06/24/2025 - NEATHA S NM
, Loan Officer: Ryan McQuaid
Ryan was very helpful, courteous and cool.
06/23/2025 - Mark S CA
, Loan Officer: Ryan McQuaid
Awesome professional. Felt very comfortable throughout the process.
06/14/2025 - KATHERINE A MD
, Loan Officer: Ryan McQuaid
He was very helpful, answered all of our questions and was informative through the whole process.
06/09/2025 - David L MA
, Loan Officer: Ryan McQuaid
Ryan was great to deal with and very pleasant. He answered all my stupid questions politely and was there when I had even more of them.
06/03/2025 - A S NY
, Loan Officer: Ryan McQuaid
The entire process was seamless and so easy! Ryan was great to work with!
05/30/2025 - JAMES T MI
, Loan Officer: Ryan McQuaid
Very helpful but did not get back to me about questions or concerns. I had too call back. Very pleasant to work with.
05/27/2025 - Kathleen H FL
, Loan Officer: Ryan McQuaid
Easy and pleasant process
05/18/2025 - Ryan T MO
, Loan Officer: Ryan McQuaid
It was an easy and efficient process. Would definitely use the Newrez Team again. Ryan McQuaid was responsive and helpful.
05/09/2025 - Gregory A AR
, Loan Officer: Ryan McQuaid
Fantastic service , very friendly and went out of his way to explain the whole process.
05/04/2025 - Elizabeth M NC
, Loan Officer: Ryan McQuaid
Always responded to questions quickly.
05/02/2025 - Freddy A NJ
, Loan Officer: Ryan McQuaid
They were all very helpful
04/23/2025 - Donald A SC
, Loan Officer: Ryan McQuaid
Did a great job getting us going . Very helpful!
04/09/2025 - WILLIAM S FL
, Loan Officer: Ryan McQuaid
He was willing to work with us on the numbers and stayed in contact very well.
04/07/2025 - RANDOLPH G MI
, Loan Officer: Ryan McQuaid
Excellent customer service, answered all my questions
04/06/2025 - ROY H AR
, Loan Officer: Ryan McQuaid
No Comments Provided.
04/04/2025 - Guy T NY
, Loan Officer: Ryan McQuaid
Ryan was responsive and explained everything completely answering all of my questions.the online process and signing the documents was simple and easy to understand and most of all from start to finish was approximately 2weeks . I feel like it was quick . Ryan was professional and left me with no questions or worries and actually called several times confirming details . I was impressed with Ryan and NewRez
03/31/2025 - Martin D NJ
, Loan Officer: Ryan McQuaid
VERY RESPONSIVE AND HELPFUL
03/29/2025 - GEORGE L FL
, Loan Officer: Ryan McQuaid
Wasn’t bad
03/28/2025 - JAMIE M OH
, Loan Officer: Ryan McQuaid
Professional and prompt
03/23/2025 - Julio B FL
, Loan Officer: Ryan McQuaid
Ryan was very attentive and answer all our questions in a candid way.
03/20/2025 - MARINA R NC
, Loan Officer: Ryan McQuaid
I absolutely loved working with Ryan. He is absolutely amazing and I highly recommend Ryan,Jakob, NewRez and entire team that was hellping me with my loan.
03/20/2025 - Michael L NY
, Loan Officer: Ryan McQuaid
Very informative and upfront and honest
11/21/2024 -
, Loan Officer: Ryan McQuaid
This can overwhelming at times and both Ryan and Miguel were there every step of the way reassuring me, confirming details and making sure I understood everything. A great team - thanks again for your help! Tina
11/14/2024 -
, Loan Officer: Ryan McQuaid
He was nice and followed up correctly.
11/11/2024 -
, Loan Officer: Ryan McQuaid
Great people easy to talk
11/08/2024 -
, Loan Officer: Ryan McQuaid
I wanted to do this quick note to let you know how much I appreciated your business and working with Ryan during my loan process. He was incredible and his organizational skills and advice made the entire loan process run so smoothly, making it an absolute pleasure to help me to acquire my loan. Thank to the hold team for being so wonderful and helpful during the entire process.Thank you from the bottom of my heart for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you. ?You will always be my go-to!?
