Ryan was very helpful, courteous and cool.

Awesome professional. Felt very comfortable throughout the process.

He was very helpful, answered all of our questions and was informative through the whole process.

Ryan was great to deal with and very pleasant. He answered all my stupid questions politely and was there when I had even more of them.

The entire process was seamless and so easy! Ryan was great to work with!

Very helpful but did not get back to me about questions or concerns. I had too call back. Very pleasant to work with.

Easy and pleasant process

It was an easy and efficient process. Would definitely use the Newrez Team again. Ryan McQuaid was responsive and helpful.

Fantastic service , very friendly and went out of his way to explain the whole process.

Always responded to questions quickly.

They were all very helpful

Did a great job getting us going . Very helpful!

He was willing to work with us on the numbers and stayed in contact very well.

Excellent customer service, answered all my questions

Ryan was responsive and explained everything completely answering all of my questions.the online process and signing the documents was simple and easy to understand and most of all from start to finish was approximately 2weeks . I feel like it was quick . Ryan was professional and left me with no questions or worries and actually called several times confirming details . I was impressed with Ryan and NewRez

VERY RESPONSIVE AND HELPFUL

Wasn’t bad

Professional and prompt

Ryan was very attentive and answer all our questions in a candid way.

I absolutely loved working with Ryan. He is absolutely amazing and I highly recommend Ryan,Jakob, NewRez and entire team that was hellping me with my loan.

Very informative and upfront and honest

This can overwhelming at times and both Ryan and Miguel were there every step of the way reassuring me, confirming details and making sure I understood everything. A great team - thanks again for your help! Tina

He was nice and followed up correctly.

Great people easy to talk

I wanted to do this quick note to let you know how much I appreciated your business and working with Ryan during my loan process. He was incredible and his organizational skills and advice made the entire loan process run so smoothly, making it an absolute pleasure to help me to acquire my loan. Thank to the hold team for being so wonderful and helpful during the entire process.Thank you from the bottom of my heart for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you. ?You will always be my go-to!?

Felt informed throughout the process.

once the loan was secured we never heard back from Ryan. the closer did not know what was going on with the closing . we have had several bad customer service experiences in the servicing department of our loan in the past. We did not want to refinance with newrez, but they did have the best price.

Easy process and fought to keep my business from competitors.

The process took longer than expected. The abstract company that was used was not ideal.

We were able to lock in and close on time. All went smoothly

I'm satisfied

The people

The ease of everything from start to finish.

Ryan and Mike were outstanding through the entire process.

Very easy and great to work with, answered all my questions and made sure we were fully informed during the whole process.

Ryan gave me waay more information (in a good way) than the initial person I spoke with did. He also answered all my questions, even the ones that popped into my head as the conversation continued. The company would be extremely sorry to ever lose him as an employee. Keep that man at all costs!

Process was easy, I was kept in the loop as far as loan process.

A lot of this and that but Ryan and Camille were great

Good communication and zero hassle

The friendliness of all the people involved. oo

There was a lot of back and forth. You guys needed this so I provided this then you needed that . And repeat. But you guys were very polite about it but we finally got it done Thank you very much

Great communication and prompt response

Ryan always called me back when I needed to know something

The number one thing that set this experience apart was how quickly both Ryan and Jessica were at responding to emailed questions. Responses were often immediate, and never left us hanging in uncertainty.

Communicated and answered calls. Initially it felt like Newrez was reluctant to help me. Fortunately Ryan and Justin took my call and helped me out when other newrez staff did not

I had a few questions during the process and they were all answered promptly and everyone was clear and precise with their response.

From beginning to end the process went smoothly

Though the loan process is long and does require various documents, extensive paperwork, online doc signing and meeting with a Notary to sign off on the final loan paperwork the process was made that much easier with the right staff. Our loan officer Ryan McQuaid helped us through the initial requirements. He always returned our calls and answered all our questions. The second stage was also a good experience when Mike Zielinski became our chosen loan processor. Both Ryan and Miles showed they truly have great customer service skills. Once we cleared those two hurdles we were again fortunate to get a friendly and caring title clearance coordinator in Chanon Motheral. The final signing step was made that much easier because of Melissa our Notary. Newrez and Mortgage Connect keep hiring staff with great people skills and your companies will continue to do well. Thanks to all who cared about us as people and not just another account. The Lozano's Tony and Connie.

Was informed through entire process .

The communication as well as the timelines of the process.

Overall, it was a good experience.

The experience was challenging at times but the end result was Great.

Brian made refinancing, quick easy and painless.

Responsiveness, very quick to respond to emails and satisfied all my questions and concerns. Pleasant to speak with.

It was an easy and quick process and all my questions and concern's were addressed completely.

Communication through out the whole process was amazing

The team was responsive and kept us informed during the entire process.

Everything was very efficient and well communicated.

Ryan was always in communication with us. He quickly replied to emails and phone calls too.

Ryan was great to work with. Very responsive to answering my questions and issues along the entire process.

Ryan was great! Thanks for all your help & communication!

All of the employees were great

Rapid response to telephone inquiries. Clarification of ongoing questions. The professional style was satisfactory.

I never had to make financial decisions on my own before my husbands death. Ryan assured me from the beginning I could qualify for the loan I so desperately needed. The whole process was exactly as he stated. I'm extremely grateful.

The process was smooth. Ryan and the team communicated by phone and email. Information and options were presented clearly and having the bulk of the documentation on-line expedited the procees. Thanks newrez team.

