Russell was very helpful. He made the refinance process very easy and took time to make sure he all necessary documents to move forward.

The process was very good. I was afraid with out credit scores and the value of our house but everything turned out great and we closed quicker than I expected. Thank you

He was wonderful to work with on my mortgage. He was very kind. He was very patient and he helped me tremendously..

Russell was very professional. Russell and new rez made the process easy and effortless. Closed on the loan very fast. Very much impressed.

Very prompt, honest, and easy to work with.

Professional and courteous. Thank you.

The process was quick and easy. Staff were friendly in answering all our questions and ensuring the documentation was correct.

Thanks ????

Great service from Mr Allen... I'll be calling him again after my credit goes up for a lower rate, but in all Great service...the title company needs some work.. Took forever to receive funds

Excellent person to deal with. Anytime I had a question he got back to me in minutes.

Good guy to work with

Give him a call

Russell Allen was a wonderful agent. He was fast. He was efficient and he explained everything step-by-step. It had been a long time since we financed the home and he made the process so much easier thank you, Russell.

Professional, courteous and helpful

Very professional

Great

Keeping us informed. As my husband said not having to do the leg work. With other companies it was a bear. So thank you and all your work much appreciated.

Thank you for a job well done. It was great. We didn't have to do the leg work. With other refinancing we had to do all the leg work, not knowing where to begin or how to do it.

conversations were very informative, consistent communication via phone and emails keeping me informed of the next steps throughout the process, voice messages were responded to timely and any needed followup occurred timely.

Both Russel Allen and Miguel Fuentes were a delight to work with. Efficient, professional, and knowledgable. They were a pleasure to work with and made my experience with Newrez a very happy one.

Russell was very helpful throughout the whole process. He was easy to reach and communicated often. Highly reccomend for any loan needs!

Thank You NewRez

Russell was extremely professional, courteous, knowledgeable, and easily accessible during the whole process. He was really an incredible person to work with and I hope I can work with him again in the future.

I am not a talker. I don't want to be talked at to death about details for fear of if something doesn't go right i will blame. This team gave me exactly what I needed with no over explanation which I appreciated!

Very client friendly and kept me informed throughout.

Just OK is not good enough. Would you tell us what would have made it better?

Still trying to track down contact info for REVCO collections agency

I was always kept informed of next steps. They answered all my questions in a timely manner

Easy as ABC

Russell and Tash where on top of things and great communication

It was awesome that I was able to reduce my interest rate.

We were kept informed on the status of the loan without having to call all the time. Everyone was courteous and friendly we are very satisfied with the process

Everyone kept me fully informed and the process took place in a timely manner.

Everything went smoothly and was explained well. They answered all my questions and concerns. Very pleased with the overall results. Thank you

Thank you for your work.

Constant communication, each step of the process. All questions I had were answered in a way that would help me understand what was going on and what was expected from myself as well as from the bank.

The loan officer was great. Your underwriters were onerous and cumbersome. Placed to much weight ratios versus credit score and history of an existing customer. In hindsight considering time to process and close, I would have gone elsewhere.

As promised

Being informed of the status of the process along the way was very important to me and being able to get my mortgage payment a little lower was fantastic! This was my second great closing with Russell.

Russell and Jonathon were outstanding and a pleasure. Some of the duplicated auto generated info became confusing Your choice for closing agent was well versed, professional, and a joy.

very informative and helpful with questions during the loan process.

The knowledge and communication.

Everything

Russell would always answer my calls and explain stuff to me

Everybody was very helpful and friendly just aa great experience overall

Your team was great. They worked up several cash out options and presented them to me. There wasn't any pressure to take one option over any of the others. This made me feel empowered. This process took longer than expected, however most of the delays came from my end and their patience with me was outstanding. Once the loan was closed and funds were distributed, I realized the challenge and hard work the team faced securing this loan. Thanks for sticking with me and I really appreciate all your time, dedication and hard work. Side Note: Russell take some time for your self, you are the hardest working man I have ever met. Thank again- Rob Shetler

Great service

Everyone I spoke with was professional, knowledgeable, friendly and was a very smooth process.

I was always able to contact someone and get answers promptly.

Russell Allen made it great! He?s a consummate professional who understands the process and the customer. He?s informative, knowledgeable and personable. He made it easy and Russell communicated all along the way. Thank you again!

The whole process was very easy and without stress. Also, the loan closed within the time Russell told me it would. Newrez was my mortgage company already. So, I wanted to apply for a refinance with them. They made the process very easy.

Keeping me informed of the process even though there was some difficulties.

Text the email talking

Very easy and pleasant experience.

Very good service

The whole process was smooth and painless!!

Communication and keeping me updated on the status every step plus friendly and responsive

Your whole team from start to finish kept me up to date and were always willing to help whenever i had a question.

Mr. Allen was knowledgeable, timely in his responses and overal helpful.

No no no no no no

Mr Allen, Explained the whole VA IRRL process to me and guided me through the steps on processing my application. I would recommend him to any Newrez potential customers. Also, I look forward to working with him again on my next VA IRRL. YL

The clear and direct communication from Mr. Allen and the ease with the entire process is what made this such a great experience.

Russell said he could make it happen . Russell made it happen . He got the loan approved .

Oooooooooooooo

Speed in processing!

It wasn't Russ's fault by any means. He was Great! It was the length of the overall process and the fact that NewRez is sending creditor payoff checks to me to forward to my creditors, rather than direct payments which would be faster. I've had two refi's in the past and it never took this long to process and they never sent check payments to me for creditors. Payoffs were made directly to creditors. But again, Russ was great and I would work with him again any time.

Russ was informative

Always answering any question I needed to know and making easy to understand all things involved thanks !!! A great group of people to work with!

Able to talk to folks with questions when needed.

Professional, very easy, super fast and friendly

Xxxxxxxxxxxxx

Great communication throughout the process. Actually available when called for questions and returned voicemails that were left. Excellent experience overall!! Thankyou!!!

Had some issues though underwriting and whole thing took way longer that expected

They made everything easy to understand

Russell?s knowledge of the process and level of service were impeccable. He made this journey seamless and comfortable, clearly explaining every step along the way. I have already shared the news of this wonderful experience with my friends and family.

There were a lot of issues that came up with the underwriters and it took time to rectify

I was in the loop on every step of the process. Everyone that help was great and i appreciate it.

Overall experience of the refinancing staff, communication of process.

Russel was very helpful

Expediency of the process

Quick and easy

Easy process

It was great

The service was excellent.

Russell Allen was fantastic to work with. He was thorough and helpful in processing our loan.

Everyone was attentive and responded in a timely manner.

I did not have any Issue.

The process was very pleasant and smooth until the underwriter got involved. They were over the top with their requests. The loan officer and the loan processor were excellent.

Everyone was very nice and helpful

Mr Allen's professionalism, knowledge and willingness to help with all our questions we came up with were outstanding. He kept us updated at all times as to the status of our loan.

Russell has been very thorough in his explanations, open and clear in communication and very courteous.