11/07/2024 -
, Loan Officer: Ryan McQuaid
Felt informed throughout the process.
11/07/2024 -
, Loan Officer: Ryan McQuaid
once the loan was secured we never heard back from Ryan. the closer did not know what was going on with the closing . we have had several bad customer service experiences in the servicing department of our loan in the past. We did not want to refinance with newrez, but they did have the best price.
11/06/2024 -
, Loan Officer: Ryan McQuaid
Easy process and fought to keep my business from competitors.
11/02/2024 -
, Loan Officer: Ryan McQuaid
The process took longer than expected. The abstract company that was used was not ideal.
11/01/2024 -
, Loan Officer: Ryan McQuaid
We were able to lock in and close on time. All went smoothly
10/31/2024 -
, Loan Officer: Ryan McQuaid
I'm satisfied
10/26/2024 -
, Loan Officer: Ryan McQuaid
The people
10/25/2024 -
, Loan Officer: Ryan McQuaid
The ease of everything from start to finish.
10/21/2024 -
, Loan Officer: Ryan McQuaid
Ryan and Mike were outstanding through the entire process.
10/07/2024 -
, Loan Officer: Ryan McQuaid
Very easy and great to work with, answered all my questions and made sure we were fully informed during the whole process.
10/06/2024 -
, Loan Officer: Ryan McQuaid
Ryan gave me waay more information (in a good way) than the initial person I spoke with did. He also answered all my questions, even the ones that popped into my head as the conversation continued. The company would be extremely sorry to ever lose him as an employee. Keep that man at all costs!
10/03/2024 -
, Loan Officer: Ryan McQuaid
Process was easy, I was kept in the loop as far as loan process.
09/26/2024 -
, Loan Officer: Ryan McQuaid
A lot of this and that but Ryan and Camille were great
09/26/2024 -
, Loan Officer: Ryan McQuaid
Good communication and zero hassle
09/24/2024 -
, Loan Officer: Ryan McQuaid
The friendliness of all the people involved. oo
09/17/2024 -
, Loan Officer: Ryan McQuaid
There was a lot of back and forth. You guys needed this so I provided this then you needed that . And repeat. But you guys were very polite about it but we finally got it done Thank you very much
09/13/2024 -
, Loan Officer: Ryan McQuaid
Great communication and prompt response
09/13/2024 -
, Loan Officer: Ryan McQuaid
Ryan always called me back when I needed to know something
09/10/2024 -
, Loan Officer: Ryan McQuaid
The number one thing that set this experience apart was how quickly both Ryan and Jessica were at responding to emailed questions. Responses were often immediate, and never left us hanging in uncertainty.
09/01/2024 -
, Loan Officer: Ryan McQuaid
Communicated and answered calls. Initially it felt like Newrez was reluctant to help me. Fortunately Ryan and Justin took my call and helped me out when other newrez staff did not
08/29/2024 -
, Loan Officer: Ryan McQuaid
I had a few questions during the process and they were all answered promptly and everyone was clear and precise with their response.
08/25/2024 -
, Loan Officer: Ryan McQuaid
From beginning to end the process went smoothly
08/22/2024 -
, Loan Officer: Ryan McQuaid
Though the loan process is long and does require various documents, extensive paperwork, online doc signing and meeting with a Notary to sign off on the final loan paperwork the process was made that much easier with the right staff. Our loan officer Ryan McQuaid helped us through the initial requirements. He always returned our calls and answered all our questions. The second stage was also a good experience when Mike Zielinski became our chosen loan processor. Both Ryan and Miles showed they truly have great customer service skills. Once we cleared those two hurdles we were again fortunate to get a friendly and caring title clearance coordinator in Chanon Motheral. The final signing step was made that much easier because of Melissa our Notary. Newrez and Mortgage Connect keep hiring staff with great people skills and your companies will continue to do well. Thanks to all who cared about us as people and not just another account. The Lozano's Tony and Connie.
08/20/2024 -
, Loan Officer: Ryan McQuaid
Was informed through entire process .