The whole process was really quick and easy. Every person we dealt with was friendly and helpful. They let us know what was going on every step of the way.

Ryan and Kathryn were exceptional in this matter, both of them were exceptional in the way they would keep me updated and they are not your ordinary employees that make a customer feel like they have no interest in helping someone such as myself and they are to be commended for their actions and their attitudes towards me in this be challenging decision to re finance my home ??

Ryan kept us informed about the progress, Also whenever I had a question Ryan always was easy reachable,

Great costumer service and reliable, always got back to us when we had a question. I totally recommend you.

The people experience

Very professional

Everything was clear and well organized.

Ryan and Kristy Han were available, professional, and both would often follow up and follow through. Ryan explained everything and made himself available for questions. My process went beautifully.

Everyone kept me well informed on how the loan was going and what I should expect on each step.

The entire process went very smoothly

Keeping me informed all the way of the status and next steps on the process.

the ease of working with reps

Ryan was very nice n talked to me so I really under stud what he said as a senior that?s important very happy with how fast everything went thank you so much

Customer service. Sometimes we don?t know how to explain our selfs as to what we are trying to say of services we?re trying to get and Mr McQuid new exactly what we were talking about our overall experience was great. Gracias

To much information requested. Some unnecessary delays.

Ryan was fantastic to work with. It was something that I did not want to do but had to, and Ryan made the process smooth. They worked to expedite the process which was greatly appreciated. Angela was helpful toward the end of the process which was greatly appreciated.

Great Job by team.

Nothing is perfect but any issue that did arise was quickly handled.

Knowledgeable, answered all questions quickly.

Wonderful people with knowledge and willingness to help in the process.

Ryan and Miles did a great job keeping me informed and apprised of the process. Unfortunately the interest rate, although higher than I would like is probably the best I could find given the economy. I don't hold them accountable for that. They seemed to streamline the loan faster than I have ever experienced, so my hat goes off to the both of them. Thanks for making this work.

Clear, precise, informed and completed timely

The process and documentation was well organized and structured to work for my purpose.

The open communication and going beyond to help. The honesty and the hard work in clearing an obstacle that I had is very much appreciated. I've never worked with a company or team that cared as much about making sure I was happy and secure in my future. From the bottom of my heart I thank you all!!

Amzaing, quick & transparent service

Ryan was patient with my overall issues. At each turn where I complicated the process Ryan found the fixes

It was pleasant

Excellent stayed in communication during the application

No I will not

Good communication. Pleasant representatives.

Very informative and thorough throughout the process. Communicated the progress of the loan regularly. Very personable and friendly. Very satisfied with the entire process. Thanks to Jennifer and Ryan.

Everyone worked with me and were helpful in a stressful and difficult situation.

Every one that was involved done their part to keep me informed about every step we were at and what was going to happen next. Every question I had was answered in a very timely manner. I was very nervous at the start of this since I had never done this before but after the 1st phone call I was at ease. Every thing was explained in great detail. Everyone involved done an awesome job.

The team walked me thru every step of the process.

A very easy process

great process, fast responses to questions

Loan Officer kept us very well informed.

The people and the communication.

Avability of Ryan through out process. Quick,accurate answers

Everyone was very helpful and pleasant. I would recommend you guys.

The professionalism and personal reaction with all involved

Ryan was very friendly. He went over all our options and answered all the questions that arose in the process.

Everything from start to finish went smoothly.

Communication was excellent throughout the entire process. Ryan and Jessica were available to assist in a moments time frame.

Quick responses to emails and questions.

Quick process and was kept informed every step of the way.

Ryan was outstanding, kept me informed & up to date as the process was moving forward. Very Professional & really friendly to deal with!!

The team was very patient and explained everything.

Ryan was wonderful and he did keep us up to date. The overall process was just stressful because of repairs that needed to be completed. This was beyond Ryan's control.

No problems

Straight forward and not very bureaucratic

I was notified at every step by email and text. I felt my interests were being looked after. All of my questions were answered with courtesy and timelines. I was very satisfied with the professionalism of the team at NewRez because they made sure I felt involved and informed. There were no surprises. They have my full confidence.

Ryan was great excellent communicator Went the extra mile for me. Thank you Kristy also promptly communicated and kept us informed. Replied immediately. Thanks to them both. The attorney that came to our house at closing was punctual Professional and pleasant. Overall great experience.

Communication and fast response

The phone calls updating us on the status of our loan was great.

Know every step of the way

Ryan made the process easy to follow and the loan processor Rachel was very helpful with all my questions.

Loan Officers Ryan McQuaid and Jennifer Santaniello were very helpful.

If I had not been required to mail out the settlement checks to my creditors, which the process required me to spend hours of work locating their addresses on a computer, standing in a post office line in my disabled condition, and paying $57 in postal fees to mail them off priority mail, my score would have been a perfect 10 across the board and the satisfaction level would have been "great."

The people we dealt with throughout this process were professionals and very helpful.

Ryan and John kept us informed and answered all our questions in a timely manor. It was a pleasure working with them both.

Ryan kept us well informed and was Great working with him and his team

Everyone was very professional, knowledgeable and kept me informed every step of the way. They answered my calls and questions. I have recommended Newrez to several of my friends.

All the people I dealt with were very helpful and great to work with, good crew, thanks again.

Quick process

Good communication

Ryan answered the phone every time I called. Didn?t have to play phone tag.

Speedy response and process fro start to close