Brian made the process as smooth as possible

Brian was very friendly, knowledgeable, honest, eager, and willing to help! Brian answered all of our questions and made the whole thing super easy and stress free. He was very communicative and is really what made the whole experience amazing. Thank you Brian!

Brian made the process easy to understand and walked me through step by step.

Very professional and responsive. Made it very easy

Brian was professional and responsive in a timely way to questions I posed to him.

Maggie was great and answered all our questions through email, text and phone calls, she was great.

They made it very easy

Great communication, very informative, I would do it all over again

Never did a home equity loan before so I had no clue what I was doing it was nice having someone explain it to me

thanks for all your help

Communication was very good and proactive throughout the process.

Communication and timeliness was perfect.

Refinancing was helpful with lowering my monthly payments and with having extra money in my account.

Process was slow and there was a hiccup at the end. But Brian Nickles stepped up and took the lead and solved all the issue. Brain is a Great Employee!!!

Brian and Jennifer were very professional throughout the process. They provided excellent communication and explained everything in ways that my husband and I could easily understand.

Good job no complaints

Clear and open communication. Brian answered all of my questions, even when some of them were repetitive. A pleasure to work with.

Quick and easy

Very organized process

Brian was amazing really helpful explained everything to where it made sense and was extremely helpful threw this entire process he was smart and knowledgeable threw out the process I personally couldn't have worked with a better loan officer

Everything!

From start to finish easy process!

Good communication!

The transparency. All my questions were answered with in reasonable time frames. The individuals work on my file had the knowledge and experience to give me accurate information and time tables upon request witch the process smooth and pain-free.

They did their job well

Notary came to the house with closing documents. But it took way too long to complete the paperwork because they kept asking for documents every day instead of asking for everything up front.

Process was easy. Brian and Sarah were very helpful.

Process is made fairly simple and easy to understand, however, closing costs were never verbally mentioned.

Easy process from start to finish with all the details up front and explained at every step

Everybody was very responsive to questions and kept me informed at every stage.

Trea and Brian were both easy to work with and very informative. They are part of the reason why Newrez is such a great company.

Everything was processed smoothly, they answered all my questions and were very helpful

The whole process from start to finish was smooth and informative

Communication, ability to answer any question with accurate information and overall amazing job by the team.

Every thing went very smoothly????? Thenk You All?

The process was super simple and extremely convenient.

Regular communication to provide updates. Easily reachable and responsive. Professional and patient. Great experience!

The whole process took twice as long as we were originally told. Had to sign and resign the same paperwork multiple times. Once we were past the loan officer updates could have been a little better. Both the loan officer and the processor were extremely nice people to deal with however.

The entire process was smooth and uncomplicated. Any questions we had were quickly.

He was very thorough throughout the application process, easy to contact and communicate with.

The lawyer who did the closing was terrific The loan officer was very informative

When I needed questions answered they were answered in a timely manner.

I did not appreciate my information being provided to other mortgage companies. I realized I gave my permission but this was immediate and an awful experience. I have refinanced with another broker in the past and they never threw me to the wolves!

The loan officer answered all of my questions and was very helpful and polite.

Thanks for all of the help.

It was all an easy process.

The process was smooth and completed with no problems.

fast and a smooth transaction.

Appreciate how quickly the process went.

It was a great financial blessing.

Mr. Nickel?s professionalism made the process easy

Easy process , efficient, friendly.

Brian was a there to answer any questions we had and made the process flow smoothly.

Very pleasant and easy to talk to. Everyone was responsive. to my calls and always answered my questions and I had a lot. Appreciate everyone's assistance and patience..

The ease of uploading documents and docu signing make everything so easy.

Fast and efficient great service

Simple, stress free process

This process was relatively quick and easy. Eveyone we dealth with was professional, knowledgable and helpful. Thanks to all.

The loan officer answered all of my questions and concerns.

Brian was very thoughtful & professional throughout the entire process - thank you!

Brian was very thorough and helpful!

Quick responses and a quick finalization if the application. Pleasant to deal with. Very professional.

There were last minute snags in the process. I got denied for something I know was not totally my issue thank goodness my bank backed me up

Great communication. Went out of his way to be helpful at every bump along the way... and there were a few!!!

Very disappointing in the appraisal

Information was clear

Everything.

The entire team was friendly and knowledgable. The communication was excellent and the process was smooth. NewRez has been a great lender to work with.

Friendly agents

The Newrez team kept be informed thru the whole process.Thank you to Brian Nickel and Maverick Burnett you both did a Great job!

Brian was great at walking through each step of the process.

Friendly, caring, clear staff! Very good communication through the entire process! The ability to digitally sign needed documents online and upload to website was very easy. Very pleased!

Everything about the process. It was timely and professional and surprisingly quick in getting everything accomplished. We really appreciate the work and time both Mr. Nickel and Mr. Neilson put in helping put everything together. Excellent Job.

Everyone was always available when I needed information

Great communication, competitive rates -honest information

Good communication

the constant communications with Brian very patience with us.

Everything was great from start to finish. Brian Nickel & Justin Miller work well together to relay information needed to quicken the process. Only thing that was tedious and overtop the top was Newrez themself asking for more documents than which I think was required. Overall the experience of working with Newrez was pretty good, smooth and on point. I would like thank Brian Nickel and Justin Miller for the fast and professional process. I would recommend this company. Thank you.

Friendly and informative

Brian was great, when working with the loan processor Hayle Kluesner, I could never get her on the phone and she did not listen to me when reporting information. When trying to correct her she sent in incorrect information to underwriting, instead of listening to me. I was the customer and she seemed to think she new it all. Which held our refinance up, never did a refinance that took almost two months.

Brian is a very competent and knowledgeable loan officer who guided us every step of the way and made the whole loan re-finance process super stress free!

No Hassel ,quick and easy

The original loan had all of my info. - I've been ill with Covid so was not feeling well and my late husband handled all of our affairs, I'm not good with facts or figures. Why Did newrez need all of our info. all over again? I had already confirmed to them who I was ...

Since we were existing customers, we thought our refinance would proceed smoother. We were asked a couple of times for documents which should have already been in our files. Sometimes responses to either emails or phone calls were slow. Jessica Wagner was very responsive and helpful.

Plenty of communication

Supportive throughout the process

Team was very responsive to emails. Always answered questions the same day.

Loan officer very knowledgeable, made me aware of steps taken until loan was funded.

Very responsive. Followed through on everything we discussed.

The process ran smoothly and I felt well informed. This is my second mortgage with NewRez and I hope to be a continued Customer.

Brian was very informative and knowledgeable.

Fairly simple process. Communication was easy and thorough . Everything went fairly smooth.