She was a professional and well educated, able to answer all questions. Also explained the process thoroughly, which helped move the process efficiently. I recommend anyone to work with her.

I shopped at two other mortgage companies and Newrez beat them by a fairly large margin on costs and rate. Everyone I dealt with was very professional and as complicated as refinancing a mortgage is, Melody and her team guided me through the process and made it as straightforward as it probably can be. I was kept well informed all along the way and all went smoothly.

She was very helpful in getting our refinancing setup. The process was seamless and we're pleased with how everything went!

Melody [and Nikita Berry] work well together as a team. The process was seamless! They answered all of my questions without making me feel like "an idiot." Their professionalism and teamwork is commendable. Patient, attentive, caring, concerned, timely response, and courteous throughout. You have truly amazing staff!

Melody was great and walked us through the whole process. She took time to make sure we understood all of our options

Newrez made everything so easy for me. Kept me updated. Attorney came to my house. He was very nice. Melody and Sarah wonderful to work with. Newrez portal site was easy to navigate. Thanks so much!

Great

Excellent customer service melody is excellent agent.

Awesome,

Melody made things simple and easy to get my loan process done. I am very appreciative of her assistance and highly recommend Melody for anyone who is looking to re-finance or apply for a loan with her.

My entire experience was outstanding. Melody was professional, prompt and knowledgeable in the loan process

Very understanding walked me threw everything answered all my questions and patience.

It was a great process, Melody and Newrez did a great job or explaining everything to me and didn’t pressure me to make a decision at the initial conversation which mattered a lot to me

Great to work with and fast to responded to emails and calls.

Pretty good.

Professional, smooth process, positive experience.

Very professional, answered all our questions and then some. She made this process easy and painless.

Very knowledgeable of the process provided top notch service

I was surprised as to how quick and easy it was, I started my inquiry online one night the next day I received a call, all the paperwork was online and the notary showed up at my house a week later and a half hour later it was done, three days later the money was in my account. WOW can’t be any easier.

Melody was so helpful in walking us through this process.

Good team work