08/15/2024 -
, Loan Officer: Ryan McQuaid
The communication as well as the timelines of the process.
08/13/2024 -
, Loan Officer: Ryan McQuaid
Overall, it was a good experience.
08/11/2024 -
, Loan Officer: Ryan McQuaid
The experience was challenging at times but the end result was Great.
08/05/2024 -
, Loan Officer: Ryan McQuaid
Brian made refinancing, quick easy and painless.
08/05/2024 -
, Loan Officer: Ryan McQuaid
Responsiveness, very quick to respond to emails and satisfied all my questions and concerns. Pleasant to speak with.
07/27/2024 -
, Loan Officer: Ryan McQuaid
It was an easy and quick process and all my questions and concern's were addressed completely.
07/20/2024 -
, Loan Officer: Ryan McQuaid
Communication through out the whole process was amazing
07/18/2024 -
, Loan Officer: Ryan McQuaid
The team was responsive and kept us informed during the entire process.
07/14/2024 -
, Loan Officer: Ryan McQuaid
Everything was very efficient and well communicated.
06/25/2024 -
, Loan Officer: Ryan McQuaid
Ryan was always in communication with us. He quickly replied to emails and phone calls too.
06/17/2024 -
, Loan Officer: Ryan McQuaid
Ryan was great to work with. Very responsive to answering my questions and issues along the entire process.
06/07/2024 -
, Loan Officer: Ryan McQuaid
Ryan was great! Thanks for all your help & communication!
06/04/2024 -
, Loan Officer: Ryan McQuaid
All of the employees were great
05/28/2024 -
, Loan Officer: Ryan McQuaid
Rapid response to telephone inquiries. Clarification of ongoing questions. The professional style was satisfactory.
05/21/2024 -
, Loan Officer: Ryan McQuaid
I never had to make financial decisions on my own before my husbands death. Ryan assured me from the beginning I could qualify for the loan I so desperately needed. The whole process was exactly as he stated. I'm extremely grateful.
05/21/2024 -
, Loan Officer: Ryan McQuaid
The process was smooth. Ryan and the team communicated by phone and email. Information and options were presented clearly and having the bulk of the documentation on-line expedited the procees. Thanks newrez team.
05/19/2024 -
, Loan Officer: Ryan McQuaid
The whole process was really quick and easy. Every person we dealt with was friendly and helpful. They let us know what was going on every step of the way.
05/16/2024 -
, Loan Officer: Ryan McQuaid
Ryan and Kathryn were exceptional in this matter, both of them were exceptional in the way they would keep me updated and they are not your ordinary employees that make a customer feel like they have no interest in helping someone such as myself and they are to be commended for their actions and their attitudes towards me in this be challenging decision to re finance my home ??
05/15/2024 -
, Loan Officer: Ryan McQuaid
Ryan kept us informed about the progress, Also whenever I had a question Ryan always was easy reachable,
05/09/2024 -
, Loan Officer: Ryan McQuaid
Great costumer service and reliable, always got back to us when we had a question. I totally recommend you.
04/25/2024 -
, Loan Officer: Ryan McQuaid
The people experience
04/16/2024 -
, Loan Officer: Ryan McQuaid
Very professional
04/15/2024 -
, Loan Officer: Ryan McQuaid
Everything was clear and well organized.
04/15/2024 -
, Loan Officer: Ryan McQuaid
Ryan and Kristy Han were available, professional, and both would often follow up and follow through. Ryan explained everything and made himself available for questions. My process went beautifully.
04/02/2024 -
, Loan Officer: Ryan McQuaid
Everyone kept me well informed on how the loan was going and what I should expect on each step.
03/30/2024 -
, Loan Officer: Ryan McQuaid
The entire process went very smoothly
03/18/2024 -
, Loan Officer: Ryan McQuaid
Keeping me informed all the way of the status and next steps on the process.
