easy and Russell communicated all along the way. Thank you again!
04/29/2024 -
, Loan Officer: Russell Allen
The whole process was very easy and without stress. Also, the loan closed within the time Russell told me it would. Newrez was my mortgage company already. So, I wanted to apply for a refinance with them. They made the process very easy.
04/28/2024 -
, Loan Officer: Russell Allen
Keeping me informed of the process even though there was some difficulties.
04/26/2024 -
, Loan Officer: Russell Allen
Text the email talking
04/18/2024 -
, Loan Officer: Russell Allen
Very easy and pleasant experience.
04/10/2024 -
, Loan Officer: Russell Allen
Very good service
03/28/2024 -
, Loan Officer: Russell Allen
The whole process was smooth and painless!!
01/25/2024 -
, Loan Officer: Russell Allen
Communication and keeping me updated on the status every step plus friendly and responsive
01/21/2024 -
, Loan Officer: Russell Allen
Your whole team from start to finish kept me up to date and were always willing to help whenever i had a question.
01/17/2024 -
, Loan Officer: Russell Allen
Mr. Allen was knowledgeable, timely in his responses and overal helpful.
01/02/2024 -
, Loan Officer: Russell Allen
No no no no no no
01/01/2024 -
, Loan Officer: Russell Allen
Mr Allen, Explained the whole VA IRRL process to me and guided me through the steps on processing my application. I would recommend him to any Newrez potential customers. Also, I look forward to working with him again on my next VA IRRL. YL
01/01/2024 -
, Loan Officer: Russell Allen
The clear and direct communication from Mr. Allen and the ease with the entire process is what made this such a great experience.
11/27/2023 -
, Loan Officer: Russell Allen
Russell said he could make it happen . Russell made it happen . He got the loan approved .
11/03/2023 -
, Loan Officer: Russell Allen
Oooooooooooooo
11/02/2023 -
, Loan Officer: Russell Allen
Speed in processing!
09/21/2023 -
, Loan Officer: Russell Allen
It wasn't Russ's fault by any means. He was Great! It was the length of the overall process and the fact that NewRez is sending creditor payoff checks to me to forward to my creditors, rather than direct payments which would be faster. I've had two refi's in the past and it never took this long to process and they never sent check payments to me for creditors. Payoffs were made directly to creditors. But again, Russ was great and I would work with him again any time.
08/23/2023 -
, Loan Officer: Russell Allen
Russ was informative
08/22/2023 -
, Loan Officer: Russell Allen
Always answering any question I needed to know and making easy to understand all things involved thanks !!! A great group of people to work with!
08/21/2023 -
, Loan Officer: Russell Allen
Able to talk to folks with questions when needed.
08/19/2023 -
, Loan Officer: Russell Allen
Professional, very easy, super fast and friendly
07/18/2023 -
, Loan Officer: Russell Allen
Xxxxxxxxxxxxx
07/03/2023 -
, Loan Officer: Russell Allen
Great communication throughout the process. Actually available when called for questions and returned voicemails that were left. Excellent experience overall!! Thankyou!!!
06/19/2023 -
, Loan Officer: Russell Allen
Had some issues though underwriting and whole thing took way longer that expected
06/16/2023 -
, Loan Officer: Russell Allen
They made everything easy to understand
05/10/2023 -
, Loan Officer: Russell Allen
Russell?s knowledge of the process and level of service were impeccable. He made this journey seamless and comfortable, clearly explaining every step along the way. I have already shared the news of this wonderful experience with my friends and family.
05/04/2023 -
, Loan Officer: Russell Allen
There were a lot of issues that came up with the underwriters and it took time to rectify
04/26/2023 -
, Loan Officer: Russell Allen
I was in the loop on every step of the process. Everyone that help was great and i appreciate it.
04/25/2023 -
, Loan Officer: Russell Allen
Overall experience of the refinancing staff, communication of process.
04/21/2023 -
, Loan Officer: Russell Allen
Russel was very helpful
04/20/2023 -
, Loan Officer: Russell Allen
Expediency of the process
04/19/2023 -
, Loan Officer: Russell Allen
Quick and easy
04/17/2023 -
, Loan Officer: Russell Allen
Easy process
04/17/2023 -
, Loan Officer: Russell Allen
It was great
04/12/2023 -
, Loan Officer: Russell Allen
The service was excellent.
04/11/2023 -
, Loan Officer: Russell Allen
Russell Allen was fantastic to work with. He was thorough and helpful in processing our loan.
04/09/2023 -
, Loan Officer: Russell Allen
Everyone was attentive and responded in a timely manner.
03/09/2023 -
, Loan Officer: Russell Allen
I did not have any Issue.
02/14/2023 -
, Loan Officer: Russell Allen
The process was very pleasant and smooth until the underwriter got involved. They were over the top with their requests. The loan officer and the loan processor were excellent.
12/16/2022 -
, Loan Officer: Russell Allen
Everyone was very nice and helpful
11/30/2022 -
, Loan Officer: Russell Allen
Mr Allen's professionalism, knowledge and willingness to help with all our questions we came up with were outstanding. He kept us updated at all times as to the status of our loan.
08/18/2022 -
, Loan Officer: Russell Allen
Russell has been very thorough in his explanations, open and clear in communication and very courteous.