03/11/2024 -
, Loan Officer: Ryan McQuaid
the ease of working with reps
03/10/2024 -
, Loan Officer: Ryan McQuaid
Ryan was very nice n talked to me so I really under stud what he said as a senior that?s important very happy with how fast everything went thank you so much
03/01/2024 -
, Loan Officer: Ryan McQuaid
Customer service. Sometimes we don?t know how to explain our selfs as to what we are trying to say of services we?re trying to get and Mr McQuid new exactly what we were talking about our overall experience was great. Gracias
02/23/2024 -
, Loan Officer: Ryan McQuaid
To much information requested. Some unnecessary delays.
02/15/2024 -
, Loan Officer: Ryan McQuaid
Ryan was fantastic to work with. It was something that I did not want to do but had to, and Ryan made the process smooth. They worked to expedite the process which was greatly appreciated. Angela was helpful toward the end of the process which was greatly appreciated.
02/07/2024 -
, Loan Officer: Ryan McQuaid
Great Job by team.
02/03/2024 -
, Loan Officer: Ryan McQuaid
Nothing is perfect but any issue that did arise was quickly handled.
02/02/2024 -
, Loan Officer: Ryan McQuaid
Knowledgeable, answered all questions quickly.
01/26/2024 -
, Loan Officer: Ryan McQuaid
Wonderful people with knowledge and willingness to help in the process.
01/23/2024 -
, Loan Officer: Ryan McQuaid
Ryan and Miles did a great job keeping me informed and apprised of the process. Unfortunately the interest rate, although higher than I would like is probably the best I could find given the economy. I don't hold them accountable for that. They seemed to streamline the loan faster than I have ever experienced, so my hat goes off to the both of them. Thanks for making this work.
01/15/2024 -
, Loan Officer: Ryan McQuaid
Clear, precise, informed and completed timely
12/13/2023 -
, Loan Officer: Ryan McQuaid
The process and documentation was well organized and structured to work for my purpose.
12/08/2023 -
, Loan Officer: Ryan McQuaid
The open communication and going beyond to help. The honesty and the hard work in clearing an obstacle that I had is very much appreciated. I've never worked with a company or team that cared as much about making sure I was happy and secure in my future. From the bottom of my heart I thank you all!!
12/05/2023 -
, Loan Officer: Ryan McQuaid
Amzaing, quick & transparent service
11/28/2023 -
, Loan Officer: Ryan McQuaid
Ryan was patient with my overall issues. At each turn where I complicated the process Ryan found the fixes
10/24/2023 -
, Loan Officer: Ryan McQuaid
It was pleasant
10/05/2023 -
, Loan Officer: Ryan McQuaid
Excellent stayed in communication during the application
09/02/2023 -
, Loan Officer: Ryan McQuaid
No I will not
08/18/2023 -
, Loan Officer: Ryan McQuaid
Good communication. Pleasant representatives.
08/18/2023 -
, Loan Officer: Ryan McQuaid
Very informative and thorough throughout the process. Communicated the progress of the loan regularly. Very personable and friendly. Very satisfied with the entire process. Thanks to Jennifer and Ryan.
08/15/2023 -
, Loan Officer: Ryan McQuaid
Everyone worked with me and were helpful in a stressful and difficult situation.
08/09/2023 -
, Loan Officer: Ryan McQuaid
Every one that was involved done their part to keep me informed about every step we were at and what was going to happen next. Every question I had was answered in a very timely manner. I was very nervous at the start of this since I had never done this before but after the 1st phone call I was at ease. Every thing was explained in great detail. Everyone involved done an awesome job.
08/07/2023 -
, Loan Officer: Ryan McQuaid
The team walked me thru every step of the process.
07/26/2023 -
, Loan Officer: Ryan McQuaid
A very easy process
07/14/2023 -
, Loan Officer: Ryan McQuaid
great process, fast responses to questions
07/11/2023 -
, Loan Officer: Ryan McQuaid
Loan Officer kept us very well informed.
07/03/2023 -
, Loan Officer: Ryan McQuaid
The people and the communication.
06/30/2023 -
, Loan Officer: Ryan McQuaid
Avability of Ryan through out process. Quick,accurate answers
06/27/2023 -
, Loan Officer: Ryan McQuaid
Everyone was very helpful and pleasant. I would recommend you guys.
06/25/2023 -
, Loan Officer: Ryan McQuaid
The professionalism and personal reaction with all involved
06/15/2023 -
, Loan Officer: Ryan McQuaid
Ryan was very friendly. He went over all our options and answered all the questions that arose in the process.
06/01/2023 -
, Loan Officer: Ryan McQuaid
Everything from start to finish went smoothly.
05/31/2023 -
, Loan Officer: Ryan McQuaid
Communication was excellent throughout the entire process. Ryan and Jessica were available to assist in a moments time frame.
05/12/2023 -
, Loan Officer: Ryan McQuaid
Quick responses to emails and questions.
05/11/2023 -
, Loan Officer: Ryan McQuaid
Quick process and was kept informed every step of the way.
05/04/2023 -
, Loan Officer: Ryan McQuaid
Ryan was outstanding, kept me informed & up to date as the process was moving forward. Very Professional & really friendly to deal with!!
05/02/2023 -
, Loan Officer: Ryan McQuaid
The team was very patient and explained everything.
04/21/2023 -
, Loan Officer: Ryan McQuaid
Ryan was wonderful and he did keep us up to date. The overall process was just stressful because of repairs that needed to be completed. This was beyond Ryan's control.
04/19/2023 -
, Loan Officer: Ryan McQuaid
No problems
04/03/2023 -
, Loan Officer: Ryan McQuaid
Straight forward and not very bureaucratic
03/03/2023 -
, Loan Officer: Ryan McQuaid
I was notified at every step by email and text. I felt my interests were being looked after. All of my questions were answered with courtesy and timelines. I was very satisfied with the professionalism of the team at NewRez because they made sure I felt involved and informed. There were no surprises. They have my full confidence.
02/28/2023 -
, Loan Officer: Ryan McQuaid
Ryan was great excellent communicator Went the extra mile for me. Thank you Kristy also promptly communicated and kept us informed. Replied immediately. Thanks to them both. The attorney that came to our house at closing was punctual Professional and pleasant. Overall great experience.
02/18/2023 -
, Loan Officer: Ryan McQuaid
Communication and fast response
02/15/2023 -
, Loan Officer: Ryan McQuaid
The phone calls updating us on the status of our loan was great.
02/12/2023 -
, Loan Officer: Ryan McQuaid
Know every step of the way
02/12/2023 -
, Loan Officer: Ryan McQuaid
Ryan made the process easy to follow and the loan processor Rachel was very helpful with all my questions.
02/10/2023 -
, Loan Officer: Ryan McQuaid
Loan Officers Ryan McQuaid and Jennifer Santaniello were very helpful.
02/04/2023 -
, Loan Officer: Ryan McQuaid
If I had not been required to mail out the settlement checks to my creditors, which the process required me to spend hours of work locating their addresses on a computer, standing in a post office line in my disabled condition, and paying $57 in postal fees to mail them off priority mail, my score would have been a perfect 10 across the board and the satisfaction level would have been "great."
02/03/2023 -
, Loan Officer: Ryan McQuaid
The people we dealt with throughout this process were professionals and very helpful.
01/27/2023 -
, Loan Officer: Ryan McQuaid
Ryan and John kept us informed and answered all our questions in a timely manor. It was a pleasure working with them both.
01/27/2023 -
, Loan Officer: Ryan McQuaid
Ryan kept us well informed and was Great working with him and his team
01/25/2023 -
, Loan Officer: Ryan McQuaid
Everyone was very professional, knowledgeable and kept me informed every step of the way. They answered my calls and questions. I have recommended Newrez to several of my friends.
01/23/2023 -
, Loan Officer: Ryan McQuaid
All the people I dealt with were very helpful and great to work with, good crew, thanks again.
01/02/2023 -
, Loan Officer: Ryan McQuaid
Quick process
09/04/2022 -
, Loan Officer: Ryan McQuaid
Good communication
08/25/2022 -
, Loan Officer: Ryan McQuaid
Ryan answered the phone every time I called. Didn?t have to play phone tag.
08/16/2022 -
, Loan Officer: Ryan McQuaid
Speedy response and process fro start to close